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  • Amazon.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Online Ordering

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.91/10 5.91/10
    Chance of future purchase: Rating 4.45/10 4.45/10
    Shipping & packaging: Rating 4.43/10 4.43/10
    Customer service: Rating 3.97/10 3.97/10
    Return/Replacement policy: Rating 4.70/10 4.70/10
Voice your opinion! Review Amazon.com by clicking a star below.
Rating 10/10

With prime, it's unbeatable

"I'm not sure how you can complain if you have prime. They carry everything that you'd find in a brick and mortar, often for less money, and tons of stuff you'd only find in boutique stores. With prime, everything arrives perfectly in 2 days, every time. Pretty awesome time saving site."

This review was modified by gvillecreative on March 28 2017 01:45:01 PM

Rating 2/10

Amazon is Horrible

"I have similar treatment by Amazon couple of times now. Twice, I received wrong items.
Item location is never disclosed. Always get a surprise.

An item show to be Amazon fulfillment center and to be delivered in two days was delayed. I needed it by specific date therefore purchased direct from Amazon's 10 times over priced item with free shipping. Same day also ordered a similar item to be shipped with free shipping to delivered in a month (turned out to be from India).

The third party order from India reached me before amazon could deliver from local fulfillment center. When Amazon notified me about delay in shipping, I requested Amazon to cancel the item as there was no way Amazon could have met the promise. Amazon refused to cancel the order. Paid 10 times and still did not get the item on time. My need was no more a need but I was still forced to buy. Not only that, Amazon did not post my review. My review only stated facts with zero profanity/Abuse.

On another occasion, a seller sent wrong item order with free shipping order. When pointed out that wrong model has been sent I was told being out of stock and to return the item at my own expense. Shipping charge made no sense to me to return the item.

Ali Express is great. We get full refund if item is not delivered by promised date and we make a refund request. Same when a wrong item is sent/received.

This review was modified by SandHurst on March 28 2017 11:00:02 AM

Rating 2/10

Amazon become a platform for liars and thiefs already

"At February 7th, 2017, I ordered a 665991-001 motherboard as "New" condition, but I received an unlabeled/used 665986-001 the first time. And I returned the first one immediately when I realized that, via USPS # 9405511699000709593769. If the merchant told me they didn't have the motherboard available in the beginning and refunded me in full, I would be fine; If the merchant sent me a replacement as a new 665991-001, the second time, I would felt okay as well. The absurd part was that the merchant not only bought another unlabeled/used motherboard from China as the replacement with tracking # LT885079589CN, but also wasted me about half month to receive it, and I found a receipt from the Chinese supplier saying the motherboard costed only $19, where I paid $310.5. When I contacted the Amazon A-to-Z program, they just requested me to return the motherboard to the seller for a refund again, but I was responsible for the return shipping and insurance charge. I was not even have the option to appeal this decision online!! My question is why does Amazon allow such untruthful merchants selling stuffs in its system without any punishment, while I am the person should be punished, both costing and timing? I would definitely not use Amazon again, and strongly recommend everyone to leave this website to corrupt and rot."

This review was modified by wangke90729wk on March 17 2017 11:00:07 PM

Rating 2/10

They wont let you post true reviews.

"i dont want refund. I just want MIRROR part. if you guys can mail it. I started buying at amazon, but i am thinking again. You cannot post true reviews, or concerns. That is not what i expected. why would I buy from you? what guidelines? it is honest r...See More
Like · Reply · 2 hrs

This review was modified by vitosingh on March 16 2017 01:15:02 PM

aj7758258's Avatar

Rating 8/10

Service is amazing, love it

"I have been an Amazon prime member for over 4 yrs and totally enjoyed the shipping and service I received. Hard to find any store like this. Love it."

This review was modified by aj7758258 on February 26 2017 07:30:01 PM

Rating 2/10

Is Amazon Prime program a handicap?

"Shipment of their orders are being delayed more than a week. This order was placed Feb 16, 2017. Only one of the 4 items (none big sized) has shipped on Feb 21, 2017. The other items read "Preparing for Shipment" on status. This by my standards is slow, ever so slow. This order was charged to an Amazon Gift Card. There is no problems with Credit Card processing. I am subscribed to their Prime program. One of the benefits its free shipping, which I have been using a lot. Is this the reason why Amazon is delaying my order? Did I went over their free shipping limits (limit that is not stated anywhere on their website)? Amazon censored my reviews on their site and disapproved them. How do you dare shut your customer's voice? The way they deal with their customers should be outlawed."

