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  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.04/10 5.04/10
    Chance of future purchase: Rating 2.01/10 2.01/10
    Shipping & packaging: Rating 2.20/10 2.20/10
    Customer service: Rating 1.45/10 1.45/10
    Return/Replacement policy: Rating 1.37/10 1.37/10

250 Customer Reviews

Rating 2/10
1/5
modified review posted

"Buy from AliExpress only at own risk. The daily "super deals" are the worst deals I ever made. When there is something with big discount, there is always a reason for this discount (fake or defective goods). The self proclaimed buyer protection is more like seller protection. You need to send defective goods back at your own cost. It is not possible to report fake goods. I tried it and only a Chinese mail arrived with content 'you can not report fake goods' (google translate). I searched for a way to contact AliExpress staff, but nothing... Only a robot which do not understand my request to report fake goods. When you claim your money back, you can not write a negative review (you can not write any review for seller or goods). Therefore the seller ratings has no meaning."

modified review This review was modified by Julius_SK on December 20 2014 02:48:48 AM


Rating 2/10
1/5
modified review posted

"I ordered a wig from a seller with the Friday Night Hair Ltd company on Aliexpress.com about a year ago and got scammed out of $243. Back in 2013 I ordered a wig from this seller and was unsatisfied with the product. I informed the seller that I was unsatisfied. The seller informed me that she would exchange or refund for the product once I ship it back. I had already paid for the product. I shipped the seller the product back for a refund or an exchange. Once she received the product back she told me she had placed the wig for me and that she was going give me a tracking number once she ship out the exchange. IT HAS BEEN OVER A YEAR AND I STILL HAVE NOT RECEIVED THE EXCHANGE NOR A REFUND!!!!!!!!!!!!!!!!!!!!!!!! I have been through many conflicts with this seller in the past year. During that year of 2013 the seller ignored my messages whenever I asked about the exchange. The seller also tried to pretend that I did not ship them the product back once I informed this website about what this seller did!!!!!! I have full proof of the delivery! I have reported the seller multiple times to this website and they are unable to help me get the exchange nor my money back!!!!! This seller lied to me and scammed me out of $243 I encourage you not to order from this WEBSITE!!!!! THIS WEBSITE IS ALONG WITH THEM WITH THIS SCAM!!!!!!!!!!!!!! I have proof of that too!!!!!!! Buyers in the United States I strongly warn you, do not buy from this website. This website will scam you out of your hard earned money. This website deleted all of the proof of the scam in the messages I had with the seller in the messenger center on the website after I informed the website about the scam. I also sent the website proof the delivery!!! I spoke with them through email about the scam!!!!!!!!!!!!! THE WEBSITE WENT ALONG WITH THE SELLER WITH THAT SCAM!!!!!!!!! I HAVE FULL PROOF!!! I HATE ALIEXPRESS!!!!!!!!!!!!!!!!!! THAT WEBSITE IS A TOTAL SCAM!!!!!! I CANNOT GET MY MONEY BACK EITHER!!!!!!!!!!!!!!!!!! I reported them to the FBI. THE FBI CANNOT GET PEOPLE THEIR MONEY BACK!!!!!!!!!!!!! People in the United States, I warn you. Please don’t shop out of the country!!!!!!! If you get scammed out of your money out of the United States, the united states police cannot do anything to help you get your money back. I HATE ALIEXPRESS!!!!!!!!!!!!!!!!!!!!!!!! I wish I could rate this website a ZERO!!!!!!!!!!! Please avoid those sites!!!!!"

modified review This review was modified by Erika477 on December 19 2014 08:22:13 PM

Rating 2/10
1/5
modified review posted

"Please do not buy from this company. I ordered a part for our printer and it arrived from China (unbeknownst to me). The part didn't work. I contact Ali to receive my money back, I was told I needed to return the defective part at my cost. The cost to ship it is $119!! I did not request a part from China and that wasn't indicated in the product description. Now they are not responding to my requests to refund my money even though I've escalated the request. Just stay away."

modified review This review was modified by rahlman on December 19 2014 10:13:16 AM

Rating 2/10
1/5
modified review posted

"THE WORST WEBSITE EVER KNOW WITH BAD CUSTOMER SERVICE EXPERIENCE. DO NOT EVER SHOP HERE AS THEIR ITEMS ARE CHEAP BUT QUALITY AND RETURN PROCESS IS HORRIBLE. YOU CANT EVEN MAKE A COMPLAINT.

