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  • AliExpress
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.40/10 5.40/10
    Chance of future purchase: Rating 2.28/10 2.28/10
    Shipping & packaging: Rating 2.45/10 2.45/10
    Customer service: Rating 1.92/10 1.92/10
    Return/Replacement policy: Rating 1.35/10 1.35/10

411 Customer Reviews

Rating 2/10
1/5

"I ordered a $700 lab pump from AliExpress and it caught on fire upon plugging it in. No one has returned my email request for returning the product. I have filed a fraud worming against your company and Aliexpress. STAY AWAY OF ALIEXPRESS AND CHINNES PRODUCTS. In addition they give you a very short time to dispute a product, in term the seller knows this and delays response time. Once the time runs out you may never access the product, seller, or your purchase history to dispute. There is no way to contact Aliexpress for any kind of issue."

This review was modified by Edic on July 02 2015 12:37:20 PM


Rating 8/10
4/5

"Aliexpress is a good page. It is like the chinese Ebay, so you can find excellent and bad sellers. All those've had problems with them is because they only look at the prices but don't look at the seller's ratings and transactions. There ARE scammers, but not everyone.

Customer service has improved A LOT, now you can chat 24/7 with an english speaker executive and they really take actions with your problems, a couple years ago it was terrible, but not now. You can also chat with sellers and ask them all the questions you have before ordering - highly recommended to know what you're going to buy.

Shipping depends on each seller, some use China post, Singapore post, Hong Kong post, Malaysia post (not recommended), Swiss Post (not recommended unless you live in Europe) or private services like Yanwen (NEVER EVER ACCEPT THIS SHIPPING METHOD, IS TOO SLOW!), but if the seller did send your order correctly, the delivery time depends on the postal service, NOT the seller!

So, I encourage everyone to give Aliexpress a try, because altough I've had problems and there are very bad reviews here, it is a good page and you only have to have watch well before you order.
"


Rating 2/10
1/5

"Aliexpress sellers are allowed to make up excuses and sell unstable and extremely dangerous products to the end user's and consumers without any safety requirements or UL standards. Purchased Lithium batteries from LFP Power System and the burnt up and failed from the wiring being incorrect and never shipped replacements. After numerous correspondence with the supplier and Aliexpress they are expecting me to pay for and ship the faulty and dangerous batteries back. No shipper will handle the batteries and Aliexpress is not connected to how returns or dangerous goods should be handled. Beware of Aliexpress return staff as they are completely unqualified and clueless. Aliexpress buyer protection is terrible. Aliexpress customer protection is terrible. Aliexpress does not protect the buyer or end user."


No Avatar

Poland
Rating 10/10
5/5

""Jestem bardzo zadowolony z zakupow na AliExpress. Towar zazwyczaj zgodny z opisem, dostawa w rozsadnym terminie. Nie mam zadnych zastrzezen co do obslugi. Za uszkodzony towar (jednorazowa sytuacja) prawdopodobnie w transporcie dosta?em bez problemu zwrot pieni?dzy. Zrobilem juz kilkanascie zakupow i na pewno beda nastepne. Polecam...

I'm very pleased with the service and goods which I bought on AliExpress website. I did shopping there several times. I recommend this store..."
"


Rating 2/10
1/5

"WOW! Am I glad I came here. I was going to place several thousand dollar order but not now! After reading reviews, it is clear the chicoms have no interest in the customer."

This review was modified by FrankW0001 on June 24 2015 09:58:41 AM

Rating 2/10
1/5

"The first thing I ordered through them was fine: a small microwave part, which was as described. But then I ordered several more things and all were a disappointment: headbands too small for adult heads, pants labeled XL and 2XL that were actually more like M and L, and pants advertised as "100% cotton" that are clearly synthetic. The seller (who lied about the fabric content) said they would refund my money if I returned the pants, but the shipping back would be nearly the price of the pants. When I filed a complaint with the "shop with confidence" guarantee thru aliexpress, they offered me a whopping $4.32 refund on $14 pants that are garbage to me. So some sellers are legit but some are liars and aliexpress doesn't care or stand behind their "shop with confidence" guarantee. I spent hours on disputes and got back a fraction of my money. DON"T TRUST THEM!!!"

This review was modified by brownsock on June 20 2015 08:35:56 PM

Rating 10/10
5/5

"Aliexpress it self is great. great prices. Aliexpress it's the middle man for stores to sell their product. me and my buddys ordered 21 items and all arrived in 2 weeks.

