Over the years, I have ordered many items from Amazon (books, software, small household appliances, etc.) and I thought that it was time for a review.  
 
My most recent purchase of 2 Peerless TV wall mounts was typical of my experience with Amazon. Amazon had this item in stock at a good price. I placed the order and received an immediate confirmation and the shipping tracking number was sent later that day. My shipment arrived in great shape on the promised delivery date. What more can you ask for?  
 
I am surprised about the problems some reviewers had with Amazon customer service. Last year I had to deal with Amazon customer service regarding a rebate. Their customer service folks took care of my issue in a courteous and professional manner. Two years ago I returned a book and again received no-hassle service from Amazon.  
 
Overall, I have had a consistently good experience with Amazon.

my company bought a toner for panasonic fax machine. I bought it at Amazon marketplace. It was OK, delivery was OK. One thing, Amazon is selling products directly and taking commission from other small sellers, too.

AMAZON IS A HORRIBLE PLACE TO GIVE YOUR BUSINESS. THEY OUTSOURCE THEIR WORK AND STEAL FROM PEOPLE THEY DO BUSINESS WITH. DON'T GIVE YOUR PATRONAGE TO THIS INTERNET GIANT! THEY STRANGLE THE INDUSTRY AND EVERYONE WHO TRIES TO MAKE A DECENT HONEST LIVING THROUGH IT!

I really enjoy shopping at Amazon , they can get anything you want. I often go to their site to compare prices and to read the reviews. I would also like to say thanks for their marketing - R&D departments , they really try to build your profile and offer you products they think you would enjoy (grin) and even though they haven't quite got it dialed in it at least shows they are trying. For that they get an extra point or two , I always feel safe doing business with them.  
 
Thanks !  
 
Don

I have used amazon.com for a number of years, and have had their prime membership for 3 or 4 years now. I have been happy with their service and prices. The prime mebership is a great deal if you buy a lot of things on line. I live out in the country a little, so most stores are 10-20 miles away. I find in much easier to order even little things on line (like batteries, pens, coffee) through amazon and get the free 2 day shipping with my prime membership. My wife and I have made probably 100-200 purchases through amazon and never had any problems.

This review was modified by its author, princetontx, on 11/17/09 6:12 AM.

Don't purchase anything if you think you may have to deal with customer service. I've truly been spoiled by newegg, because Amazon is horrendous. It takes alot of willpower to explain to the reps the way their coupons and promotional credit works, only for them to do nothing for you in the end. It's mind boggling.  
 
I once sent an e-mail to them about honoring a manufacturer's coupon for a Disney blu-ray, and received a response that they do not accept food stamps. Thanks, India Customer Support.

Amazon is my go-to spot for everything. I have their prime membership and it's worth every penny. Whenever I have had a problem with an order, it was always UPS's fault but Amazon was willing to re-send the item anyway.  
 
One downside is I don't often see Lightning Deals I like. I've only bought one all year.

I purchased a Callaway FT9iq driver at 275.49 on 3/22/09. Shipping was a bit slow but thats not the problem. I had a minor mishap with the club in June and returned the club to Callaway. I was informed that the club was counterfeit and warned against playing with same. After many phone calls Amazons last e-mail from Amazon indicated to make a claim against my credit card company in that they would not cover replacement or refund. (Amazon will respond only by e-mail) This was dated 11/09/09.It took Amazon from late June till November 9, 2009 to tell me they will not do anything. Don't do business with Amazon.com.

Great website. Got an LCD and Blu-Ray DVD player during a promotion. Great pricing!

Ordered a iPod Touch 8gb. Came wrapped with only two air bags and was rattling around in the box. Was ordered for a birthday present and arrived 10 days prior. Fine...they would send another. They didn't send it priority mail and it arrived the day after the birthday party. Cheap of them to save a few cents with priorty mail doesn't cost more than a few pennies more. The replacement arrived with more air bags and two were deflated and the iPod was able to move around in the box. I have ordered a lot from Amazon, but I will never again order any electronics. They have gone down hill.

Good Books and great service with all sellers.

Amazon is the next to New Egg alternative E-shopping place for me. They also are Very Good at satisfying a customer w/price and service. I have a very good shopping experience w/both. Amazon has resolved any bump that has arisen in a very satisfactory manner.

I ordered a huge plasma tv, blu-ray player and receiver from amazon, for almost $1000 dollars less than just the tv at best buy. Incredible. Shipping was on time and all items arrived in perfect condition. What else can you ask for?

Ordered a Hard Drive as a gift.  
fourteen days after it was shopped & billed, still no delivery. Called today and got an off shore female with a terible accent. Nice person, but unable to speak understandable English. Bummer. I am unsure as to the outcome of the conversation, they may reship the item. I need a dose of patience.

I placed an order of almost $84 for some video games for my son for Christmas. Unfortunately, the way Amazon.com shipped them was inadequate. They put them in a package that wasn't sealed at all on the sides (not a box, more like an envelope with carboard sides). It wasn't taped and when the package arrived via USPS, the games were falling out of the package. My son got the mail and was able to see everything in the package ruining the Christmas surprise. To me, I'm now out $84 that I spent towards surprising my son on Christmas morning. When I called Amazon, they wanted me to ship the items back to them so they could re-send them back to me. When I asked what sense that made, the person I spoke with, (who had what appeared to be such a thick Indian accent that I couldn't understand her at times) offered me a $5 promo code and an apology. Not good enough for me losing out on $84 worth of Christmas gifts that were supposed to be a surprise.