5/5

posted May-15-2013

"Order input easy on website. Order arrived promptly."

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5/5

posted May-09-2013

"The ordering process was smooth and the product was delivered in good condition very quickly. Thank you."

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5/5

posted May-09-2013

"Good prices, and helpful customer service. I really appreciated their help choosing the right system for me.

It would be nice if they provided tracking numbers for shipments, but I'd still recommend them to a friend and order here again."

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4/5

posted Apr-15-2013

"I couldnt give the 5 star, just for your future reference, the USPS box you used to send the battery, I believe due to the weight and shape of the battery, a hole was made, and the battery nearly came out of the box. It might be a good idea to tape the ends of the box, as the weakest point where you close the tabs broke.
Other than that, I was satisfied with the sale, communication of this transaction. It seems that the battery lasts for about 2 years, so I might be getting in contact with you again, sometime in late 2014/early 2015.
all the very best."

This review was modified by nyoshida on April 15 2013 03:53:11 PM

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5/5

posted Apr-10-2013

"VERY SATISFIED WITH ORDER! THANK YOU!"

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5/5

posted Apr-08-2013

"I was very impress with Ryan who answered the phone when I called to ask technical questions about the alarm system."

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5/5

posted Apr-01-2013

"Very helpful and efficient"

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5/5

posted Mar-28-2013

"the experiwence couldn't have been better."

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5/5

posted Mar-27-2013

"It was easy to place an order, there is no tax, and it arrived in a few days. Also they have a fantastic tech support to easily set up your security system . Thank you."

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5/5

posted Mar-27-2013

"Very helpful on the phone and web purchase was uneventful."

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5/5

posted Aug-27-2012

"Made my first purchase from AlarmSystemStore.com about a month ago. Support is great. I had a few issues and Jon talked me through the setup. Great guys!!!"

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5/5

posted Aug-25-2012

"AlarmSystemStore is a small operation right at the midpoint between a commodity seller of bare equipment---suitable for a very experienced electronic DIYer or professional installer---and a business like FrontPoint whose focus is sales and customer hand-holding and whose modest quality equpiment and sales charges reflect that they are going to save you from having to pick up a screwdriver. So, to be a satisfied customer you have to size up yourself first. If an instruction like "wire the transformer through the channels provided through the wiring access hole" makes you want to hit your forehead and reach for a return authorization number, maybe you need to pay for customer support 24/7, and get simpler equipment. Also, the simpler, more fragile but customer-friendly sellers are good if you are going to move in a year. If you are extremely experienced and can home-test equipment, perhaps E-bay will give you the lowest price point.

My technical level is in between, and thus was very happy with the medium level of support--often next-day, sometimes by phone and sometimes by E-mail (since there was a 3 hour time difference.) What I got for picking up a screwdriver and asking questions on 4 occastions, was
---I got placement advice as to my sensors from someone who had actually installed alarm systems, not a recent college grad in a call center reading from a spec sheet or a script.
---I got a DSC system that has the heft and sturdiness (and silghtly technical instruction manual) required by its customer base, professional installers for businesses as well as homes.
---My sensors are all screwed in, not glued on. (Which UL requires for certified system.) So, there will be no alarms caused by a magnet dropping off a window or door frame.
---The option to put the brains and power of the system in a broom closet, with the hand sized control panel (buttons, LCD, keypad) separate so I can keep it in a drawer. So, nothing taking up my wall space.

I plan to be in the house for many years. I don't think this system will need to be replaced until my kids have the house. Ryan Malanowski and Jon Boroughs are direct, knowledgable and not in the least condescending to someone less technicaly capable than they are. Having a sense of humor helps, too."

This review was modified by johnmrea on August 25 2012 12:12:22 PM

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5/5

posted Jul-29-2012

"I purchased a Honeywell Alarm System from AlarmSystemStore about a month ago. I had no prior experience with installing such a system but I thought I would give it a try. After a couple of weeks, the alarm system was fully installed and operational and I couldn’t be happier. However, I couldn’t have done it without the help of my rep, Ryan Malanoski. Ryan was a true support system throughout the installation process. He was able to guide me step by step through the many questions I had for him and he always helped me in a friendly and professional manner. Ryan exhibited such extreme product knowledge and I knew that with his help the job would get done. His helpful attitude is one of the finest I have ever seen. AlarmSystemStore is very fortunate to have such an exemplary employee and I credit my alarm installation to him. Thank you Ryan…I can’t say it enough! Matt"

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5/5

posted Jul-24-2012

"I am a DIYer. I bought the DSC 1864 system along with seven motion detectors, 6 keypads, an IP BAT, a couple of two-wire smoke detectors and a number of other items (in several orders). After doing a lot of research on the internet, I started the installation. During my install a number of issues came up (due to my lack of knowledge). I had several conversations with Ryan Malanoski, who is the AlarmSystemStore.com tech. Ryan always returned my call promptly and was very helpful regarding all of my issues. He provided great customer service and helped me get my system up and running. I also had a few conversations with Jon regarding the activation and installation of the IP BAT. Jon also provided great customer service.

I highly recommend this company and I will certainly be ordering my alarm products from them in the future."

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5/5

posted Jul-24-2012

"Excellent Tech Support ! I bought my Vista 20P from another online store and really had no problem with them but I needed more parts so this time Alarm System Store had better prices on wiring and the 4229 Expansion board I needed.The order arrived in 2 days I live in MA and I was surprised. I went to install the 4229 and tested it every which way but could not get it to work with my new Vista 20p I called Tech Support but being Saturday no one was there because of the weekend. All online security places are closed for tech support on weekends. So I sent an e-mail Saturday 7/14/12 in hopes of being first in line for Tech Support on Monday. I got a phone call back Saturday morning 7/14 from Ryan I could'nt believe it being closed and all. I explained to him that I was a Master Electrician with over 35 years of experience and that the board he sent me was bad, and I might need a new one. Ryan worked with me all day Sat on and off and Sunday 7/15 until the problem was corrected.
There was nothing wrong with the 4229 board I had wired it wrong! I want to thank Ryan for helping me on his weekend off and I will be buying all my alarm items from this company in the future. I'm not in business this is for my home I'm just a homeowner not an alarm guy. This stuff gets very confusing !
Trust me there is a difference where you buy your stuff. I've been wanting this system for 2 years but was afraid of programming issues. If you have a problem this company will take care of you. "

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