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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Alpine Home Air Alpine Home Air Products Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1901 N. Clybourn Avenue Suite 200, Chicago, IL
    • Contact: cs@alpinehomeair.com
    • Phone: 800-865-5931
    • Customer Support: 800-865-5931
    • Business Hours: 8:00 a.m. to 7 p.m. Central
    • Fax: 425-928-2455

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.71/10 7.71/10
    Chance of future purchase: Rating 7.50/10 7.50/10
    Shipping & packaging: Rating 8.00/10 8.00/10
    Customer service: Rating 8.64/10 8.64/10
    Return/Replacement policy: 0.00/10

2,806 Customer Reviews

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Verified Customer
Rating 10/10
5/5

"This is not the first time I have used alpine, and there is a simple reason why. "


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Verified Customer
Rating 10/10
5/5

"Parts were exactly what I ordered and arrived sooner than expected,"


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Verified Customer
Rating 10/10
5/5

"Have not installed yet---but very happy with delivery and product."


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Verified Customer
Rating 8/10
4/5

"Overall a good experience with just a few minor hiccups. The pricing and selection were great.

For shipping, they use a freight company that couldn't possibly care less about when they bring your delivery, even after making an appointment. This is more a reflection on the shipping company, but you don't have any choice in who they use.

Installation guides contain known errors, but while they know about these errors, there's nothing posted about them on the Web site.

Very limited support hours on the weekends, though this is the time when most 'do it yourself' folks will be working.

They offer a service to get contractors in your area to 'bid' on your project; however, we didn't get a response from a single contractor, so your results may vary there.

Despite these few problems, overall a good experience, and they're very responsive and supportive.
"


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Verified Customer
Rating 10/10
5/5

"Fast shipping and very good communications "


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Verified Customer
Rating 10/10
5/5

"ordered fan kit on sunday.... had it Tuesday at my front door,,,awesome turn around ,,,very fast delivery at no extra fee"


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Verified Customer
Rating 10/10
5/5

"The best site for "do it yourself" furnace installation. They have links to all the information you need, accessories and will contact professionals in your area if you want them to do the installation for you or to start and adjust the furnace if you install it yourself. My furnace arrived in a few days, well packed and without a scratch. I called to add an item after my original order and they took care of it right away. Very satisfied."


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Verified Customer
Rating 10/10
5/5

"Equipment was in great shape. I look forward to installing it."


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Verified Customer
Rating 10/10
5/5

"The service and delivery was great. No problems here."


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Verified Customer
Rating 10/10
5/5

"Good value & on time.............................................................................................................."


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Verified Customer
Rating 10/10
5/5

"I received my goodman ac unit within 4 days of purchase
Customer service was very professional
Answered all my questions regarding unit I am very pleased with the service
"


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Verified Customer
Rating 6/10
3/5

"Product was damaged when I received it so I was unsatisfied, but Cameron with customer service was very helpful and sent a replacement right away so I was then satisfied. Thank you for the service."


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Verified Customer
Rating 10/10
5/5

"I ordered the package of 5 filters for my Generalaire 900 humidifier and was so pleased that I had them 4 days later. I'd had a difficult time online finding these filters and since I have asthma, your complete inventory and quick service saved the day. Thank you ever so much.
"


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Verified Customer
Rating 10/10
5/5

"Fast shipping and they had everything I needed."


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Verified Customer
Rating 10/10
5/5

"When problems arose, they were quick to make things right."


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Alpine Home Air Products is a Merchant Member! Learn more

Alpine Home Air Products is a merchant member
Alpine Home Air Products participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,715 merchant members.