My only problem is with 1 store in particular: Judy Jersey store: ordered a medium jersey, got here with tag medium on it but when i tried it on it's huge... a friend of mine uses a size 48 = XL and they are the exact same size. when i tried contacting the seller and send pics of the jerseys side to side and on top of the other proving they screwed up she called me a liar and has ignored me since then. i send over 20 messages and not once replied.... Ali express support is great they contacted seller right away and said if she does not contact me back they will cancel their contract with that store for breaking they're code

overhaul Ali is great any issues is due to the store you got it from not Ali express
"


Rating 2/10
1/5

"BE very aware of Aliexpress
1. it's not the quality that they say on the website I place an order and did not get what I thought I was going to get the specifications of the tablet is not truth full described 2) I then latter on return the item back at my own expenses grrrrr!!! and to make matter worse the seller REFUSE the package
3)the customer service wont to a damn thing with you they say they are going to work with you when all in reality they wont they just jerk you a round for weeks on end for then to say you lost the dispute and issue number 4) you get no refund back or any kind of service from them there is absolutely no purchase protection.and if there is a buyer protection they not honor it in fact the Aliexpress dispute resolution team vey quickly sided with the seller even if he is in the wrong and is selling you knock off faked PRODUCT
THEY DO NOT CARE TO THEM IT IS ALL ABOUT MAKING MONEY THEY HAVE NO integrity!!!!!!
"

This review was modified by egyptianmc18 on June 09 2015 03:58:06 PM
+ Read user comments

Rating 2/10
1/5

"I ordered a product from them and the product was horrible, poor quality, and totally unlike the pictures. I opened up a dispute, and provided information that I mailed the product back, but they still did not refund my money. I believe the claim process is bias, and I will never order from them again."


Rating 10/10
5/5

"Now I ordered 85 items at AlieEpress, and overall I'm pleased with the things I bought there.
But,...you must be careful. Some sellers are bogus. 5 orders of the 85 things I ordered didn't arrive or where faulty. So 5 times it went wrong, but I get my money back. I bought there a lot of different things, led-lamps, clothing, hearing aid, aces/point-repeater, usb flash drives, batteries, underwear, shoes, sd-card, led-neon, led-dimmers, professional thermocouple, silicon baking mat, pool floating thermometer, hair clipper, leakage circuit breaker switch, sandals, 10.1" Octa Core tablet, passive POE injector, IR security cctv Dome Camera, ....and much more. If you buy something there, you must communicate with the seller, otherwise it could go wrong.
"

This review was modified by JanV13 on June 02 2015 09:59:40 AM
+ Read user comments

Rating 2/10
1/5

"Received defective counterfeit goods and seller refused to make good (just a download link for the one defective CD would have been adequate) so I disputed the transaction thru AliExpress, providing proof of both defect and counterfeit but AliExpress denied my claim despite. What a complete sham of a dispute system. The amount was not worth the effort disputing with my credit card company."

This review was modified by Member45398 on June 02 2015 06:12:34 AM

Rating 10/10
5/5

"I would like to share you my review related to the seller of the shop "freezone8"

I have chosen a makeup set there and decided to order it for my friend as a birthday gift:

http://www.aliexpress.com/item/New-Arrival-21-Color-Make-Up-Combo-Set-Powder-Cake-Eyebrow-Cream-Lip-Gloss-Cheek-Blusher/32288473623.html

On the product page I found seller states about delivery within 39 days (see "On-time delivery").

As my friend's birthday was on Apr-21 I found this was a good idea to place an order on Mar-08 as this gave the seller about 2 extra weeks.

As with this item I have also ordered underwear I was really happy to get notification from the post office. But no makeup set came. I was a bit upset and worried, so when I came home, I wrote the seller (tracking ID was only 1 and I supposed all items should be included in one parsel)

Seller ignored me and I requested to extend buyer protection using button on site.

Then there were 2 disputes and their operator s v tried to prove me I am wrong, the item is cheap and it will be delivered.

Why am I writing here... May-27. No parsel received. Second dispute will not be closed. Also due to exchange rates changed (decreased) in Ukraine I have lost about 2 dollars (when the item costs 3.5 dollars)

And now seller cries "I am sorry, leave us a good feedback". People, do not believe sellers and do never try to be kind to them if they do not do anything for you.

And recommend you to blacklist this shop:

http://www.aliexpress.com/store/1344132

which is definitely the worst liars ever
"

This review was modified by AnneSteyia on May 27 2015 08:54:09 AM

Rating 2/10
1/5

"I ordered on line a dog tracking collar from AC Huang for around $75 USD. When the collar arrived it wasn't exactly as advertised and required an obsolete (in Canada) micro SD card and the purchase of a monthly service plan with a phone carrier. After buying SD cards and signing up with Bell I found that I could not make this work in Canada I returned the unit prepaid. Endless rounds of dispute emails via Aliexpess's so called claim settlement guaranty produced nothing. In the end I am out at least $85 USD not counting what I spent on SD cards and the phone plan and I have nothing to show for it. The manufacture finally admitted they received the unit and they might have offered me a credit but that was unclear and I only wanted my money back. I doubt that I would use Aliexpress again. Mike Smith - Sudbury, On Canada."


