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"Purchased a QNAP TS-509 as a Holiday gift from eaegis.com for both data storage and surveillance needs and had a few questions both pre and post order.
Had minor reservations initially and was tentative as the price seemed rather "too competetive" for good service and turnaround times but was overall very impressed with knowledge, expertise and service from their staff.
Upon contacting them a number of times via phone and e-mail pre and post order, I sensed that the company was deluged with customer orders, e-mails and phone calls and appeared short staffed and stretched but they responded ably and patiently to my questions on alternatives and different configurations.
One of the staff indicated that they were balancing customer needs and staff holiday time off needs by working late evenings and weekends whenever necessary to ensure orders were processed as expeditiously as possible. It's comforting to know that some companies still let their staff "come up for air."
Based on my buying experience and interactions with their staff I would recommend them in a heart beat. "
"I was in a desperate sollution for a NAS device, for a few months I was searching the Internet for a reliable device that would have RAID,SATA II support + other features;I finally heard about Infrant's ReadyNAS NV. I looked for the best possible price, at least at the date I purchased it - April 2006. Aegis is the reseller that had/has the best price, I had a few technical questions that were promply answered by a knowledgeable sales/support staff and I decided to place an order with this company. I'm very glad I did, I received my NAS device as scheduled. Being very satisfied with Aegis's service I wanted to make sure I post this review as a thank you for their efforts.To me it made a difference, some companies are not so customer friendly and I wanna give them a HIGH_5. BTW - I read on a nunber of online forums that many people were/are satisfied with Aegis's services, too bad they didn't have the time to post a review. Keep up the good work !"
"What can I say that hasn't been said - from ordering, through shipping, recieving, power up, and communication, all smooth as can be, first rate. I only wish everyone would follow their example. Aegis deserves 6 out of 5 stars."
"Staff was polite and prompt in all responses. Everyone was very accomidating to ensure that I recieved my product as quickly as possible and for the right rate. I would reccomend them to anyone looking for NAS solutions."
"My buying experience was again really excellent. The last time l purchased was August 2009 and this time we opted for a Thecus N5500 with 10TB the price was unbeatable as was the service, timely updates including a confirmation for completion of the 48hrs burn testing successfully, with shipping notice and tracking number. All in all once again a terrific buying experience with eAegis. Recommended without hesitation."
This review was modified by nickh on March 17 2010 06:04:41 PM
"I have been an eAegis customer for about 6 years and I would never buy a NAS from anyone but them. Their prices are great, and they give superb service... before, during, and after the sale. The only downside is you have to wait a few days for your order so they can build it and burn it in to make sure everything works. So if you need instant gratification, you probably want to buy from someone else. If you want the best service in the industry, and to be sure that what shows up in your order has been thoroughly tested and configured, then go with eAegis"
"the best price in the market. outstanding customer service. i received my order before the expected date. easy to follow instructions. powered on and was ready to go. i love it! i'm glad after all my research before buying a NAS, i stumbled upon this site that provide anything and everything that I needed to know to easily make a decision of what is best to buy for a NAS device.
Thank you EAEGIS.com for an outstanding service and product!
"I've been ordering goods from lots of different online resellers - all types of products - and I must say this reseller stood out from the others with very good customer service and personalized service. The benchmark for others to follow.
Instead of just send my order by mail, and having me wait four extra days for delivery, they arranged to have one of their employees drop it off to me personally, saving me the waiting time.
The product arrived in perfect condition, and have worked perfectly ever since. I bought a ReadyNAS 2TB NV. "
This review was modified by swidd on May 04 2006 06:44:33 PM
"Purchased a QNAP TS-509 as a Holiday gift from eaegis.com for both data storage and surveillance needs and had a few questions both pre and post order.
Had minor reservations initially and was tentative as the price seemed rather "too competetive" for good service and turnaround times but was overall very impressed with knowledge, expertise and service from their staff.
Upon contacting them a number of times via phone and e-mail pre and post order, I sensed that the company was deluged with customer orders, e-mails and phone calls and appeared short staffed and stretched but they responded ably and patiently to my questions on alternatives and different configurations.
One of the staff indicated that they were balancing customer needs and staff holiday time off needs by working late evenings and weekends whenever necessary to ensure orders were processed as expeditiously as possible. It's comforting to know that some companies still let their staff "come up for air."
Based on my buying experience and interactions with their staff I would recommend them in a heart beat. "