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Went smooth, but I was actually charged $171.75 more when I picked up the car
"I reserved a car through AirportRentalCars.com for a car in Anchorage, Alaska. They added $171.75 extrain fees - airport access fee, municipality tax, state vehicle rental tax, customer facility charge and a vehicle licensing fee. NONE of these charges were mentioned on my reservation paperwork. My on-line reservation cost stated $501.25 including taxes and fees. When I picked up the vehicle the cost was now $636.50. When I questioned the cost I was told that the on-line reservations don't show all the costs. I argued my case but got nowhere. I will not use this website again. Why would I? It is false advertising. Even when you print out the amount and show it at the rental counter they don't honor it. You get all kinds of unexpected charges added."
NO ANSWER TO COMPLAINT
"NO ANSWER TO COMPLAINT:booking info not followed by Alamo/Enterprise: wrong car, £600 deposit taken from credit card, insurance waiver denied, roadside assistance denied.Both AirPortRentals and Alamo/Enterprise delayed responses to complaint by phone and email until too late.And AirPortRentals charged $48 disguised as a deposit."
"This company is a fraudulent service provider. Do not give them your credit card number. Airport rentals providing car rental service is a fraudulent, dishonourable company and if you choose to use this scam of a service provider you might be in litigation and a nightmare to recover funds. I booked a car rental in Dec/16. Right after I made the booking they sent a message sorry unable to find the car asked for your booking is cancelled. A month later I get a charge on my Visa credit card for $600US dollars for a no show. I have been fighting with them through my bank for 4 months now with no resolution, they refuse to refund th e money even though this is clearly a case of their system making an online error of 2 bookings when I only wanted one.You will regret dealing with this dishonest company. Do not use AirportRentals.com for car hire"
"I paid for insurance I couldn't use!!!!"
"AirportRentals.com refused to refund a $30 Credit Card "deposit" for a reservation 20 days out when I called to cancel the reservation within 24 hours. They claim the rental terms and conditions allow them to keep the deposit. Their claim is completely false. The full AirportRental.com terms and conditions for refund follow."Refund PolicyWe are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle."The terms and conditions of my selected vehicle were:Review/change/cancel your reservation“If you need to review, change or cancel your reservation, enter your confirmation number (your confirmation number as printed at the top of the confirmation form when you reserved your car), last name in the respective fields, and the Phone Number provided for the rental, and then click the REVIEW RESERVATION GO button”Absolutely nothing in the online rental process indicated that my credit card deposit was un-refundable. Refusing a deposit refund for a car rental weeks away would be an unethical practice even if customers were forewarned. AirportRentals.com is a scam. I will dispute the charge through my credit card company."
"DECEITFUL THIEVES ....... WOULD RATHER RENT FROM ISIS THAN THESE SCUMBAGS ...... GIVE ME BACK MY DEPOSIT .......MY BANK HAS BEEN WARNED ABOUT YOU AND WHILST THEY CANNOT STOP POTENTIALLY ILLEGAL DEMANDS FOR PAYMENT THEY CAN DEAL WITH IT SUBSEQUENTLY. WHY CAN'T YOU BE STRAIGHT WITH FOLK ..... AFTER ALL I ONLY WANTED TO HIRE A CAR ....ONE WOULD HAVE THOUGHT THIS WOULD BE SIMPLE ENOUGH IN 2015."
"Simple, easy to use rental car site. People posting negative reviews don't seem to understand that their complaints have to do with the rental car companies themselves, not the site they booked through."
"HORRIBLE!!! WORST SERVICE EVER. GOT TO THE AIRPORT AFTER A LONG FLIGHT. CAR I RESERVED WAS SOLD, AFTER MAKING ME WAIT 5 HOURS THEY DECIDED TO GIVE ME A COMPACT CAR AND PASS IT OFF AS A FULL SIZED CAR. WORST COMPANY EVER, I RATHER GET BURNED BY ACID IN BOTH OF MY EYEBALLS THAN EVER RENT FROM THESE SCUMBAGS AGAIN!!!!!!! I WISH I COULD GIVE THEM NEGATIVE STARS!!!!"
"Terrible company!!! They made me purchase colllision insurance for $77 upon making my reservation. Once I got to my destination to pick up my car, Dollar wanted to charge me an extra $9.99 per day for an extra driver. So, I didn't rent the car. Even though I never rented the car, airportrentalcars.com wouldn't refund the insurance. So, I had to pay for insurance that I couldn't use."
"AirportRentalCars.com listed E-Z rent-a-car at Toronto airport (YYZ) "having shuttle service to counter and car", but NOT True!! You only knew this after you arrived and called E-Z rent-a-car service number. They would ask you to take a train and get off somewhere than call them again!!! Luckily I didn't try further and canceled the appointment on the phone. I saw another terrible review about this car rental company after I came back from the trip. AirportRentalCars.com should check and should not have such misleading information."
"I loved this site! It was very simple and I was able to reserve the car I wanted quickly without signing in and jumping through hoops. Same prices as the big sites too. "