We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > AliExpress

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

  • AliExpress

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.63/10 3.63/10
    Chance of future purchase: Rating 1.27/10 1.27/10
    Shipping & packaging: Rating 1.67/10 1.67/10
    Customer service: Rating 0.87/10 0.87/10
    Return/Replacement policy: Rating 0.38/10 0.38/10

632 Customer Reviews

Rating 2/10

I'd give ZERO stars if I could - SCAM SITE

"They will cancel your order and ask you to fill out forms. Then, you'll see fraudulent activity on your card. You've been warned. This is a SCAM SITE - PERIOD. DO NOT Enter your credit card!!! "

This review was modified by whatevernamethisislame on November 30 2016 02:18:34 PM

Rating 2/10

Bad is a compliment for them. They are horrible at customer service and their practices are real scams

"In 5 years with aliexpress, literally every order was with issues. Their sellers are the worse and aliexpress knows that and protects that. the difference is that this time I'm furious as I got tired of their lies and rude tone.I ordered two dresses from a seller and he sent only one out. When I contacted the seller he said he knows he sent only half of the order out but he doesn't care and isn't sending the whole order out. Then he went on in a vulgar tone. I contacted aliexpress chat but they just transferred me for an hour and then said they can't or won't do anything. Opened a dispute but that doesn't mean anything, as I know from past they don't give you the money. This is a horrible company with zero customer service, where they protect the seller. Don't buy from them. eBay is amazing, they will never do anything like this. Personally, I started with shein but after 4 years, closed my account as I saw they are a Chinese scam company and I will do the same even with aliexpress. They are horrible and have zero respect for the customer. "

Rating 2/10

Dispute System ****

"I ordered too many things from aliexpress and on the same day all items protection was running out waited for more time extended time but didn't get items that's why i opened more the 5 disputes together and i got my account disabled more the 5 times connected with their support team via live chat and always false promises i loose money on my remaining orders as i was not able to open disputes but for which i opened the favored the seller because my account was disabled.

They are big, They don't care who's buy or not as they have too many customers if they loose few then no worries.

This is my last time i used it, Never ever will use aliexpress again.

This review was modified by Khushmair on November 29 2016 09:29:11 PM

Rating 4/10


"I ordered two fake septum piercings on AliExpress on October 27th, 2016, and the first one came in about 3 weeks which I was pleased with. However, the jewelry itself was not good quality--it looks dull and is a little bent. And I still have not received the second piece of jewelry yet. I only paid like $1 for the first one and $.50 for the second one, so it isn't that big of a deal to me, because you get what you pay for and sites like these are generally too good to be true."

This review was modified by melfehl on November 29 2016 09:23:02 AM

Rating 2/10

Aliexpress 100% customer guarantee for any of their merchants is an utter joke

"Ordered an item that was supposed to be rechargeable. Except my item didn't have a charge port.
I sent the seller photos and they sent me a stock photo of what was SUPPOSED to be there.
Long story short, Guess who AliExpress sided with? wasn't this customer who now has an expensive paperweight because I have a dead unit that can't be charged. Avoid them at all costs!

This review was modified by copesskin on November 29 2016 07:15:35 AM

Rating 10/10

Excellent services

"I was satisfied with my purchase the shipping time was faster than I anticipated. I would use this site again."

This review was modified by Lolleita on November 23 2016 08:38:33 PM

Rating 2/10


"SELLER Luna Luo, Shenzhen Haillad International Trade Co., Ltd. sent message,
"Dear friend,
thanks for your order.
the blanket you bought is no longer available.
the lattice pattern
could you change for other color?
I rate the SERVICE LESS THAN 1 STAR!!!!!!!!!!!!!!! Waste of money

This review was modified by lkayr on November 21 2016 01:43:50 PM

Rating 2/10

ALIEXPRESS Stole $318.00 from me

"I ordered a lace front wig from them. They didn't send me a lace front wig they sent 3 pieces of hair for $318.00. They claimed if I sent the items back they would give me back my money. I sent it back but because it is international the u.s. post office cannot give you a tracking for it. Long story short they received their merchandise back and kept my money as well. THEY ARE TERRIBLE. I WOULD RECOMMEND NO ONE PURCHASE FROM THEM AT ALL. ONCE YOUR MONEY GOES OVER THERE IT IS GONE. "

This review was modified by dladybird1 on November 16 2016 04:33:11 PM

Rating 4/10

Missing payment

"The order did not reach me. But I did not get all of your money. They made a short payment."

