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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 3809 Durbin St
    • Contact: info@airsplat.com
    • Phone: 6263575700
    • Customer Support: 6263575700
    • Business Hours: 10:00AM-6:00PM Mon-Sat 10:00AM-5:00PM Sun
    • Fax: 6263575600

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.00/10 3.00/10
    Chance of future purchase: Rating 0.50/10 0.50/10
    Shipping & packaging: 0.00/10
    Customer service: Rating 1.00/10 1.00/10
    Return/Replacement policy: 0.00/10

What is this?

459 Customer Reviews

Rating 2/10
1/5
modified review posted

"DO NOT BUY from these rip off artists. I called today to return a battery, a charger, and to complain I never received one of the items I ordered. I was told I would get refunded from the amount I spent on items, less the sales tax. I said I wanted a refund for the items, including the sales tax. To which their customer service rep replied," We don't refund sales taxes." In other words, they are collecting sales tax for an item they never sold. It's not the money. It's the principle. If someone went to their store to get a refund, they would get a refund including the sales tax. There's nothing on their refund policy online that states we don't refund sales taxes on items returned online. What would the Board of Equalization say about a merchant who collects sales taxes on items they never sold? I wonder. May be I'm calling the wrong place and should just call the Board of Equalization. "


Rating 2/10
1/5
modified review posted

"Even after placing orders totaling over $900 I have been left in the dark about most of my items! ALL OF WHICH ARE CHRISTMAS PRESENTS!! Two of the orders (the main orders) were split and partially shipped without notice to me that they would be split. One item suppose to be shipped in 24 hours is still not shipped and it's been two weeks (no one notified me nor have they responded to my many emails asking about it). The other order that was to be shipped in one week supposedly got held up in customs and would not even arrive at Airsplat for 6-8 weeks. The only reason I know is because I emailed to inquire about the shipping time after not seeing it being shipped after a week as promised. They had no plans to even notify me apparently. Being that these are Christmas presents and as pretty much the ONLY Christmas presents my teens are getting I asked Airsplat if I could exchange the guns for ones comparable in price, that they DO have in stock ready to ship asap, so they would have something for presents instead of waiting until FEBRUARY. I found two replacements that were the same and lower in price than the ones I initially ordered. They refused to allow the exchange without me paying a couple hundred MORE dollars because the coupon code I used to make the original purchase had expired and did not fit with the newly selected guns! They wouldn't even make the exception because #1...this is just good customer service to do so....#2...their "guarantee" shipping was a lie...and #3...two kids will now not get their Christmas presents until February!! I was told they were "sorry" and that they would refer my issue to "someone higher up"....big surprise that it's been over a week and nobody has bothered to even contact me. OH...did I mention that one of the items I DID actually receive broke within minutes of being out of the box?? Yeah.....thanks Airsplat for being the Grinch AND Scrooge to our Christmas this year....bah humbug!"


Rating 4/10
2/5
modified review posted

"Don't buy their "Elite Membership". I found out the hard way that the "fine print" is used to their advantage. I like the reviews and the shipping was quick. Their "free shipping" isn't really free. There is still a "handling fee". "


Rating 10/10
5/5
modified review posted

"Good Response quick shipping everything is always as described... Great Vendor and im happy to do business with them."


Rating 8/10
4/5
modified review posted

"The ordering was easy, shipping was fast. Part of our order was 2 pairs of gloves, one m/l one small, they both came as m/l. Our son who's kids we bought them for said they have a store about 45 minutes from them and they will return the one glove to exchange after Xmas. "


Rating 2/10
1/5
modified review posted

"I called twice last week for a shipping label. I still have not received a shipping label. I ordered an item. The item was not in stock. I am still waiting"


Rating 10/10
5/5
modified review posted

"It was so easy to use the web site & place my order. Thank you for making it so easy."


Rating 4/10
2/5
modified review posted

"I bought a gun for Christmas it took them 2 days to let me know that they don't actually have the gun I ordered. Luckily they said they expect to get the gun in 2 wks. I should get gun by Christmas if not I will be upset. If I get it by Christmas I will change review to satisfied ."


Rating 4/10
2/5
modified review posted

"I paid for next day shipping, and didn't get the product until a week later!"


Rating 10/10
5/5
modified review posted

"Very impressed with the quality of the item purchases. Hope it holds up. As of right now will order from them again."


Rating 10/10
5/5
modified review posted

"Thanks! Great Christmas presents!"


Rating 10/10
5/5
modified review posted

"They adjusted our order quickly as well as shipped right away. Black Friday pricing was great also."


Rating 6/10
3/5
modified review posted

"They email me couple days later and saying that they do not have it in stock. They will get it a week later and mail it to me asap. Thereafter, I haven't recive any news about my order.
I purchased over $8000 on line every years and never had this problem at all. I mostly order form B&H photo and Amazon. You should learn form them to improve your services.
"


Rating 10/10
5/5
modified review posted

"Order shipped and arrived promptly, unlike some of their competitors."


Rating 10/10
5/5
modified review posted

"The web site is very easy to navigate and ordering the products is fast and efficent, it also lets you know if they are out of stock and will be happy to send an email to let you know if they have more in stock."


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Airsplat.com is a merchant member
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