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Full Rating Profile
    • Address: 244 5th avenue
    • Contact: support@ajrichard.com
    • Phone: 1-888-871-1256
    • Customer Support: 1-888-871-1256
    • Business Hours: Monday-Thursday 9am est till 7pm est , Friday 9am est till 4.00 pm est
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • checkmark icon COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 3.44/10 3.44/10
    Shipping & packaging: Rating 4.17/10 4.17/10
    Customer service: Rating 4.05/10 4.05/10
    Return/Replacement policy: Rating 4.00/10 4.00/10

1,617 Customer Reviews

No Avatar
Ajrichies.com User
Rating 2/10
modified review posted

"I had nothing but problems with them! You are on hold forever to speak to anyone about your order. In the end after speaking with them 1 hour prior about the shipment date, I get an email stating that my order was refunded! So, I called them back again...they told me it was shipped to someone else and there was NOT anything they could do but refund my order. Horrible, Horrible Service!"

No Avatar
Ajrichies.com User
Rating 2/10
modified review posted

"You guys are right, this is a bait and switch outfit. If you get what you ordered at the price quoted, you're lucky. I had two orders for the Canon T5i... one was back ordered 4 weeks, the other was a Japanese version and the sales rep wanted another $200 for the US version. I cancelled both orders. I'm not willing to support a company that plays these games"

No Avatar
Ajrichies.com User
Rating 2/10
modified review posted

"I wish I had come to Yelp first to check this company's rates, because apparently people really have lots of negative reviews about them.
They have sold me a Nikon D600 camera, that got an Error message 1 year after the camera was purchased so Nikon obviously didn't cover it.
Then I call there and a not knowledgeable employee tells me to just send my camera to Nikon because AJ Richie was going to contact the insurance and send the information over to Nikon, so they could repair my camera.

My camera has been with Nikon for over 2 weeks without they even touching it while waiting for the warranty information (and I needed to rent an extra one because they were still waiting on info from AJRichie).
What a WASTE OF TIME AND MONEY. If my warranty was not valid for whatever reason, at least don't give me the wrong information!
And now I have to pay for the repair regardless of having a "5 year extended warranty" that is also on my receipt as purchased.

Horrible, I would never recommend this company to anyone and I am never putting my money on them again, EVER!

Rating 2/10
modified review posted


I was contacted after I placed an order with Ajrichies by Scott who tried to tell me that the camera I ordered was an international model and it was'nt built sturdy like the US model. He said it was made of plastic, did not come with a battery or charger and no warranty. He went on to try to sway me to the Canon 6D in place of the Canon 5D Mark lll saying that the 6D was a better camera for the same price. I told him I was'nt interested in anything but what I ordered and that camera was not listed as an international model on the website, which he continuously denied. He tried to push all kinds of combinations of products instead of what was advertised and I totally refused to budge. I finally told him to cancel the order and about 15 minutes later I received an email for an invoice for $3,599.00 on the original order of $2,499.00 and right at closing time on the weekend. Here are the invoices that I was sent.

AjRichie.com Express Checkout Order has been received

Thank you for your recent order with AjRichie.com.

Orders can take 3-5 business days to be processed.

If you chose the Free Ground delivery option, delivery can take anywhere from 10 to 14 business days to arrive at your location.

If you wish to have your order expedited, please contact us at 614-556-4559 during normal business hours.

Order date: 8/8/2014 1:21:22 PM

Web Confirmation #: 2418481

Thank you for shopping at AjRichie.com

Bill To:

Ship To:

Shipping Method:

Payment Method:

Ground (10-12 Business Days)









Canon EOS-5D Mark III with 24-/105mm f/4L IS USM AF Lens



Sub Total:








Grand Total:


This was the original order, then after the phone call about 15 minutes later I received this right at closing time.

Bill To

WebID Item Name Qt
Price ea. Total
pksf Package Price 1 $3,599.99 $3,599.99
cneos5diii24105rk EOS 5D Mark III W/ 24-105mm Retail Kit w/ Battery & Quick Charger 1 $0.00 $0.00
diglcdsp-de LCD Screen Protectors For Any Digital Camera 1 $0.00 $0.00
lck-de Camera and Lens Cleaning Kit 1 $0.00 $0.00
tttr-de Table Top Tripod 1 $0.00 $0.00
wr1yrsf 1 Year WorldWide Warranty Upgrade {Upgraded In box from Factory} *KIT 1 $0.00 $0.00
Package Subtotal: $3,599.99
Shipping $0.00
Total: $3,599.99

Now all of this took place after I had cancelled the order so I had to call again Monday and tell them again to cancell the order and got into a heated argument and was hung up on. Afterwards I received this.


Your order has been Billed under our Corporate name AJ BH.

Your order has been sent to the warehouse, and will be shipped shortly , if you have any questions please feel free to contact us at 614-556-4559 715 & we will be glad to help.

Once Again Thank You For Shopping With AJRichie.com, we really appreciate it !

