Computer Hardware & Software
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"I bought a Rosewill hot water dispenser from Amamax via Amazon.The unit I received was defective-on-arrival. It couldn't dispense water at all. I contacted both Amamax and Rosewill via emails for exchange request with free RMA shipping (If using Amazon's RMA function, I could only RMA back for refund and pay for return shipping). At first, both of them kicked me back to each other. Amamax's reason was the shipment was directly shipped from Rosewill. Rosewill's reason was I bought through Amamax, Rosewill's authorized retailer, and was still within 30 days of purchase.Then I sent 2nd emails to both of them, stating I was being kicked back and forth by them. Amamax replied with an upper manager's email and told me to write to that address for CC to Rosewill assistance. Rosewill, on the other hand, took my RMA request. After about half dozen times of email exchange with Rosewill, I was able to get a replacement without the need of shipping the defective one back.In the end, all Amamax's customer support did was to kick me back to Rosewill. If this is all Amamax's customer support could do, I couldn't at all understand why any manufacturers would sell their products through Amamax. Nowadays everyone has websites to sell stuff."
"They sent me two serial ATA cables with latches when they bungled the shipping. I got one DATA cable instead of two but I called them and they upgraded my cable with latches the one I ordered didn't. I didn't have to pay a cent they have great customer service!!! I highly recommend them. And they upgraded them to SATA 2"
"WOW! I bought a duplicator from this Company it arrived like it was never shipped. The box is so well packed I could never expect it. Ive bought several duplicators before from other companys such as produp or cs, this unit was so uncomparable. It was small compact and quality the others were literally junk. So I opened the unit and can tell the difference. Complete sony drives as promised on their unit unlike some others out their they put a rom as sony the rest as LG. Amamax is amazing and I recomend them to anyone around. I even contacted their customer service and was really nice by helping to get my order shipped SAME DAY. Couldn't ask for anything betterKeep your awesomeness amamax- DJMNOP"
"Bait. And. Switch.I ordered a DVD Duplicator and waited a few days before receiving an email telling me there was a server glitch and my order had been cancelled. The price also went up $60. Nice.At least they refunded me but they should have sent me the product I purchased! The sale was complete. Done. Finished. And they just cancelled it so they could jack the price on me. Never buying from this company again."
"Awesome purchase! These people should make a 21st centurys customer service book! I can't believe how their rating is this low. I bought a cable from them through Amazon and after went to their website to finish my PC build with a Sapphire 5970. I called customer service to get tracking for my item and were very helpful by also explaining to me how to look things up on Amazon orders. The shipment on Amazon arrived before the deadline for the SHIP Out day was which was far amazing as other company's take 2-3 days for processing and 5 days for shipment. The Graphics card came in very safe as well nicely packed. I will definitely do business again with Amamax in the near future for any computer uses. I will also definitely recommend this company to all my buddy's out their! "
"Big change over time? I looked into the reviews for Amamax I was frankly scared as it was strange how here they can be so badly rated here and over at Amazon it was a totally different story. I called them to review all the company policys and etc. everything went smooth as customer service Sean M. was able to go through things with me and guide me on the items I needed to order. Since I live close by Texas, my order arrived fast and shipped the same day w/o paying expedited. The order came in today and it was all smooth. All items were well packed with bubble wrappers around making sure no damage could happen. Items were all new as promised. Received tracking information promptly. I am sure that I will repurchase from Amamax in my near future pc upgrades. Definitely recommend this seller!"
"CON: I ordered 3 CPU's which I called the company first to make sure they had stock. I was told they did and received an e-mail saying that the product was discontinued and the didn't have any to send.PRO: They did however send an e-mail promptly and said "Found another supplier but they wanted almost 40 dollars more per unit my cost, I couldn't offer it to you with such a high increase."Overall I would say that they dropped the ball and told me misinformation which in turn has caused me to miss an order for a customer."
