We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > AlarmSystemStore

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
  • AlarmSystemStor AlarmSystemStore Elite Status
    • Address: 2450 W 300 S, B-2, Columbus, IN 47201
    • Contact: alarms@alarmsystemstore.com
    • Phone: 1-888-811-0727
    • Customer Support: 1-888-811-0727
    • Business Hours: 9AM EST - 5:45PM EST
    • Fax: 1-812-342-4367

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.21/10 8.21/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

212 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-05-19

Quick and excellent service!

"Quick and excellent service!"


Rating 10/10
5/5
2016-05-19

Love AlarmSystemSotre

"I really like working with the folks at alarmsystemstore. I buy all my equipment from them and when I need support they are just an email away. I am new to alarms and I wanted to put in my own system which can be scary. However, with their instructions on the web site and with support people like Jon Boroughs I was able to get my system up and running. When I had questions they replied back the same day. I will continue to buy from them in the future and appreciate their help"


Rating 10/10
5/5
2016-05-11

Friendly and speedy service

"Chris helped me with all my orders and questions. Couldn't be happier. Processed my orders quickly and received everything within a few days. Looking forward to doing more business with them."

This review was modified by Brian1000 on May 11 2016 05:23:09 PM

Rating 10/10
5/5
2016-05-03

Sets the bar for customer service!

"High marks for AlarmSystemStore all around! I was attempting to resurrect/upgrade a 10 year old Ademco Vista system. These folks listened to what I thought I wanted, and only then made suggestions and recommendations, without any pressure whatsoever. They are very knowledgeable and I ended up with a better system than I had anticipated, for less cost than for an out-of-the-box solution from a big national alarm company.

Shipping was fast and follow-up on delivery and my several questions was world class. I highly recommend AlarmSystemStore, they took the mystery out of installing a system and are a true pleasure to deal with.

I was their first customer for a new product and expected some hiccups, but everything went smoothly. I extend special thanks to Jason, who personally guided me through the selection process and installation maze, His professionalism is truly impressive and I have already suggested AlarmSystemStore to a neighbor. Two thumbs up!

"

This review was modified by MikeinSunnyFlorida on May 03 2016 11:54:14 AM

Rating 10/10
5/5
2016-04-26

Jon @ AlarmSystemStore was very helpful!

"Had a unique alarm situation where our last alarm provider went out of business and left me high and dry. Jon at the AlarmSystemStore got me switched over to their monitoring services. He was very helpful and resolved my issue quickly."


Rating 10/10
5/5
2016-04-23

Excellent customer service from Jon@AlarmSystemStore

"I had a lot of questions. Jon from AlarmSystemStore helped me and answered all my questions. As a result, I just ordered a system"

This review was modified by sfrazier9999 on April 23 2016 03:18:11 PM

Rating 10/10
5/5
2016-04-19

Excellent Customer Service

"I just ordered my first alarm system, Jason was extremely helpful in answering all of the questions I had on what we needed. Looking forward to receiving the shipment today and getting started on the install process.

Thanks Jason!!
"

This review was modified by dwalt99 on April 19 2016 02:26:41 AM

Rating 10/10
5/5
2016-04-04

Excellent service

"These people worked really hard for me, and gave me the advice I needed. Chris Campbell was especially helpful, and I really appreciate it. I would highly recommend the Alarm System Store."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-04-04

EXCELLENT Custmer Service

"I was looking for information on a Alarm system. Jason answered all my questions and I purchased all the items needed to install a large system. I didn't plan to purchase when I called, I was just looking for information. However after working with Jason on the phone I decided purchase from his company. If Jason would have been pushy to buy from them I would not have. He offered customer service and that's what I was looking for.... End result Large transaction. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-25

Best in the class

"Outstanding customer service, very knowledgeable staff, they value your time and most importantly they do not rush you through the phone, I will absolutely shop with them again and refer friends and family members keep up the positive attitude."

Rep reply posted Mar-30-2016

A rep from AlarmSystemStore, Alarm System Store, has responded

“Thank you so much for your review! We appreciate your business!”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-03-19

Great customer service

"Had a great experience through the ordering process. Chris was super helpful making recommendations and d signing the system. Help follow through on shipping and even provided suggestions for setting up the system and ways to be more successful and even save some cash."

Rep reply posted Mar-30-2016

A rep from AlarmSystemStore, Alarm System Store, has responded

“Thank your for your review. We always try to help customers put a system together the way we would / have in our own homes based on budget to try and get you the best coverage for your $.”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-20

Always good

"I work with alarm systems and other electronics every day. I have ordered many times from the Alarm System Store and never had any trouble. The parts ship quickly and arrive on time. I will continue to use them and recommend them to everyone.
Thanks
Greg
"

Rep reply posted Mar-30-2016

A rep from AlarmSystemStore, Alarm System Store, has responded

“Thank you so much for your continued business. We truly appreciate it!”


Rating 10/10
5/5
2016-02-17

Great handling of any issues...

"It is easy to give a good review when everything goes perfectly with an order. I think that it is more interesting to see how a company handles issues with an order. Won't go into details, but there was a small issue with my order and communications were great and resolution leaves me 100% satisfied. Seems like a very solid company."

This review was modified by KaptainKr1 on February 17 2016 10:05:08 AM
Rep reply posted Mar-30-2016

A rep from AlarmSystemStore, Alarm System Store, has responded

“Thank you for your honest review! We certainly make mistakes from time to time, but ethics and doing what's right are important to us and we always handle those occasional issues the way we'd expect them to be handled if we were the customer.”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-02-01

Excellent service!

"I purchased a DSC1832 security system package with an extra RFK5500 keypad to replace the old basic DSC system put in by the builder 15 years ago. All the needed components were there and the installation was fairly simple. My only complaint is with DSC and their difficult to follow programming instructions. I've installed several security systems over the past 30 years and this was my first DSC as I typically favor Honeywell if I have a choice as their programming instructions are much easier to use. That said, all of the security system manufactures aren't "DIY friendly" in this area so it's not an easy project for most beginners. My advice would be; if you want the DSC (or any other system), pay the price and have AlarmSystemStore do the programming for you. Once I got it going the way I wanted, I'm very happy with the finished product. "

Rep reply posted Mar-30-2016

A rep from AlarmSystemStore, Alarm System Store, has responded

“Thank you so much for your positive review!”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-01-12

Easy-peazie II!

"My second recent order for window & door sensors. Once again, no issues. Installing them at present."

This review was modified by twalter02 on January 28 2016 12:59:47 PM

Ratings Calculation Change
Learn about Our Reviews

Share AlarmSystemStore's store rating

AlarmSystemStore is a Merchant Member! Learn more

AlarmSystemStore is a merchant member
AlarmSystemStore participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,594 merchant members.