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Full Rating Profile
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.67/10 6.67/10
    Chance of future purchase: Rating 6.67/10 6.67/10
    Shipping & packaging: Rating 5.83/10 5.83/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: 0.00/10

38 Customer Reviews

Rating 10/10
5/5
modified review posted

"I have placed about 8 orders this year. They all have the same things in common.
1. Accurate.
2. Excellent/Cheaper pricing then others.
3. Shipping times have been reasonable. 2-3 days.
"

modified review This review was modified by A-profile on July 14 2014 05:55:51 AM


Rating 10/10
5/5
modified review posted

"I've been purchasing vitamins from All Star Health for a few years. For AST DHEA 100, they have the lowest prices online. My order always arrives within two to three days. A really good online seller. "


Rating 2/10
1/5
modified review posted

"Unfortunately I have a very negative experience to share on here as well... I will save the minor details but bottom line here is there are countless health & wellness sites on the internet, why would I buy from AllStarHealth? Hopefully this will remind me "not to" next time.
Did they try to help me once I had a problem?---NO
Did they act professionally?---NO
Were there a number of negative reviews that I should've trusted and listened to?---YES
Was there a fair and agreeable resolution to the problem as outlined in their terms and conditions?---Yes
Was there a fair and agreeable resolution to the problem by the customer service department?---NO
Was the customer service department knowledgeable, engaging, accomodating, and showing of compassion?---Absolutely Not
At the end of the day, a good business shines when things don't go perfectly and bad businesses flop. AllStarHealth needs to reinvest in it's employees educational background. Everyone I talked to in the customer service department should've been working in shipping and receiving because they didn't have a clue... Save yourself a migrain and spend the extra $5 on a proven business model instead of supporting this unorganized bunch.
"

modified review This review was modified by TLanza on May 05 2014 08:02:37 PM

Rating 10/10
5/5
modified review posted

"I have never ordered from this company before but the prices were sooo good that I had to take my chances even though I read the bad reviews on this site. I gave them a chance and I placed an order yesterday. To my amazement, it was just delivered this morning! In less than 24 hours. I must say though that it is possible that I live close to the warehouse and that may be the reason why it was so fast. I was also worried that the product I ordered would not be the original because the price was so low BUT after checking packaging I can confirm that is is the original German product that I have bought for about $45.00 at the store and I only paid $20.19. It is the best price out there. The exact company I am referring to is: AllStarHelath.com based in Huntington Beach, California"


Rating 2/10
1/5
modified review posted

"This company is a scam. Seriously, DO NOT order from this company!!!!!!!!!!!! UNLESS, all you're looking for is aggravation, frustration, and annoyance. I called their 800 number 3x in a day re: an order, and each time, an automated greeting answered my call and had me wait for over 15 minutes each and every time. Then, I was routed to the same person, "John" in Customer Service, who is "in training" according to him. He sounded like a 10 year old answering the phone, and was clueless about any of the products and the only thing he said he could do was transfer me to a voice mail. And, of course, he transferred me to the wrong or Vacant voice mail that no one ever checks!! After leaving 3 voice messages and no returned call, I gave up. This is a scam of a company."


Rating 10/10
5/5
modified review posted

"This website is fantastic. I am sorry for those who had bad experience but i recently bought StarChem Labs Series 7 (3.8 Lbs.)and the price was much cheaper than any other sites. the shipping was free and I ordered it on a Sunday, than received it on the following Wednesday. I am very satisfied with the over all service :D "

modified review This review was modified by Rogeliog1993 on September 18 2013 01:04:48 PM

Rating 2/10
1/5
modified review posted

"Horrible!!! Buyer Beware

I placed order 1567986058 on August 20. Ten days later I call and you tell me that my order has been voided. No email no phone call. nothing.
My 86 year old grandma needed the items in Peru and the person who was taking it leaves tomorrow. Now She will not get the things she needs because some incompetent company.

I called them and instead of offering to fix their mistake and overnight my items they told me my only options was cancelling or reinstating the order.

That company messed up my order and left me on hold on the phone.

On top of that they have not refunded my money yet.

