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RatingsRating
Store InformationStore Info
Full Rating Profile
    • Address: 2450 W 300 S, B-2, Columbus, IN 47201
    • Contact: alarms@alarmsystemstore.com
    • Phone: 1-888-811-0727
    • Customer Support: 1-888-811-0727
    • Business Hours: 9AM EST - 5:45PM EST
    • Fax: 1-812-342-4367

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.50/10 9.50/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 9.00/10 9.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

158 Customer Reviews

Rating 10/10
5/5
modified review posted

"Very professional phone interaction, part arrived on schedule."


No Avatar
otk
Rating 10/10
5/5
modified review posted

"They have very good customer care. "


Rating 10/10
5/5
modified review posted

"Prompt 3 day delivery, competitive pricing and product was as ordered"


Rating 10/10
5/5
modified review posted

"Excellent customer service. Bar none. Always get the right answers, details and help. Ordered a system in 2007, called today for more parts, they were able to look the old order up and helped with picking additional components. "


Rating 6/10
3/5
modified review posted

"I did not received it yet."

modified review Rep reply posted Jan-07-2015

Alarm System Store, AlarmSystemStore rep has responded

“Ordered 12/31, shipped 1/2. Though we were open 12/31, UPS did not provide pickups New Years Eve or New Years Day.”


Rating 10/10
5/5
modified review posted

"I've ordered from them in the past and have always had the order filled promptly and accurately."


Rating 10/10
5/5
modified review posted

"My experience has been outstanding. After placing my order I realized I could have done better if I had ordered one of the packaged kits. Customer support handled the change to my order with a pleasant spirit and in just a few days I received the items I requested. With installation and programming assistance from Youtube videos created by the AlarmSystemsStore I was able to successfully install my DSC 1832. Thanks guys for a great experience."


Rating 10/10
5/5
modified review posted

"Great people great service only place i use"


Rating 10/10
5/5
modified review posted

"I purchased my Vista 20P from Alarm System Store and upgraded my older Vista system myself. Any questions I had were answered by looking at their FAQ with plenty of easy to read examples and diagrams. As I was upgrading my system in stages, I had to email their tech support for compatibility questions which they responded promptly.

Once I had my alarm system working the way I wanted, I purchased the alarm monitoring service from them. I called at the appointed time and they dialed into my alarm and downloaded whatever they needed to so that my alarm would contact the monitoring center.

My only nit was that during the web purchase process, the webpage showed a URL to proceed to for forms but the link could not be copied or clicked. I had to copy it to paper, then type it into the browser. This may be a problem with my particular browser or a webpage design problem.

I've book marked their website for any future alarm related purchases and have no problem recommending them to others.
"


Rating 10/10
5/5
modified review posted

"EXCELLENT Customer Service.

Prompt Replies.

The store even extended a 10% Promotion to me even though the promotion started the day after I placed my order!!
"


Rating 10/10
5/5
modified review posted

"Great staff, always willing to help me with my needs. Fast service as well."


Rating 8/10
4/5
modified review posted

"Good prices and free shipping."


Rating 10/10
5/5
modified review posted

"Item was easy to find on website. Ordering was simple and company provided confirmation, status reports, a tracking number for shipment, and item was delivered on the estimated time. "


Rating 8/10
4/5
modified review posted

"Shipping was a little slow but everything else was as expected."


Rating 10/10
5/5
modified review posted

"I received the items 3 days after ordering them online.Fast service."


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