We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Amazon.com

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

  • Amazon.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.91/10 5.91/10
    Chance of future purchase: Rating 4.64/10 4.64/10
    Shipping & packaging: Rating 4.71/10 4.71/10
    Customer service: Rating 4.15/10 4.15/10
    Return/Replacement policy: Rating 4.95/10 4.95/10
Rating 2/10

Is Amazon Prime program a handicap?

"Shipment of their orders are being delayed more than a week. This order was placed Feb 16, 2017. Only one of the 4 items (none big sized) has shipped on Feb 21, 2017. The other items read "Preparing for Shipment" on status. This by my standards is slow, ever so slow. This order was charged to an Amazon Gift Card. There is no problems with Credit Card processing. I am subscribed to their Prime program. One of the benefits its free shipping, which I have been using a lot. Is this the reason why Amazon is delaying my order? Did I went over their free shipping limits (limit that is not stated anywhere on their website)? Amazon censored my reviews on their site and disapproved them. How do you dare shut your customer's voice? The way they deal with their customers should be outlawed."

This review was modified by TechOld on February 23 2017 06:30:01 PM

Rating 10/10
ResellerRatings.com TOP REVIEWER!

Love Amazon!

"I've dealt with them for over a decade now and not once have I had a single issue. Never saw a site that had such an outstanding system and backs their customer so perfectly. Need a return? No questions asked as long as you are in the time frame. Yesterday put in for my return and all I had to do was pack it up. UPS showed up with a label and naturally I had to pay freight back. I'm ok with that. Didn't have to leave my home. Nothing arrived damaged except recently a utility tub not sold by Amazon. Leg was bent but easily fixed. I really cant say a negative thing about them. Even on the phone, their service was outstainding!"

This review was modified by NStiz on February 17 2017 08:00:09 PM

Rating 4/10

Supplements fulfilled by Amazon: beware

"Every time, and I mean every-time I order supplements on amazon.com and the items are "fulfilled by amazon," there is either damage, or evidence of rough handling, or very, very poor packing. With this order, the loosely taped box had my 2 ordered bottles of supplements loose in the box, unwrapped, and bouncing around inside. I'll never understand why their packers refuse to adequately pack bottled goods for shipment. "

This review was modified by santucci_chris on February 17 2017 09:15:02 AM

Rating 10/10

Hard to find books

"I bought 4 hard to find books on aircraft nose art. While a little pricey, I was very happy with the selection. I'll be back!"

This review was modified by dean87518 on February 16 2017 10:45:02 PM

Rating 10/10

Who doesn't love shopping on amazon?

"Let's be honest - who doesn't love shopping on amazon. Sometimes I go out of my way to find something to buy, just because it is so fun. This is bad, I know."

This review was modified by airPbuyer on February 06 2017 06:15:01 PM

Rating 10/10

Saved me a lot of trouble

" I bought a Franke faucet that broke almost immediately. I know someone who dealt with Franke directly for a problem and Franke ignored him so I didn't want to start with them. So I thought I'd take a chance and see if Supply.com would send a replacement and they did. A very helpful guy named Collin dealt with Franke and got me the new part. Excellent customer service."

This review was modified by Lotasul on February 06 2017 04:45:01 PM

Rating 10/10


"Got my package really quick! All is perfect!"

This review was modified by MaxRichards7925 on February 05 2017 09:15:02 PM

Rating 2/10

Amazon scammed me out of $600

"I sold an item on Amazon, buyer wanted a refund, got it from Amazon within a few days, but then refused to send back item. Amazon refused to help me in any way, and even told buyer to give item away or donate. I will never sell or buy from Amazon again, they are scammers of the worst sort. I've sold over 1000 items on Ebay with no problems, so what's up?"

