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"I wish I would have read the bad reviews here about AliExpress being a haven for scammers before I did business with them. Actually, the first time I ordered from a seller there, I received what was promised. However, the second time was a nightmare. I still haven't received the "refund" that AliExpress promises, on several pages of their website, if the merchandise doesn't arrive. So, I'm out of the money I paid and "the seller" has disappeared. AliExpress doesn't back their "guarantee". If you're thinking about doing business with them, beware. As one reviewer stated, "They're criminals.""
"This Web site is full of scammers and Ali Express / Alibaba does little to nothing in terms of prevention and resolution. Here is a scam that was attempted to perpetrated on me: The seller sends anything/nothing to the wrong address in the U.S., the buyer opens a dispute, seller attempts to settle outside of the Ali Express payment platform using Pay Pal as the payment method, but does so by claiming to pay for goods (seller actually refunds extra money to cover seller fees). Once buyer closes dispute on Ali Express, seller disputes refund payment through Pay Pal and gets to keep sellers money. I opened a dispute about this and Ali Express did nothing because the seller refunded my money once they knew I was on to their scam. Ali Express also has no means to report a seller and so this company can continue to perpetuate their fraud on others. I'll be going back to ebay from now on for these types of purchases. "
"Hi, it is my first time posting complaints on a forum but I have to admit I am having a really bad experience with AliExpress and the seller Annie wei. I ordered a 50$ camera LCD screen which I never received.It firts started with no tracking information. I opened a dispute after the 60 day period and which response I received a bad shipping tracking number. I received an email saying an agreement has been reach and that I would be refunded. The only thing I received is a bad tracking number that indicates the items were delivered somewhere in Europe and I live in Canada !Could not get answers from either the seller Annie wei nor AliExpress. I am really disapointed with my first experience witw AliExpress.Now I am not even able to left feedback on the seller page because of some weird feedback policy. It seems that AliExpress controls everything so we can make as little noise as possible. I could not find a way to contact AliExpress directly."
"I have had a number of transactions that went smoothly with this site. However, just like any sales platform, there are a number of sellers who are waiting to scam you. Sure, you get some sweet deals IF your order arrives and is exactly what you ordered.Recently ordered some shoes which took the seller forever to ship. Something that is in stock should not take 3 weeks to ship out. When they arrived they were at least 2 sizes too small and unwearable. I contacted the seller first because I am reasonable and understand mistakes can happen and their reply was to wear them and stretch them [funny because I could not even put them on my feet]. They were mislabeled IMO. I ordered according to their size charts too. After several messages back and forth, it became apparent that the seller really did not understand what I was saying and refused to work with me. After 15 messages back and forth, the case went to mediation. I compiled, documented, and uploaded evidence exactly as they instructed me to do and 1 day later was told my evidence was invalid because I did not follow their instructions and that they could not see certain things in the photos even though I was using my DSLR and made sure to take careful, high-def pics of everything they mentioned. I included photos, records of communication, bill of sale, etc. Aliexpress mediation flat out LIED which is just horrible for something that is supposed to be a neutral party. Basically if your case is not something as clear cut as never receiving an order, count on losing in Mediation regardless of the evidence you have compiled. They will side with the seller every time.Thank goodness it was only a purchase for me and not a bulk buy for business, but I am still out $35 on some shoes I cannot even wear. I cannot even leave a review of the seller either because it took so long for the shoes to arrive in the first place + trying to settle the issue has meant the window of opportunity where I could write a review has closed. UPDATE: 11/23/13 Received an automated email about taking their satisfaction survey concerning the dispute resolution, so I went, filled it in honestly and hit SUBMIT. The next page said it could not submit my survey because I have already mysteriously taken it. Seems like they don't even want honest feedback either. "
"Generally you need ALIEXPRESS when something goes WRONG!!!!. If the Supplier is GOOD and the goods are corresponding to the description then you are HAPPY and you do not need any ASSISTANCE of ALIEXPRESS.But you are expecting HELP and PROTECTION from ALIEXPRESS when your Supplier refuses cooperate with you. Unfortunately that happens more often then it must be if the Suppliers would be under REAL CONTROL of ALIEXRESS but that is not the case.As I used to do lots of buying at ALIEXPRES.COM so sooner or later I‘ve came across of BAD SUPPLIERs and in those situations I must seek promised POTECTION from ALIEXPRESS. BUT NO HELP at all!!! No one at ALIEXPRESS responds my emails with the evidences attached to support my REFUND CLAIMS. In obvious cases I can get the refund by ALIEXPRESS but when you require more attention to your claim and to your evidences your mails are just ignored!!!! I would gladly change my opinion to positive one PROVIDING that ALIEXPRESS changes its attitude towards dispute situation and responds to buyers’ emails.My the very last emails to email@example.com; firstname.lastname@example.org; email@example.com; firstname.lastname@example.org; email@example.com not answered:1. Regarding the Dispute Case Number: 413492933 Order Number: 60168933584533?2. Regarding the Dispute Order Number: 60100197114533"
"There are problems with refund. I had order for which seller didn’t sent product at all. After 70 days no refund at all. Support is lying that it is sent but my bank don’t have any details. After few emails aliexpress start to ignore my emails. Also on all orders there is guaranteed money back after x days. In few orders that day passed and they refused to refund. A lot more for compliant and it ts really bad experience."
