1/5

posted Jan-19-2011

"WHAT A SCAM...We ordered a gun after waiting 24 hours of charging it didn't work. Called the company and because it was not within 3 days of delivery date we could not get a refund. Then deside to exchange and was denied the exchange because you have to have the original box but the return policy stated to NOT send it back in the original box. Had talked to the company several times and was never told to have the original box. Shipped it back in a UPS box of $10.00 then once it was received by AIRSPLAT, 6 days later of nothing I get an email stating my exchange was denied because of "NO ORIGINAL BOX". I argued the point, was told they may be able to exchange if I pay $10.00 for the missing box. I said OK I will pay, then my next denial is becuase the condition of the gun is bad. REALLY>>>>>>it had never been played with because he DIDNT WORK. SCAM and I had to disbute through my Bank. Was told by AIRSPLAT TO DO WHAT I NEED TO DO! SCAM SCAM SCAM Google and you will find so many other unhappy buyers! BUYER BEWARE!"

This review was modified by mom2ryan10 on January 19 2011 03:37:57 PM

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1/5

posted Feb-23-2011

"Good selection, good prices, but horrible customer service. If you have no issues with your product, you're fine, but any return issues - be ready for a lengthy process of phone calls and emails in order to get resolution on what should be simple defective return/exchanges. We received a defective unit out of the box (on Christmas Day) and it has taken two calls, SIX emails and six weeks for the replacement to be shipped out.

Way too many returns hoops in their system to warrant risking the loss of time in the future for us. They wouldn't even cover shipping of the defective unit coming back!


Update:3/30/11

AirSplat's response is even more frustrating than the initial experience. The below statement is unbelievable.

1)The warranty period was extended as part of their normal holiday policy and my first phone contact was made three days after Christmas. Not as an accommodation to me.

2) We noticed the defect within 5 minutes of use and phoned them as soon as we returned to town. Part of the initial frustration was that they would take information and not act upon the information, indicating later each time that there was yet more information needed to complete the process.

3) We were told to provide all information with the return unit, including replacement model to be shipped out, which we did. The reason it took two weeks to hear from us is because we were told the shipment of the replacement would be automatic and our son was wanting to know where his gun was. It was then that we learned they didn't have the charge info they needed - even though I was told all was ready to process three weeks earlier. We had no reason to check the email profile we use for purchase receipts, as we understood the process was in motion. The shipping department also had my cell phone number as well if there was information that was lost on their end and wanted to expedite the transaction.

4) Above and beyond? They had me pay for shipping back for a clearly defective unit, then for the replacement unit as well.

AirSplat, you tried to cover yourself very well below, but since the initial review, I've had the sense that has been the primary motivation on your end - not in improving your system, which I'm qualified to offer suggestions on. I warned you during the process that I was unhappy and getting more so, but you merely stuck to "that's our system" and instead of restoring faith when you had the chance, you went into damage control when it was too late.

...and that's all the time I've got to invest on this one. Consider yourself lucky I'm not billing for time. We're moving on. Again, nice spin.
"

This review was modified by TheCrooksFamily on March 30 2011 05:00:42 PM

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1/5

posted Aug-22-2003

"This company sold me spring rifles with thousands of paintballs and said they could shoot them. The paintballs jammed in the rifles, they instructed me to get them out with a plastic rod, which I did. They ended up exchanging them and then complained about the busted paintball in the gun that they had told me to get out with the plastic rod. The ones they exchanged them for was supposed to be very paintball compliant spring pistols, they jammed too. One fell completely apart and I cannot get a refund for these guns. This completely ruined my sons birthday!"

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1/5

posted Jan-26-2005

"Do NOT buy from these people! I made the mistake of making two consecutive purchases of $300+ and was burned by one.

I recieved a bad gun and it took weeks to get in touch with someone. After finally getting an RMA# from them I sent it back. I had to call THEM after the UPS tracking said they recieved it two days ago!

When I went through hell to get someone on the phone she told me it would not be for another two weeks before their tech would even LOOK at it! I could not believe this! When I asked to elevate the call to the manager or owner, she said I could not contact the owner because "he is rarely here"!

I am ending up having to call my bank and have them get my money back. My advise is that you stay away from these people. I should have paid attention to the plenty of warnings online about them. DO NOT USE AIRSPLAT.COM!"

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1/5

posted Jan-11-2005

"Buyers beware. I ordered an airgun from this company which came broken. I emailed them right away and indicated my intention to return the entire order given that receiving a broken gun did not make me feel confident about this product's quality.

