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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Adorama Adorama Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 42 West 18th St.
    • Contact: service@adorama.com
    • Phone: 212-741-0401
    • Customer Support: 800 8150702
    • Business Hours: Sunday 9:30am-5pm, Mon-Thur 9:00am-8pm, and Fridays 9:00am-5pm
    • Fax: 212-463-7223

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.80/10 7.80/10
    Chance of future purchase: Rating 7.02/10 7.02/10
    Shipping & packaging: Rating 7.82/10 7.82/10
    Customer service: Rating 6.54/10 6.54/10
    Return/Replacement policy: Rating 5.63/10 5.63/10

What is this?

14,595 Customer Reviews

Rating 10/10
5/5
2015-07-29

"I would like to commend Cristina S.'s work in attending me. She was extremely kind, effective and willing on helping me with my order. Because of her, I'll now search Adorama every time I have to buy anything in the US. "


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Verified Customer
Rating 4/10
2/5
2015-07-29

"I'm really frustrated that I placed my order mid-day Thursday, paid extra for overnight delivery and didn't see my purchase until Monday.

My bank account got hit for the purchase on Thursday, it should have shipped on Thursday (for Friday delivery). My order didn't ship until Friday.

I'm more than a little frustrated, which is all compounded by the fact that I'm now bombarded by ads on Facebook about how fast the order processing and delivery is. I'm taunted by the ads, which pisses me off.

I won't ever make a "time sensitive" purchase from Adorama again. They haven't lost me altogether, but they've lost my urgent business."


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Verified Customer
Rating 10/10
5/5
2015-07-29

"Excellent service and honest declaration about the product, it arrived before the promised date, in its original HP packaging. Minor criticism; first few days after order placement showed order as pending which caused me confusion. I will use this vendor again."


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Verified Customer
Rating 8/10
4/5
2015-07-28

"When I traced an order recently, I was told that you no longer were accepting pay pall which I used, therefore I assumed that I would not receive the order, subsequently I did a reorder with another compane that would accept pp. The next day your order arrived, which I did accept and now I wish I had not, because when my 2nd order arrived it cost me $30+ to return!"


Rating 10/10
5/5
2015-07-27

"Friendly agent was quick and helpful in resolving the problem when a defect in the product was discovered. Overall an excellent shopping experience for high value items."


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Verified Customer
Rating 10/10
5/5
2015-07-27

"Exelente entrega y estado de toda la mercancia"


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Verified Customer
Rating 10/10
5/5
2015-07-27

"The package was delivered safely and on time."


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Verified Customer
Rating 10/10
5/5
2015-07-27

"Quick and efficient and delivered more than expected .................................................................................................................................................................................................................................."


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Verified Customer
Rating 10/10
5/5
2015-07-27

"Site was easy to use, and the shipment arrived on time."


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Verified Customer
Rating 2/10
1/5
2015-07-27

"My order got canceled a 2nd time after the payment was confirmed with the credit card company, and customer service was not available during the weekend, when I attempted a 3rd time, my order was put on hold, another call with customer service, no one available, left voice mail. Canceled my order, was told it would take 6 weeks to process the cancellations?? I ordered with B & H, and received my order 2 days later without a problem."

Rep reply posted Jul-27-2015

adorama, Adorama rep has responded

“Thank you for your order and feedback. You placed your order on Sunday when our customer service department is closed. Your order was held for credit card verification. You called the next day and told customer service your ordered incorrectly and decided to cancel the order. We do regret your dissatisfaction.”


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Verified Customer
Rating 10/10
5/5
2015-07-26

"Shipped quickly, packaged well. All expectations were met. "


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Verified Customer
Rating 8/10
4/5
2015-07-26

"The order processed well and I received it on time however I have serious issues with the Adorama website. I could not access my account. Thinking I had the wrong password it tried to renew it. They promised to send me an e-mail to allow that to happen. I have never received the e-mail. I called Adorama and explained my problem. They promised that it would be resolved. It never has. As a result I am very reluctant to purchase on their website in the future. There is no problem with their advertising e-mails reaching me."


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Verified Customer
Rating 10/10
5/5
2015-07-26

"Adorama had the fastest ship time without all the extra cost. I will shop with Adorama again."


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Verified Customer
Rating 10/10
5/5
2015-07-26

"packages were recieved in just a couple days, very happy"


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Verified Customer
Rating 10/10
5/5
2015-07-26

"Great price, free and timely shipping. What more can I ask for?"


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Adorama participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,713 merchant members.