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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Altatac.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Altatac
    • Contact: altatac@altatac.com
    • Phone: 3234026554
    • Customer Support: 3234026554
    • Business Hours: AltaTac
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.06/10 7.06/10
    Chance of future purchase: Rating 7.06/10 7.06/10
    Shipping & packaging: Rating 6.47/10 6.47/10
    Customer service: Rating 6.76/10 6.76/10
    Return/Replacement policy: Rating 6.14/10 6.14/10

419 Customer Reviews

Rating 10/10
5/5
modified review posted

"I am glad altatac has such low prices! i got 40 batteries for the price of 11.99 when they were on sale! you can't beat that. "


Rating 2/10
1/5
modified review posted

"Run away from this company! Quite possibly the worst online company that I have ever dealt with. They lied and tried to cheat me through the whole transaction. They advertised a computer that I agreed to buy and promptly paid for. First they were 4 days late in sending it out and then when I received it was a completely different unit with significantly less power and storage. When I called them they said it was a mistake and to send the unit back and they will send me the one I had paid for. I sent the one back and they then offered a refund rather than the machine I purchased, now a month and a half later I am still without a computer. POOR customer service at best."


Rating 2/10
1/5
modified review posted

"bought a camera spor ematic where he began to give problems. I reported the altatac and was told that the warranty only covers the US and as I'm from Portugal, they can not do anything ... IS A SHAME, are deceiving people. just do not feel cheated who has no problems. the Assistance worth ZERO."


Rating 10/10
5/5
modified review posted

"I encountered this seller through Wal-Mart online. The experience was just what it should be. The item description was very accurate and easy to understand. The item was priced very economically by comparison to other vendors. Shipping was immediate and the packaging materials were superb. The experience went so well I ordered another product. I am so impressed that I actively sought to write the review unprompted. I will look for this seller when purchasing in the future from this site.
"


Rating 10/10
5/5
modified review posted

"I would Like to sincerely Thank Agustin of Altatac.com for going way out of his way for me with an issue I had.

Dealing with Agustin proved to me that there is still individual's that care and are willing to help and give the highest level of customer service.

Agustin is an asset to this company and I hope the company realizes what they have with this man. Thankyou Altatac for hiring such a person and Agustin my friend thankyou.
"


Rating 8/10
4/5
modified review posted

"Had a few bumps, but in the end, they made it right."


Rating 8/10
4/5
modified review posted

"I received the cameras I had ordered from WalMart.com through Altatac. The incorrect cameras were sent but they stuck with it and sent me the correct cameras out. They made sure to communicate with me on what was going on and never ignored any of my emails. I will order from them again. "


Rating 10/10
5/5
modified review posted

"I was EXTREMELY pleased with the value of a CD Holder/Case but I needed one feature it did not have (the ability to allow Scotch Tape to stick to the plastic covering so I could reference my BURNED CDs). Altatac could have argued with me but instead was VERY communicative, fair, open-minded - and actually gave me a REFUND without me asking!!! What a refreshing pleasure in these days of usual poor Customer Service Depts. Thank you, again Altatac.com"


Rating 2/10
1/5
modified review posted

"I had an issue with my Microsoft surface tablet and i called them because i want a new one, mine is not working properly. I keep getting voicemails I left messages I can never get ahold of anybody and they will not call me back as far this is the worst customer service ever I've already been waiting for almost 4 weeks now I still have no answer on what is needed to be done. I will not be purchasing anything else from this company where I know when I have a problem they will not be there"


Rating 2/10
1/5
modified review posted

" WORST CUSTOMER SERVICE EVER!!!!! I ordered a tablet for my wife on Black Friday; the package just disappeared, and I have not seen any progress on getting this issue resolved by Altatac. Most of the times I called them, it just takes me straight to voice mail, during their business hours. When somebody finally answers me, they just say they are working on the issue and will call me with updates the same day. They NEVER call back; and the case is still "under investigation". I made the claim on December 12; they said the claim would take 8 days; yet I still do not have ANY updates on the claim so far.

The last time I called, they said the person working on the case is not in the office right now, and they cannot even look up the case without that employee. Worst yet, they don't even know when that employee will be back. They don't even know what is going on in their company. Then they said that same non-sense again: "We will call you back."

Currently, I regret my decision of buying that tablet from Altatac instead of walking into Walmart and simply buying that same product on the same day for even cheaper.

I am really surprised that this company is getting some good reviews; I guess the company works only as long as there are no problems. I have seen quite a few companies in the past that do their job only as long as customers DON'T complain; I guess Altatec is one of them.
"


Rating 10/10
5/5
modified review posted

"I love the deals provided by altatac!"


Rating 10/10
5/5
modified review posted

"Awesome seller, transaction was smoother than a babies bottom. "


Rating 10/10
5/5
modified review posted

"Excellent customer support! "


Rating 10/10
5/5
modified review posted

"Altatac has awesome prices! Already bought 4 ipads from them for family and they love it. Thanks!"


Rating 10/10
5/5
modified review posted

"Had a pleasant transaction. They always have good deals! "


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