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"Ordered a replacement lamp on a Thursday. Website stated it was in stock. Did not receive notice until the following *MONDAY* (around the time I expected to RECEIVE the lamp) that the item was backordered! Contacting the customer service line only results in getting a voicemail. Contacted through their sales line and got ahold of someone VERY quickly (suspicious). At this point I was told that it would be at least 2 weeks before the item I ordered would be in stock. I had them cancel the order and they stated it would be 2 business days to get a refund (did I mention they charged my debit card immediately for the item they did not have in stock?). I will be watching closely for my money to be refunded, though from what I've read in the reviews, I'm not holding my breath. READ REVIEWS ****VERY**** CAREFULLY as it seems most (if not all) of the positive reviews for this company are likely fabricated. Learned my lesson the hard way. Now I have less than a week to get the projector lamp I need for Burning Man. This kind of behavior should be totally unacceptable."
"Very poor customer service, no one answers the phone, or email. Bought a lamp for Samsung TV, branded Philips. It lasted less than 9 months... My original one lasted five years."
"Purchased a DLP bulb, which did not fit my TV. I ordered the correct bulb according to their customer service. Got the run-around from their customer service, which wanted to charge me for shipping and a 25% restocking fee. I had to contact Visa to get my refund. DON'T buy from this website!!! "
"Ordered projector lamp, got it reasonable fast, was quite pleased. Unfortunately it blew after only a few minutes of use the. These things happen. So I emailed their returned department, as specified on their web site they won't accept a return with their approval. This was the day after receiving the item. Emailed them the again a week later. -- No response. Called their returns department (again as per their web site) left them a voice mail, stuck to the facts... called again, left another voice mail. --still nothing. ok FINE!... I contacted my credit card co and initiated a chargback (1st time ever i had to do it!)... took a while, but was eventually chaged back.. some weeks later the merchant reversed the charge!... but they NEVER did call, or email me with their return authorization or any questions. The contact on the reversal as "Jason Oliverio" and funnily enough he says the reason for the reversal "his account shows only that his order was delivered, website states *30* day return policy and 180 day exchange warranty"... um? DUH! I did not say I didn't get the item, i said it was defective. I've called their returns dept again (last week), called their sales again(last week and today), emailed again (today).. I'll try faxing today... Never talked to a live person yet. It's coming up on 5 months since the inital order. holy cow! A very nice lady named Ebony called. Short story is they're going to do Advanced replacement for me. She also explained that there were some issues with the returns department prior to her starting there in Oct 2009 (last month) We'll see how this progresses... Update: they did do advance replacment, and paid for shipping both ways."
This review was modified by holiday42 on November 25 2009 06:01:07 PM
ordered a bulb from AL on June 6 2009. It failed after just 2 months. I contacted them for a replacement which they said they would ship out as soon as they recieved a new shippment. After 1 month of calling them and finally demanding a refund, they mysteriously found 1 more bulb in their warehouse. they shipped it out and I recieved it 5 days later. I installed it and used it for 4 hours (1 football game). I woke up the next morning to a failed bulb.
I called the company and demanded a refund. They refused but offered to ship out a replacement, when they recieved their shippment! After another month (now two months since the original failure) they have shipped a replacement. At this point I have no use for this bulb as I purchased a bulb from a different vendor weeks ago (can't wait for them forever). I have tried repeatedly to get a refund but no luck."
"I placed an order for a JVC lamp on Aug 20th (a Thursday) with the Flat Rate shipping which said "Best Way, Ship within 24 hours". I hadn't gotten a tracking number or any updates on the order by the following Tuesday (the 25th), so I called and asked for a status update. Evidently they had not shipped the lamp yet but called into the warehouse to see what was up. The person I talked to called me back and said that it would be shipping out that day, and I requested that they expedite my shipping given that they clearly had not shipped it within 24 hours like they claimed they would. He said he'd put in the request and that I'd get a email with a tracking number that night.
The next morning rolls around (the 26th now), still no tracking number, so I call again and am informed that it shipped yesterday, ground, and that it had a scheduled delivery of the 1st of September, almost two weeks from the date of my order.
Of course, even though they failed to ship when they said they would, they had no problem charging my credit card instantly.
The price is good and it was easy to get someone on the phone, but I'm not at all impressed with the service I've received or their inability to ship when they claim they will. I doubt I'd order from them again."