After lengthy delays in responding to my request for a return authorization, I was told to return the merchandise AT MY OWN EXPENSE and under the circumstances they would not charge their usual 15% restocking fees.

It took this company nearly two months to give me a partial reimbursement on my credit card. They claim that they understood that I only wanted to return the gun,even though I had written emails stating that I wanted to return the entire order. Therefore they did charge a 15% restocking fee on the mask, bb's, magazine, etc.

In regard to the gun, they determined that the broken piece was not due to a manufacturer's defect, so they would not reimburse me for the full price of the broken gun I received. It was only after the credit card company intervened, that they agreed to a full reimbursement. They would not reimburse for shipping either way, even though I only returned the order because of a broken item.

Perhaps the worse part of this nightmare, is that AirSplat only agreed to a full reimbursement of the airgun after their techician repaired the gun (while I was on the phone on hold). Since the gun was then in "working order" they would then give my money back.

Think very carefully about buying from this company. Their shipping is expensive, and they don't reimburse for returns. They assume, if you receive a broken item, that YOU broke it, and may not return your money. They take very long to answer your emails and never answer the phone. And that gun I received, which had a broken piece on the barrel is now "fixed" and just might be the gun they send you. "

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1/5

posted Mar-30-2011

"I ordered a gun for my son's birthday. Upon receiving it we found no owner's manual, no warranty...no information! We charged the battery for 12 hours...finally figured out where the battery goes (since there's NO MANUAL) and nothing worked. We kept charging...didn't work. I contacted Airsplat via email as instructed and didn't hear back for 2 days. Emails back and forth asking me to describe the problem over and over again. They will not speak with you over the phone and you can't return anything without an RMA # which they will not give to me. I've had it with them and am going to contact the Better Business Bureau and my credit card company. I will never order from them again and will tell my friends not to, either."

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1/5

posted Dec-07-2006

"I don't normally take the time to write comments about this sort of thing, but this outfit is bad enough so it seems worth the time.
PLEASE, IF YOU KNOW WHAT'S GOOD FOR YOU, DO NOT ORDER ANYTHING FROM AIRSPLAT.

March 26, 2006: Placed order for Soft Air Thompson Military M1 Rifle. $79.95 + $12.28 shipping = $92.23, which website said was in stock. My son was paying for it with his own money.

Suddenly, next day the order status said it was out of stock. Surprise! They kept stringing me along for a while...

May 18, 2006: Finally, got fed up and called them . They said they had no idea when it would ship, but they had the Thompson Tommygun in stock but not the M1. I told them I did NOT want the Tommygun. I made the mistake of telling them I was thinking of cancelling the order, but my son wanted to wait 1 more week, so I didn't.

May 22, 2006: Called them at 4:00pm EST and told them I wanted to cancel the order. Woman said their "system is down" and to call back in an hour. Called back at 5:00, and busy, busy. Tried lots of times and couldn't get thru. Called little after 9:00 pm EST and they were closed, which was funny, since earlier in the day, they said they'd expanded their hours to 9:00 CA time.

May 23, 2006: Got an email saying my order had shipped, but the order did not state what they shipped. I called them and got a guy who seemed nice, but I think he slipped up when he told me my Tommygun was on the way. But I ordered the M1, not the Tommygun! He said the order mentioned only the Tommygun, not an M1. They must have changed it, but they never asked me, and wiped out the original information! The guy advised me to refuse the UPS shipment and just return it. He also told me to send an email to their support saying they shipped wrong thing, and I would refuse the delivery. And, that I expect a full refund, including shipping.

I sent the email the same day. I got 2 automated responses saying they received it, and another one saying it would be referred to their Tech Support dept.

May 26, 2006: I Refused the UPS package.

May 28, 2006: Got an email response that made me even angrier. I wish I had room here to show the whole email. They said they had sent me an email telling me they were substituting the Tommygun for the M1 and they said since I didn't answer the email, they just went ahead and sent the Tommygun instead. Here's a quote I copied and pasted from the email:

"In the email, we asked for you to write back if you DID NOT wish for the Thompson Tommy Gun. Since we did not get a response from you, we fulfilled your order with the Thompson Tommy."

Of course, I never received any such email. I did receive a total of 10 emails from them though (including the orig order confirmation, etc.) so it's obvious they were lying and never sent such an email. Or, maybe it was the world's biggest fluke that the only email that didn't get through was the one that counted. There were other stupid statements in the email I won't bother to list here.