This review was modified by markpxxxxx on February 04 2017 06:00:01 PM

Rating 2/10

Guaranteed late or never shipping

"Unfortunately Amazon continues to drop the ball by creating their own delivery service. We have had 11 delivery attempts with their service now and all failed. Kind of hard for them to satisfy 2 day prime delivery when this new delivery team does not work weekends. Ordered Thursday, shipped Friday and delivered Monday if you are lucky. Last delivery they reported handing package to resident, but not this resident or address. Called Amazon and the best they could promise was redlivery on Tuesday as this was Friday - already 72 hours after promised delivery time."

This review was modified by Abby-sue1 on February 03 2017 03:45:02 PM

Rating 2/10

Waiting weeks for a 2 day delivery

"What is wrong with Amazon these days? They used to be my goto site, but now I order things, I even get emails saying things have shipped, but the item really wasn't even shipped. After weeks I cancelled the order and discovered Newegg (they're awesome). I gave amazon another chance and now I've been waiting 1 week for a two dollar adapter - they say I should expect it a month from now. :( I don't think I've ever seen a good business go so completely down the drain so fast in my 50 plus year life. My advice to Amazon: get back to basics, drop the loser merchants and sell stuff yourself once again. "

This review was modified by Nophear on February 03 2017 10:15:01 AM

Rating 10/10

Great customer service!

"I order here often and have only had a late delivery once, but I won't dock a star off for that. I've been a Prime member for many years now and I love it! I often take advantage of the prime exclusive deals since the prices are better than some sites. When I had my late delivery problem, the customer support was nice enough to refund my shipping payment and added a $5 credit to my account"

This review was modified by ariannab12 on January 30 2017 11:15:02 AM

Rating 2/10

Amazon ****!

"I have been a Prime Amazon member for some years spending thousands per year. I tried to purchase a PS4 for my medically disabled son for his Christmas and birthday present a few weeks ago from Worldwide Distributors (who also sell through Walmart!); however, when the package came, it was a SLIM! This is a bait and switch and NOT what we ordered. The SLIM is NOT as good as the regular PS4 or the PRO. NO where in the AMAZON ad did WORLDWIDE DISTRIBUTORS based out of Van Nuys, CA EVER say it was a SLIM ~ NOR did the PICTURES show a slim!
Amazon is alleging they have no control over a fraudulent seller and that I have to PAY from my pocket to send it back and may get refunded nearly $300 or may not. The seller has played games of demanding I pay to send it back. Today, I called them directly and they said they would provide a shipping label, provided it, then withdrew it! Fraudulent people.
AMAZON removed my negative feedback and will not allow me to post even though I followed Amazon rules and regulations!
Stay away from both of these terrible firms. I am now reporting it to my credit card company!

This review was modified by Nancydefrauded on January 25 2017 08:00:02 PM

Rating 2/10

Amazon buying experience !

"Experience on Amazon,
I had a situation where I bought a package of 12 items and after delivery it turns out there is only one. I called with complaints and I received information that they sent me a replacement. After that delivery it turned out to once again be only one. Called them with complaints for the fourth time until finally they changed the item to a higher purchase price and told me that they have no possibility of helping with my replacement, and they must refund me the money. So in my understanding, if you buy something by paying more than it really costs you're going to receive the product. Right? But if you find a good deal, don't bother and don't trust them because you're not going to receive what you paid for.
That is the recent purchasing experience I had on Amazon

This review was modified by jakocha on January 18 2017 12:00:04 PM

Rating 10/10


"Amazon always my better choice, order a lots of items from it.
Good service and quick delivery.

This review was modified by Pithe1951 on January 18 2017 03:30:02 AM

Rating 10/10

It feels like xmas everyday

"It feels like xmas everyday when i order from amazon. I always forget what i ordered and when i get home i have a new package to open. Honestly I rarely get the wrong items. Out of maybe 100 orders per year I got one wrong shipment. And it was very easy to fix through their online system."

Learn about Our Reviews

Share Amazon.com's store rating

Amazon.com is not a merchant member. If you're this merchant, learn more!

Amazon.com is not a merchant member
Amazon.com does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

See all Merchant Members »