This review was modified by TechOld on February 23 2017 06:30:01 PM

Rating 10/10
ResellerRatings.com TOP REVIEWER!

Love Amazon!

"I've dealt with them for over a decade now and not once have I had a single issue. Never saw a site that had such an outstanding system and backs their customer so perfectly. Need a return? No questions asked as long as you are in the time frame. Yesterday put in for my return and all I had to do was pack it up. UPS showed up with a label and naturally I had to pay freight back. I'm ok with that. Didn't have to leave my home. Nothing arrived damaged except recently a utility tub not sold by Amazon. Leg was bent but easily fixed. I really cant say a negative thing about them. Even on the phone, their service was outstainding!"

This review was modified by NStiz on February 17 2017 08:00:09 PM

Rating 4/10

Supplements fulfilled by Amazon: beware

"Every time, and I mean every-time I order supplements on amazon.com and the items are "fulfilled by amazon," there is either damage, or evidence of rough handling, or very, very poor packing. With this order, the loosely taped box had my 2 ordered bottles of supplements loose in the box, unwrapped, and bouncing around inside. I'll never understand why their packers refuse to adequately pack bottled goods for shipment. "

This review was modified by santucci_chris on February 17 2017 09:15:02 AM

Rating 10/10

Hard to find books

"I bought 4 hard to find books on aircraft nose art. While a little pricey, I was very happy with the selection. I'll be back!"

This review was modified by dean87518 on February 16 2017 10:45:02 PM

Rating 10/10

Who doesn't love shopping on amazon?

"Let's be honest - who doesn't love shopping on amazon. Sometimes I go out of my way to find something to buy, just because it is so fun. This is bad, I know."

This review was modified by airPbuyer on February 06 2017 06:15:01 PM

Rating 10/10

Saved me a lot of trouble

" I bought a Franke faucet that broke almost immediately. I know someone who dealt with Franke directly for a problem and Franke ignored him so I didn't want to start with them. So I thought I'd take a chance and see if Supply.com would send a replacement and they did. A very helpful guy named Collin dealt with Franke and got me the new part. Excellent customer service."

This review was modified by Lotasul on February 06 2017 04:45:01 PM

Rating 10/10


"Got my package really quick! All is perfect!"

This review was modified by MaxRichards7925 on February 05 2017 09:15:02 PM

Rating 2/10

Amazon scammed me out of $600

"I sold an item on Amazon, buyer wanted a refund, got it from Amazon within a few days, but then refused to send back item. Amazon refused to help me in any way, and even told buyer to give item away or donate. I will never sell or buy from Amazon again, they are scammers of the worst sort. I've sold over 1000 items on Ebay with no problems, so what's up?"

This review was modified by markpxxxxx on February 04 2017 06:00:01 PM

Rating 2/10

Guaranteed late or never shipping

"Unfortunately Amazon continues to drop the ball by creating their own delivery service. We have had 11 delivery attempts with their service now and all failed. Kind of hard for them to satisfy 2 day prime delivery when this new delivery team does not work weekends. Ordered Thursday, shipped Friday and delivered Monday if you are lucky. Last delivery they reported handing package to resident, but not this resident or address. Called Amazon and the best they could promise was redlivery on Tuesday as this was Friday - already 72 hours after promised delivery time."

This review was modified by Abby-sue1 on February 03 2017 03:45:02 PM

Rating 2/10

Waiting weeks for a 2 day delivery

"What is wrong with Amazon these days? They used to be my goto site, but now I order things, I even get emails saying things have shipped, but the item really wasn't even shipped. After weeks I cancelled the order and discovered Newegg (they're awesome). I gave amazon another chance and now I've been waiting 1 week for a two dollar adapter - they say I should expect it a month from now. :( I don't think I've ever seen a good business go so completely down the drain so fast in my 50 plus year life. My advice to Amazon: get back to basics, drop the loser merchants and sell stuff yourself once again. "

This review was modified by Nophear on February 03 2017 10:15:01 AM

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