"The item arrived two days late and part did not fit. I tried calling customer service but couldn't get a hold of anyone. Left couple voicemails but did not get a return call.
Will not buy from this seller again"
This review was modified by marylee on January 20 2010 03:41:22 PM
"Slow response to emails. Changed order date 3 times. Always made an excuse. Still have not received order.
11/28/2009 Pending 11/30/2009 Processing 12/04/2009 Backordered 12/11/2009 Processed SHIPPING TUESDAY 12/16/2009 Processed im sorry customs has it right now we are just waiting for its release any day now - ks 12/18/2009 Processed Shipping Monday 12-21"
"DO NOT BUY FROM THIS COMPANY! They charge your credit card immediately, and after a month of waiting for the shipment I have got nothing to show for the $250+ they STOLE from me. I have requested a refund, but have gotten nothing! VERY SKETCHY! "
This review was modified by purduecmpe on November 02 2009 02:48:09 PM
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posted Nov-12-2009 
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![Share](javascript:share_rating({"review_body":"Very poor customer service, no one answers the phone, or email. Bought a lamp for Samsung TV, branded Philips. It lasted less than 9 months... My original one lasted five years.","link":"http:\/\/www.resellerratings.com\/store\/Advanced_Lamps\/comment\/549841#comment549841","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Advanced_Lamps.jpg","store_name":"Advanced Lamps","username":"econfreerider","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Sent the wrong lamp . Refused to take it back a send the right one . Would never deal with them again . Doug Tatro","link":"http:\/\/www.resellerratings.com\/store\/Advanced_Lamps\/comment\/507483#comment507483","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Advanced_Lamps.jpg","store_name":"Advanced Lamps","username":"papa-bass","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased a DLP bulb, which did not fit my TV. I ordered the correct bulb according to their customer service. Got the run-around from their customer service, which wanted to charge me for shipping and a 25% restocking fee. I had to contact Visa to get my refund. DON\u0027T buy from this website!!! ","link":"http:\/\/www.resellerratings.com\/store\/Advanced_Lamps\/comment\/542688#comment542688","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Advanced_Lamps.jpg","store_name":"Advanced Lamps","username":"brmason1972","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered projector lamp, got it reasonable fast, was quite pleased. Unfortunately it blew after only a few minutes of use the. These things happen. So I emailed their returned department, as specified on their web site they won\u0027t accept a return with their approval. This was the day after receiving the item. Emailed them the again a week later. -- No response. Called their returns department (again as per their web site) left them a voice mail, stuck to the facts... called again, left another voice mail. --still nothing. ok FINE!... I contacted my credit card co and initiated a chargback (1st time ever i had to do it!)... took a while, but was eventually chaged back.. some weeks later the merchant reversed the charge!... but they NEVER did call, or email me with their return authorization or any questions. The contact on the reversal as \u0022Jason Oliverio\u0022 and funnily enough he says the reason for the reversal \u0022his account shows only that his order was delivered, website states *30* day return policy and 180 day exchange warranty\u0022... um? DUH! I did not say I didn\u0027t get the item, i said it was defective. I\u0027ve called their returns dept again (last week), called their sales again(last week and today), emailed again (today).. I\u0027ll try faxing today... Never talked to a live person yet. It\u0027s coming up on 5 months since the inital order. holy cow! A very nice lady named Ebony called. Short story is they\u0027re going to do Advanced replacement for me. She also explained that there were some issues with the returns department prior to her starting there in Oct 2009 (last month) We\u0027ll see how this progresses... Update: they did do advance replacment, and paid for shipping both ways.","link":"http:\/\/www.resellerratings.com\/store\/Advanced_Lamps\/comment\/513363#comment513363","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Advanced_Lamps.jpg","store_name":"Advanced Lamps","username":"holiday42","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DON\u0022T BUY FROM THIS COMPANY!!<br><br>ordered a bulb from AL on June 6 2009. It failed after just 2 months. I contacted them for a replacement which they said they would ship out as soon as they recieved a new shippment. After 1 month of calling them and finally demanding a refund, they mysteriously found 1 more bulb in their warehouse. they shipped it out and I recieved it 5 days later. I installed it and used it for 4 hours (1 football game). I woke up the next morning to a failed bulb.