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"I was looking for availability and best price for a new Behringer midi controller that was announced over a year ago and Behringer took way too long to release it. American Musical Supply were one of the first retailers to carry it! I found the items and chatted with an online customer service rep named Valerie. She addressed all of my concerns and even gave me a sweet break on the price! Shipping was ultra quick and the price was considerably less than any advertised price online. I got my order and noticed one item was faulty (not the sellers fault, but the manufacturer's fault). I contacted AMS and they promptly sent me an RMA and return label and shipped out a replacement as soon as they got confirmation that I shipped back the faulty unit. Most retailers make you wait until they receive the faulty item back and then they ship out the new one, but AMS didn't do that so that was a huge plus as well. I'll be shopping here again for sure! "
"AMS does not BEAT competitors price, just matches which is useless. if i see $200 at MF and send price, they think i will spend $200 with them IF THEY Dont go lower?....i dont think so..."
"Be very wary of this shady and deceitful company. They advertise that you can participate in a payment plan (8 months, 12 months, whatever), with NO INTEREST, just EASY payments. Well, what they do is charge you $15 per month (per payment) fee. Which is just another way to gouge you for money, and is worse than an interest rate, normally. These people are shady and sleazy and deceitful. Yes, everybody should read the small print; yes, nobody does."
"After having "good rep" with AMS, I ran into some financial difficulty and called AMS ahead of time to let them know I would not be able to make my already scheduled payment. After speaking with a account rep she advised me that AMS would be sending me emails to remind me of my over due payment and to disregard those emails and to pay when I could. Well, that was actually a lie, SHE was calling me 3 times a day and calling my work number 3 times a day and my house number as well. That's a total of 9 calls from her daily plus the emails! All over 60.00 measly dollars. I paid it eventually but I told her they had just lost a valued customer because of their harassment. Her answer was, well it is legal for us to call that many times. Yeas AMS, you all lost a good one....JERKS."
"Their 45 day price guarantee is bogus.I have no idea why they even advertise it other than to deceive you!"
"Worst customer service ever!!!!! The supervisor hung up on me, and they wouldnt allow me to return a product I bought and actually lied about why I couldnt return it."
"great Fender Mustang III amp. Everything seems to be new and the shipping was quick. Thanks!"
"I've been a customer of theirs for over 15 years. I've used Musicians Friend and Sweetwater too. I have NEVER had a issue with AMS. Just bought a Gibson SG from them. I shopped all of the above mentioned places before I bought it. They matched MF price TWICE, once before the sale, and the day after I ordered found another online price cheaper, then they matched it too. Ordered on the 12th, received a PERFECT Limited Edition Aged Cherry SG 2 days later. They are located in Midland Park, NJ, so a flawless purchase in the aftermath of Superstorm Sandy. I trusted them enough to buy from them and like always they did not disappoint! Thats all I have to say about that....."
"well i did some looking around and I wanted gear to start recording some good music. I order about $800 worth of stuff.I did the 3 payment plan and I order over the net. i called back and forget one thing and they added it real fast to the list. they ask for my information like everybody saying and sent me a confirm email with tracking numbers that same day. it ship Friday, we know Fedex as a Saturday Deliver but they are in New jersey and I'm in Connecticut and they said it would be there Money and guess what Everything came brand new wrap in the box well. my twitter is DatKidSwagg, I'm here as a real customer no fake for AMS....the one bad thing i had was when they didn't have the item in stock and i dint know when it was coming so i canceled the order but AMS is way better than most "
"I placed a pretty large order at American Musical (I've shopped here before) and I was surprised to find out that every item from my $1500+ order was shipped from New Jersey and arrived at my house in 3 days! I had heard that it can take longer from their other warehouse. Needless to say, I was a happy camper because I really needed this gear for my rehearsal space. I see the ratings below are a bit specific. I have only returned 1 or 2 items to AMS but it was very easy. The customer service person took care of everything for me."
"I have purchased many items from American Musical Supply and they have never let me down. The most recent purchase was a gift for my sister and not only did I get a great deal, it arrived exactly on time! I would recommend AMS to anyone looking for musical equipment. They are the best!"
"Terrible Company. Won't get what you pay for. I bought a high end guitar that was damaged and inoperable upon recieving the guitar. Sold me something that was clearly used, damaged, returned and resold to me as new.They ddn't send me a tracking number either. They charged my card for things I didn't authorize. The list goes on. Stay Away!"
"Unbelievable bad service. I placed an order on wednesday, then, due to AMS absurd credit verification procedures, after two calendar days verification was not completed and I cancelled my order. The worst is they book the order´s amount on the credit card as first action, then (don´t) run their absurd credit check (verify name, surname and phone with customer´s bank), and not as last action, when the credit check is positively completed. The amount of the cancelled (or not accepted) order stays blocked on the credit card until the customer´s bank release it.Never met such a bad service level, neither in the so called 3rd world!"
"BE VERY CAREFUL especially with high dollar gibson guitar purchases. I purchased several high priced guitars. in one year i spent over $$ 5000, for that i got two very imperfect guitars that i chose to keep and fix myself. to get two that were 'self' fixable, i had to return 3. EVERY single one of them had problems, some so major that the instrument was literally not playable. So, i had to return several and received a hassel each time. They also BANNED me from being able to return, but apparently i can exchange for identical item. I SWEAR TO YOU, they sent me 'b' stock gibsons. Something was VERY wrong with the way they were packaged, definitley used and returned and resold. statistically impossible to have that many problems with separate gibsons.. unless gibson now just sucks as bad as AMS does. the worst of it is that in returning things i describe as defective, such as the strings literally falling out of the 'nut' they stop short of calling me a liar, but seem to think it's normal to be happy purchasing a $3500 guitar that doesn't work right. very condescending and unprofessional. i'm sorry but when spending that much, it better be right. don't buy anything but trinket items here. "
"I've ordered two big-ticket items from AMS this year, both shipped quickly and in perfect condition. Recommended."
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