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Amazon.com

Computer Hardware & Software, Books & Magazines, and Consumer Electronics

Rating 6.72/10 2,271 reviews
6.72/100 (6-month rating)
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All Customer Reviews (2,271)

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Rating 10/10 5/5
modified review posted Feb-07-2012

"I love shopping on Amazon.com!

I always feel so re-assured because of their A-Z 100% money back guarantee and have never had a problem with a single order."

Rating 10/10 5/5
modified review posted Feb-07-2012

"Amazon has quickly become my favorite one stop shop for anything I want to buy online. The marketplace that gives me price options is a great feature. My most recent favorite addition is the cloud space to order all my mp3s! I have a lot of family who are very cautious about buying stuff online, but a couple of them have already started to bend on their stance and have started to use Amazon.com as well. Excellent service and selection of products!"

Rating 4/10 2/5
modified review posted Feb-06-2012

"Poor customer service response. We ordered a Digital Item, and were unable to view outside of the US. We were not informed prior to purchasing, this would be an issue. "

Rating 10/10 5/5
modified review posted Feb-02-2012

"The otterbox case arrived earlier than expected and was just as described "

Rating 10/10 5/5
modified review posted Feb-01-2012

"The process is easy and amazon prime makes shipping so convenient. What's not to like?"

Rating 10/10 5/5
modified review posted Jan-31-2012

"I ordered the 42" Panasonic Plasma 3D from Amazon. The price was fair, but not the lowest I found. Delivery took place in 4 days and the delivery crew unboxed the set in my living room to make sure it was working.

I will be buying most all of my big electronics purchases from Amazon in the future."

Rating 10/10 5/5
modified review posted Jan-31-2012

"Amazon is by far my favorite retailer. I recently returned a TV because it arrived in poor condition (manufacturer defects; not related to shipping or storage).

To start, they shipped (Amazon Prime/free) it a day after they had originally planned, which caused my schedule to change. Fortunately, I can work from home, but I had wasted time at home waiting for a freight shipment that never arrived. This was due to Amazon misreporting the shipping information, but I also believe it was due to the freight company.

To rectify the situation, Amazon gave me 5% of the value of the TV for the hassle. This was before the TV even had arrived.

Now, once the TV arrived, the "white glove" service looked over the TV for any issues and they rightfully signed off on it. However, after watching a full movie, it became obvious that a few minutes of looking at the TV did not really show the problems with it, which included only HDMI inputs working, plus sound and video coming in and out intermittently.

So, I called up Amazon and they politely apologized for the inconvenience and they offered to replace the TV with the same model at no cost for shipping. After checking, they did not have any more of those TVs in stock, so they just returned the TV at no cost to me.

As we were on the phone, I picked out my second choice TV (more expensive, but better), and I ordered it later that night [through the website]. The difference was largely paid for by the original refund.

Now, to finish it up, Amazon also handled the return of the TV at the same time as the drop off of the new TV. This was fortunate for timing, but it also lead to an unexpected surprise. After the returned TV was processed by Amazon, they refunded the original amount paid (not the amount after the shipping hassle), and they also refunded me an extra amount on top of that.

So, while the original TV was a bad unit, Amazon more than made up for it with exceptional customer service and an extremely thoughtful process along with free shipping. They recognize that your time is worth something, and I appreciate that."

tim1online's Avatar
Texas
Rating 10/10 5/5
modified review posted Jan-30-2012

"I love Amazon. You can really see that the customer is the center of this business and that is what makes them so successful. They shipped a food product that broke in the mail. They apologized and overnighted me another one. Great company that is loyal to their customers."

Rating 10/10 5/5
modified review posted Jan-29-2012

"Oh Amazon, how I love thee. You always have everything I could ever want and more. You're like some sweet digital angel that takes my money and magically delivers my goods within a week's time. If I had any complaints it'd be that because of you, I don't have to shop at actual shops anymore. But then again, I hate shopping and people."

Rating 10/10 5/5
modified review posted Jan-28-2012

"Awesome, fast, compares prices w/ other merchants, easy to use"

 
 
 

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