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"We placed two orders through American Fast Floors - one large and one very small order. In both cases, Bryan was incredibly responsive, prompt and helpful in getting our order placed and delivered to a nearby distributor for fast pickup. When one center wouldn't respond timely, he spent an entire morning tracking down another distribution center who could confirm that the order would be delivered timely. Our second order was only for 10 tiles, but Bryan treated it with the same priority as a large order. He kept our renovation on time and gave us a great price. I'm hoping to be done with renovations for a while, but this is my place if I ever need tile again! Excellent service!!"
"I have never received my paid for order. AFF do not answer any of my emails. All phone calls are forwarded to a voice mail and never answered. SCAM"
"I placed a fairly large tile order and had many questions over the course of a week or so. Bryan was extremely helpful and always very responsive. I'm an interior designer and order products online often -and have never felt compelled to write a review until now. Refreshingly nice customer service. Great job. "
"The jury is still out on this company. I placed an order on Monday July 1, and have not yet received any confirmation of the order, and it is now July 3rd.I was finally notified on July 7th that my order was cancelled due to lack of inventory. Apparently there was an email malfunction at American Fast Floors."
“William, William,I am sorry you feel this way. However, your statements are not accurate. On 7/2 I responded with the following from our system. The information I sent probably wasnt what you wanted to hear but I tried to remedy the situation with a discount. Roca had dropped the items but had them still as "in stock". Below is what was sent from the system. Your card was never charged. We take pride in trying to provide excellent customer service and were hurt by the allegations.Date Added Status Customer Notified07/02/2013 Canceled YesCommentWilliam,Sorry but Roca's system had stock that was false. We have deleted them from our system and apologize. If you have a different Roca option we will give you 10% off for the trouble.Bryan”
"I needed small orders of two different types of floor tiles for the refurbishment of a condo in Grand Cayman where the replacement of the doors and sliders was going to involve some floor tile breakage. The tile installer - a few years ago - had failed to leave me any spare tiles either for indoors or outdoors. A real pain!!I live in Colorado and had contacted local and state wide merchants who could supply one type but not the other (different manufacturing companies have different supply agreements with their distributors)- but it was all feeling very difficult to arrange and manage.So I went on the net and eventually stumbled on American Fast Floors, telephoned and happened to be put through to Bryan Gillis, who checked the company's various inventories and confirmed that they had both types in stock.It took a little time and pushing for the order to develop because one of the tiles did not seem to move from the warehouse to the headquarters for shipping. In the end, though, Bryan took the initiative, drove to one warehouse, picked up the tile, drove back to Miami, picked up the other tile, delivered them both to the freight forwarder, paid the freight forwarder and only then collected the funds from me.The value of the order was only $160, the freight to Grand Cayman was several times that, but Bryan had agreed to complete it for me - and he did.If you want customer service and dedication as well as execution, I have no hesitation in advising you to work with Bryan and his colleagues at American Fast Floors.Richard C"
"Great experience! I put a fairly large order (for me), amounting to over $4,000 and was pretty nervous about ordering online and with a retailer unknown to me. However, the price difference between my local brick-and-mortar retailer and American Fast Floors was significant, so I took the plunge. Their customer service from Day 1 was fabulous. Their communication with me was great, and they were so responsive. The tiles were shipped promptly and arrived in good condition. The best part is that their prices beat out retailers significantly and the process was seamless and pleasant. 5 stars for them. Thanks so much."
"I was so happy to find American Fast Floors online. A local supplier gave me the bad news that the mosaic tiles I had picked had been discontinued, and it totally through off my kitchen rehab project. I received excellent service from Bryan, and was delighted to open the boxes yesterday. American Fast Floors saved the day! "
"So helpful! Bryan went above and beyond to get me the tile I needed and so fast. I can not tell you how much I appreciate it. Thank you thank you thank you!"
"My local flooring store was not able to get my wood floor product in time and was going to delay my project by a whole moth. So I looked online and found American Fast Floors sold the same wood floor and was also cheaper. I was VERY hesitant on buying wood floor online but it turned out to perfect, in fact better than I imagine. Bryan at American Fast Floors assured me there would be no issues and he was right. The wood floor was ordered and I picked up the floor as expected. There's no reason not to do business with American Fast Floors"
"Excellent experience. Placed a call to the 800 number. Was called back promptly when availability of my carpet was confirmed. Carpet was promptly shipped to a friend's business and was exactly what I ordered... at a substantial discount over local prices. All questions were answered promptly. I will always use American Fast Floors to buy carpet."
