Item came as promised, but couldn't get a copy of my invoice.

Great sellers, great items. Not one bad transaction in hundreds. So much better than eBay I can hardly believe it!

Fast shipping, low prices.

Never a problem with 'Amazon'....Been a customer for over 3 years.......Great customer Service

Amazon has a great selection of products. I found some Eva Cassidy CDs that I couldn't find locally. The website is easy to navigate. The pricing was OK, though I'd have preferred a lower price. However, shipping was free so I won't complain.

"BOYCOTT AMAZON.COM...!!!!!!!"  
 
Like one of the other reviewers, my Amazon.com account was suddenly closed without warning by the account services people at Amazon because I had returned too many items that were damaged due to poor packaging. For people shopping at Amazon.com, I just want to warn you that unless you have low expectations for the quality of the products you purchase, this is not the place where you want to shop. Yes, Amazon.com does offer cheaper prices for certain products (NOT ALL PRODUCTS) on their sites, but as the old addage goes, you get what you pay for. And don't expect them to change their habits of using CHEAP packaging for the items you puchased because I was never able to convince them to use better packaging after all the incidents that I had with damaged items purchase thru them or their affiliated sellers. They will only penalize you, the consumer for returning damaged items too many times. Most people (just like myself) think that Amazon.com have a good returns policy with the so call "A-Z buyer protection plan", but the real truth is that they treat the consumer as a means to squeeze money from rather than to provide good service to. It all sounds good, but try returning damaged or defective products a few times in a row and your account could be SHUT DOWN without even a WARNING!!!!  
 
Frankly, I was always hesitant to shop with them and this experience only confirms and reinforces my apprehensions about shopping on their site.  
 
"BUYER BEWARE...!!!!"  
To all buyers out there, just be sure you don't return the items you buy from Amazon.com regardless of damage or defects or risk loosing your account.

8/22/08- I pre-ordered software from Amazon.com using a gift card. When placing the order there were 2 "Pre-Order" icons. Sadly, I disnt realize one was with Amazon and one was with a "Third Party Seller".  
 
After realizing the order was being processed under Amazon AND Hubbagames (3rd party) I got concerned. I saw that Hubbagames did NOT have a phone number on thier site. I sent 2 emails to cancel the order. One to Amazon and one to Hubbagames. No response from Hubbagames.  
 
I ordered the same software directly from Amazon.com, since I do NOT do online business without a phone number to call (Hubbagames).  
 
I spoke to Amazon's customer service. Your typical foregin call center. Explained that I needed the first order cancelled and the gift card applied to the second order. Trying to get them to understand was hard enough. I was told they cant cancel the order placed with the 3rd party seller. I have to cancel with them. I explained I tried and it hasnt happend. I asked for a contact number for Hubbagames and was told they dont have a phone number. I asked how they do business with a company that does not have a phone #, and was told they are not required to have a phone #. Odd. I thought standards would be higher.  
 
I spoke to a supervisor (Cody B.) and was told he will personally take the 3rd party order placed with a $50 gift card, and apply it to my second order, so I would only be paying $4 and some change, one the oder gets cancelled. I said great, and asked for an e-mail detailing that information. I never recieved that e-mail.  
 
8-29-08- First order through the 3rd party seller has STILL not been canceled. No response from Hubbagames. Called Customer service again. Was told it might take 1-2 weeks to get it the 3rd party order cancelled going through Amazon. Was also told by a new supervisor (Jason), that they will apply the gift card from the 3rd party order to the second order placed directly with Amazon. Again, asked for the e-mail to confirm it. Still nothing.  
 
I will NOT be doing business with Amazon.com again. Their 3rd party sellers are no-name businesses with no contact info. Be VERY careful when ordering with Amazon.com. Make sure you are NOT buying from a 3rd party. And good luck calling customer service. Good luck with understanding them, and them understanding you. Its a call center with no idea of what they are doing. They dont even give out last names so they dont have to take responsability for what they tell you.  
 
There are plenty of other e-tailers out there that DO communicate with the customer. I would suggest trying them first.  
 