IVE ALREADY BOUGHT LOT OF STUFF BEFORE I FOUND OUT THAT I WAS DEALING WITH FRAUDSTERS, CURRENTLY A SELLER SENT ME AN INCOMPLETE MATERIAL WHICH I DISPUTED BUT ALIEXPRES IS TAKEN FOREVER TO SOLVE THIS. I REGRETTED PURCHASING FROM ALIEXPRESS.

I BOUGHT A JACKET AND THE BUTTONS ARE OUT BUT I WONT BE refunded the right amount to fix it instead l get less than 1pound of money for a 15.33 pound jacket. horrible peopple. they dont even deserve the 1 star they got. If you raise a dispute it takes forever and even if found in your favour aliexpress still only recommend partial refund for 100per cent faulty.

They protect dishonest sellers and allow them to keep ripping off honest buyers. Automated responses and customer service reps who refuse to let you speak to anyone and just keep repeating same stupid responses over and over again. Not worth your time dealing with this company stick to eBay or Amazon.
"


Rating 2/10
1/5
modified review posted

"[ HORRIBLE ALIEXPRESS MERCHANT: best deals store ]
When I first used AliExpress in 2013, I bought once to see the quality and the service. It was a good experience at first until I met a certain merchant that ruined my experience completely.
Tips to know when you shop online:
1.check the overall rating of the merchant and how many feedbacks they received. I prefer to shop with sellers who have over a 95% positive feedback but also more than 500 feedback scores. This implies that the seller communicates and ships the orders. I also try to check positive feedback on Ebay and amazon for possible issues I might come across.
2. Regardless of the title, check the description of the item. Pictures can be misleading if you're buying plush dolls that look taller than the model. Also, clothes are difficult because the model may be slightly smaller or their outfit is tailored to their specific size. Any fault in the description is the seller's fault and you're able to receive a discount refund.
3. Always message the seller even a dumb question if necessary. If the seller responds, then the seller is punctual on shipping and will communicate. Fraudulent sellers will not respond.

"Best deals store" also known as "beautiful store" gave me the worst experience on AliExpress ever. They sent an item during their 11/11 sale and although there was a tracking number, the item was lost somewhere in the storm or in the delivery process. Instead of sending a replacement or even settling a refund, they had me calling the post office every day and arguing the post office for a refund. They refuse to make a reasonable solution and keep saying it is not their fault and that I should ask someone else for the money. For all of my problems, they will offer me a 10$ coupon on my next large order. I lost my package and waited one month for them to help solve this issue without an actual resolve.
Don't ever purchase from beautiful store aka best deals store. If you happen to lose your package in the 18-24 days it takes for them to send, the hassle to make Christmas rush is not worth it. Some other seller with better reviews will definitely send your package on time. I would even suggest Ebay which sells the items on AliExpress but for a slightly higher price, will be a better suggestion. At least the item is guaranteed to arrive.
"

modified review This review was modified by xdorkiixx on December 19 2014 02:24:17 AM

Rating 2/10
1/5
modified review posted

"I just got scammed on AliExpress. Product was received but was of complete garbage quality. It is basically useless and would be better used as an anchor than a nav unit. I'm now out over $340.00 and my dispute escalation has been sitting unresolved and unactioned for weeks by AliExpress. It is now impossible to contact anyone or perform any queries online through AliExpress. Basically my $$ is gone and AliExpress is doing absolutely nothing to protect me. DO NOT EVER BUY ANYTHING FROM ALI EXPRESS!! More specifically, the vendor Sky Power (Sky Huang) is a complete fraudster and should be avoided at all costs!!!!
"


Rating 2/10
1/5
modified review posted

"I bought a 4XXXX jacket for my daughter. I waited 30+ days for it to arrive. When it finally did it was so small it may fit a child. Contacted them and was told to "wash it, it will be brand new". WHAT? All I want is my $26 back. They are a rip off. "

modified review This review was modified by spedteacher2010 on December 16 2014 05:33:36 PM

