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"I made a huge mistake and bought a media player from Blue Times or Bluetimes or whatever they call themselves now. The unit did not work and was bricked by their alleged firmware update. After I posted a 1 star review, Aliexpress changed it to 4 stars. No wonder all their sellers have such good reviews. They lie. Stay away, it's a front for shady Chinese manufacturers. Tried to contact Aliexpress and there is no way to do so. No surprise."
"I placed 2 small orders from AliExpress. The first order the seller shipped the wrong item, so he refunded 50% of the amount, and told me to keep the "wrong item."The second order came in today, and the item looks totally different from the picture. It is extremely poor in quality, and the shipment took extremely long.I will forever stay away from this website. For looking up anything, eBay is way better."
"I ordered and paid for the goods 28.12.2012. Order NO: 1101496425. Supplier of the goods shop Lucy Long. This product has not received. Lucy Long lied to me. He did not return my money 22.90 USD. Aliekspress sent a letter and said that the dispute resolved in my favor, and after 3-10 days I will get back the money. My letters Aliekspress not responsible for and does not return money. Elapsed from the date of the ordering 5 months. Aliekspress liar and obmanschik. Shop Lucy Long and now sells goods and cheating customers. Aliekspress widened by 22.90USD. With this sum, he lied to me. Do not buy on AliekspressWith this sum, he lied to meUSD. Do not buy on AliekspressUSD. You cheated. I will be once a week to write back here if Aliekspress"
"Aliexpress is a good platform, but you got to beware some very bad sellers. This was the worst buy online ever, this Shenzhen Eternal Technology Co., Ltd. seller is a biggest liar, before I ordered this tablet I ask many times if it will get to me in time, because it was present for my girlfriend's birthday, dumb girl name Anya assured me that it will, I got the tablet week and a half after date they promised. Boxes was open before, wrong tablet sleeve, then I find out that it was something under screen, little piece of something that was around 12 pixels that was just black on the screen. I was so disappointed, After MONTH of trying resolve this issue with them, I finally escalated dispute to a Aliexpress who helped, i shipped everything back, Eternal promised to reimburse shipping, but at the end they didn't give me anything, I lost $65 on a shipping , and I glad that Aliexpress refunded my money. Because if it would be up to Idiot seller I wouldn't get anything!! DO NOT BUY FROM THEM! YOU WILL REGRET! For RUSSIANS: NE POKUPAJTE U ETOGO PRODAVCA, BUDET VARIANT NAEBET 100%! "
"USING ALIEXPRESS YOU ARE TAKING HUGE RISKS.The transaction date of my order was 03/12/2013. Got order confirmation same day and seller processed the order in 2 days. With seller promised Delivery Time:15-26 Days, the item should arrive within 04/10/2013. With no Item received till 04/29/2013, and tracking# trail lost, emailed the seller asking him for a full refund if not delivered within60 days.. Sellers advised me ,” please be more patient. please do not worry about it, if it is lost on the way, we can resend you a new one.now just let's wait and see, ok?”. The seller objective was to keep me inactive for an INDEFINITE period of time, while less than 2 weeks left, to dispute my credit card. With no order received and unsuccessful negotiation with seller to get a refund tried to open dispute with aliexpress and received Error Message. Only a dispute with my credit Card solved the PROBLEM.Seller has Contractual Obligation with Aliexpress. Aliexpress has Contractual Obligation with the Credit Card Bank. Credit Card Bank has Contractual Obligations with consumer, based on Credit Card Consumer protection ACT. If anything goes wrong and consumer stays inactive beyond 60 days, then everybody will be off the hook, and the Consumer WILL RUN OUT OF LUCK. While the seller will get the money, the Consumer will Get Nothing, or a Different Inferior Product, or a Fake Product. "
"Aliexpress doesn't help anyone.Orders that don't arrive are completely ignored by Aliexpress. All they care about is seller and making money.Buyer protection does not exist on Aliexpress."
"Firstly, Aliexpress is an intermediary they do not sell products themselves. As such, your experience depends on the seller you work with.I have made 7 orders from 7 different suppliers. Two of the orders were complete frauds, and both of those were electronics. Lesson: Avoid purchasing electronics from a supplier that has any rating less than a thousand and know how to detect fakes. For flash drives I use h2testw. For anything else (even flash drives), find out how to beforehand how to find fakes using Google.4 of the orders were specialty socks and wallets.Lesson: You will likely pay about a quarter to an eighth of what you would in the US, but the products will likely be slightly lower quality than the US version but still very usable.Order 7, 128GB USB 3.0 flash drive.Lesson: sticking with suppliers with better reputation pays off. The product was as advertised AND about 20% cheaper than its Amazon equivalent.Other considerations:1) Do your research on the supplier you're about to purchase from. Look at reviews for the store, and for the product as well. Look for a comparable item on Amazon, if comparable items are few and far between on Amazon, be very suspicious. Poorly reviewed sellers and products are a bad sign. Be very careful to read the reviews though as a lot of people will give a positive review for a fake product for which they received a refund2)Avoid buying un-reviewed products. Or products that have fewer than ten reviews and for goodness sake avoid un-reviewed suppliers.3)If you get a fake product. Remain calm and polite with the store that sold it to you. It makes getting a refund much smoother and easier. Also, be willing to take a slight loss on fake products to get most of your money back rather than have the dispute go on forever so you never get your money back.4)Never order more than one item to start off. Then, before ordering a second one, test the first item thoroughly.If you follow all my advice and seek the advice of others who tell how to avoid fraud, you should have a very good experience overall. Remember though these are not rules that are set in stone, but the more you ignore, the greater risk you are at.All of this advice comes from my own experience and, although I believe it to be correct and useful, I can not be held liable for how you use it."
