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Stores > Airgun Depot

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  • Airgun Depot

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.00/10 7.00/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 7.00/10 7.00/10
    Customer service: Rating 0.83/10 0.83/10
    Return/Replacement policy: 0.00/10

23 Customer Reviews

Rating 2/10
1/5
2016-03-21

Horrific Customer Service!

"I purchase a Umarex Octane .22 cal air rifle from them on 2/23/2016. When I received the rifle it was defective. At 15 yards the point of impact was 6 inches higher than the point of aim with max elevation adjustment on the scope. With the open sights I could sight in the gun with the rear sight cranked down against the barrel. Yes, I know how to aim and fire a rifle...
This was my second purchase from Airgun Depot. My first rifle, a Benjamin NP2, I have been happy with.
I contacted Airgun Depot on 2/29 and they responded the next day, not bad so far...
I informed them that I would be out of town and would ship the gun on 3/7, and I did. Airgun Depot received the defective gun on 3/9 at 1:47pm.
Despite numerous attempts to contact them via their Kayako ticket system and the email link on their emails, they have not communicated with me since 3/2/2016. All emails sent via their if you have a question link are returned as not deliverable. Yes, I checked my Spam folder...

This company i horrible to deal with and I recommend staying away from them.

I have since reordered the Umarex Octane from Pyramyd Air. I have much greater expectations from them and will review them too, Good or Bad!


***** Wow, 7 minutes after sending Airgun Depot the link to this review, they responded!!!! Coincidence, maybe but I don't believe in those things. They indicate the refund should go through this week. I will update at the end of the week. *****
** And today, 3/22, Airgun Depot issued a refund to my account! Still can't recommend them...**
"

This review was modified by plntech on March 22 2016 10:00:09 AM


Rating 8/10
4/5
2016-03-09

Got mine

"i ordered on 3-3-16 thur . got my stuff on 3-8-16 tue. all my stuff ther. just like if i would have gone to the store to get it. packeged good . in good working order. & fast if u ask me for free shiping. vary happy with them."

This review was modified by Doglucky on March 09 2016 06:59:46 PM

Rating 10/10
5/5
2016-02-24

Very impressed and happy customer!

"This is my second rifle purchase from AD, about a year apart. The first was a Beeman R9. They shipped very quickly 2nd day air and the shipping cost was very fair! The rifle stock had a couple small scratches and dents and when I inquired they quickly offered a replacement RMA. I decided to keep the rifle. The C/S department was a bit slow to respond but the service they provided was great!

The second was an Air Arms S500 Xtra FAC walnut at a super price! Again shipped quickly, just 5 days from online order to receipt. The rifle was packed very well and even came with a free rifle case and a tin of AA pellets! I am very impressed with AD and I would definitely order again!
"

This review was modified by love2play50 on February 24 2016 07:14:27 PM

Rating 10/10
5/5
2016-02-18
ResellerRatings.com TOP REVIEWER!

Bought a Rifle, no problem

"Was I worried after reading the reviews. Purchased a Terrus at a great price. Came double boxed, sent me a login to a special web page if I had problems. I went on youtube to check the unboxing (spanish) and everything brand new. Fast Ship, Order and delivery communication- A+."


Rating 2/10
1/5
2015-12-29

"The WORST online buying experience of my 20 years shopping online!! First.. Forgot to ship me the gun. Second. Nobody answers emails. Simply send you a ticket##. Gun was rough looking and inoperable after the second co2 . Should have been a new one. I returned the gun following their complicated return process. They received the gun on Dec 10 th. It is 20 days later and I am still waiting on a refund. I have called twice and talked to Cory in customer service. Each time he assured me it would just be a couple days. LIARS. NEVER use this site again. Luckily PayPal is working on it. "

This review was modified by Evopgt on December 29 2015 09:22:06 PM

Rating 2/10
1/5
2015-08-26

"Just wanted to say that I'm disappointed with Airgun Depot. I have made numerous purchases with them over the last year totaling over $1000 and this takes the cake. I was sent a defective scope & pellet rifle. I returned both with instructions to send replacements for them but was charged a restocking fee and credited the difference. I have called & emailed numerous times without any resolution to the issue. I will be taking my business elsewhere.
Shame on you Airgun Depot ....
"