"I like this site, product price is competitive, quality of products are fairly good."
"scam scam scam scam scam! Fraud fraud fraud fraud fraud fraud fraud! Rip off. Thieves. Liars. Fake knockoffs. Chinese crap. Waste of Internet space. That pretty much sums up this company :-)"
"They're criminals...fraudulent misrepresentation, breach of contract, larceny and absolutely no recourse or refund. I've been charged for products I never received, charged for products I've never bought and the only remedy they offer is to contact the seller. Guess what, the seller never responds because they're content stealing your money."
"AliExpress is somewhat like ordering from eBay. You are ordering from their website which hosts a number of merchants offering similar products from China. I didn't have any problems with receiving my items, however I was a little turned off by the fact that I was getting messages from the sellers following my purchases advertising their items. Also, the site is not very user-friendly. "
"I ORDERED AT LEAST SIX PAIRS OF CLOTHING EARLY AS THE 25TH OF SEPTEMBER IT IS NOW THE 15TH OF OCTOBER AND I HAVENT RECIEVED NOT ONE ITEM THEY HAD A CHINESE HOLIDAY WHICH THEY DELAYED MY SHIPMENT TO CELEBRATE THIS HOLIDAY AND INFORMED OF THE HOLIDAY AFTER I PURCHASED AND ASKED THEM WHY MY ITEM WAS'T SHIPPED YET THEY ALL WILL GET HORRIBLE FEEDBACK FOR FASLE ADVERTISEMENT I SHOULDNT HAVE TO WAIT A ENTIRE MONTH TO RECIEVE MY ORDER"
"My Case was too Simple i have Order a Mobile Phone $93.28 and with in 5 Days i got reply we will partially refund the $5 for Delay in Shippment as we cant sen u by DHL so plz Accept the Partiall Amount.I ask for $20 which they Accept and Refund and Closed my Order. and Then there was no response from Seller and i submit compliant to AliExpress too about the fraud happening..They did reply after 2 days and said we are checking the issue are we are getting the fraud compliant.The Big Question was when u Book any Order there is a ststus of Finished which was to be submitted by Client after recieving the Goods. But in my case after seller pay me partiall amount he Close my Order Status which he has to deliver the goods to me.When i ask Ali Express they say we have ban the user as get fraud compliant.My Question with AliExpress was that when we buy any Product Company says it will issue the funds to Seller until the product is Delivery and client submit the Finish Order. if its TRUE the how Seller can close my Order and without delivering the Product Company has Transfer the Fund to Seller and it Gone away with it.So it Show the Company is Fully envlove in this FRAUD SCAM....Plz Never buy any single product its all FAKE if still u wan to GAMBLE then Dont Cary after loosing ur Money.........BAD Experiance..........BAD FAKE ChEATED People like any given Negative Feedback will not seen on AliExperess."
"First of all, you know you should be weary when the "testimonies" of satisfied customers with pictures, are pictures ripped off other websites :http://instoresnow.walmart.com/article.aspx?center=AutoCenter&amp;top=89967&amp;id=55418 vshttp://www.aliexpress.com/buyerprotection/Second, yes you may have a good experience here and there. But the important point is reliability. And it is not reliable. Even the positive reviewers here cannot say different. It's hit and miss and so far the odds are fifty fifty at best. Sellers can and will swindle you. Forget about warranty at the end of the sale, the seller is free to ignore you and you have no recourse. Dispute "process" is automated and a joke. Anything outside their pre-programmed cases and you are on your own with someone that is not at all motivated by repeat customers.They have literally thousands of sellers ready to find a way to manipulate the system.It's a great concept, just very badly implemented. There is a reason they refuse Paypal now, because Paypal would intercede in the customer's behalf and withdraw payment is Aliexpress didn't respond. And well do you really want to take the odd chance of saving a few bucks, to get completely ripped off? Well flip a coin and those are your chances.Oh and if there is a Seller you should avoid, I can name at least one: Lydia Liu."
"I purchased a 7 in gps from Shenzhen ele on aliexpress. The product is a defect. I returned the product to them, they denied receiving it and refuse to refund. I put in a dispute claim. Aliexpress sided with the bad seller without any justification. They didn't even request the evidence."
"Do you LOVE the HELL? Welcome to Aliexpress!I've ordered a Vibro Egg, a nice thing for a gift I thought but I've received the broken product. It doesn't work! The bad seller's store: www.aliexpress.com/store/918251, the seller "X KINGS".I opened the Dispute with the seller but I couldn't reach the agreement. The Dispute was escalated to the Claim. The Claim at Aliexpress is not the same the Claim at PayPal. The Ali Administration protects bad sellers and scammers from the buyers. The status "Awaiting my response" was less than 3 days and I couldn't upload the evidences and lost my money.Do NOT buy at Aliexpress, save your money!"
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