"Great prices! Great Service! My flooring arrived on time and in perfect condition. I would highly recommend checking them out before buying elsewhere."
"Executive Summary:American Fast Floors is fantastic! Bryan gave me great customer service during every step. I highly recommend you do business with them if you are in the market for flooring. They erased all my doubts and concerns about doing business with an Internet-based flooring company. I would not think twice about doing business with them again. I wish I could give them 6 stars, that is how good they treated me.The Story:Just at 3 years ago, we started some major renovations on the house. One of those projects involved pulling the old carpet from different rooms, and replacing it with laminate flooring. Neither my wife or I like a lot of the stuff out on the market (too thin, too noisy, too smooth), but we did find a very nice laminate that was on the pricey side, but it really came closest to what we were wanting (real wood floors). This stuff from Bruce had the look and feel with its hand-scraped design.Because we are not made of money, we had to buy it in small lots when we got enough cash together. Not quite halfway through our acquisition of materials, we found out we were going to have a baby. As you can imagine, some things got put on hold.Fast forward to two weeks ago, finally feeling comfortable enough to get back on these projects. We had 9 cartons left after finishing one of the rooms. In my ignorance, I grab the paperwork from the local company I ordered from initially, and headed down to the store. Learned that the laminate that we had been using has been discontinued. It had only been discontinued about 6 months ago, but the only supply of it available in California was 2 cartons. My initial calculations told me I needed 15, this is not a good start. He informed me that he couldn't do anything but the 2 showing in the system, and my best bet was to try online dealers.To say that my initial web search for reputable companies that had a discontinued product buried somewhere in their inventory was disheartening would be an understatement. I can't tell you how many pages I saw with “no results” or “discontinued”. I am not re-carpeting the family room...This is the point were I found American Fast Floors. Saw the website, simple, not overly busy; I like it. What I really liked, they said they had the laminate I needed “in stock”. This wouldn't be the first site that said they had it, and did not when I inquired further. So, pulled the trigger, picked up the phone.A gentleman named Bryan answered the phone. I introduced myself and got to business giving him the SKU number and quantity needed. He said that his system was showing it in stock, not much, but more than enough for my needs. He got my email address, and he said he would double check. I didn't get the email the next day, and assumed the worst. However, later that day, I got a voicemail from him. So I called Bryan back, I told him that I didn't get the email, and his immediate reaction was, let him resend it from a different company domain, my mail server may be bouncing his emails since the company is so young. OK, not what I really wanted to hear but just go with it, got the email from his other domain, boom, there it is, the flooring I needed, enough to cover me, a higher price than what I was expecting, but under the circumstances, more than reasonable.Talking to Bryan found out some of this background, and I was asking him about both his current business and association with the other company. Come to find out, American Fast Floors is going to be the Internet arm of East Coast Flooring, his family's business for a number of years now. This is all making me feel a lot better, still a little shaky on the price, and I think everybody is gun-shy of companies like this just because of the horror stories on the web. Again, have faith, told the wife, we decided let's do it. Called Bryan back a few days later, in the mean time, he had located some at a Florida distributor as well with plenty of stock that he could get a better price on, and he was working out freight cost. This just keeps getting better.Final phone call that week, got him final measurements (actually wanted 18 cartons in case something very bad happened), and if he could order transition pieces to match as well. He ended up putting an order in directly with Armstrong for the transitions, and a formal quote for everything. I gave him the credit card. The next day he sent me an email with the freight tracking number and website. It would be at our door the following week.Just this Tuesday (this is only day 4 of shipping), got a call from the freight company, did have a small paperwork issue if the order was COD or Prepay. I called Bryan, he called me back telling me it had all been cleared up. They put the cartons in my garage the next day. Checked the model numbers on the boxes while I was unpacking the pallet, every box is perfect.We can't thank Bryan enough for helping us pull off what seemed almost impossible."
"Finally a company that stands by their products and delivery. And I actually spoke with someone! A man named Bryan was very helpful and assisted me in choosing the right tile and wood I was interested in. He saved me money by suggesting a different product based on the area I was putting the flooring in. Usually, people try to up-sell you but they were very helpful and genuinely seemed more concerned that the product I was purchasing was the right choice and not the most expensive. I just received the tile and wood and everything looks great. I even asked the installers about the price and they said I got a great deal! I highly recommend going to www.americanfastfloors.com to buy any flooring you need."
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