This review was modified by Porkchopxxx on August 26 2015 10:15:16 AM

Rating 2/10
1/5
2015-06-13

"I've been a customer of airgun depot for years and have spent hundreds of dollars with them. However I believe they have lost touch with reality. Maybe they think they are too big or no longer need to pay attention. My most recent order was placed and fully paid for and was to be shipped to my summer residence (not always easy to carry air guns on commercial flights with TSA regs!). As expected, AGD sent me a confirmation email to certify it was 'me' placing the forwarded order. I followed the AGD emailed directions and confirmed my shipment. Arriving at my summer home I found no shipment was made. Even after contacting AGD about this, I have received not one response or explanation. There are PLENTY of sources to purchase these products - but from now on it will no longer be Air Gun Depot for me !"


Rating 2/10
1/5
2015-03-04

"Quick and to the point: Horrible experience. Customer service could not or would not solve the problem the company created. Cancelled my order. I hope they are quicker to refund my money than they were fulfilling a simple order. It would add insult to injury if this turns out to be the case. I will update the post if needed. "

This review was modified by CustomerWithanMBA on March 04 2015 03:07:20 PM

Rating 2/10
1/5
2015-02-28

"I did not receive my goods till date. their courier partner is a fraud"

This review was modified by sathyabharani on February 28 2015 04:28:53 AM

Rating 2/10
1/5
2014-11-11

"Absolutly horrible. Do not shop this site. They are the most epensive and they dont ship. My son wanted to give me an airgun for a gift before he deployed to Afganistan, he put it on his credit card and paid the 2 day shipping. Called several times to them and they said it would ship the following, Twice. Net thing we knew they cancelled the order!!!!! We are now waiting to see if we get a refund!! VERY BAD BUSINESS. If they can't keep an order straight I can just imagine what they do with your credit card info!! "


Rating 10/10
5/5
2014-09-02

"I was hesitant to order from them because of the negative reviews here but there were the only ones that had the Hatsan Model 95 .22 in stock. Everything went very well. I would order from them again. I received my shipment in 4 days and it was packaged very well."


Rating 2/10
1/5
2013-08-06

"Ordered several items from them...all were in stock supposedly. They charged me immediately for the order. After a few days I get an email that one item is out of stock. They would not ship the other 7 items since one was now out of stock. They claimed the item would be back in stock in a few days. After a few days nothing. I check the order online and now all of the items were back ordered for several weeks. I emailed them to cancel the entire order. No response. I called to cancel and waited for 20 minutes on hold. They finally cancelled the order. Now they won't return my money. Total thieves. Avoid them."

This review was modified by pelletshooter on August 06 2013 09:46:27 AM

Rating 2/10
1/5
2013-03-29

"WOW, these people at airgun depot.com are nothing but liars and thieves, they will bill your card, not send you anything, and not return your money. Sounds like a good deal for them.

US Government Fraud investigators have been notified,
Utah attorneys General has been advised
City of Draper Utah and the State of Utah licensure has been noted

Scott Thomas the owner also hides under a different company called ECHO commerce.
"


Rating 2/10
1/5
2013-03-22

"The absolute worst company to deal with on the web, very deceptive, they use fraudulant tactics and will part you from your hard earned money without sending anything, STAY AWAY from these clowns."


Rating 2/10
1/5
2013-02-08

"I ordered items on their website after their competitors said they were out of prodcut. they showed in stock and ready to deliver. After ordering, they notified me that they did not have products in and either i could wait for the whole order or pay more shipping. Oh and some i even changed for diff part numbers to try to get it shipped. i said i was not happy but just wait for the whole order. after teh ship date was a week past and they didn't call or write, i asked where my stuff was. they said it was back ordered again but for a DIFFERENT product than the initial back order. After repeatedly trying to contact them (they do NOT answer their phone), they still have to get me my product a week after the second ship date. Did they credit me for the product difference way back when i was kind and let them change some stuff out? No. have they apologized for my inconvenience, their site being wrong, shipping out stuff they said they were holding for me to someone else? no. fee tube of BB's, a call to tell me things changed? No. keep your money or spend it wisely elsewhere."


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