<br><br>I called the company and demanded a refund. They refused but offered to ship out a replacement, when they recieved their shippment! After another month (now two months since the original failure) they have shipped a replacement.<br> At this point I have no use for this bulb as I purchased a bulb from a different vendor weeks ago (can\u0027t wait for them forever). I have tried repeatedly to get a refund but no luck.","link":"http:\/\/www.resellerratings.com\/store\/Advanced_Lamps\/comment\/507609#comment507609","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Advanced_Lamps.jpg","store_name":"Advanced Lamps","username":"nofunkenny","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order for a JVC lamp on Aug 20th (a Thursday) with the Flat Rate shipping which said \u0022Best Way, Ship within 24 hours\u0022. I hadn\u0027t gotten a tracking number or any updates on the order by the following Tuesday (the 25th), so I called and asked for a status update. Evidently they had not shipped the lamp yet but called into the warehouse to see what was up. The person I talked to called me back and said that it would be shipping out that day, and I requested that they expedite my shipping given that they clearly had not shipped it within 24 hours like they claimed they would. He said he\u0027d put in the request and that I\u0027d get a email with a tracking number that night.<br><br>The next morning rolls around (the 26th now), still no tracking number, so I call again and am informed that it shipped yesterday, ground, and that it had a scheduled delivery of the 1st of September, almost two weeks from the date of my order.<br><br>Of course, even though they failed to ship when they said they would, they had no problem charging my credit card instantly.<br><br>The price is good and it was easy to get someone on the phone, but I\u0027m not at all impressed with the service I\u0027ve received or their inability to ship when they claim they will. I doubt I\u0027d order from them again.","link":"http:\/\/www.resellerratings.com\/store\/Advanced_Lamps\/comment\/492954#comment492954","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Advanced_Lamps.jpg","store_name":"Advanced Lamps","username":"ccarollo","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The item arrived two days late and part did not fit. I tried calling customer service but couldn\u0027t get a hold of anyone. Left couple voicemails but did not get a return call. <br><br>Will not buy from this seller again","link":"http:\/\/www.resellerratings.com\/store\/Advanced_Lamps\/comment\/533720#comment533720","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Advanced_Lamps.jpg","store_name":"Advanced Lamps","username":"marylee","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Slow response to emails. Changed order date 3 times. Always made an excuse. Still have not received order.<br><br>11\/28\/2009 \tPending \t <br>11\/30\/2009 \tProcessing \t <br>12\/04\/2009 \tBackordered \t <br>12\/11\/2009 \tProcessed \tSHIPPING TUESDAY<br>12\/16\/2009 \tProcessed \tim sorry customs has it right now we are just waiting for its release any day now - ks<br>12\/18\/2009 \tProcessed \tShipping Monday 12-21","link":"http:\/\/www.resellerratings.com\/store\/Advanced_Lamps\/comment\/524313#comment524313","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Advanced_Lamps.jpg","store_name":"Advanced Lamps","username":"robio376","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT BUY FROM THIS COMPANY! They charge your credit card immediately, and after a month of waiting for the shipment I have got nothing to show for the $250+ they STOLE from me. I have requested a refund, but have gotten nothing! VERY SKETCHY! ","link":"http:\/\/www.resellerratings.com\/store\/Advanced_Lamps\/comment\/510620#comment510620","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Advanced_Lamps.jpg","store_name":"Advanced Lamps","username":"purduecmpe","rating":"1"}, "single");){kind=link}
"Ordered a replacement lamp on a Thursday. Website stated it was in stock. Did not receive notice until the following *MONDAY* (around the time I expected to RECEIVE the lamp) that the item was backordered! Contacting the customer service line only results in getting a voicemail. Contacted through their sales line and got ahold of someone VERY quickly (suspicious). At this point I was told that it would be at least 2 weeks before the item I ordered would be in stock. I had them cancel the order and they stated it would be 2 business days to get a refund (did I mention they charged my debit card immediately for the item they did not have in stock?). I will be watching closely for my money to be refunded, though from what I've read in the reviews, I'm not holding my breath. READ REVIEWS ****VERY**** CAREFULLY as it seems most (if not all) of the positive reviews for this company are likely fabricated. Learned my lesson the hard way. Now I have less than a week to get the projector lamp I need for Burning Man. This kind of behavior should be totally unacceptable."