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Store Rating and Reviews Alienware

Homepage: http://www.alienware.com
Overall Customer Satisfaction Rating  
Six-Month Rating: 9.49 / 10
Six-Month Reviews: 192
Lifetime Reviews: 1861

   


Lifetime Rating: 7.86 / 10
All Stores Avg.: 8.07
3.84 Pricing of Products and Services
8.69 Likelihood of Future Purchases
8.73 Shipping and Packaging
8.40 Customer Service
7.08 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 1,861 reviews below.
  

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mailing address:
Alienware
customer support email:
support@alienware.com
phone:
800-494-3382
customer support:
866-287-6727
business hours (est):
Mon-Fri 9:00AM-9:00PM

FAX: 305-259-9874



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 Alienware Customer Reviews
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Reviews 1 - 15 of 1847
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Very Satisfied
Reviewer: CHIM
Click Here to See the Profile for CHIM

6/23/09 4:38 PM
Very happy!, i have quit a few jelous frinds rite now, the look on there faces when a laptop out performed there desktops was priceless.  
 
Very solid machine!

Very Satisfied
Reviewer: grysn
Click Here to See the Profile for grysn

6/17/09 11:05 PM
I have been using my M17 for half a year now and I can say I have never used a better laptop. I am the envey of all my geek buddies. This laptop will run graphics heavy games a lot better than a lot of desktops will

Very Satisfied
Reviewer: manhalflife2
Click Here to See the Profile for manhalflife2

6/14/09 10:09 PM
I purchased an Alienware Area-51 x58, and am very satisfied at the performance that it has. All of my games that demand a lot from a computer, such as Unreal Tournament 3, Bioshock, and Fallout 3 play superbly!  
 
My only complaint is that window's vista is not completely backwards compatible! As far as incorporating all of my older games,(I have a lot of mods and addons), I have integrated my wife's old window's xp computer into my configuration (sharing the same lcd monitor, keyboard, game pad, and optical mouse), so that I can still play all of my old window's 98 and XP games with just the flip of a switch.  
 
I would recommend an Alienware to anyone who claims to be a serious gamer as a necessity in order to stay ahead of the competition.  
 
Also, when you have it equipped with all the most high tech equipment, multi-tasking and having the ability to play future games is so easy!  
 
Did I mention the best graphics, high frame rates, quietness, and expandability??  

Very Satisfied
Reviewer: disturbedftw1
Click Here to See the Profile for disturbedftw1

6/13/09 9:40 PM
I purchased an Area 51 750i and it is the best computer I have ever seen. On my old computer all of my games were so slow and the computer just wasn't that great. On this one everything runs so smooth. The computer is just amazing.

Very Satisfied
Reviewer: jjjackies
Click Here to See the Profile for jjjackies

6/13/09 3:03 AM
this is my second alienware system my first was a alienware aurora bought 6 years ago just needed to be updated still works fine received my Area-51® X58 system kicks ass communication and support are excellent and would not hesitate to recomend them to friends and family i am very happy with both systems they exceeded far and beyond my expectations

Very Satisfied
Reviewer: bryathome
Click Here to See the Profile for bryathome

6/12/09 8:28 PM
M17 laptop. Dual 3870 with Crossfire.  
4GB ram, Single 256GB Solid State Drive.  
Internal Intel N5300 wireless mini-card.  
 
1) the system rocks. I play World of Warcraft mainly, and it just does everything perfectly. Yes, Warcraft doesn't require much to play, but I have no issues at all to report. Even the built in Bluetooth works great with my bluetooth headset. Doing dailies, 25 man ulduar raids, or even in Dalaran, all over 60FPS, usually over 100FPS.  
 
I've played Fallout 3, all max settings, perfect.  
 
Also played Rainbow 6, Vegas 2, all max settings, perfect.  
 
Now for the things most people don;t think about. I game at home, but travel thru the week. Hotels typically have thick walls which is hard to get wireless signals through. The intel WiFi works much better than my old laptop. I do use an external USB wifi adapter at times so I can string it under the room door to the hallway, but rarely need to anymore.  
 
I also use an external gaming mouse and keyboard at home. When I plug them in, the laptop automatically senses them and seamlessly turns off the touchpad. No annoying software glitches.  
 
I use an external monitor at home, once set up, i just plug it in and it puts the settings the way I want them every time. no farting and frigging around.  
 