Ordered a camera bag on August 19, early AM. They gave a suggest time frame of about a week (August 26) for the free shipping option, so I continued. But the item didn't ship until August 22nd. Items was in stock too, and there weren't any other items that held up the order.  
 
I realize 'free shipping' doesn't give you too many perks, but I've had plenty of experience with 'free shipping' with them in the past, and I can't ever remember a 3 day delay.  
 
Even an automated e-mail saying the item will not ship for 3 days would have been nice...but no such notice of delay.  
 
I'm noticed that with more expensive items, they tend to ship faster. I bought a $1145 camera kit from them just last week, paid for a simple shipping upgrade, and the item was at my door the next day. That's what makes Amazon great....and it also highlights all the more when they don't a great job, like with this order.  
 
I'm sure I'll order from them in the future, but I'm not longer convinced their 'free shipping' option is all that great of a deal. If you're on ANY kind of a time table to get an item, don't rely on it....even if you think you have 2 or 3 days to spare.

This review was modified by its author, NorCalMatt, on 8/28/08 10:26 PM.

Here's what I received from them via email.  
-----------------------------------------------------------------  
Hello from Amazon.com.  
 
A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments.  
 
In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue. Effective immediately, your Amazon.com account is closed and you are no longer able to shop in our store. I am very sorry for any disappointment this may cause.  
 
Please know that any accounts related to yours have also been closed. If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in refraining from using our web site.  
 
If you require additional assistance, or have any concerns, feel free to contact us directly at account-appeals@amazon.com.  
 
Please do not contact regular Customer Service again, as they will no longer be able to assist you.  
 
 
Regards,  
 
Account Specialist  
Amazon.com  
http://www.amazon.com  
-------------------------------------------------------------  
I tried to return a damaged item to them due to their poor packaging which isn't the first time already. Now they decided to close my account. I sent them an email to find out what's going but no reply. I called their customer service and they refused to assist me. I can't return my item to them and it costs me $250, they are just simply don't want to deal with me and blacklisted me. Amazon.com is a rip-off and HORRIBLE.

As usual, Amazon.com is extremely efficient in the transaction process, and very competitive in price. A very reliable on-line merchant!

Biggest selection of items and purchase options. Very reliable (and free) shipping. No "live" customer service, which can be a pain. Definitely a trusted on-line source of just about anything.

Amazon never fails me in the customer service department. They have shown to me, that they are the perfect definition of customer service. Any questions, concerns or problems I have, they have done their best in facilitating.

DCB-56 SLR Camera Holster (BLACK) -- Bought it for bout $23, great case for my Canon XS (1000D) which I also purchased from Amazon (will write another review on it)...all I wana say is great and prompt service....  
 
Okay I just learnt I can only have 1 review per compay...so I'd like to add bout the other experience..  
 
Canon Rebel XS 10.1MP Digital SLR Camera with EF-S 18-55mm f/3.5-5.6 IS Lens (Black) : ordered it on 15th June...in fact I pre ordered it as it wasnt in stock...got the best price ($689)...where as circuit city was selling the same for $699 + bout $57 as tax....just tracked my package and learnt that it has been dilivered...so cant wait to get back home....needless to say Amazon rocks  
 
Ps.. have also bought an 8gb Transend SDHC card for my brand new SLR cause they were offering for the lowest price...  
 
 
I totally trust amazon :-)

This review was modified by its author, kev18284, on 8/18/08 2:56 PM.

been buying from amazon for so long even before they were just selling books. had never had a problem. though for buying a dslr from another vendor abes of maine big mistake! had a horrible experience they didnt process my order until i decide to give them a call when i did their customer service reps are totally rude! decided to cancel and stick to buying from amazon where i usually do my online shopping. totally a sigh of relief received my order after 3 days! w/o a hitch plus they give estimates on delivery and tracking numbers. found out my camera dropped prices 3x on their site and they price adjusted as long as its w/in 30 days of purchase. highly recommend them just by items sold by Amazon! not by third party sellers though.

Purchasing from amazon.com is always quick and painless. I subscribe to Amazon Prime and use it to purchase most of my household goods as well as majors electronic purchases. Customer support is great. Overall a way better experience than buy.com

This review was modified by its author, charleschen1109, on 8/13/08 4:31 PM.