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285 reviews![Facebook share](javascript:share_rating("{"link":"\/store\/Airsplat","store_thumb":"\/store\/thumbnail\/Airsplat.jpg","store_name":"Airsplat.com","store_rating":8.93,"total_reviews":"285"}", "store");)
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posted Jan-20-2012
“We are very sorry to hear of any issues our customer may experience.
We have contacted this customer and are currently awaiting a reply.
In this particular instance, unfortunately it seems as though the customer received a defective or non-functioning item. We will attempt to troubleshoot any issue that the item is having to prevent any undue returns. We find that a large majority of all issues are simple adjustments or fixes. We even have a large database of videos that will walk customers through on the most common issues experienced.
If these troubleshooting measures do not work, we of course be more than happy to have any item returned provided that it is still under warranty. Also, we will not provide any troubleshooting that will disqualify a customer from obtaining a Return Merchandise Authorization Number or will disqualify a customer from having their warranty honored.”
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posted Feb-03-2012![Share reaperpilot2014 review](javascript:share_rating({"review_body":"Airsplat is amazing! I have made several large orders with them, and have never had a problem. I was a loyal airsoftgi.com customer for several years, but I\u0027m hooked on airsplat now. <br><br>1. They ship incredibly fast, and keep you updated every step of the way. You also get free shipping if your order is more than $75, which is always in my case.<br>2. They have great communication. I had one item that was backordered, and they sent me several courtesy emails explaining the situation, and made a refund hassle-free when I decided I wanted something else instead. <br>3. Airsplat is dead-on with their customer service. If you have a question, they are there. They have accurate descriptions on all of their merchandise, and I have never had a problem with something being different than described.<br>4. They have the best prices around, period. <br><br>As long as Airsplat.com has what I\u0027m looking for, I don\u0027t plan on shopping anywhere else!","link":"http:\/\/www.resellerratings.com\/store\/Airsplat\/comment\/1221301#comment1221301","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Airsplat.jpg","store_name":"Airsplat.com","username":"reaperpilot2014","rating":"5"}, "single");)
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posted Jan-22-2012![Share KCJames review](javascript:share_rating({"review_body":"I recently purchased .20 gram bbs and silicone spray for my airsoft gun. The consisent update of my order along with the on-time delivery, low priced items, and quality of the items would make me buy from Airsplat again.","link":"http:\/\/www.resellerratings.com\/store\/Airsplat\/comment\/1182345#comment1182345","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Airsplat.jpg","store_name":"Airsplat.com","username":"KCJames","rating":"5"}, "single");)
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posted Jan-17-2012![Share Parkourkid13 review](javascript:share_rating({"review_body":"airsplat is a great site where everybody should go to this site as it is the best site online for buying airsoft gear","link":"http:\/\/www.resellerratings.com\/store\/Airsplat\/comment\/1167263#comment1167263","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Airsplat.jpg","store_name":"Airsplat.com","username":"Parkourkid13","rating":"5"}, "single");)
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1/5
![Share amyleecp review](javascript:share_rating({"review_body":"Horrible, horrible, horrible. Don\u0027t go here. They sent us a gun that wouldn\u0027t shoot, then made us jump through hoops backwards and forwards, sending us email after email on how to trouble shoot our new gun rather than letting us exchange it. Finally when they let us exchange this expensive, useless purchase they made it sound like it was all our fault, and gave us all kinds of grief. Stay far away from this place. ","link":"http:\/\/www.resellerratings.com\/store\/Airsplat\/comment\/1165631#comment1165631","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Airsplat.jpg","store_name":"Airsplat.com","username":"amyleecp","rating":"1"}, "single");)
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posted Jan-11-2012![Share dominion451 review](javascript:share_rating({"review_body":"Hard to say what I liked the best, their phone support is unmatched, I called before my order to find out if a particular magazine was wind-up or not and the operator who assisted me actually went to lengths to answer my question which confirmed my decision to buy, they also helped me to understand how my vest functioned so A+++ to those guys. Also, free shipping rocks ;) Not to mention they have a fantastic selection and actually sell many of the accessories for the guns they stock (i.e. Wellfire compatible G3 mags) which surprisingly is not the norm. I would absolutely recommend them to friends and have in fact already to 3 of my paintball team who are also looking to branch into airsoft.","link":"http:\/\/www.resellerratings.com\/store\/Airsplat\/comment\/1144631#comment1144631","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Airsplat.jpg","store_name":"Airsplat.com","username":"dominion451","rating":"5"}, "single");)
Share review![Share CrystalTrudel review](javascript:share_rating({"review_body":"I was initially disappointed that a well known company like \u0022Airsplat.com\u0022 would sell a $299. M-8 airsoft gun, that doesnt come with a battery nor do they carry a battery for it!! I have given this to my son for Christmas. I called Airsplat on 12\/28\/11 to order a battery that I assumed came with the gun. (upon reading the decription more closely, this was my mistake since it specifically stated the battery was not included). A sales rep sent me a battery they were hoping to work. But it didnt. <br>I was happy that they worked with me to allow me to return the gun and battery. ","link":"http:\/\/www.resellerratings.com\/store\/Airsplat\/comment\/1134605#comment1134605","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Airsplat.jpg","store_name":"Airsplat.com","username":"CrystalTrudel","rating":"4"}, "single");)
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5/5
![Share airsoft5 review](javascript:share_rating({"review_body":"I ordered a gun on tuesday and it still has not shipped i thought they had it ship withen 24 hours still waiting to ship Airsplat?<br>edit: just got a call from airsplat saying it has shipped and that they were closed on the second and third thanks airsplat","link":"http:\/\/www.resellerratings.com\/store\/Airsplat\/comment\/1117381#comment1117381","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Airsplat.jpg","store_name":"Airsplat.com","username":"airsoft5","rating":"5"}, "single");)
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![Share airsoft123456789 review](javascript:share_rating({"review_body":"Airsplat is a great website that always has the best prices and the best quality. I would highly recommened Airsplat to anyone. I will definetly be coming back to airsplat.","link":"http:\/\/www.resellerratings.com\/store\/Airsplat\/comment\/1110205#comment1110205","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Airsplat.jpg","store_name":"Airsplat.com","username":"airsoft123456789","rating":"5"}, "single");)
Share review![Share dortiz review](javascript:share_rating({"review_body":"Great product, price and fast shipping. Emailed back about some upgrades and what to buy and they followed up promptly with the suggestions I needed.","link":"http:\/\/www.resellerratings.com\/store\/Airsplat\/comment\/1105667#comment1105667","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Airsplat.jpg","store_name":"Airsplat.com","username":"dortiz","rating":"5"}, "single");)
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"i really like you guys but you should make the stickers that you put on the guns easier to take off. your packaging is great though."