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Stores > Airgun Depot

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  • Airgun Depot

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

19 Customer Reviews

Rating 2/10

"The WORST online buying experience of my 20 years shopping online!! First.. Forgot to ship me the gun. Second. Nobody answers emails. Simply send you a ticket##. Gun was rough looking and inoperable after the second co2 . Should have been a new one. I returned the gun following their complicated return process. They received the gun on Dec 10 th. It is 20 days later and I am still waiting on a refund. I have called twice and talked to Cory in customer service. Each time he assured me it would just be a couple days. LIARS. NEVER use this site again. Luckily PayPal is working on it. "

This review was modified by Evopgt on December 29 2015 09:22:06 PM

Rating 2/10

"Just wanted to say that I'm disappointed with Airgun Depot. I have made numerous purchases with them over the last year totaling over $1000 and this takes the cake. I was sent a defective scope & pellet rifle. I returned both with instructions to send replacements for them but was charged a restocking fee and credited the difference. I have called & emailed numerous times without any resolution to the issue. I will be taking my business elsewhere.
Shame on you Airgun Depot ....

This review was modified by Porkchopxxx on August 26 2015 10:15:16 AM

Rating 2/10

"I've been a customer of airgun depot for years and have spent hundreds of dollars with them. However I believe they have lost touch with reality. Maybe they think they are too big or no longer need to pay attention. My most recent order was placed and fully paid for and was to be shipped to my summer residence (not always easy to carry air guns on commercial flights with TSA regs!). As expected, AGD sent me a confirmation email to certify it was 'me' placing the forwarded order. I followed the AGD emailed directions and confirmed my shipment. Arriving at my summer home I found no shipment was made. Even after contacting AGD about this, I have received not one response or explanation. There are PLENTY of sources to purchase these products - but from now on it will no longer be Air Gun Depot for me !"

Rating 2/10

"Quick and to the point: Horrible experience. Customer service could not or would not solve the problem the company created. Cancelled my order. I hope they are quicker to refund my money than they were fulfilling a simple order. It would add insult to injury if this turns out to be the case. I will update the post if needed. "

This review was modified by CustomerWithanMBA on March 04 2015 03:07:20 PM

Rating 2/10

"I did not receive my goods till date. their courier partner is a fraud"

This review was modified by sathyabharani on February 28 2015 04:28:53 AM

Rating 2/10

"Absolutly horrible. Do not shop this site. They are the most epensive and they dont ship. My son wanted to give me an airgun for a gift before he deployed to Afganistan, he put it on his credit card and paid the 2 day shipping. Called several times to them and they said it would ship the following, Twice. Net thing we knew they cancelled the order!!!!! We are now waiting to see if we get a refund!! VERY BAD BUSINESS. If they can't keep an order straight I can just imagine what they do with your credit card info!! "

Rating 10/10

"I was hesitant to order from them because of the negative reviews here but there were the only ones that had the Hatsan Model 95 .22 in stock. Everything went very well. I would order from them again. I received my shipment in 4 days and it was packaged very well."

Rating 2/10

"Ordered several items from them...all were in stock supposedly. They charged me immediately for the order. After a few days I get an email that one item is out of stock. They would not ship the other 7 items since one was now out of stock. They claimed the item would be back in stock in a few days. After a few days nothing. I check the order online and now all of the items were back ordered for several weeks. I emailed them to cancel the entire order. No response. I called to cancel and waited for 20 minutes on hold. They finally cancelled the order. Now they won't return my money. Total thieves. Avoid them."

This review was modified by pelletshooter on August 06 2013 09:46:27 AM

Rating 2/10

"WOW, these people at airgun depot.com are nothing but liars and thieves, they will bill your card, not send you anything, and not return your money. Sounds like a good deal for them.

US Government Fraud investigators have been notified,
Utah attorneys General has been advised
City of Draper Utah and the State of Utah licensure has been noted

Scott Thomas the owner also hides under a different company called ECHO commerce.

Rating 2/10

"The absolute worst company to deal with on the web, very deceptive, they use fraudulant tactics and will part you from your hard earned money without sending anything, STAY AWAY from these clowns."

