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posted Jan-12-2012 “We are sorry to learn you have experienced issues with our service.
The unit you refer to is a NETGEAR which when we used to sell and support we used to integrate by buying diskless models from NETGEAR and install drives, then test for 48hrs prior to shipping. As explained when you called before we did not mention the rebate as the rebate did not apply to systems that are integrated by resellers only those supplied via NETGEAR as ready integrated by them. The latter option was offered with a rebate from NETGEAR but cost some $1200 more than the system we were selling, so you got a great saving by buying from us, hence it was a lot more than the $150.00. So, the matter of compensation does not even arise.
All the product details and specifications are copied directly from NETGEAR pages and they indeed used to have the incorrect CPU frequency but then changed it and we missed to change it. The reason was simple NETGEAR made an early error and we followed through, it happens. As you can see, we no longer sell NETGEAR as both companies have mutually agreed not to continue doing business with each other. We did afford a perfectly clear and simple explanation and hence we are more than puzzled as to why this review has been posted as it seems we have not provided you with a satisfactory resolve we did and you did not intimate anything else but that. Feel free to call us please if you wish to discuss this further. I have traced back our response to you the same day as you wrote. It seems NETGEAR confimed it was 2.6GHz as well so it was more of a typo by both NETGEAR which filtered to us, but they confirmed the indeed shipped with a 2.6GHz process. So we are very confused as to what you expected us to do, when the ReadyNAS PRO 6 was supplied as per manufacturer specification. This transaction was in August 2010.
Response to Update:
Response to Update:
We have sent email/s to you proposing to resolve privately so the misunderstanding can be resolved, which we thought was resolved when you called and emailed us shortly after purchasing. We have not had a response form you at all. You sent us an email copy of NETGEAR confirming it was 2.6GHz and not 2.8GHz, the fact that it was actually as per manufacturing to be 2.6GHz it seems your complaint about being advertised by us and few other resellers is a little moot. As far as the rebate is concerned you stated you were told you would have been eligible to $150.00. We are certain you would not be and we are adamant when we built from diskless and install drives there are NO REBATES from NETGEAR. If you can prove by way of NETGEAR affirming you were eligible based on the UPC code on your outer box as well as unit (RNDP6000-200NAS), which then became RNDP6310-200SIN after we integrated drives into it, then we would be prepared to pay you the $150.00(rebate) and if you are not we will accept a public apology. That is what we call standing behind customers and the products we sell.”
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![Share](javascript:share_rating({"review_body":"eAegis sells some of the industries most affordable network attached storage devices at a fraction of the cost of other brands, or even the same brands. Their employees are helpful and thoughtful and will help you select a storage unit that fits your needs like a glove. I can\u0027t recommend them highly enough.","link":"http:\/\/www.resellerratings.com\/store\/Aegis_eaegis\/comment\/1196823#comment1196823","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aegis_eaegis.jpg","store_name":"eAegis","username":"RchGrav","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Well the purchase and delivery experience was great, but their website had a misstatement on the system specifications (stated CPU faster than it really was) and they blamed it on the manufacturer. The manufacturer\u0027s responded quickly to my question about this and showed me where the correct specification was on there site and it matched the product, so I don\u0027t think it was the manufacturer\u0027s mistake. Eaegis didn\u0027t offer me any compensation or anything. Also, they failed to tell me the product had a $150 rebate when I bought it. Maybe they don\u0027t have a burden to do this, but jeez it\u0027s like 12% of the product cost and they do carry the product. You\u0027d think they would know. When I found this out it was past the 30 day submission deadline. The product works well and they did get it to me in a reasonable time and I do believe they burned it in. Customer service is not the pristine quality other reviews here would have you believe though. If anything happens to the product under warranty I don\u0027t plan on going through them, I\u0027ll go right to the manufacturer.