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Stores > Alpine Home Air Products

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  • Alpine Home Air Alpine Home Air Products Elite Status
    • Address: 1901 N. Clybourn Avenue Suite 200, Chicago, IL
    • Contact: cs@alpinehomeair.com
    • Phone: 800-865-5931
    • Customer Support: 800-865-5931
    • Business Hours: 8:00 a.m. to 7 p.m. Central
    • Fax: 425-928-2455

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.13/10 8.13/10
    Chance of future purchase: Rating 8.33/10 8.33/10
    Shipping & packaging: Rating 8.33/10 8.33/10
    Customer service: Rating 8.18/10 8.18/10
    Return/Replacement policy: Rating 8.00/10 8.00/10
No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-15

"Very good to deal with. Had a follow call the day after my order to check that I had everything to install my new unit and told me if I needed anything to just call. Called them with one question and got a quick answer. Great company"

This review was modified by garyn1948 on February 17 2017 12:00:08 PM

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Verified Customer
Rating 10/10
5/5
2017-02-14

"purchased online person my husband spoke to was very helpful "

This review was modified by rosebud44669 on February 16 2017 08:15:02 AM

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Verified Customer
Rating 10/10
5/5
2017-02-13

Second time customer!

"Service was just as great as first time. Bought a furnace to replace old one. Arrived quickly. Nice call from Pete offering help. Great company.
"

This review was modified by danabattison on February 15 2017 02:00:01 PM

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Verified Customer
Rating 10/10
5/5
2017-02-13

Satisfied installer

"This is my second time ordering from you and I'm truly satisfied with your overall service. bravo alpine bravo!!!!!!!!"

This review was modified by Howardgordon59 on February 15 2017 01:00:01 PM

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Verified Customer
Rating 10/10
5/5
2017-02-11

Great service and super fast deliveries

"Actually was best price on Internet with free delivery. Product was in and I had it installed in less than 10 days. Thanks Alpine"

This review was modified by frankmaiese on February 14 2017 12:30:09 AM

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Verified Customer
Rating 10/10
5/5
2017-02-11

Great unit for the price

"I was very satisfied. The order arrived promptly and in excellent condition. My son did the installation and it works great. Very quiet and appears to be working great. It was a replacement for a unit that only lasted nine years, hope this one does better!"

This review was modified by lyancy1933 on February 14 2017 12:30:07 AM

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Verified Customer
Rating 10/10
5/5
2017-02-10

Over the top customer service!

"As a home owner who likes to complete projects himself it's sometimes intimidating to order parts as the companies can be rude and impatient if I don't understand exactly what they are talking about. Not the car with these guys. They bent over backwards to make sure I had exactly what I needed and wanted. The items came crazy fast and I had everything I needed to complete the project. Amazing. "

This review was modified by Chefjonathon74 on February 14 2017 12:15:17 AM

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Verified Customer
Rating 10/10
5/5
2017-02-10

No longer HOT in Alabama

"The Quad Zone MiniSplit was an economic buy for our rental apartment. Ordering was easy, shipping was fast and to the door, and we have been pleased with its performance. We give Alpine Air 5 Stars!"

This review was modified by yelloqt on February 14 2017 12:15:09 AM

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Verified Customer
Rating 10/10
5/5
2017-02-09

Very satisfied

"Quick delivery & unit in good condition. Good price & overall good deal."

This review was modified by ohiotinyhomes on February 14 2017 12:00:27 AM

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Verified Customer
Rating 10/10
5/5
2017-02-08

Responsive.

"Delivered within 5 days of order. "

This review was modified by chrissheffler1950 on February 10 2017 02:30:01 PM

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Verified Customer
Rating 10/10
5/5
2017-02-06

Great Response

"The item was delivered as promised."

This review was modified by dacosta1 on February 08 2017 07:00:16 AM

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Verified Customer
Rating 8/10
4/5
2017-02-05

Overall, a good system

"Changing the direction of the drain tube was nearly impossible and the directions were not clear.. otherwise, the system was very good and fairly robust."

This review was modified by george_gianakas on February 09 2017 07:34:57 AM
Rep reply posted Feb-09-2017

A rep from Alpine Home Air Products, alpinehomeair, has responded

“Hello George,

Thank you for your review. I am glad to hear that your new Blueridge system is working well, despite having a difficult install due to changing the direction of the drain tube for your application. I have shared your comments with our product and technical teams so that they may review and address within the installation manual. It is our goal to be the most loved and easy to use retailer of HVAC products, from ordering to system start up. We value your feedback to help us reach that goal and the opportunity to improve our customer experience.

Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 5:30pm and Sat 9am - 2pm CST .

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-02-05

Quick and easy

"I opted for the express delivery option. Item shown up on time Un damaged and as promised. Alpine emailed me all of the cut sheets, warranty info, and owners manual before I even asked gor them. Great services I will definitely use again.

Ed Eckert
"

This review was modified by eeckert43 on February 07 2017 08:00:01 AM

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Verified Customer
Rating 10/10
5/5
2017-02-04

"The order arrived within a couple of days and was undages. The staff called and thanked me for the order."

This review was modified by senegal7263 on February 07 2017 12:30:05 AM

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Verified Customer
Rating 10/10
5/5
2017-02-01

QUICK AND AFFORDABLE

"I would love to recommend your company to anyone who needs
Great Service Good price, easy process,
I like to thank your company personnel at the customer services for their excellent support.
Thank you,
"

This review was modified by zhs43 on February 03 2017 05:15:01 AM

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