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"I ordered quite a few things for my Nephew for Christmas from them. The Biggest problem I have is them not trying to resolve a problem. The gun we ordered did not work. We tried some trouble-shooting ideas but they would not fix the problem. I talked to them about exchanging it for another one but John the customer service manager would not do it. He would not do anything. They say they have a 7 day return policy. I asked to speak to the owner and he said, "Thats not gonna happen." He said there was no manufacture's warranty on there guns and I was out of luck. I will never order from them again. It's bad business to be rude and not stand by your products."