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Stores > Alpine Home Air Products

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Store InformationStore Info
Full Rating Profile
  • Alpine Home Air Alpine Home Air Products Elite Status
    • Address: 1901 N. Clybourn Avenue Suite 200, Chicago, IL
    • Contact: cs@alpinehomeair.com
    • Phone: 800-865-5931
    • Customer Support: 800-865-5931
    • Business Hours: 8:00 a.m. to 7 p.m. Central
    • Fax: 425-928-2455

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.75/10 7.75/10
    Chance of future purchase: Rating 7.25/10 7.25/10
    Shipping & packaging: Rating 7.75/10 7.75/10
    Customer service: Rating 6.25/10 6.25/10
    Return/Replacement policy: 0.00/10

3,435 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-24

Very satisfied

"The product was delivered in a timely manner and was carefully packaged that ensured no damage was done to the product.

Thank You!
"

Rep reply posted Apr-25-2016

alpinehomeair, Alpine Home Air Products rep has responded

“Hi Thomas,

Thank you for your review. It is great to hear that you had a positive end to end order experience. It is our goal to be the most loved and easy to use retailer of HVAC products - we consider this to include all order components such as website experience, order placement, customer solutions, packaging and delivery - so we love hearing about experiences such as yours!

Please let us know if you have any questions regarding your Honeywell filters, our customer solutions team is happy to help. They can be reached at 1-800-865-5931.

Thank you again, we appreciate your business!

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-24

Speedy

"Filled my order pronto. Just what I ordered."

Rep reply posted Apr-25-2016

alpinehomeair, Alpine Home Air Products rep has responded

“Hi Janet,

Thank you for taking the time to review your order experience. It is our goal to have all orders placed before 2pm CST ship the same day, it is great to see that your order did ship same day and your Honeywell filters arrived to you in good order.

Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.

Thank you again, we appreciate your business.

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


No Avatar

Verified Customer
Rating 8/10
4/5
2016-04-22

Good product poor delivery

"The unit reached the terminal in my area within 2 days. USHolland did a poor job of arranging delivery. They called one time, but didn't leave a message. The Unit was at the terminal for nearly a week. I had to call Alpine to track it down.

Alpine did a great job. They made sure I ordered what was needed for my application. I paid extra for a lift gate truck, but it wasn't needed. The Unit is working fine.
"

Rep reply posted Apr-25-2016

alpinehomeair, Alpine Home Air Products rep has responded

“Hi Donald,

Thank you for your review, we appreciate your feedback. I am very sorry to hear about the delivery delay and frustration you experienced with our partner carrier USF Holland. We work closely with our partner carriers to help ensure a positive end to end experience for our customers, we will be sure to share your feedback with them regarding the low communication from the local terminal for delivery. I am glad that we were able to help resolve your delivery issue and that the rest of your experience was positive.

Please let us know if you have any questions regarding your Goodman heat pump, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.

Thank you again, we appreciate your feedback!

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-21

Great Product

"Great investment love it would defiantly buy again "

Rep reply posted Apr-22-2016

alpinehomeair, Alpine Home Air Products rep has responded

“Hi Scott,

Thank you for your review. It is great to hear that you are enjoying your Blueridge mini-split system, it really is an excellent investment with it's intelligent defrost and sleep functions which help to save on energy costs.

Please let us know if you have any questions regarding the maintenance of your new Blueridge unit, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.

Thank you again, we look forward to working with you next time.

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


No Avatar

Verified Customer
Rating 8/10
4/5
2016-04-20

got it fixed it love it

"I received my heater but one of the legs had broken in shipment but I welded and everything was fine works well"

Rep reply posted Apr-21-2016

alpinehomeair, Alpine Home Air Products rep has responded

“Hello Steven,

Thank you for taking the time to review your order and product. I am sorry to hear that one of the legs on your US barrel stove was broken upon receipt, but glad that you were able to fix the leg and everything is working well with your unit. We try to ensure that items are packaged with the utmost care for shipment, unfortunately damage in transit with the carrier does happen on occasion - were you able to file a claim with the carrier? One of our customer solutions team members will be reaching out to you today in regard to next steps you may take and to verify that your unit is working properly.

Please let us know if you have any questions or if we can be of any further assistance, our customer solutions team is happy to help. Thank you again for your review, we appreciate your feedback and the opportunity to improve your end to end experience.

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-19

"willing to help you get the best value and delivery"

Rep reply posted Apr-19-2016

alpinehomeair, Alpine Home Air Products rep has responded

“Hello John,

Thank you for taking the time to review your order with Alpine Home Air Products. Please let us know if you have any questions regarding your Goodman packaged heat pump. It is an excellent unit which offers a high efficiency compressor, access panels for maintenance on the blower compartment, and the the option to use horizontal or downflow air.

Be sure to register your unit online with Goodman in order to receive the full warranty benefits offered (10 years on compressor and parts).

Let us know if we can be of any further assistance, our customer solutions team is happy to help and can be reached at 1-800-865-5931.

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


No Avatar

Verified Customer
Rating 8/10
4/5
2016-04-18

"Paid extra for lift gate delivery and the semi never had one. Had to lift it to the ground. Items were not light that's why I paid extra. They were supposed to carry into the house and I ended up doing it. "

Rep reply posted Apr-19-2016

alpinehomeair, Alpine Home Air Products rep has responded

“Hi Jason,

Thank you for your review and feedback, I am so sorry to hear that our carrier partner ABF Freight was unable to deliver the inside delivery as expected. We work closely with our carrier partners to try and help to ensure a smooth end to end process for our customers, I will be sure to share your feedback and experience with them.