Now this was after I had cancelled the order twice and told this a__hole off over the phone before he hung up on me. He actually charged my card for $3,599.00 unauthorized on an original order of $2,499.00 which I cancelled twice. You can best believe that Ajrichies will hear from my attorney as they have committed fraud and stolen money from me. I keep very good records and have everything in place. This will be a wake up call for Ajrichies. I wish I had known before I got involved with these scammers. Do yourself a favor and avoid this company at all costs


modified review This review was modified by Badboy55 on August 14 2014 10:19:34 PM

Rating 2/10
modified review posted


Typical bait and switch tactic. Called to inquire about Canon 5D MK III Kit # 19.
Was told that it comes with lenses different than listed on the website (canon & sigma instead of both canon). Asked for the actual price for what is written in that kit - got a price quote that was $450 higher than advertised.

Rating 2/10
modified review posted

"i got hung up on and he called me an asshole. been waiting 2 months for my order. do not buy... its a scam"

Rating 2/10
modified review posted

"This has got to be the worst company to try to buy a camera from. They out and out lie about the availability of the cameras they advertise, and try to get you to buy whatever they do have in stock(which is always a more expensive model at a higher than market value) and say that the charger, battery and warrantee is not included. I was told that my camera was in stock when I placed then order, then was told to call for confirmation. Then I was told it was ordered and would be arriving in 10 days. I wasn't contacted for another 4 weeks when I finally called to be told it would not be arriving, it was permanently out of stock. THEY ARE LIARS AND CHEATS! DO NOT BUY ANYTHING FROM THEM"

Rating 2/10
modified review posted

"DON NOT BUY ANYTHING FROM THIS WEBSITE - I ordered a camera on 7/4/14, but until 7/24/14, I had not got anything, not a phone call or email. I then call back but they said the camera I ordered is not available, and asked me to order another one. The whole thing is a scam and cheating. They purposely put a very low price on their website to attract you, and to wait for your call. Then they would tell it is not in stock. I wasted 20 days! PLEASE DO NOT BE CHEATED!!!"

modified review This review was modified by app1fcl on July 26 2014 08:11:55 AM

Rating 2/10
modified review posted

"Do not order anything from this website. This is crap and cheating. I ordered a camera and last two weeks got two emails from them telling that I need to call back to ship the camera. This is after getting a confirmation eamil on my order immdeiately after my order.When I called them back, they said, they cannot give me the camera because it is not in stock. They did NOT tell me in first time when I called. The promise was that everything was OK and I will get the camera in 5 business days. I wasted 7 days waiting for the camera. "

modified review This review was modified by sukumvi on July 10 2014 10:23:22 AM

Rating 2/10
modified review posted

"THIS IS A SCAM COMPANY. BAIT AND SWITCH WITH PRICES AND HORRIBLE CUSTOMER SERVICE. BELLIGERENT AND UNTRUSTWORTHY. THEY SHOULD BE SHUT DOWN..DO NOT SPEND YOUR MONEY HERE!!!!!!!! ..... I found an ad for Olympus tough tg-2 camera for $209. I purchased it from AJrichie on may 10th. I then get email saying i need to confirm my purchase before transaction is complete. I call and I am told they are waiting on it from overseas. Plus did I know it doesn't come with a battery? I thought it was odd for an electronic device to not have a battery. I questioned it and the customer service guy was rube to me about questioning and said I could cancel my order. I told them to just send it. I send three email over the next 5 weeks and call. The hours of operation are different on the website and different on the emails. I get ahold of someone and give them my order number on June 2nd or 3rd. I am told the shipment from overseas has been delayed but i should be getting the camera on June 11th. It is now June 17th and I call to see where the camera is. This is now 5 weeks since I purchased the camera. I am told they are a wholesaler and the product is back ordered from the vendor. Then I am asked " if I intended on purchasing the Malaysian version of the camera?" I say what's the difference? " they said they would be happy to sell me the american version which normally goes for $449 but they would sell it to me for $349." I am now speaking to a supervisor named robert or ronald.I say "no I would like the camera I purchased at the price that was quoted to me. He then gets nasty to me and asks where else am I going to purchase the camera for that price?" I said," that is not the point. I ordered this camera at this price. It is olympus and it is made overseas regardless. There are no different versions. I say this is horrible customer service and I have been misled and I am going to rake them over in reviews of the company on the internet." He says" we are a wholesaler that supplies Ryder, overstock.com and B&H Photo video. It doesn't matter because he is going to get my money or anyone else some other way from another internet company." I bad mouth ajrichie, they will get paid by these other companies."nThis was a classic bait and switch and they still have my credit card number and info. I tried to go to my account that was set up but I no longer had access. Ronald quoted me this statement as proof that they were completely in their rights " This is only a confirmation of your internet order, it is not an Invoice, and does not constitute proof of sale, All Orders need to be Verified prior to being billed and shipped, and you will receive your final invoice with your order." THIS IS A SCAM COMPANY. BAIT AND SWITCH WITH PRICES AND HORRIBLE CUSTOMER SERVICE. BELLIGERENT AND UNTRUSTWORTHY. THEY SHOULD BE SHUT DOWN. DO NOT SPEND YOUR MONEY HERE. please do something about these people. they do not deserve to practice there business. #ajrichie"

modified review This review was modified by johnpasha on June 17 2014 09:27:48 PM

