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RatingsRating
Store InformationStore Info
Full Rating Profile
  • AlarmSystemStor
    • Address: 2450 W 300 S, B-2, Columbus, IN 47201
    • Contact: alarms@alarmsystemstore.com
    • Phone: 1-888-811-0727
    • Customer Support: 1-888-811-0727
    • Business Hours: 9AM EST - 5:45PM EST
    • Fax: 1-812-342-4367

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.50/10 9.50/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 9.00/10 9.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

167 Customer Reviews

Rating 10/10
5/5
modified review posted

"I have always gotten a good price & timely shipping... But I have most enjoyed the professional support. Heartily recommend!"


Rating 10/10
5/5
modified review posted

"As usual, whenever I call, you all are polite, and knowledgeable.
Thank you
"


Rating 10/10
5/5
modified review posted

"QUICK SERVICE, GREAT PRICING."


Rating 8/10
4/5
modified review posted

"Shipped in 3 different packages, only expected one. Didn't notice stuff was missing until I scheduled the job. Received the next 2 packages over the next 2 days. Making the customer having to wait until the following week. Still waiting in the 3rd package to arrive. "

modified review Rep reply posted Feb-20-2015

Alarm System Store, AlarmSystemStore rep has responded

“Sorry for any inconvenience. As we mention in our order confirmation emails, we do stock everything on our website, it's just not always at one location and sometimes must ship from different locations. This is especially true for larger orders. We do this to get orders to you as quickly as possible as opposed to transferring ordered items to a single location then shipping all in one box.”


Rating 10/10
5/5
modified review posted

"order from this company for years now. The deliver fast, very responsive on emails and knowledgeable.
Prices are very reasonable.
"

modified review Rep reply posted Feb-13-2015

Alarm System Store, AlarmSystemStore rep has responded

“Thank you very much for the review. We certainly appreciate your continued business!”


Rating 10/10
5/5
modified review posted

"Shipping is fast. Quality seems to be very good. "


Rating 10/10
5/5
modified review posted

"Delivered quickly. Cost was best I could find on some items and competitive on the others."


Rating 6/10
3/5
modified review posted

"it would be nice if the seller didn't set shipping to have to have a signature because there is no way I can recieve a package and sign for it if i'm not home"

modified review Rep reply posted Feb-09-2015

Alarm System Store, AlarmSystemStore rep has responded

“Unfortunately in the past we've had shipments disappear off customers porches. Though the packages are insured, the carrier will not pay a claim because they consider it "delivered" and simply stolen which is not their fault. That leaves us to flip the bill for replacing the shipment. After a few of those it was determined we had to require signature for shipments meeting certain criteria.

There are options for customers in your position however that solves your problem of not being there. Both carriers we use offer an option to authorize the package to be delivered in your absence by signing the tag they leave. UPS actually allows you to do so online.”


Rating 10/10
5/5
modified review posted

"This was an A+ experience. Easy to order and quick delivery. Got just what I ordered. Very satisfied with transaction."


Rating 10/10
5/5
modified review posted

"Very professional phone interaction, part arrived on schedule."


No Avatar
otk
Rating 10/10
5/5
modified review posted

"They have very good customer care. "


Rating 10/10
5/5
modified review posted

"Prompt 3 day delivery, competitive pricing and product was as ordered"


Rating 10/10
5/5
modified review posted

"Excellent customer service. Bar none. Always get the right answers, details and help. Ordered a system in 2007, called today for more parts, they were able to look the old order up and helped with picking additional components. "


Rating 6/10
3/5
modified review posted

"I did not received it yet."

modified review Rep reply posted Jan-07-2015

Alarm System Store, AlarmSystemStore rep has responded

“Ordered 12/31, shipped 1/2. Though we were open 12/31, UPS did not provide pickups New Years Eve or New Years Day.”


Rating 10/10
5/5
modified review posted

"I've ordered from them in the past and have always had the order filled promptly and accurately."


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