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Stores > American Musical Supply

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  • American Musica

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Online Ordering

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.17/10 4.17/10
    Chance of future purchase: Rating 2.50/10 2.50/10
    Shipping & packaging: Rating 4.17/10 4.17/10
    Customer service: Rating 3.13/10 3.13/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

70 Customer Reviews

Rating 2/10

Bait & Switch

"Purchased a guitar only to find out days later that it was cancelled by someone at AMS. It was a deep discounted item that showed in stock when I ordered it, but mysteriously was out of stock when I inquired about it. I feel like if you say it's available and I pay for it, I should get my product."

This review was modified by mdrobinsonco on March 28 2016 12:47:24 PM

Rating 2/10

Customer Service ****

"To make a long story short. The return process takes weeks not days. The refund process takes even longer. If you have financed anything with them. They will NOT give you a refund on returned items, only a credit to your account. Although telling you the entire time that you will be receiving a refund. Also, if you have one of their bs payment plans. Make sure they only have one credit card on file for you. They will charge any card on file even without your permission. Their prices can be easily matched by Guitar Center or Amazon. I strongly recommend GC or Amazon. American Musical is not worth the headache."

This review was modified by GConly on January 20 2016 12:31:53 PM

Rating 10/10

" I bought a guitar from AMS which was an excellent instrument, but did not suit my playing style. I called them a month later and they told me to send it back for a full refund. I then ordered another guitar that was better suited to me from AMS. They sent me the new guitar which I received the day after I ordered it. The new instrument was delightful. My customer service experience was the absolute best I have ever had. I am sold on AMS as a source for my equipment needs now. Thank you AMS."

This review was modified by Prodanovich on December 18 2015 06:38:00 AM

Rating 4/10

"I order A Behringer 24 channel mixer from American Musical Supply. I bought it at the same price 5 other companies were selling it for including Musicians Friend where I have shopped before. There web site advertises 2 day delivery. (Please look at the site to confirm.) So I place my order on Thursday before 4 p.m. which they said it would then be shipped that day. I received a call from them around 4:30 confirming so shipping info. The rep said she would still try to get it out that day. I said as long as I get it by Tuesday it would be ok as I was leaving on Wednesday and needed to take it with me. She said it would be there on Monday. IT WASN'T! So I followed the tracking info and found out it will not be delivered until Wednesday. So I called and spoke to the customer service dept. The supervisor said they do not guarantee 2 day delivery. I asked him about the ad on his website as well as my conversation with the rep on Thursday and he was not apologetic at all and was kind of rude and simply said they say there is no guarantee. He then said if you look at the shipping information down at the bottom in small letters you see "more shipping information" click on that and you see it says "most" packages. Well if you read it that is the only exception word on their entire website. Please look at the information and see the false ad's they put out. I would not want to deal with this companies customer service for more serious issues. "

This review was modified by elmer1963 on November 17 2015 07:08:45 AM

renderwerks's Avatar

SoCal - Inland Empire
Rating 10/10

"I've had one experience purchasing from AMS. I was looking for an AKAI MPK61 keyboard, and some banner ads showed they had the best price. I put the keyboard and a couple other items in my cart - but didn't purchase. The next day I decided that this keyboard was getting harder to find, as some places now said "no longer available", so I'd better finish my purchase. Everyone else was selling it for 299.00. Now my cart said 299.00 for the keyboard... I called them and was told the sale had just ended and that was why the price went up. They honored the sale price and completed the order on the phone. My items were delivered in a few days and everything is just as it should be."

Rating 2/10

"Disgust and disdain are two words I could accurately use to describe my feelings after shopping at American Musical Supply for my third and final time. Here is a synopsis of my three shopping experiences with AMS:

My first time shopping with AMS, I ordered a guitar at 9:30 AM and it was supposed to be delivered the next day but it wasn't. My payment was processed that afternoon but the guitar was not sent. The next day, my guitar was still not sent. Finally on the next day, after calling them many times, they finally sent my guitar via two day delivery, not the next day I was promised. Silly me, I should have said enough was enough then.

My second experience shopping here went very smoothly. I ordered some maintenance supplies for my guitars and they were delivered the next day with no issue. I figured that they resolved all their issues and it was safe to shop from them again. My mistake. . .

I purchased a case for an Epiphone Explorer guitar on August 19, 2015 as well as two instrument cables. I received the package the next day however the Explorer case was actually for an Epiphone semi hollowbody guitar versus an Explorer. I created a video and put it on Youtube detailing my experience:


I immediately returned the item and as of today, 2 weeks after the initial order, I still have not received a refund. My merchandise was sent back the very next day so I have been without my refund for a week and a half (they had the case returned and sat on it without processing a refund).

Screw you AMS!!!

