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Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 2450 W 300 S, B-2, Columbus, IN 47201
    • Contact: alarms@alarmsystemstore.com
    • Phone: 1-888-811-0727
    • Customer Support: 1-888-811-0727
    • Business Hours: 9AM EST - 5:45PM EST
    • Fax: 1-812-342-4367

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.00/10 9.00/10
    Chance of future purchase: Rating 8.00/10 8.00/10
    Shipping & packaging: Rating 9.00/10 9.00/10
    Customer service: Rating 9.00/10 9.00/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

145 Customer Reviews

Rating 8/10
4/5
modified review posted

"Shipping was a little slow but everything else was as expected."


Rating 10/10
5/5
modified review posted

"I received the items 3 days after ordering them online.Fast service."


Rating 10/10
5/5
modified review posted

"Simple ordering and payment procedures. Timely shipment. Items received as described. Thanks!"


Rating 10/10
5/5
modified review posted

"When I received my order of 3 window senors, one of them was missing parts and the battery strip was already removed. It looked like it was a returned or used senor. I called the Alarm Store and got Jon Boroughs. He was very helpful and said that should not have happened and said that he would send out a replacement sensor. That is good customer service because mistakes do happen and the way a company handles the mistake says alot about that company."


Rating 10/10
5/5
modified review posted

"Accurate item description. Easy transaction and good web interface."


Rating 10/10
5/5
modified review posted

"We own a home that was built in 2001 and came with an DSC system already installed, and the subdivision has been patrolled by the Sheriff Dpt.. And until recently we did not know about burglaries or break ins, but that start to happens like anywhere else. Time came to be prepared, so I found with the help of John at AlarmSystemStore that the Control panel and Keypad got to be updated, later also the Motion sensor was replaced, needless to say that
I could not have done all of that without the help and lots of patience from Ryan, Kenny and John. AlarmSystemStore
is an excellent place to do business with, you get always parts on time, and people there always return your calls.
Congratulations and keep up the good work. Art Rappi.
"


Rating 10/10
5/5
modified review posted

"These guys ROCK! If you have alarm needs, this company can help you. They have great prices, and friendly knowledgeable staff. Highly recommend."


Rating 10/10
5/5
modified review posted

"Great company to work with : friendly helpful staff. Fast shipping."


Rating 10/10
5/5
modified review posted

"Quick shipment. Good prices. Would do again. "


Rating 10/10
5/5
modified review posted

"Correct item was promptly received. Prices are competitive with other sites selling similar items."


Rating 10/10
5/5
modified review posted

"Shipped very quickly; well packaged; got here in timely manner"


Rating 10/10
5/5
modified review posted

"Great experience, fast service and prompt delivery. Will use them again."

modified review Rep reply posted Jul-11-2014

Alarm System Store, AlarmSystemStore rep has responded

“Thank you for your review. We appreciate your business!”


Rating 10/10
5/5
modified review posted

"Good prices. Knowledge base was very helpful. Shipping was free and fast - it arrived less than 24 hours after I placed the order. "


Rating 10/10
5/5
modified review posted

"I have purchased several items from the AlarmSystemsStore and have been very pleased. The prices are fair, the shipping is fast, and the tech support is outstanding. Recently, I had to return that failed under warranty, and I had no problems. Great to do business with."

modified review Rep reply posted Jul-08-2014

Alarm System Store, AlarmSystemStore rep has responded

“Thank you for your review and many thanks for your continued business!”


Rating 8/10
4/5
modified review posted

"The alarm devices came with no instructions. I had no idea that arranging for monitoring was a separate process. Website was supposed to automatically link to a pdf form that requires completion before the alarm monitoring can be arranged.
I called last week and the form was sent as an email attachment, so I completed it and sent it as an email attachment. Haven't heard anything yet. The website does not give details on what to expect with the alarm hardware purchase or with arranging monitoring.
"

modified review Rep reply posted Jul-08-2014

Alarm System Store, AlarmSystemStore rep has responded

“I am sorry for the confusion. When you purchase monitoring you get the link to our monitoring setup form on the actual checkout page of the website. In addition to a copy of your order this last page contains the link and the procedure for activating your monitoring account.

I have forwarded your information to our monitoring department and someone will contact you with the information / instructions to finalize your alarm monitoring shortly.

As for the lack of instructions, all devices come with manuals except hardwired door and window contacts. Perhaps this is what you are referring to? The manufacturers do not provide any with those, however we are happy to assist if you have any questions about their installation.”


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