We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Irwindale, CA
    • Contact: support@airsoftmegastore.com
    • Phone: 818-495-6502
    • Customer Support: 818-495-6502
    • Business Hours: 8am - 5pm PST, Monday - Friday
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.03/10 8.03/10
    Chance of future purchase: Rating 8.57/10 8.57/10
    Shipping & packaging: Rating 8.71/10 8.71/10
    Customer service: Rating 8.53/10 8.53/10
    Return/Replacement policy: Rating 8.68/10 8.68/10

3,930 Customer Reviews

Rating 10/10
5/5
modified review posted

"i have ordered over $300 worth of airsoft rifles and tactical gear and while i think they could have a bigger selection i am very impressed by the quality of all there items with a few exceptions along with there shipping, witch can sometimes take its getting there (depending on what part of the country you live in) i think airsoft megastore is a great professional and quality website "


Rating 2/10
1/5
modified review posted

"They ship empty boxes. Have you ever received an item and the box was empty. Me neither until I bought an airsoft gun from Airsoft Megastore. When I called them they refused to take responsibility. My son and I bought three guns from air soft Megastore. When the package arrived we opened it and found all three boxes for the guns. Two of the boxes were unopened and still wrapped in cellophane and contained their gun but the third box was opened and empty, the gun was missing as well as a couple accessories for the gun. They would do nothing about it. They even suggested that the loss of the product was some how my fault. I receive an empty box in the mail and it's my fault...right??? I own and operate a business and know horrible customer service when I see it. These guys are bad, very bad. Call for details Peter Nelson 503.363.7676"


Rating 10/10
5/5
modified review posted

"Airsoft Megastore has excellent customer service. A few weeks ago I had a leaking magazine, i contacted Sean from tech support and we tried to trouble shoot the leak. When that did not work they replaced it no questions asked. Recently I had a problem with a M4 battery and the next day I got a response and we resolved the problem. The customer service is amazing."


Rating 10/10
5/5
modified review posted

"A week ago I had a problem with two JG m4 and i contacted Airsoft Megastore's tech crew. I spoke to Sean and he responded to all of my emails and helped me fix the problems. I am very happy with Airsoft Megastore and their employees and I recommend this company to anyone buying anything airsoft. Again they were great and I am very happy."


Rating 10/10
5/5
modified review posted

"All my orders came quickly, complete, not broken ... Claims to Airsoft Megastore have not. Superb work. Well done. Huge gratitude to them."


Rating 10/10
5/5
modified review posted

"I ordered a chest rig from the AMS ebay Dept and it got stolen from my porch Airsoft Megastore immediately sent me a new one. They are a top notch seller and I highly highly recommend them."


Rating 10/10
5/5
modified review posted

"When I first came to this website, I was new to airsoft and unsure of what to purchase. I then contacted Jun, their customer service representative who was very professional in informing me of what to look for, as well as shipping options. As a result of the advice, I purchased an A&K SVD, as well as a bipod with a barrel adapter. After a week of use however, the bipod broke. Once again, I jumped on my computer and contacted Jun once again. He was very understanding and professional and offered me a new one, despite the fact that my warranty had expired by 3 days. He was very quick in responding to me, and within 5 days, I had a new bipod on the way. I am extreenely impressed with Airsoft Megastore's quality of products and their customer service and would reccomend their products to anyone!"


Rating 6/10
3/5
modified review posted

"Airsoft megastore is a very great place for buying airsoft guns. They make pretty sturdy and well made guns"

+ Read user comments

Rating 10/10
5/5
modified review posted

"I recently ordered an sr25 from airsoft megastore and got it within 4 business days which is pretty good for free shipping. I received everything I ordered except a suppressed that was supposed to come with the gun. I emailed customer service and they responded within 1-2 business days and put in an order for the part immediately. Jun, a Customer Service Representative was very helpful and makes me want to continue shopping at airsoft megastore. I have shopped online at other stores that will make a mistake and not fix it or they take forever to do so. Airsoft Megastore and Jun received my email and replaced the part. I'm very impressed and will continue to shop at Airsoft Megastore."


Rating 2/10
1/5
modified review posted

"Recently purchased a new M4, scope, light w/ pressure grip, and magazines for my sons birthday.
M4 looked like it had been tampered with but still worked. Light w/ pressure grip did not work, however, It had loose parts rattling inside like something was broken. when I opened it I found the switch broken but was able to at least get it to turn on. The light was very dim, definitely not the 220 lumens advertised.
Contacted Airsoft Megastore immediately and requested to return the item. Jun, their customer service rep, informed me there would be a 30 percent restocking fee since the product was opened. I told him that I had no way of knowing the product did not work unless I opened it. He still did not get it. He also told me he was doing me a favor since he did not even have to offer accepting the product back.
You would think that after spending over 350 dollars with this company that they would offer better customer service. I guess not. This is typical of a company that has grown too fast. The element of good customer service is gone.
"


Rating 10/10
5/5
modified review posted

"Airsoft Megastore is an outstanding, reliable website with excellent customer service. The one customer service representative, Sean, did a superb job helping me resolve an issue regarding a dysfunctional weapon. He provided me with vivid and coherent instructions on how to fix the weapon, so I could get it back on the playing field asap. Ultimately, AMS is a 5-star quality company that is not only reliable, but a huge promoter of Airsoft itself."


Rating 10/10
5/5
modified review posted

"I am very pleased with my purchase from Airsoft Megastore because they have a wide selection of quality products and give deals online that are great for the beginner. I give credit to Jun (customer service) who immediately responded to my e mail about my forgetting to put a code in for a free gift. The customer service is excellent! He shipped it out at no cost the next day and it and my original order arrived at the same time. I appreciate the free shipping and ability to track the order. The products arrived in perfect condition and I already tried them out. They worked better than expected and ASM has videos on youtube which helped answer any questions. Great job guys, would recommend AMS to anybody that is serious about getting into airsoft."


Rating 10/10
5/5
modified review posted

"I recently ordered a product from Airsoft Megastore and I must say I am very pleased! They have great customer service and communication and their products are exquisitely shipped and delivered quickly! Thank you so much Airsoft Megastore I will buy more from you soon!"


Rating 10/10
5/5
modified review posted

"AirsoftMegaStore was refered to me by a friend when I first started playing this sport. And not once have I purchased from any other retailer. Do you know why? The amazing customer service. They really want to help you out. Sure they have greet promotions all the time and just give away free stuff over social media. Plus they truly are the cheapest retailer I have ever seen! They sell cheeper then all the other retailers, they have the best return policy. I had a gun break and all I had to do was say what happened, send them a sample of BB's along with the broken gun and they sent to me a brand new rifle with a bonus thrown in too! But like I said, it's that genuine customer comes first attitude that always brings me back. One last example, today I sent an email to tech support and that same day within hours I got a response from a tech guy named Sean. And threw that day I got 6 emails from Sean as he helped me out. No waiting 24 hours. The same day. Truly I tell you Sean and Airsoft Meagstore have gone beyond the normal customer service. And they will do the same for you and all their customers."


Rating 10/10
5/5
modified review posted

"Airsoft Megastore is the BEST place to go for airsoft, they are cheap and the guns are amazing, everything there is outstanding. Did you know they gave me a FREE 5% off on my order, you need to check this place out! Overall this place is a 20 out of 10 BEST STORE EVER! Sean really helped with some stuff, he is a Technical Service Representative at Airsoft Mega and he is awesome Thank You!
"


Airsoft Megastore is a Merchant Member! Learn more

Airsoft Megastore is a merchant member
Airsoft Megastore participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,848 merchant members.