I paid a LOT for this laptop, but I'd do it again. So far it's worth every penny. I opened the box, and it just works hassle free.  
 
also, the solid state drive is great! if you have the cash, go for it!  
 
my only negative is the hard carry case I bought. There is no protection for the laptop, and is made from cheap painted Tin. Very prone to scratches. Imagine packing your laptop in a standard suitcase. it just rattles around with no padding. no thanks, i use my backpack case from my old computer.  
 
as far as customer service goes, I enjoyed the purchase website. Simple to navigate. the purchase was quick, and was delivered in record time. I haven't had to call them with any issues so far, so I can't tell you much about that. Maybe the product quality is such that I don;t HAVE to call them :)  
 
any questions? just holler! Wipeswithivy on Garona server :)

This review was modified by its author, bryathome, on 6/12/09 8:32 PM.

Very Satisfied
Reviewer: Crisf1231
Click Here to See the Profile for Crisf1231

6/2/09 4:17 PM
I ordered an Area-51 750i and it actually exceeded my expectations, it is so far the best computer I or my family has owned. Their service was really good, I got it right on time. I would definitely recommend Alienware for your gaming computer needs.

Very Satisfied
Reviewer: miketess77
Click Here to See the Profile for miketess77

5/31/09 5:42 PM
This was our first Alienware product and it won't be the last! We ordered the M17 and it has met or exceeded our expectations. We look forward to our next purchase (which will most likely be in the next year). Great product, so far!

Very Satisfied
Reviewer: willnoles2000
Click Here to See the Profile for willnoles2000

5/31/09 8:43 AM
Best computer I have ever purchased, the customer support was great they kept me updated at all times. I would gladly buy from them again.

Very Satisfied
Reviewer: pamshub
Click Here to See the Profile for pamshub

5/29/09 11:41 PM
JUST RECEIVED MY THIRD ALIENWARE COMPUTER, AN AREA 51 X58. THE OLDEST IS 12 YEARS OLD AND STILL GOING STRONG AS IS THE SECOND ONE NOW 8 YEARS OLD. THE LATEST IS USED 100% FOR CAD WORK. IT HANDLES EVEN THE MOST HIGHLY DETAILED COMPLEX ELEVATION ELEVATION DRAWINGS QUICKLY AND PRECISELY. GRAPHICS ARE SUPER SHARP FOR VERY FINE DETAIL WORK. THE LIQUID COOLED FEATURE IS VERY QUIET. MY CLIENTS ARE ALWAYS AWESTRUCK BY THE IMPRESSIVE APPEARANCE OF THE X58. IF MY DESIGN PROGRAM EVER OUTGROWS THE X58 (WHICH I DOUBT) IT WILL BE REPLACED BY ANOTHER ALIENWARE PRODUCT. THANKS FOR A FANTASTIC COMPUTER.  
 
J. M.POWELL  
COL USAF DC (RET)

Very Satisfied
Reviewer: 653653
Click Here to See the Profile for 653653

5/29/09 12:28 PM
I found my alien ware area 51 x58 to be above and beound all expectations even though window vista is highly annoying.

Very Satisfied
Reviewer: Colma
Click Here to See the Profile for Colma

5/26/09 11:21 PM
This is my 4th Alienware computer (2 desktops & 2 laptops). I've never had the first problem with any of the computers. Superb hardware. Superb company to deal with.

Very Satisfied
Reviewer: elorenzen
Click Here to See the Profile for elorenzen

5/26/09 10:26 AM
This is the second purchase from Alienware I have made in the past month. Both a new computer and a Laptop bag. Both items have exceeded expectations and I look forward to my next purchase! Delivery has been quick and without hassle. Alienware FTW

Very Satisfied
Reviewer: carlamutekmutek
Click Here to See the Profile for carlamutekmutek

5/25/09 3:32 PM
I got a area 51 and i love it .i look aorund at other note books online this is far best price for what it offer's compared to the other i saw on line. the shipping was fast i could ask for a better notebook thank you

Very Satisfied
Reviewer: TitaniumBlade7
Click Here to See the Profile for TitaniumBlade7

5/25/09 3:15 PM
Alienware has been great. Their support and service is outstanding. My new M17 laptop works great. Fast and powerful and I can play the games I want now. I haven't experienced and problems with that laptop and it has a great cooling system to keep from overheating. I am very pleased with the M17 laptop and will purchase from them again in the future.

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