One of our customer solutions team members will be reaching out to you in regard to the inside delivery service which you did not receive, we are happy to credit that back to you - you should not pay for a service which you do not receive!

My apologies again for the frustrations which you experienced receiving your order, and thank you for taking the time to review your order - we appreciate your feedback.

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-18

Great service and fast shipping

"Shipped the same day as ordered and arrived quickly. They even suggested a coil which was a better match. Very good experience and much better than one of their competitors."

Rep reply posted Apr-19-2016

alpinehomeair, Alpine Home Air Products rep has responded

“Hi Geri,

Thank you for your review, I am glad you enjoyed your order experience with Alpine Home Air Products. Your high efficiency gas furnace is an excellent unit with its self-diagnostic control board, silicone nitride igniter, and auto-comfort mode to help with dehumidifying. Be sure to register your unit online with Goodman to receive the full benefits of their excellent warranty (lifetime on the heat exchanger and 10 years on parts/unit replacement). The site is below should you need it.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx

Please let us know if we can be of any further assistance, our customer solutions team is happy to help.

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-18

Great customer service, Sherry deserves a raise!

"The product was as ordered and delivered quickly but there was a problem with shipping and damage by the carrier to the nearly $1,700 piece of equipment. I was immediately concerned about how this was going to go. My 5 stars is primarily for Sherry in customer service who dealt with the issue promptly and effectively and got a new unit on its way. Kudos to her and her department, I would recommend buying at Alpine based on the quick delivery but especially because of the customer service Sherry provided."

Rep reply posted Apr-18-2016

alpinehomeair, Alpine Home Air Products rep has responded

“Hello Richard,

Thank you for your review. I am glad that Sherry was able to help resolve your carrier damage issue quickly, we made sure to let her and our customer solutions team know you appreciated the help and attention to the matter! Let us know if you have any questions regarding the installation / maintenance of your Rinnai tankless water heater system.

Please let us know if we can be of any further assistance, we are happy to help and can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-17

Awesome

"Quick reliable service will always look here first. Was kept well informed until delivery and after. "

Rep reply posted Apr-18-2016

alpinehomeair, Alpine Home Air Products rep has responded

“Hello Terry,

Thank you for your review, it is great to hear the you appreciated our follow up throughout the order and shipment of your products. It is our goal to be the most loved and easy to use retailer of HVAC products, and we believe one key component of that is communication with our customers.

Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached at 1-800-865-5931.

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-17

Best experience yet

"Order arrived as expected, professionally packaged and in good order. "

Rep reply posted Apr-18-2016

alpinehomeair, Alpine Home Air Products rep has responded

“Hello Carrol,

Thank you for your review. It is great to hear that your Blueridge system arrived to you in good order. I cannot say enough positive things about the Blueridge line - it's Sleep function, Intelligent Defrost, and Gold Fin condenser help to ensure energy efficiency and extended operating life of the system.

Please let us know if you have any installation / maintenance questions, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-15

Just what i needed!

"5 stars.
They answered all the questions i had before the sale, it arrived promptly, and they had someone available if I would have had trouble with my install. Luckily I didnt, it was my first furnace installation ever and it went very smooth. Thank You Alpine
"

Rep reply posted Apr-18-2016

alpinehomeair, Alpine Home Air Products rep has responded

“Hello Nels,

Thank you for taking the time to review your order with Alpine Home Air Products, it is great to hear that you had a smooth end to end experience. It is our goal to be the most loved and easy to use retailer of HVAC products, so we love receiving reviews such as yours!

Please let us know if you have any questions regarding your Goodman furnace, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-15

Very well executed. Delivered in one day

"Great telephone advise, very professional and excellent delivery"

Rep reply posted Apr-18-2016

alpinehomeair, Alpine Home Air Products rep has responded

“Hi Ajay,

Thank you for your review, we appreciate it. I am glad to hear that you received your Goodman downflow gas furnace in a timely manner and good order. Be sure to register your unit online with Goodman in order to receive the full benefits of their warranty, lifetime on the heat exchanger and 10 years on parts/unit replacement. The website is below should you need it.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx

Please let us know if we can be of any further assistance, our customer solutions team is happy to help.

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-15

Very pleased

"Very happy with speedy delivery and performance of the unit. Looks and works exceptionally well"

Rep reply posted Apr-15-2016

alpinehomeair, Alpine Home Air Products rep has responded

“Hello Doug,

Thank you for your review. It is great to hear that you have had a positive end to end experience, I am glad that you are satisfied with your new Blueridge mini-split heat pump unit. The Blueridge line is an exceptional line for efficiency and power with quiet operation.

Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-15

"Value and speed - they delivered on both! Thank you Alpine Home Air Products!"

Rep reply posted Apr-15-2016

alpinehomeair, Alpine Home Air Products rep has responded

“Hi Kathryn,

Thank you for your review, I am glad that you received your GeneralAire filters in a timely manner and good order. It is our goal to be the most loved and easy to use retailer of HVAC products, so it is great to hear that you had a positive order experience!

Please let us know if we can be of further assistance, our customer solutions team is available M-W 8am - 6:30pm, Th-F 8am - 6pm, and Sat 9am - 2pm CST.

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


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