"I am amending my rating, but keeping the original below because it does not change the fact that this happened in the first place. I just received an email from Shawn at amamax, and he assures me it will be shipping soon. They are upgrading me to an updated version of the controller card at no cost. So far, so good. I will update again once the shipment arrives and amend my rating once more depending on outcome, but things are looking up. ----------------------------------original rating belowThis was my first time shopping with amamax. It looks like I am the unlucky one since they seem to be getting stellar reviews on here. I am not going to say that you should not buy from them, because in the real world, not everything works 100 percent of the time, but I placed an order for a barebones duplicator case with controller and PSU ten days ago and it still has not shipped. I own a small business, and this was for a customer build. I contacted them after 5 days, and they blamed it on the bad weather that the east has been getting, and that is understandable. But they told me the unit soul be shipping the next day, and here we are, five days later, and the equipment still has not shipped. Now I am stuck making excuses for them to my customer. I will give them another chance after this, but if I have any other major issues in the future, I will post here again and reccomend not shopping with them. "
"After reading the specs and product information, I still had additional questions about the duplicator I was interested in, and so I used the online live chat option. There the representative answered my questions, and I bought the Acard Duplicator. They were able to give me free shipping and was able to ship the order the same day. I received my product with no problems the very next day. Very satisfied."
"I ordered one 7 target duplicator and they called me that they were ready. I was expecting to pick up the duplicator the next day, but Sean McCoy called me informing me that my duplicator was done and was ready for pick up on the same day! They even showed me how to work it and told me to call them if I ever had any problems. I feel very comfortable with the great and reliable service I received. The only thing I didn't like was how it was hard to find the location as their weren't any signs but fortunately customer service stayed on the phone guiding me to the store. I will defintly use Amamax again and recommended it to everyone!"
"Received a lengthy email from vendor saying my item was back ordered and that I wouldn't be charged. My order was automatically canceled however I was charged for the items. I would have liked the opportunity to select a comparable product for substitution and I stated this in my email. I sent multiple messages and requested call backs with customer service with no response via both methods of contact. I opened a CC dispute since I wasn't getting any responses back. Only after I let them know I opened the dispute did their rep finally answer my request and said he would credit my card back and how could I dispute that. The tone in the email was very rude and I will be steering clear of this company in the future. I was notified the order would not processed approximately 5 days after the order was placed and my card charged. My main issue was that my request wasn't promptly answered and that the email's I received were not professional including the one that stated the items would not longer be available. In addition the website should have better information about the order status for customers. "
"I ordered the Pro Magic II Duplicator Case with 550w power supply on January 17. While I did not receive any emails to notify me that the item had shipped, the item was received in about 4 business days and was exactly as advertised. Power supply is quiet and efficient. I would definitely do business with them again. "
"Ordered power supply based on picture shown on webpage--bad mistake--The pictures are not of the exact item. They show a picture of a TFX PSU and they send an SFX. Something I can't use. Maybe that's my fault. I should have done some research on the model number. Still, they will not return my phone message or my e-mail.Steer clear of this place.Amamax customer no-service BYTES..."
"RUDE.. RUDE... RUDE... Would not take credit card because of address confirmation issues. We did not recieve a phone call until one week after the order was made. I tried to speak with a supervisor and was rudely told that I was stuck with the lady on the phone. The lady's name is Shannon Bailey. She is obviously not interested in serving her customers and is quote frankly the most difficult person we have ever dealt with on the phone.We are a technology company that orders over $50000 in product per month. We have never had this kind of issue with any other vendor before.BUYER BEWARE!!!!"
"For years I have used www.pricewatch.com to find best value in replacement parts for myself, friends and customers. I am not new to dealing with Amamax and have purchased power supplies with them over the years, never needing replacement or service while under my service coverage.Something has gone rotten in the state of Texas since 2000 and it's the service provided by this company. A $77.00 purchase for myself, $5.00 applicable to the "Amamax 1 year Express Swap" for my ECS KM 400-M2 motherboard has turned into "you need to RMA this product through the manufacturer." Why on earth did I pay you for ease of return Amamax?This company has no e-mail capability (my electronic messages to all depts. have been bounced back repetitively); No voicemail capability (they have no caller queue to accommodate incoming RMA requests and shuffle you off to a never listened to, constantly filled voicemail system); and have simply become a teflon middleman whom obtained purchase credit approval from various manufacturers to resell products while obviously taking no responsibility to ensure a customer is provided a product that performs satisfactorily. I can thank ECS as they've picked up the slack under their manufacturers warranty, one I was provided as a purchaser WITHOUT having to shell out an extra $5 for the quick swap. I will not be using ths company further and lay out the foghorn to steer you from having the same issues with Amamax."
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