I sent an email reply to them saying this was wrong in many ways. Not only is email not a reliable communication mechanism, but why would they substitute something else without a reply from me? It was obviously a stupid lie, and I told them so. I also demanded that they refund my money, including the shipping. I got 3 more emails back from them confirming that they received my email and that they would respond. Of course, I never got a real response to my scathing email to them.

June 8, 2006: Called them and confirmed they receive the gun back. Said they would send me a confirming email.

Turns out they never sent the email, but I did receive credit on my card. But, even that was screwed up. At first, I received credit for $79.95, but I received it twice. This was the amount without shipping, but since they screwed up and did it twice, I thought maybe I got lucky and they screwed up in my favor. Then, they took back the second credit. I kept checking my credit card account for several months after that to make sure they didn't charge me again.

So, I ended up paying the shipping. But, I figured it was close enough, and I was lucky to get back most of the money and only lose $12.28 overall. Of course, that doesn't account for the lost time, the aggravation, etc.

I was lucky that the guy screwed up and told me they shipped the Tommygun, because otherwise I would've opened it without knowing, and would probably have had a much harder time returning it.

THESE AIRSPLAT PEOPLE ARE CROOKS. IF YOU KNOW WHAT'S GOOD FOR YOU, DON'T DO BUSINESS WITH THEM!!!!

"

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1/5

posted May-08-2010

"My son bought an airsoft gun from airsplat.com and it quit working after 2 days. The only info we got with the gun was the book from the gun manufactorer in which the trouble shooting section said to check the gear on motor as it might need replaced. I determined the gear was fine and e-mailed airsplat on the issue. To my dismay they said that since i took the 2 screws out to check the gear that this was a breech of their policy (a policy that did NOT come with the order) and they would NOT stand behind their 30 day warranty. Please let everyone know that this company does not care about its customers all they care about is taking a kids money. What a disgrace, I personally will never let either of my kids buy from these lowlifes again."

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1/5

posted Apr-01-2007

"Here's what happened..on march 22nd i ordered two GB M4 A's. They advertised on their site, free shipping + A free shotgun but for their stupid reason i cant get both, only one..fine, i guess. 2 days later they shipped (fine, although it broke they're "guarenteed" 24hr shipped). 5 days later i get the guns. First off, the box they shipped it in came all beat up and already open, something tells me this wasnt UPS's fault because in the 6 years iv lived here, this has NEVER happened..anyways, contents looked fine.
opened up the guns, both of the damn things look like they've been used! chipped paint and scratched up parts..i was hesitant but the guns did look amazing.

One of the guns worked fine, other gun DOA!!!
called them up figuring, this place looks very professional, im sure they're customer service would be great. WRONG. i called expecting that they would do an advanced replacement and send out a gun asap maybe via free overnight. when i called them at 11am their time they said it was too late to ship (SUCH BS) and they wouldnt do anything more than ground because they're loose profit - i told the rep in the face thats crap customer service, but i guess i dont have a choice..lets start the replacement process (i pay for another gun upfront and they'll include a pre-paid shipping label to send the old one back)..now came the most retarded thing iv heard - the rep told me the "RMA manager" isnt here right now, he's out of the office and will call me back within 24hrs (WTF!?!?!)

anyways, here i am sunday, 3 days later with no word. after talking to many people i now know they're service is crap and its all just an act, the ratings on this site confirm. oh did i mention the gun is rated for 360FPS on their site, but right on the box it says 330? Anyways, when i call back monday if they dont let me return the gun for a full refund, and cover shipping im going to file a dispute with my creditcard company for fraud because thats exactly what's going on here. i dont play games and im not about to start.

EVERYBODY WHO READS THIS! DONT BE FOOLED BY THIER GOOD PRICES, THERES OTHER PLACES! PAY A LITTLE BIT MORE AND DONT GET SKREWED LIKE ME AND MANY OTHERS ON HERE HAVE!"

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1/5

posted Mar-24-2009

"I received my gun. Fired 5 or 6 shots then quit working(Iwas using high quality ammo). Paid $20 to send it back to airsplat. Got the gun back 3 weeks later with no paperwork stating what was fixed or what was wrong with it. I took it outside and it did the same thing again. i dont think they did anything at all to the gun. Now I have $155 invested in a gun that doesn't even work. Waiting to hear back. Very disappointed. Obviously, i go a defective gun and obviously they do not care about fixing them properly when they sre sent back to them. I would not have been as upset if they would have paid the shipping cost."

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