Rating 4/10
modified review posted

"Just to update my order (Canon T5i body) that I placed on 6/8/14. Their website listed a price of $389 with one year warranty, which seems to be the best price that can be found. It was easy to go through the ordering online.
On 6/9, I received an email asking to call them for verbal confirmation (which is a bit strange), I called to give my name and zip code, and I was told that order will be processed and should be delivered in 10 days. It sounded not too bad thus far.
Today (6/10) I received another email asking verbal confirmation again. When I called back I was told that the camera is international model without battery, chargers, and warranty. I pointed out that the website says coming with 1-year warranty, and the sale rep explained that it was not Canon warranty but their store warranty. He told me that they do have US model available with price of $649 which is more expensive than most of other stores. I told him that I have to cancel the order, and he said he will. A confirmation email of cancellation was received a few minutes later.
I was asked to write a review about their website after I placed my web order on 6/8 so that I can get a free tripod and cleaning kit, and I did give a 5-star with a comment "the best price found.....easy online ordering......waiting for processing and shipping. More feedback will be updated after receiving the item."
Today, when I was trying to update my shopping experience on iBcart.com, it just couldn not get published.
I gave a 2-star just because the sale rep was patient enough to answer my questions and was willing to cancel my order. But their price listed on website is really misleading. I should have known that it is impossible to have such a low price available out there. My bad.
Going through reviews here, just found one thing that is very interesting: most of the positive reviews mentioned Excellent customer service. But to my internet shopping experiences, with a good internet store you hardly need to call customer service unless you get some trouble. The more calls to customer service usually means the more problems with their business.

modified review This review was modified by yongjiujiu on June 11 2014 10:10:26 AM

Rating 6/10
modified review posted

"Time will tell. I am a local TV producer that handles consumer complaints for our station. We are a national affiliate . After receiving nearly 20 consumer complaints saying this company never really sells their products at the price listed and uses bait and switch tactics, we opened an investigation, I as the producer placed an order for a Canon EOS Rebel T5i (Body) for $389.00. After 3 days we also got the email saying that we need to call to verify the order. I identified myself to the sales rep as being from the TV station and that we were recording our conversation. He asked why and I said we were investigating their company. After hearing that, he simply verified the order and said it would take several business days to ship and then take 10-14 days to reach us. I said ok. It will be interesting to see if this company after knowing that they are being investigated for fraudulent business practices actually will ship exactly what we purchase. We could have been sneaky and not been up front, but the law requires us to inform them that they are being recorded. I will keep everyone posted on the outcome. You may see this company on the 6PM news during our consumer reports segment. At that time I will reveal the TV station and when it will air."

modified review This review was modified by Peternewschannel on June 07 2014 12:11:52 AM

Rating 10/10
modified review posted

"Thanks for the great camera.???? Excellent customer service from Jeffery

modified review This review was modified by simomsays on May 29 2014 04:58:38 AM

Rating 2/10
modified review posted

"I've read a lot of negative stuff about this site and couldn't believe they are the only ones that have the Panasonic Lumix DMC-GH4 in stock when nobody else does and they have it listed at $1,629.99 when all the sites like B&H photo & Adorama have it at $1,697.99
And it looks like this company changed their name from AJRIchard.com
I haven't checked, but wondering if they closed & reopened under a different name for unethical reasons.

More things to note, they sell a bunch of memory cards with no manufacturer label! The label appears to be the design of popular manufacturers like SanDisk, but there's no name on the sticker!
Some SD cards, like their SD 16GB High Capacity Ultra High Speed Error Free isn't even indicated its an "Ultra" on the sticker! It doesn't even tell you what class it is! And the heck is an error free card?
The batteries don't even look like they fit on what they are being sold for. For instance, they have these perfectly square batteries listed as "DMW-BLF19", the same battery number that Panasonic has for the Lumix DMC-GH4. Yet that battery is long, not perfectly square! So tell me how this battery is supposed to fit on the camera?

There's a hokey counter stating sale ends in 00 day, 01 hr, etc. I'm wondering if they reset the clock back so they get more people thinking, "oh no, I got to get this order in or I'll lose out on the sale!" Of course there is nobody there to answer the phone!
On their site they list;
Order Any 2 Accessories And Get Expedited Delivery, FREE!
Well I added 2 Accessories to the cart to see what would happen when I check out, and they still charge 69.99 for 1-2 business days, 54.99 for 2-3 business day, 39.99 for 3-5 business days, free ground 10-12 business days!
So where's the free expedited shipping??

Too many things look funny with this site, def not going to take a risk with them just so I can save $70 on the camera!

modified review This review was modified by hatedfillingthisout on May 24 2014 10:13:56 PM

Rating 10/10
modified review posted

"I had a few concerns at first, but one of the owners called to personally apologize and the issue was resolved to my satisfaction. I like it when a company cares about what you think enough to call and straighten things out. It changed my whole view of the company. Good people to deal with."

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