Rating 2/10

"I ordered items on their website after their competitors said they were out of prodcut. they showed in stock and ready to deliver. After ordering, they notified me that they did not have products in and either i could wait for the whole order or pay more shipping. Oh and some i even changed for diff part numbers to try to get it shipped. i said i was not happy but just wait for the whole order. after teh ship date was a week past and they didn't call or write, i asked where my stuff was. they said it was back ordered again but for a DIFFERENT product than the initial back order. After repeatedly trying to contact them (they do NOT answer their phone), they still have to get me my product a week after the second ship date. Did they credit me for the product difference way back when i was kind and let them change some stuff out? No. have they apologized for my inconvenience, their site being wrong, shipping out stuff they said they were holding for me to someone else? no. fee tube of BB's, a call to tell me things changed? No. keep your money or spend it wisely elsewhere."

Rating 2/10

"To whom it may concern I ordered a sig sauer sp2022 hpa spring airsoft pistol by cybergun item number py-959 on febuary 17 2012 when I ordered it the website said it was in stock that was on a Thursday night. Your website said items usualy ship in 24hrs so I waited Saturday afternoon I checked the status of my order it still said pending so I called customer service the customer service rep assured me that my gun was in stock and would be mailed out on mon the 20th. That I should receive it by Friday that week . I waited till Monday and checked my order again then it said backordered. How can my gun be backordered when I ordered it online it said in stock then three days later I talk to a customer service rep who assures me its in stock and will be mailed/ now its back ordered and people are saying that you wont even receive my gun till march 15 that means even after you receive it I will still have to wait for shipment which means I wont get the gun till the end of march. It takes a month to receive merchandise you paid for on the 17th? The money was never refunded to my card. My bank still shows the 55 dollar debit to you. I would really like to know what the issue is ? all I want is the gun that was listed in stock when I ordered it and guaranteed in stock to me when I called your customer service. I don’t want a refund I would really like the product I paid for. Your reps keep saying that my card is only authorized and the money will be put back on my card in a week then redebited when gun In stock on march 15 .that was 10 days ago and money was never put back on card. if all possible can they just keep a hold on the money so maybe I can be one of the first to receive gun when shipment comes in? i guess to make along story short I don’t want the money put back on my credit card I just want the product I paid for. If there is such a demand for this gun who is to say I will even be able to get it on the 15th when you get a shipment? Im asking for some help and answers I would really like my gun and and am asking if theyr is anything you can do to speed up the process? I was guaranteed this gun by website and by customer service rep. now I have to wait a month or more to receive it??????. I mean it really does make me think maybe I should have tried another company.sorry for such a long letter but I am just trying to make sense of things . I just want my gun that was listed in stock and told to me it was in stock. Can anyone do anything to speed up this process for me?thank you for your time. i sent this review to managment and order staff it took 24hrs befor anyone even answered when they did it was basicly a generic email sayin were sorry yuo still gotta wait a month. i mean no compensation or willingnness to help. i would never recomend this site to anyone"

Rating 2/10

"Please don't use these people PLEASE !!! I bought an RWS 460 the second time I used it the compression tube eyelet (where the cocking handle connects) broke. This was nothing more than metal fatigue caused at the manufacture. I called their customer service, should be called NO CUSTOMER SERVICE, the they referred me to an online RMA form which has not been answered.


Rating 4/10

"I ordered a Centerpoint 6-24 x 50 scope for my son's airgun. When I bought the scope, they said that the purchase included a free Centerpoint one piece mount. After I placed the order and paid in full, they emailed me saying the free mount was no longer available. The offered a free mount of inferior quality or they offered to sell me a mount similar to the one that they said would be free. I told them that they sold me a scope with a free one piece Centerpoint mount and that is what they should provide. I finally agreed for them to send me the free mount because I did not want to send them additional money. I feel like these guys are not honorable. When they say they are selling you something, and you pay for it, they should send it to you."

Rating 8/10

"Their packing is amazingly poor. I bought a Gamo Varmint Hunter air rifle and a couple of other items and they were floating around in the box. Let me elaborate. Yeah, double boxed. But all the components were "free form" inside the cardboard box. The scope packaging had opened and the contents were strewn about inside the cardboard box. There is marring on my gun barrel. So who signed off on this: J. Campbell. 200+ dollars for an air gun and it's shipped like a toy. 1st time...last time! I'll do my shopping elsewhere. "

This review was modified by jeepmanjr on July 11 2010 05:46:33 PM

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