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Stores > AirsoftRC.com
  • AirsoftRC.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      91331
    •  
    • BUSINESS HOURS
      10am-5pm M-F
      GENERAL PHONE
      626-263-0693
      FAX
      n/a
    • SUPPORT EMAIL
      airsoftrc@gmail.com
      SUPPORT PHONE
      626-263-0693

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review AirsoftRC.com by clicking a star below.
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Verified Customer
Rating 4/10
2/5
2017-06-09

Bad

"They really need to update to website more often "


Rating 2/10
1/5
2017-06-02

Terrible terrible terrible.

"Ordered 5/28 billed 5/28 called 5/31 asking when the items would ship because it still said processing. I was told once processed 1-3 days it would ship and I'd receive tracking details via email. Now it's 6/2 no tracking so I call they tell me to email which I did a couple hours earlier I ask how long to expect a response and she says 24 hours I ask if they are open on Saturdays and she says no but assures me I'd get a tracking number today. I receive the email with tracking for my order number showing delivery to wrong city and state. No I call no one answers. I email back and no response. Please don't order from these people it's not wise. "


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Verified Customer
Rating 2/10
1/5
2017-04-27

Complete fulure

"AirsoftRC failed to ship order and failed to respond to all emails asking what was going one.

I doubt if they are actually in business. it's just a website.
"


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Verified Customer
Rating 10/10
5/5
2017-03-16

Outstanding

"This product was exactly what I ws looking for and I am very pleased with it"


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Verified Customer
Rating 4/10
2/5
2017-02-23

Slow shipping and response

"Everything started well, I was excited about my items and since I was in a rush, I got the 3 day shipping to ensure I got everything on time. I already knew it was going to be close, but that was giving them 48 hours to drop my purchase off with the shipper. I finally got my shipping confirmation number around noon on the 3rd day, and that was too late for my event. I may have had unrealistic expectations on when I would get my order, but there should have also been information on the shipping section indicating that it may take up to X days to actually ship.

In addition to this, getting a hold of anyone is not entirely easy. The telephone number they give you can only direct you to the e-mail address that they also provide in the confirmation e-mail, then it takes on average 12 hours to respond to each e-mail. I understand they might be busy, but that's pretty shitty.

A couple of positives: they were good at addressing the issue on hand. After I said I was unsatisfied and that I no longer wanted my order they promptly gave a fully refund. I would definitely give them another shot but not if I'm under any time crunch and I'll just get the basic shipping.
"


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Verified Customer
Rating 2/10
1/5
2016-11-02

Crappy service

"I ordered a play gun for my grandson and before I realized they cancelled, they said my order slid in before they could mark it sold out. Also their shipping charge is outrageous , will not buy from again"


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Verified Customer
Rating 2/10
1/5
2016-08-01

No Response to emails

"Called and was assured a toy for my grandson was in stock.
Ordered and my credit card was immediately billed.
One week later and still not showing as shipped.
No responses to my two emails.
"


No Avatar

Verified Customer
Rating 2/10
1/5
2016-01-27

Non-existent customer service

"This company never processed my order, but they charged my credit card the day I placed my order. I attempted to email them through their website and through Outlook email, and no one responded. I attempted to call them, but only got an announcement on the phone that the mailbox was full. I was trying to find out what happened to my order which should have shipped out the day I ordered (according to their website). The only good thing about this company is that they credited the charges back to my Visa card, even though they made no attempt to communicate with me otherwise. They never apologized or explained; just sent an email saying my money was credited to my credit card. I really wanted the items I ordered as gifts for my grandsons, but will have to find them elsewhere. I've never heard of a company that doesn't answer the phone or respond to its customers. How do they stay in business? Wow!"


Rating 2/10
1/5
2015-12-28

"DON'T BUY FROM AIRSOFTRC.COM, THEY'RE A SCAM AND A BUNCH OF FRAUDS!!! TRY CALLING THEIR "CUSTOMER SUPPORT" PHONE LINE, 818-899-4904, VOICEMAIL HAS BEEN "FULL" FOR YEARS AND THERE'S NO WAY TO GET IN TOUCH WITH ANYONE! THEY EVEN HAVE A DISPUTE GOING ON WITH THE BBB THEMSELVES BECAUSE THEY NOTE THEMSELVES AS A "BBB A+ ACCREDITED" BUSINESS.....WHICH THEY ARE NOT! DO YOUR HOMEWORK, THERE'S A MOUNTAIN OF NEGATIVE REVIEWS OUT THERE.......YOU'VE BEEN WARNED!"


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Verified Customer
Rating 2/10
1/5
2015-12-26

"Have not received order I paid to have shipped in three days and can get NO customer support!!"


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Verified Customer
Rating 2/10
1/5
2015-12-25

"awefull experience still do not have my purchase three weeks later"


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Verified Customer
Rating 2/10
1/5
2015-12-21

"Very disappointed. Placed my order on 12/10/15 it is now 8:36 pm on 12/21/15 and my order is still Processing. I placed this order in hopes of receiving the two items by Christmas for my son. I check the order every day with no change. I have called the customer service line countless times with no answer. I wanted to cancel my order for a refund but there is no option to do that. You need to call customer service but no one ever picks up. The shopping was over $18.00 but I was willing to pay it because the web site claims your order will be placed same day as long as you order by a certain time. Ya well I did and many days later still Processing. I am convinced more and more everyday that this I a SCAM! With no way of canceling my order I can only hope to have the items in time for my sons birthday at the end of April. Don't waste you money please. This company should get in trouble. I hope I've helped."


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Verified Customer
Rating 10/10
5/5
2015-10-10

"A cool rifle that arrived on promised date!"


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Verified Customer
Rating 2/10
1/5
2015-07-15

"I placed an order on the 8th and have not yet received my delivery. I get an email questioning me if it was delivered and the another one 2 days later asking about the experience. Do you know where the package is? Please provide some information. "

+ Read user comments

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Verified Customer
Rating 2/10
1/5
2015-05-08

"We have not received our product and cannot a reason why or someone to talk too. "


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