Rating 2/10
1/5
modified review posted

"The prices may be cheap but you literally forgot what you ordered because items take ages to arrive. Moreover more often than not items are not the same as the picture and the quality is very poor. And the seller is always right ! even though he sold you crap. "

modified review This review was modified by rloveslondon on December 17 2014 08:44:39 AM

Rating 2/10
1/5
modified review posted

"DONT BUY FROM HERE. They used my credit card to make me buy a second item, the same as my first. I requested to cancel the second one, but they rejected the cancellation and sent it anyway. It took a month just to process. Im still waiting for it to come in and Im waiting for them to hopefully cancel the extra order. DO NOT BUY FROM HERE>"


Rating 2/10
1/5
modified review posted

"Don't buy there. There's no customer service.
I ordered 2 packages which didn't arrive (were destroyed at customs).
I claim my total refund because I didn't receive the package and one shop only paid half the price.
Some don't pay. I won't buy anymore from them.
"

modified review This review was modified by marraquel on December 15 2014 06:38:07 AM

Rating 4/10
2/5
modified review posted

" ORDERD THIS VERY NICE JACKET..IT CAME THE TIME IT SAID...THE SELLER DID COMMUNICATED AFTER A WHILE..BUT THE COAT DONT FIT 3 SIZE TO SMALL...VERY DISAPPOINTED...NOT GONNA WASTE MY TIME FOR A REFUND..PROBABLY WASTE MORE MONEY"

modified review This review was modified by kimjenkins on December 13 2014 07:40:27 AM

Rating 2/10
1/5
modified review posted

"WARNING!! Everybody need to avoid this site. Do not buy!
Full of scammers.
I've read other people's comment giving a 5/5.. but honestly, who have the time to "find the right sellers". That is the company's responsibility to filter out the scammers. And apprently, Aliexpress/Alibaba don't give a damn about doing that. Their first priority is to make a profit. Second is advertising. And maybe a distant 3rd is customer service.
I purchased via ebay and got 99.99% of my stuff. Amazon.com 100%. dx.com 100%. While Aliexpress 5%. I am not kidding you. 30% of my orders either got canceled because the seller posted the wrong price. 50% due to scammers. 15% due to susipicous activities (example: they would send me the parcel with a tracking number. But that tracking number belong to another parcel the seller sent to someone else. So according to China Post and your country's post office website, the item "appeared" to be on it's way. When the parcel finally "delivers" to another person the seller would claim the transaction would be successful and get their money).
Avoid Aliexpress, unless you need the little nitty gritty stuff that you can pretty much get at the dollar store.
"


Rating 2/10
1/5
modified review posted

"Had a terrible experience. My order was over $200 usd. Seller sent to wrong country. I tried to contact them to correct address, but seller said it was my fault and nothing they could do. So im out the money and never received my merchandise. Issued a dispute to the Alibaba.(their version of customer service complaint dept.).that was worthless. Also refused to issue refund or send merchandise..Stay away from these sellers: Defang Lu, Helen Zhang, Justmystyle,Amanda Fashions, and Melody Liu..Also communication is a big problem because of the language barriar. Pay the extra $$ and buy in the USA..There' no place like home!!
"

modified review This review was modified by LBent on December 12 2014 05:46:35 PM

Rating 10/10
5/5
modified review posted

"Like all the time that you buy on Aliexpress, sometimes delaying specifically :)
It is a pity that recently too many scams was in the store and have to carefully look at the rating of the seller, as well as reviews on this product . But this is not a serious obstacle :)
The only thing I can advise is to choose items from sellers who advertise itself Aliexpress, say like these special pages http://ali.pub/hksvi
"

modified review This review was modified by denis_kovalev on December 12 2014 01:51:56 AM

Rating 2/10
1/5
modified review posted

"STAY AWAY THIS COMPANY HELPS CHINESE COMPANIES STEAL YOUR MONEY"

modified review This review was modified by Dimpap on December 12 2014 01:33:27 AM

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