1/5

posted May-03-2009

"I first ordered a Raynox HD6600 Pro Wide Angle lens and a Matthews M25 Tripod from Alpha Electronics on 4/18/09. I received immediate confirmation and an email from Miguel on 4/20/09 answering some price questions for me. He also wrote that he would let me know if any items were on backorder.

I then did not hear anything until 4/26/09 when Miguel wrote me an email to state that my credit card had been declined. (I had been ordering a lot of equipment from different retailers and my card company was concerned that my card might have been compromised) I fixed the problem and wrote Miguel back within an hour to tell him to try to process my order again.

I didn't hear anything for a few days, and wrote back on 5/1/09 for an update. I wrote to three different email addresses and sent a PM on the forum HV20.com. I have yet to hear back and I'm about to cancel my order due to the complete lack of communication and very, very slow order processing.

I'm very dissatisfied. I would not recommend doing business with alphaelectronics.com."

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5/5

posted Aug-07-2007

"Instant ship, friendly customer service. Top-notch reseller. Would happily use this company again and again."

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5/5

posted Jul-04-2008

"absolutely awesome, i got great advice on what works with what and well priced, well packed and speedy shipping from the states to the uk.

id deal with again any day, he went out of his way to help me.

genuine nice guy and great store

thanks"

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5/5

posted Jun-19-2007

"I purchased a 19" Flat Screen and a 200G Hard Drive for a PC refurbishment from AlphaElectronics. I need these items in a hurry and got everything nextday! Great Customer Service."

This review was modified by dgann on June 19 2007 12:30:41 PM

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5/5

posted Oct-11-2007

"I ordered a canon HV20 as they were offering a hugely discounted price at the time (I paid about $830 shipped). It shipped quickly (2 day shipping, even though I only paid for standard!) and I'm now the proud owner of this great little camera. Alpha Electronics is wonderful to do business with, and I will definitely shop again."

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1/5

posted Jul-06-2009

"December 18th, 2009: While on vacation at my gf's place in the States (I live in Toronto, Canada), I place an order over the phone. Miguel is very nice. He tells me everything should arrive in time to have it shipped to my girlfriend by the end of December, but that he may need to ship it to Canada if it's delayed. No worries... I am willing to pay the shipping to Canada.

December -> January -> March 12th, 2009: Communication w/Miguel is excellent, despite the extreme delay. My package arrives in Toronto March 12th, missing 3 items: the boom pole, boom pole bag, and a Rode VC1 cable. I ask Miguel to ship the missing items to my girlfriend's since I am going back to the states for a week.

March 20th, 2009: Toward the end of my trip, I email Miguel to make sure the package is on its' way. He claims he left the package for UPS but that the guy never picked it up. I pretend to believe his story, to be polite. Miguel tries sending it again.

March 21st, 2009: Package shows up! Yay! Too bad it's missing two of the three items! I email Miguel asking for the missing boom pole bag and VC1 cable.

April 25, 2009: I email Miguel politely, saying my last email must have "slipped through the cracks". Any update on my stuff?

April 29, 2009: Another email to Miguel... I need an update!

May 16th, 2009: This email is pretty blunt for a Canadian. I tell him I'll take action if I don't hear from him by May 18th.

July 6, 2009: I'm submitting this report."

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5/5

posted Aug-03-2007

"Great service. Everything went as hoped and on time. I will be buying from them again.
"

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5/5

posted May-22-2008

"I orderd (2) Raynox HD 6600 Pro lenses w/adapters. they arrived to Canada within 2-3 days of being shipped. The seller was amazing to deal with and I will definitly buy from him again. The communication was Great. Highly recomended"

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5/5

posted May-12-2005

"Great customer service, very polite and informative, the whole transaction was very comfortable."

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5/5

posted Sep-03-2007

"Great transaction! Fast and quality service! Best LEGIT price anywhere on the net anywhere at the time of purchase (Canon HV20, new USA retail product). I was unsure before purchase, but can solidly recommend this company to anyone now. "

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