"There are a few manufacturers on aliexpress.com that are legit however, that is not the problem. Overall I have had many good transactions. The problem is that the website does not give you the direct contact info of the company, only an email address which is run through the store on their website. If companies screw you over, they can just close their store and reopen a different one! No refund, no bad reviews..there is nothing you can do except kiss the money you spent goodbye. If you want to order a shirt or two, chances are you won't be screwed. BUT DON"T ever order wholesale---either the companies will screw up the order somehow (because communication is definitely a barrier) or they will just not deliver it at all. And because they already have the money in their hands, the last thing that they will do is refund you!And the most f*cked up thing about it is that you can't even contact aliexpress.com because there is not customer service or hotline that you can call to help. It is all automated answers. Perfect."
"Avoid at all cost. Their customer service department is a joke. You can escalate a dispute all you want only to finally realize they must have an "ignore customer" button somewhere. I tried them a few times and never ever again. Nothing but frustrations. The last straw came when I ordered two items for my daughters birthday. One item AlieExpress cancelled out of the blue because the seller just did not ship. Have no idea why because the item is still listed. The other item never showed up for weeks and than all of a sudden I get an email that it came back to the merchant and that they re-shipped. By that time her birthday was long over and they should have informed me that they received it back and given me the option to cancel. Two items for my daughter and she received neither. I rather use amazon and pay a little bit more. Saving a few pennies is just not worth the aggravation. Avoid, avoid, avoid. The stuff that did come was crap."
"This is a total rip-off. They sell fake articles. I bought shoes and compared them with the ones I already have, they differ in at least 2 cm. I sent an e-mail to complain about size, stains and damage to the articles and they answered:<<C C: The quality of these shoes is the best?but a bit different and the quality of the shoes in the store..If you are a very high quality requirements, please go to the store to buy thanks>>Total rip off. Never buy here!"
"Bad shop. Lair of the scam, and most importantly that rukavodstvo knows about them but not prenimaet kahih action to not honest seller. To order it is necessary to have strong nerves. I do not advise to do there shopping!"
"I've been with Aliexpress for several months now. Most of my orders have been fulfilled without problems: the only downside with my "successful" orders has been the slow shipping process, but this has to do exclusively with the way the postal service operates.As to the "unsuccessful order", it was a Wi-Fi router which didn't work, and the supplier didn't answer my request to return it.Speaking of Aliexpress in general, it is worth saying that Aliexpress is not a supplier themselves: rather, it is a plarform where many different suppliers display and offer their products. Some suppliers are good - they ship fast, their prices are low, but others (judging from feedback left by other shoppers) aren't worth our trust. My advice is to always check the feedback this or that supplier has before placing your order."
"No customer serviceI dispute a transaction in aliexpress and aliexpress says in dispute details it is escalated and "We will contact you at the complaint center within 2 calendar days". past morethan 1 week and thay didnt contact me. i really dont recommend aliexpress. recommend ebay."
"Never, NEVER buy something from this shop. I have a long experience with another China seller (well known and also with free delivery) so I can compare. I placed an order to Ali Express 3 months ago. After two months (!!!) 2 from 3 items came. But one, most expensive, is still missing. The tracking number is even doesn't exist. The seller initially responded me with "please wait" but now it stopped answered at all. I wrote a complain to AliExpress couple of WEEKS ago but still have no answer at all. If the same would happened with DX for instance, I would already have thousand excuses and money back. But here, at AliExpress - I got no order and no money."
"You get what you pay for sometimes. Sometimes you get nothin'. I have had about 10 transactions with merchants on Aliexpress.com and about half ended in dispute. cheap prices usual equal cheap quality, but this was the first time i did not receive anything. I waited extra time (a total of 90 days before filing a claim) Aliexpress.com was yet to contact me in the month since i filed the claim. I do not expect i will get anything but screwed on this deal. The friends i have introduced to aliexpress.com have had similar experiences and will no longer purchase from them - hassle and everything involved, it really doesn't save you that much in the long run. good luck if you try it though."
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