This review was modified by avoavox on November 14 2016 02:56:45 AM

Rating 2/10

Absolute Bullshit

"Takes longer than a month to receive item. Asked for a refund because they completely missed the target date and I no longer needed the item. The company refused to compensate me any of the money, stating they will return $0. The returns department is a joke, and so is the customer service. I will never go through Ali Express again, it was a huge waste of money and time just to deal with assholes who don't care about their business or name. "

This review was modified by Hwatson14 on November 12 2016 10:55:14 AM

Rating 2/10


" I made a purchase on this site and the seller h=never shipped my Merchandise, I requested a refund of my money and they told me it was up to the seller to accept my refund request or not. I was livid..! It took 2.2 seconds to withdraw my money out of my account, the merchandise never even shipped and now I have to wait to get approval for my refund! I contacted my CC Company and now they are disputing this for me! I WILL NEVER Shop with them again! Please do your research before you shop with this company! Very Shady Business ethic!"

Rating 2/10

Poor quality product

"Product is not as described on site , shipping takes about a month , return department is a joke and most importantly is that product is very cheap in quality and is not worth %10 of the money spent, will never do business with Ali Express. "

Rating 4/10

do not purchases electronics form aliexpress - purchase clothing and be careful to check measurements

"if the item sent matches the item advertised there are few problems. Around 20% of the time the seller is dishonest in some respect and after your money, products are very low quality or do not match description - AliExpress does little to help customer.

Example:item purchased was not fit for purpose,provided photographic evidence and evidence of other purchasers stating the identical issue. The seller was dishonest and provided non genuine assistance, I opened a dispute to resolve & aliexpress provided assistance to the seller, resulting in full payment for a useless product being authorized and no action available to me. Dishonest seller and very little support

This review was modified by Longpopo on November 05 2016 07:56:17 AM

Rating 2/10

My review for AliExpress - Beware of Real Fur Store in China!

"I was tired to find a natural fur coat in ice blue color all over the Internet and I found finally what I like. I realized by people reviews that sizes much smaller in reality than it is saying on this site. My size is Medium and I decided to order XXXL to be sure it won't be small on me. Even seller asked me several times what my bust measure is and I told larger measurement than I am because I won't to be disappointed if it's too small. Guess what? I received my order and when I tried it on it's too small! The real size on this jacket is XS not even S. I might understand if I ordered M and received S because measurement in China smaller than in US but was ordering XXXL and received XS I can't understand it! Very disappointed! I think it will be better if seller will say one size only- S and price for this size. I ordered a large size and was charged more but in a reality it was smaller size for bigger price. Also, I want to mention all their coats for very petite short women. Tall girls even if you are very skinny - do not order there! Your orders will be very short everywhere. I won't send it back because return shipping on me but I am very disappointed. Still lucky enough that I have a daughter who can wear it. Don't have any complains except size and price though. Jacket is beautiful and light for this kind of price if you're ordering S, fast shipping, and I had a little gift from seller but prefer to have my size of that jacket better. Maybe somebody decided to take a risk and order for Medium size 6XL plus size and satisfied but I won't risk it. P.S. My order on my main picture here."

This review was modified by Sweetheart19 on November 04 2016 10:11:33 PM

Rating 2/10

Bizarre and Outrageously Strange Way to Do Business.

"This Company is Spam and Crook. I ordered the product for Price of US $16.58 and paid by Credit Card. AliExpress obtained an authorization/approval number to transfer the funds; the transaction charge has appeared on my credit card account immediately. AliExpress thanks me for my payment. Then on next day AliExpress sent the email stated "...we have to cancel your order for security reasons" and advised me to "...provide specific documentation via "MyAppeal" process!?! Wow, the process is requiring to provide my driver's license, or social security #, or passport along with a credit card statement and a photo of the credit card. Very soon after this transaction, I got suspected charge on my credit card. I called to Credit Card Fraud Department and they told me that AliExpress requests sounded extremely suspicious. In America no one respectful business will try to collect this type of documents unless the company try to do fraud and trick customer to strip them off. Beware and stay out from this scam!"

Ratings Calculation Change
Learn about Our Reviews

Share AliExpress's store rating

AliExpress is not a merchant member. If you're this merchant, learn more!

AliExpress is not a merchant member
AliExpress does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

See all Merchant Members »