December 18th, 2009: While on vacation at my gf's place in the States (I live in Toronto, Canada), I place an order over the phone. Miguel is very nice. He tells me everything should arrive in time to have it shipped to my girlfriend by the end of December, but that he may need to ship it to Canada if it's delayed. No worries... I am willing to pay the shipping to Canada.  
 
December -> January -> March 12th, 2009: Communication w/Miguel is excellent, despite the extreme delay. My package arrives in Toronto March 12th, missing 3 items: the boom pole, boom pole bag, and a Rode VC1 cable. I ask Miguel to ship the missing items to my girlfriend's since I am going back to the states for a week.  
 
March 20th, 2009: Toward the end of my trip, I email Miguel to make sure the package is on its' way. He claims he left the package for UPS but that the guy never picked it up. I pretend to believe his story, to be polite. Miguel tries sending it again.  
 
March 21st, 2009: Package shows up! Yay! Too bad it's missing two of the three items! I email Miguel asking for the missing boom pole bag and VC1 cable.  
 
April 25, 2009: I email Miguel politely, saying my last email must have "slipped through the cracks". Any update on my stuff?  
 
April 29, 2009: Another email to Miguel... I need an update!  
 
May 16th, 2009: This email is pretty blunt for a Canadian. I tell him I'll take action if I don't hear from him by May 18th.  
 
July 6, 2009: I'm submitting this report.

Ridiculous on their communication and shipping process. I have e-mailed them at least 4-5 times and still have not gotten a simple answer back yet. I highly recommend buying from anywhere other then this place.  
Even places that are across the world like a company in China would have a way faster shipping process then this..

This review was modified by its author, noj, on 5/10/09 4:48 PM.

I first ordered a Raynox HD6600 Pro Wide Angle lens and a Matthews M25 Tripod from Alpha Electronics on 4/18/09. I received immediate confirmation and an email from Miguel on 4/20/09 answering some price questions for me. He also wrote that he would let me know if any items were on backorder.  
 
I then did not hear anything until 4/26/09 when Miguel wrote me an email to state that my credit card had been declined. (I had been ordering a lot of equipment from different retailers and my card company was concerned that my card might have been compromised) I fixed the problem and wrote Miguel back within an hour to tell him to try to process my order again.  
 
I didn't hear anything for a few days, and wrote back on 5/1/09 for an update. I wrote to three different email addresses and sent a PM on the forum HV20.com. I have yet to hear back and I'm about to cancel my order due to the complete lack of communication and very, very slow order processing.  
 
I'm very dissatisfied. I would not recommend doing business with alphaelectronics.com.

Good communication and service, quick shipping, good follow up.  
 
Ordered a RODE VideoMic and Raynox HD6600 WA adapter for my Canon HV30. Package came quickly but was missing the Lens! ONE email about it and they had it overnighted to me.  
 
I would shop with this smaller company again.  
 
Thank You!

I have purchased twice from alphaelectronics in the past year. Both times the experience was great. Great pricing, product and service. Communication with the seller was also excellent. This is a great seller.

Just ordered and received a Raynox wide angle adapter and step up ring for my Canon HV20. They shipped the item in one day and had it in two days. They provide great customer service, great communication and are very professional. Highly recommended.

Ordered a Raynox 6600 wide angle adapter for my HV20 through the store specials given to members of the HV20 forum. Everything went swiftly, from shipping discussions (I live in Canada) to payment method (paying by PayPal is one of the easiest ways to do business) to delivery, which was fast and top quality (product was very well packaged).  
Overall a very good experience, I intend to buy more stuff for my camcorder to Miguel.

absolutely awesome, i got great advice on what works with what and well priced, well packed and speedy shipping from the states to the uk.  
 
id deal with again any day, he went out of his way to help me.  
 
genuine nice guy and great store  
 
thanks

Dealt with Miguel. Fast replies when a company  
failed to include a small item in initial  
shipping. He overnight expressed the item  
at his company's expense. Mistakes will be made  
in the internet world, but how people with  
integrity remedy these mistakes speaks  
volumes. I'll recommend this company to anyone.

I orderd (2) Raynox HD 6600 Pro lenses w/adapters. they arrived to Canada within 2-3 days of being shipped. The seller was amazing to deal with and I will definitly buy from him again. The communication was Great. Highly recomended

Communications were fast. Shipping was fast. Price was very good. I would highly recomment this seller to others and would gladly use them again.

Two thumbs up, very accommodating seller! I ordered a low-value item, to be shipped to an uncommon location outside the US, but got very good treatment just the same. Would not hesitate to deal with again.

Excellent service; fast processing, good price. The owner is available online via AIM and is very patient with my many questions. A pleasure to do business with!

Transaction was terrific. Seller called me upon receipt of e-mail and completed deal then and there. Shipped with special instructions, no problem. received in Canada one day after shipping from US - unbelievable. Everything in the shipment was original and packed really well. Price was exceptional and service was incomparable. The best!

Alpha Electronics had a package deal going on for a HV20 HD camcorder with a RodeVidmic plus four media tapes, I'm not sure if I can list the price here but let me say Alpha Electronics completely beat ALL the major retailers and for me that was a big savings. After I received the HV20 I charged up the battery and everything works. Everything from Canon and Rode was OEM brand new and never been used or open. Lets talk about customer service, Alpha Electronics treated me like I was their only customer helping me with my purchase, selection and shipping details. I would not hesitate to order from them again.  
Jake Ironshirt  
Fort Mohave, AZ.