Rating 2/10
1/5

"Be very careful with Aliexpress! I have had a couple of random good experiences, but generally all bad since then.

Sellers can advertise whatever they want as far as product description, shipping times etc. but are never held accountable to those advertisements if a dispute arises. Aliexpress always take the side of the Seller, even if you have evidence to prove and item didn't ship within the specified time and even if you Cancel the order prior to shipping. The seller can ignore your cancel request and ship anyway, then you will have to pay if you raise a dispute.

The company Aliexpress has no regard for buyer satisfaction, buyer protection, false advertising standards or their own published Policies which supposedly describe how disputes are handled impartially. And quality or warranty - forget it.

The low cost items they advertise are not worth the risk and cost over the long term. Buy from them as a last resort if you can't find what you need anywhere else.
"


Rating 2/10
1/5

"Buing in asia i am skill as i closed many deals. That is allowe me make that recenzion and raise strong warning before you will lose your money.

I got strange experience which is introduce ali as BIG MOUTH company.
Promissing protection, money safety ... and much more, but reality is different.
It working until seller is not smart enough.

I lost 315USD and got back 50USD.


I ordered toy, led bulbs, SSD drive 256GB, two mobil pohones (sum 418USD)
In package i received toy, led bulgs, SSD drive 128GB (sum 100USD)
Do you think Ali is interested what was inside?

- opened dispute: without logical reason closed = close explanation - i did not provide suficient evidence :D
- opened dispute resolution escalation : resolution same
- 10 x complaint on online support (they are good to promiss - but service is zero)
- negative ratio of seller - seller know how to remove - i seen more buyers complaint about cheeting - 100 percent positive - so what is wrong


now some details of progress:
1 opened dispute
after extremly long time (5 - 6 months) closed as i did not provided suficient evidence :D - what to provide if i have nothing
I provided evidence for all possible things
In my oppinion is seller obligate provide evidence. The did not provided anything else than one valid tracking number.
So, if package will be send even empty - seler win

2. i open complaint
resolution was same as 1 dispute
again i did not provided suficient evidence
And more - they told me i did not replied to mail. That is some trick because i am very sure i did not received anything.
That was repeated many thing - promissing mails and nothing happened.
In my oppinion is online support only psychological game. They ensuring about progress, but in background they doing nothing.


3. complaint to online support
they promissing, promissing and promissing
Psychological solution to keep problems under control and delay till is reclamant tired and leave complaining.
They speaking with general trainin: what is your name (personalize to you), i understand you problem (ensurance they got your feeling), i will help you (you will get false feeling they going to help you), we will resolve issue soon (again false feeling they going to resolve)
Again promiss mail - but nothing will be send.
After tenth complaing, everyone will leave complaint.
And that is fundametal of online support.


logic of ali in my case:
- seller said - they send all
togehter with this they agreed refund 50USD - if that is even not suspicious
- send package had officially by documents 0.3KG
not need to be specialist to know that two pones are more heavy - ali is not respecting that fact
- seller affirmed about next package with phones (in personal chat)
again, ali not respecting that fact

about seller:
I got seller fully negative rating.
Than after some time i checked they ratio - 100% positive.
Though they had many complaints on their company wisible with negative ratings.
Fucking rating on aliexpress not working or?


On the end it looks, i am not cheated by seller but by ali.
When seller know how, they can cheat you - or maybe sellers cheating are part of ali and are covered by them.

Ali verification looks from my point of view like this - if seller send you something = you received ordered things.
Doesnt matter what you really received. Valid tracking number which came to your home mean, you got your order.

conclusion:
if seller cheat you with suficient trick, which is not difficult, ali will not help you.
In my oppinion is ali best way how to lost money.
ONline support is gag full of promisses.
Sellers ratio is for fun.
Fundametaly you have not chance make complaint.
for example eBay is fully different service quality.
Ali is only web portal providing deals with very basic and even poor dispute.

I lost directly 318USD, refund 50USD
If i will count time spend with dispute and all complaints - i lost more than 1000 USD on the end
Fully i lost more than 1300 USD on ali and resolution is not more than bad feeling.
By ali proceeding i was sure i lost them in dipute without chance got them back.


Together with this i discovered that cheating sellers are growing, which is signing that ali is really very weak safety.
If seller do trick - will not lose anything. If you are cheated - you risk your money.


I not recommend that provider with strong warning.

"


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