Very unprofessional.
"

modified review This review was modified by crpe22 on August 22 2013 03:41:31 PM

Rating 2/10
1/5
modified review posted

"I ordered a ten 12 oz conditioners, but was sent 10 8oz conditioners. No apologies, still with the 12 oz product up on the website. When I called, AllStarHealth said they would give me a $10 credit, although the price per ounce was $0.75 - $1.12, so I should have been credited at least $22.48. Or I could return the product for a refund. The work on me for their mistake. I won't buy there again."

modified review This review was modified by js678 on July 26 2013 11:22:14 AM

Rating 2/10
1/5
modified review posted

"The tracking said my package was delivered but it was not at my door or in my mailbox. I called them up and told them what was going on and they told me they have to open an investigation up. They said it would take 7 to 10 business days. What a joke basically instead of just sending it again, they accuse me of stealing. I asked to speak to a supervisor and they told me there wasn't one available until the next day. It's been an extra week and still don't have package I pay for.
Please do not do business with this company!
"


Rating 10/10
5/5
modified review posted

"This place is severely underrated. I don't know why the score is so low. I've had nothing but good experiences from them. For instance, I've looked for Jay Robb protein, and asked if they carry it, but they didn't. They immediately looked into acquiring some and not too long after it was available on their site.

For my current order, I accidentally shipped to a previous address and UPS returned it to shipper. I had to place a new order. Without even telling me, they upgraded to overnight shipping for me. They really keep track of what's going on. Their customer service is beyond exceptional
"


Rating 4/10
2/5
modified review posted

"Have ordered from them several times. With payment by credit card turn around time acceptable. Payment with money order turn around time is atrocious. Money order turn around time was poor before but this order is the straw that breaks the camels back. Per email correspondence they claim it took 9 days to receive 1st class postage letter from WA to CA. I am currently waiting for my order at 2 weeks tomorrow from them. I am also waiting for a copy of the cashed money order from MoneyGram which will show the clearing house details of who cashed it when and where.
I understand that mail can get sidetracked once in a while, but not every time to this address. I order from another company just 25 minutes up the 405 road and they will get the same 1st class postage letter by the second day every single time.
Doesn't make since to me either?
I really hope that AllStar didn't actually receive my letter until the 23rd vs what should have been the 17th or 18th at the absolute latest.
Because they do offer a good selection at very competitive pricing.
Maybe it got lost in the mail or in-house but this happens with every non-credit card purchase with them. If it walks like a duck and a talks like a duck and emails like a duck and ships like a duck, well you know.
"

modified review This review was modified by shishio13 on April 28 2013 11:53:46 AM

Rating 2/10
1/5
modified review posted

"Very slow shipping with this company. Definitely not the cheapest either. I've ordered from them twice. The first time, I ordered from them was because they had what I was looking for in stock. My items were stopped at the border both times and I was charged extra each time which oddly has only happened with this company. The first time it took 3 weeks to receive my package and UPS was used and very difficult to work with. The second time they did not ship my item at all for 2 weeks as I was expecting it in 1, and had paid extra for the faster time. When I emailed them they apologized with no explanation whatsoever then finally shipped it. All in all I ordered it for 3-6 business days and it came in 12 with paying extra for the fastest shipping rate. I'm forgiving if it happens once but it is a trend of poor service with this company. I am not taking another chance with them. They have lost my business. Be warned."


Rating 2/10
1/5
modified review posted

"If you are ever planning to make an international order with AllStarHealth.com, then think again.

If your order is not allowed through the customs in the country where you live, you will only receive a refund if the shipping costs are lower than your order. In other words, all such refunds are minus the return shipping fees. And this company reserves to right to reject any request for a refund if customs does not allow your order to be imported.

And if you request a response from their management concerning any trouble, all you will hear from is a customer representative. Every time you email this company about your same order, you will always get a different customer representative and have to explain you situation again from the beginning.
"


Rating 2/10
1/5
modified review posted

" poor experience held my money for 2 weeks and sent me nothing!!! they did not even bother to let me know that my order had been cancled. NEVER AGAIN. save your time buy with someone else!!!"


Rating 2/10
1/5
modified review posted

"What a waste of time. Spent ages searching through products and when I placed my order / paid at the checkout I was told the goods would be here in 3-6 business days (international shipping). It has now been over a week and my order is still "processing" because my delivery address is different to the address of my credit card. I then had to call my bank (at the request of allstarhealth) and update to reflect the delivery address - which i did. I then wrote back and send to proceed and they asked me for a PASSPORT, DRIVERS LICENCE, SCANNED and SIGNED receipts and send this all back to them. I thought this was VERY weird and VERY one sided (um... SCAM!) but I still sent them this information and still nothing has happened. They then came back and said that the bank information hadn't been changed (which it had) and so I'm cancelling the order as it's far too much hassle dealing with these idiots. My bank thought it was very strange that ANYONE would ask for so much personal information and the whole process made me feel very uneasy. Here's hoping they give me a refund. Back to http://Bodybuilders.com - so much less stress!"


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