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"We purchased a portable heat pump about a year ago. About 6 months after the delivery of the unit the unit stopped working. We contacted the company and they sent us a new one. Now 6 months after receiving the replacement unit we are having problems again. This time the company will not stand by their product. They state that they have a year warranty but when it comes down to standing behind their product they are horrible."
"The most Terrible company in the world.It was ok when my boy friend got this item as valentine days gift. After 2 month, the screen didnt work. When I called for exchange, THE CUSTOMER HAS TO PAY FOR SHIPPING!!!The one year warranty and free both way shipping dont apply after 30 days. The most horrible service ever!!! Its highly NOT RECOMMEND!!!"
"My experience with air-n-ware was pleasant. Price for my water filter was great, customer service was great and delivery time was good. I would recommend air-n-water.com."
"I purchase a Soleus Portable air conditioner from air-n-water. It was shipped to my home in Deerfield Beach Florida.From the first time it was turned on it did not work properly. Contacting Soleus's tech people did not solve the issue. Did they stand behing it? Of course they did, as long as I shipped it back to California...for almost $250 in shipping costs. The item was $367 to purchase. They offered no help in the shipping charges. It was cheaper for me to pay an air conditioning technician to come up and fix it. BEWARE"
"*****Beware Air-n-Water.com return policy*******The cost to return a DEFECTIVE product is on the consumer. Purchased a NewAir AW-320ED NewAir Dual Zone Thermoelectric Wine Cooler in Sept 2011 and it no longer keeps its temps. Coldest it will go is 51 degrees and fan runs 24 hours a day. Called to return or have it repaired and was told $90.00 to ship it tp them so they could send me a new one.********BEWARE AIR-n-WATER RETURN POLICY******"
"Ordered the NewAir AC-14000H-BL 14,000 BTU. This is a portable air conditioner and heater. Works great so far, has a strong fan for distributing hot or cold air. I have not used it in August yet...live in Tx and the summers are sometimes very hot...Shipping was very fast and reasonable! Was missing a small part, replacement was fast and painless."
"Very satisfied with the web site. I haven't installed the heater yet but is definately a quality built product and I will write another review after it has been used for awhile."
"This is the second de-humidifier I ordered from Air - n - water. The first died within a year. It was so cheap I blamed myself for selecting it. This one died within 4 months. They obviously sell Chinese pieces of crap. I had to pay to return the defective unit as well to have the replacement unit sent to me. There is absolutely no sense of urgency in their operations regarding timeliness of customer service and replacement. I will never buy from them again and will tell anyone who asks that this company sucks and their policies suck. You want cheap Chinese crap? Go ahead and take your chances."
"The water cooler purchased works excellent and is an added convenience for the hot summer months."
"This company's service to customers is terrible, so beware of their tempting pricing. It may not be worth your trouble. In my case I placed an order for a refrigerator/freezer which was clearly in stock when I placed my order. They promptly charged my credit card. Nine days later I followed up on the order only to find out that it was on backorder! With absolutely no notification from them. So thanks for tying my money for no service and no product in return. This was the second time out of two transactions that I have had a problem with this company, so I am never doing business with them again."
"I attempted to buy a Royal carpet extractor from Air n Water. Order process was simple enough and the price was comparable to others. Item didn't ship for 8 days, and when it did, FedEx botched the delivery. I initiated a search for the machine and also contacted Air N Water. Not only weren't they helpful, but, they didn't believe me when I told them that despite the correct address, FedEx did not attempt to deliver here and whoever they tried to deliver to refused the machine. Theoretically, Fed Ex has shipped the extractor back to the manufacturer. I am supposed to be grateful that they are not charging me a restocking fee despite the fact that I have repeatedly told everyone that I did not refuse shipment. I can prove that I was not in the area that day. What is worse, I am now supposed to wait to make sure that the machine reaches the manufacturer before I can get my refund. Stay away from this company THEY ARE CLUELESS! "
"Purchased a Casablanca Stealth Dc Fan which were just released so on back order. Received call following day to be advised of back order and if I wished to cancel or wait. No follow up call since I wanted a better idea of how long the wait would be before I made a decision. Well fan arrived about a week later so that works too! Best pricing on the internet, professional and service orientated to call customer, dropped ball on the follow up but delivered the fan. I would shop here again without hesitation.Shop for the fan you want on other sites then order from these guys . Seem to always have a discount code of up to 5 % off on the yop of their home page."
"Good selection of merchandse and great customer service"
"Just purchased a clover b7a water cooler. So far great The cold water has a thermostat if you like it very cold, the hot water has an on- off switch if you do not want it on, and they say the water has a stainless steel holder although you can't see it. The water also comes out quickly so you can fill your glass fast. The only odd item is the hot water handle which is child proof and works fine does not sit as tight as the cold handle actually have to squeeze 2 handles together. It does not have bells or whistles but 2 people already commented (unsolicited) that they thought it was nice looking. I have the black one."
"I received my water dispenser and absolutely love it. It runs very quiet, the water is actually cold not like room temp like the old one we had. Very fast shipping, easy set up. I like that it is energy star rated, has a thermostat on the cold water, and has shut off button for the hot water so that i am not wasting heating the water when we will not be using it. Would definitely recommend this water cooler to everyone. "
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