<br><br>Update: Regarding the vendor response comments to this review, I never contacted Eaegis about the rebate because I just recently came across an August rebate form accidentally online. When I contacted the rebate agency they told me it would have been covered by my receipt, but it was too late. So all these comments about telling me about the rebate are fabrications. Regarding the system specifications, Netgear never acknowledged to me that they had posted bad specs. I do agree Eaegis made that claim to me. But look, if I sell something to someone and misstate some aspect of what it is, I\u0027d feel some culpability and make a proposal of some kind and not just blame it on someone else. After all if I made the advertisement it would be my word at stake. A few years back I bought a laptop from Newegg that was missing a feature they had advertised. I sent them email just to let them know and even though they couldn\u0027t change the product, they went out of their way and sent me an external item that did the same thing. Now that was five star customer service.","link":"http:\/\/www.resellerratings.com\/store\/Aegis_eaegis\/comment\/1131829#comment1131829","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aegis_eaegis.jpg","store_name":"eAegis","username":"goodbuy","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"A few years back I bought a raid system from eaegis. I did not know anything about raid systems and or management. With the help of the team at eaegis I was able to make a back up system that I did not need to worry about. Know that it is two years later and hard drives have more storage, eaegis was once again able to help me select the best updated drives for my raid box. I could not be happier.<br>Thanks eaegis<br><br>John Kent","link":"http:\/\/www.resellerratings.com\/store\/Aegis_eaegis\/comment\/796671#comment796671","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aegis_eaegis.jpg","store_name":"eAegis","username":"JohnKent007","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been an eAegis customer for about 6 years and I would never buy a NAS from anyone but them. Their prices are great, and they give superb service... before, during, and after the sale. The only downside is you have to wait a few days for your order so they can build it and burn it in to make sure everything works. So if you need instant gratification, you probably want to buy from someone else. If you want the best service in the industry, and to be sure that what shows up in your order has been thoroughly tested and configured, then go with eAegis","link":"http:\/\/www.resellerratings.com\/store\/Aegis_eaegis\/comment\/690471#comment690471","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aegis_eaegis.jpg","store_name":"eAegis","username":"convergent","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is an absolutely great company to deal with. I had never heard of them until I was referred to them by an acquaintance. I had a lot of pre-sale questions and they were more than happy to help me and did so extremely quickly I would definitely recommend them and will certainly shop from them in the future.","link":"http:\/\/www.resellerratings.com\/store\/Aegis_eaegis\/comment\/650768#comment650768","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aegis_eaegis.jpg","store_name":"eAegis","username":"RealDeal71","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Best customer service I have ever experienced! Called them up on the phone at 4:40PM and had a much needed unit rush shipped out to us overnight just before FedEx was making the last pickup for the day. Thank you so much! Awesome people here highly recommended!<br>-Adam H","link":"http:\/\/www.resellerratings.com\/store\/Aegis_eaegis\/comment\/622110#comment622110","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aegis_eaegis.jpg","store_name":"eAegis","username":"ahaas","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great customer service. I would recommend this company to anyone who values customer service above and beyond was is the norm.","link":"http:\/\/www.resellerratings.com\/store\/Aegis_eaegis\/comment\/592526#comment592526","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aegis_eaegis.jpg","store_name":"eAegis","username":"jasonix","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fantastic company - they really went out of their way to help me make the purchase! Prices are also the best I could find on the web. Would not hesitate to buy in the future from them again.","link":"http:\/\/www.resellerratings.com\/store\/Aegis_eaegis\/comment\/585625#comment585625","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aegis_eaegis.jpg","store_name":"eAegis","username":"dbehr2004","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This was my 3rd order from Aegis over the years, NetGear, Thecus N7700 and now an N7700 Pro - I have found John Banks and the rest of the staff, available, helpful and ready to configure, meet last minute \u0022I need it now\u0022, deadlines and just really great to deal with. They are in Florida as I, and it was so tempting to buy elsewhere to save sales tax. That would have been a mistake and they are well worth a call.<br><br>Fortunately have only had minor newbie configuration issues but they have been there 100%.<br><br>I also do not usually bother to write reviews.... They deserve 5 Stars","link":"http:\/\/www.resellerratings.com\/store\/Aegis_eaegis\/comment\/573917#comment573917","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aegis_eaegis.jpg","store_name":"eAegis","username":"drdocb","rating":"5"}, "single");){kind=link}
"Eaegis was very helpful to our organization when selecting a model and brand of storage device for our new network. I was concerned that our goals and budget could not be met. We saved 10's of thousands of dollars by not over purchasing beyond our requirements. We are very happy our new NAS. Thanks Eaegis."