5/5

posted Jun-05-2013

"I had purchased security alarm components here on three occasions and the service and value was great with very competitive pricing and prompt free shipping (over $100 order value) each time.

This order was for central monitoring service and turned out to be a fabulous deal. The central station is a first rate facility that services hundreds of thousands of accounts. I was pleased to see the names, photos and contact information for senior management prominently shown on their website. Companies generating customer problems don't do that. The primary point of contact for call list changes and such is AlarmSystemStore.com so they continue to manage your account.

One of the things that I like about this monitoring agreement is it includes monitoring of burglar, fire, medical and environmental signals at no additional cost. Ryan M. made a special effort to expedite the processing of my order and was working on it and emailing me information after the close of business on a Friday night so that I would have my activation appointment set without waiting until Monday.

Programming of the panel occurred right on time. All I had to do was call technician Jon at the appointed time, change a setting or two on my end and he took care of the rest of the setup and called me back with an update.

The end result is that I have more comprehensive monitoring of my fire and burglar alarm by a first class central station at less than half the cost of what I was previously paying for burglary alone.
"

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5/5

posted Jun-04-2013

"I would highly recommend the Alarmsystem store. They did a great job taking my order and walking me through the selection process. Ryan did a great job in helping me set up the system. My advice would be to call Ryan as soon as you order your system. He has a "cheat sheet" that he will send you. He will also walk you through exactly what to do so you don't have to dig through the manual. There is quite a bit to the systems and setting up a full system will take a little time. The back-end support is what made this transaction all worthwile."

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5/5

posted May-15-2013

"Order input easy on website. Order arrived promptly."

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5/5

posted May-09-2013

"The ordering process was smooth and the product was delivered in good condition very quickly. Thank you."

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5/5

posted May-09-2013

"Good prices, and helpful customer service. I really appreciated their help choosing the right system for me.

It would be nice if they provided tracking numbers for shipments, but I'd still recommend them to a friend and order here again."

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4/5

posted Apr-15-2013

"I couldnt give the 5 star, just for your future reference, the USPS box you used to send the battery, I believe due to the weight and shape of the battery, a hole was made, and the battery nearly came out of the box. It might be a good idea to tape the ends of the box, as the weakest point where you close the tabs broke.
Other than that, I was satisfied with the sale, communication of this transaction. It seems that the battery lasts for about 2 years, so I might be getting in contact with you again, sometime in late 2014/early 2015.
all the very best."

This review was modified by nyoshida on April 15 2013 03:53:11 PM

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5/5

posted Apr-10-2013

"VERY SATISFIED WITH ORDER! THANK YOU!"

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5/5

posted Apr-08-2013

"I was very impress with Ryan who answered the phone when I called to ask technical questions about the alarm system."

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5/5

posted Apr-01-2013

"Very helpful and efficient"

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5/5

posted Mar-28-2013

"the experiwence couldn't have been better."

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5/5

posted Mar-27-2013

"It was easy to place an order, there is no tax, and it arrived in a few days. Also they have a fantastic tech support to easily set up your security system . Thank you."

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5/5

posted Mar-27-2013

"Very helpful on the phone and web purchase was uneventful."

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5/5

posted Aug-27-2012

"Made my first purchase from AlarmSystemStore.com about a month ago. Support is great. I had a few issues and Jon talked me through the setup. Great guys!!!"

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5/5

posted Aug-25-2012

"AlarmSystemStore is a small operation right at the midpoint between a commodity seller of bare equipment---suitable for a very experienced electronic DIYer or professional installer---and a business like FrontPoint whose focus is sales and customer hand-holding and whose modest quality equpiment and sales charges reflect that they are going to save you from having to pick up a screwdriver. So, to be a satisfied customer you have to size up yourself first. If an instruction like "wire the transformer through the channels provided through the wiring access hole" makes you want to hit your forehead and reach for a return authorization number, maybe you need to pay for customer support 24/7, and get simpler equipment. Also, the simpler, more fragile but customer-friendly sellers are good if you are going to move in a year. If you are extremely experienced and can home-test equipment, perhaps E-bay will give you the lowest price point.

My technical level is in between, and thus was very happy with the medium level of support--often next-day, sometimes by phone and sometimes by E-mail (since there was a 3 hour time difference.) What I got for picking up a screwdriver and asking questions on 4 occastions, was
---I got placement advice as to my sensors from someone who had actually installed alarm systems, not a recent college grad in a call center reading from a spec sheet or a script.
---I got a DSC system that has the heft and sturdiness (and silghtly technical instruction manual) required by its customer base, professional installers for businesses as well as homes.
---My sensors are all screwed in, not glued on. (Which UL requires for certified system.) So, there will be no alarms caused by a magnet dropping off a window or door frame.
---The option to put the brains and power of the system in a broom closet, with the hand sized control panel (buttons, LCD, keypad) separate so I can keep it in a drawer. So, nothing taking up my wall space.

I plan to be in the house for many years. I don't think this system will need to be replaced until my kids have the house. Ryan Malanowski and Jon Boroughs are direct, knowledgable and not in the least condescending to someone less technicaly capable than they are. Having a sense of humor helps, too."

This review was modified by johnmrea on August 25 2012 12:12:22 PM

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5/5

posted Jul-29-2012

"I purchased a Honeywell Alarm System from AlarmSystemStore about a month ago. I had no prior experience with installing such a system but I thought I would give it a try. After a couple of weeks, the alarm system was fully installed and operational and I couldn’t be happier. However, I couldn’t have done it without the help of my rep, Ryan Malanoski. Ryan was a true support system throughout the installation process. He was able to guide me step by step through the many questions I had for him and he always helped me in a friendly and professional manner. Ryan exhibited such extreme product knowledge and I knew that with his help the job would get done. His helpful attitude is one of the finest I have ever seen. AlarmSystemStore is very fortunate to have such an exemplary employee and I credit my alarm installation to him. Thank you Ryan…I can’t say it enough! Matt"

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