Rating 2/10

" American Musical Supply does not honor their 1 year free extended warranty!
I bought a Bugera v22 combo amp form them in January 2014 which means I get the manufacturers warranty of 1 year and their extended warranty of a second year.
I have until January 2016 to get my amp in for any repairs necessary.
I called them and they gave the address to send it in as it has intermittent bad tube sockets. I know this as I can put other new tubes in and it does the same thing and if you push on the tube it will come off or on. anyway when I called since I have to pay for the shipping to their repair dept. I ask if I could just take the amp section out and send this to them which would save me a lot of shipping money small package (11 lbs for head alone versus 45 pounds for combo amp and a huge box) They told me no I can't do that it has to be the whole unit so I told them I don't know why when it is just the amplifier that's bad and that the speaker is a different speaker than the one that came with. With that they told that it isn't covered under the warranty because I changed the speaker as does most semi and professional musicians who have a favorite speaker. I told him that no where on their website when you buy an item from them does it state can't change speaker which is 2 wires to the speaker that it would void the warranty. they are sticking with this and my amp will not be fixed by them. I ran this past the call center supervisor and a VM to his manager and they will do nothing. Their extended warranty is not legitimate without a disclaimer about changing speakers or even tube out which most serious musicians will do.

This review was modified by cbcatz on August 21 2015 01:54:28 PM

Rating 2/10

"Piss poor customer service !! Ordered a simple gift card for my son's birthday. 3 days after my son's birthday, 3 weeks AFTER I ordered it , they still never delivered it AND customer service reassured me it would be overnighted the day before my son's birthday. Nope !!....and get this ...I couldn't get a refund !!...WTF ?!?!?....They didn't even offer ANY compensation for their pathetic service !!! They said they'll overnight it ( I'm guessing they will this time ? ) and I should have the card in 2 days. So , 5 days late for it's intended " gift " and 3.5 weeks after it was ordered...and if it comes? My son will be stuck with an AMS crappy service gift card. I cant believe this type of crappy service with just a simple gift card !! "

This review was modified by RXRINAZ on March 30 2015 03:23:28 PM

Rating 10/10

"I have ordered from these guys off and on for years and never not once have I ever had any issue.this company never tries to take advantage,for instance I wanted to 2 day ship my guitar and the salesman talked me out of it because the regular shipping was fast and sure enough he was right..people need to get another hobby other than complaining .If you order the item and can't pay as promised of course they will call I'm sure any business will want you to hold up your end ..what is the world coming to??READ all disclosures before you order,it's not that hard.most of the complaints on this site sound childish and selfish,MOST not all.this company has always done me right and for that I thank them,you have to pay for yor items that you agree to,price match is a match,not a beat..the company isn't a charity,or a crisis center,get it together people"

This review was modified by Vaccarochad on March 21 2015 07:37:29 AM

Rating 2/10

"I purchased a Yamaha keyboard pack as a Christmas gift for my mother-in-law. When she set it up she couldn't get the keyboard to stay on the stand. My husband tried setting it up as best as he could. My mother-in-law just started getting piano lessons and her instructor noticed that the stand wasn't the correct stand for that particular keyboard. I called customer service to request a replacement stand and the CS manager informed me that I was calling 33 days after their 45 day return policy and they cannot accept any returns. She also told me that their corporate division select the stands for the keyboards. I'm surprised that they do not have specialists fulfilling the keyboard packs. I am very disappointed that a Customer Service manager couldn't think outside the box and provide me with a replacement stand that would cost them $24.99 for their mistake. I have decided to purchase the replacement stand elsewhere. The keyboard is working fine and my mother-in-law loves it. I also placed this same review on their website and it hasn't been posted."

This review was modified by helpforyou on March 04 2015 06:25:16 AM

Rating 2/10

"Buyer BEWARE!!! I bought from this company feeling secure in my purchase because they offered a 45 day return policy. When I attempted to return after about six days, I called for a return "authorization number," I was told "There are no return on headphones due to health issues." NOT TRUE!"

Rating 10/10

"Ordered a DJ Mixer and case on a Tuesday. Due to a shipping issue the tracking info showed it would arrive on Thursday so I was able to book a gig for that weekend. However, on Thursday only the case arrived. Called and found out the items were sent in separate shipments and the Mixer was actually scheduled for a Monday delivery. I explained the situation about having a gig booked and needing it for the weekend. A supervisor got on the phone and was able to arrange to have a second unit shipped overnight. I received it Friday and was able to use it over the weekend. They also sent me a pre-paid return label for the other one that arrived later. Kudos to them for going the extra mile to make sure a customer was happy!"

This review was modified by letitrip on December 15 2014 08:47:55 AM

Rating 2/10

"I ordered a Les Paul guitar from American Musical Supply only to find out that they did not actually have the guitar in stock (even though it was shown on their website). I was told it was a "pre order" from Gibson and would maybe arrive in 2-3 weeks but they really didn't know when. No one could even tell me when it was ordered from Gibson. When I asked to speak to a supervisor, I was told that they were only a call center and there was no one I could talk to other than the call center manager (who was NO help). I was told they have no access to the buyers or any of their information - phone # or email address. What a joke. STEER CLEAR OF THIS COMPANY!"

This review was modified by GeneDailey on December 02 2014 12:33:52 PM

Rating 10/10

"For over 10 years of buisness love AMS'. Any issues are normal at any type facility and are always handled appropriately! "

This review was modified by Prs7975 on October 31 2014 03:26:58 PM

Rating 2/10

"Absolutely rude customer service. I was a customer for years through early 2012, and the company's customer service - their attitude on the phone - is abysmal.

You are just another phone call and order to them. Nothing more.

With so many options out there -- steer clear.

AMS is a subsidiary of Guitar Center.

This review was modified by AMSblows123 on October 16 2014 03:31:41 PM

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