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RatingsRating
Store InformationStore Info
Full Rating Profile
  • AlarmSystemStor AlarmSystemStore Elite Status
    • Address: 2450 W 300 S, B-2, Columbus, IN 47201
    • Contact: alarms@alarmsystemstore.com
    • Phone: 1-888-811-0727
    • Customer Support: 1-888-811-0727
    • Business Hours: 9AM EST - 5:45PM EST
    • Fax: 1-812-342-4367

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 8.13/10 8.13/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 6.67/10 6.67/10
    Return/Replacement policy: 0.00/10

199 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-01

Excellent service!

"I purchased a DSC1832 security system package with an extra RFK5500 keypad to replace the old basic DSC system put in by the builder 15 years ago. All the needed components were there and the installation was fairly simple. My only complaint is with DSC and their difficult to follow programming instructions. I've installed several security systems over the past 30 years and this was my first DSC as I typically favor Honeywell if I have a choice as their programming instructions are much easier to use. That said, all of the security system manufactures aren't "DIY friendly" in this area so it's not an easy project for most beginners. My advice would be; if you want the DSC (or any other system), pay the price and have AlarmSystemStore do the programming for you. Once I got it going the way I wanted, I'm very happy with the finished product. "


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Verified Customer
Rating 10/10
5/5
2016-01-12

Easy-peazie II!

"My second recent order for window & door sensors. Once again, no issues. Installing them at present."

This review was modified by twalter02 on January 28 2016 12:59:47 PM

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Verified Customer
Rating 10/10
5/5
2016-01-02

"The purchase process was easy and delivery was fast."


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Verified Customer
Rating 10/10
5/5
2015-12-15

"My mistake, had stopped mail delivery. Came the first day back home. Good customer service."


Rating 10/10
5/5
2015-11-11

"I'm really happy with the response from customer service, ( Jon Boroughs ), after my purchase of a DSC alarm system. His patients with questions and quick responses reflect greatly on this organization. Calling the customer service line a few times, I never met with a recording, only a live person each time. I love that. Answers from a live person, and not a recording directing me to another listing of self help sections. I love the after sale service that the Alarm System Store provides to each person. I've been in the Alarm, Locksmith, and Security sector for 35 years, and they exceed all customer service I have received from other companies. You guys are special in my book. Thanks ! And keep up the great work. "

This review was modified by Leland-laughlin on November 13 2015 12:55:01 PM

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Verified Customer
Rating 10/10
5/5
2015-11-04

"The store had plenty of items to upgrade my existing system. The prices were good. Delivery as promised without fees"


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Verified Customer
Rating 10/10
5/5
2015-10-14

" Very nice and efficient staf .I would recommend these people to everyone. Thank you very much. ."


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Verified Customer
Rating 10/10
5/5
2015-10-09

"Very good transaction, fast shipping. Thank you!!!"


Rating 4/10
2/5
2015-08-17

" Alarm Systems Store / Protech Systems .The 2 star is for customer service not product service. I had let monitoring service expire about 2 years ago and now decided to reactivate. I placed order online and paid in full and then talked to service tech and had service reconnected with no mention of reactivation fee. About 1and 1/2 hour later received call that they needed a $15 reactivation fee. I was not happy they did not mention it until after I paid the monitoring fee and activated service but I said I would but check in mail that day. Minutes later my service was suspended. The service tech failed to tell me it would be suspended until they received $15. I guess it was my fault for assuming the initial $83 I paid for service would last for a couple of days until they received the $15. It would have been nice to have a little more communication."


Rating 10/10
5/5
2015-08-11

"Great service, great prices what else can I say. Jon has helped me on many occasions since I am a novice at programming and does it with a smile. My highest recommendation.
Thanks again for all your help.
A Francis (aka Phil McCreviss)
"


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Verified Customer
Rating 10/10
5/5
2015-08-08

"quick shipment, received in 2 days from ordering"


Rating 10/10
5/5
2015-07-10

"service and advice are top notch and succinct.
Several unanticipated issues arose, and Jon responded quickly and patiently to help me along with my install.

All is up and running great.

Well done.
All plus. No minus.
"


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Verified Customer
Rating 10/10
5/5
2015-07-01

"Great service product delivered on time"


Rating 10/10
5/5
2015-06-25

"I've been buying alarms from AlarmSystemStore for over 10 years. I've installed three systems for myself (home, shop, business), five for friends, and now another one for a friend. The prices, quality, and tech support are fantastic.

My only compaint is how complicated the programing is. AlarmSystemStore will send you a simplified version if you request it. It would be better for them and the customer if they would include it in the shipment.
"


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Verified Customer
Rating 10/10
5/5
2015-06-15

"easy to order and quick delivery"


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AlarmSystemStore participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,638 merchant members.