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  • Adorama Adorama Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 42 West 18th St.
    • Contact: service@adorama.com
    • Phone: 212-741-0401
    • Customer Support: 800 8150702
    • Business Hours: Sunday 9:30am-5pm, Mon-Thur 9:00am-8pm, and Fridays 9:00am-5pm
    • Fax: 212-463-7223

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.61/10 7.61/10
    Chance of future purchase: Rating 7.00/10 7.00/10
    Shipping & packaging: Rating 6.43/10 6.43/10
    Customer service: Rating 6.30/10 6.30/10
    Return/Replacement policy: Rating 5.42/10 5.42/10
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Verified Customer
Rating 10/10
5/5
2017-01-10

A great first experience with Adorama

"I received what I ordered in the programmed time, very well packed and I could know where the product was with the tracking information perfectly updated on internet. I give you 5 stars. "


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Verified Customer
Rating 10/10
5/5
2017-01-10

Great price and fast delivery

"I ordered a guitar for a great price, and it was shipped promptly and arrived in great condition. Very pleased."


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Verified Customer
Rating 10/10
5/5
2017-01-10

Super Speaker Deal from Adorama

"I just purchased a pair of Focal studio monitor speakers for about $219 that blow me away! Instead of seeking speakers that come close to headphone quality, these are better than my reference headphones! Try them with the new High Def streaming service TIDAL and you will think you died and went to musical heaven. This is driven my my iPhone. Tom Ledbetter."


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Verified Customer
Rating 10/10
5/5
2017-01-06

On time

"Delivered as scheduled and customer service helped with request"


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Verified Customer
Rating 10/10
5/5
2017-01-06

Satisfied Customer

"Received my printer 4 business days after I ordered it. The product is exactly as described. The price was competitive. "


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Verified Customer
Rating 10/10
5/5
2017-01-05

Adorama = Amazing!

"I ordered a Nikon D3300 from Adorama and got my camera in less than 2 days. The camera was just as described and worked perfectly. The wireless adapter was free and was a nice addition. Thanks Adorama! "


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Verified Customer
Rating 10/10
5/5
2017-01-04

Great service

"The order was delivered even earlier. Great service. "


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Verified Customer
Rating 10/10
5/5
2017-01-04

Lightning fast delivery

"Ordered one afternoon and received it by 10am the next morning on the west coast with free overnight delivery."


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Verified Customer
Rating 10/10
5/5
2017-01-04

Top Notch Service

"Very pleased with website interaction, customer service interaction, and of course the purchase of the Sigma 150-600mm C lens. Adorama could not have done better for me."


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Verified Customer
Rating 10/10
5/5
2017-01-03

Nikon D7200

"Customer service was excellent. Live chat helped with my questions and the biggest surprise was shipping. Arrived sooner than I expected "


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Verified Customer
Rating 10/10
5/5
2017-01-03

Great deal and price

"Paired with overnight shipping! The lens also comes with a free USB dock!"


Rating 2/10
1/5
2017-01-03

Buyer Beware

"Very bad experience with this company. Will never do business with them again.

Facts:
I ordered my son's Christmas gift from them on 12/7/16
Sony Vegas Pro 13 Edit - Academic ESD, Download

I expected an immediate download of the software, but was good with disks also, since he would have something to unwrap. After ordering though, no download link was visible.

On 12/15, I started getting worried, and when I logged onto the web site, it showed (for the first time) that my order was Backlogged! I immediately called the company and spoke with an agent who said that they had the product in the warehouse, and they would upgrade my shipping so that I would get it December 20th or 21st.

On December 22nd I called them back to find out why I had not received the software, and they told me they did not have it in stock, and they would have to drop ship it from the manufacturer. I asked for a supervisor and told them to make sure I knew by the end of the day what was going to happen.

Later that afternoon they called me back to let me know they did not have the software, could not get the software, and they were cancelling the order. This left me without a major gift for my son, and very little time to shop for him.

Unacceptable!
"

This review was modified by cre8ivideas on January 03 2017 12:16:41 PM

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Verified Customer
Rating 8/10
4/5
2017-01-02

christmas pics with new eyes

"shipped out quickly nice job"


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Verified Customer
Rating 10/10
5/5
2017-01-02

above and beyond

"Contacted Adorama regarding a sale that had expired. Adorma honored the sale and the Sales team at Adorama was very helpful in everything and answering questions. Very fast resolution and shipping A+ service,"


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Verified Customer
Rating 10/10
5/5
2017-01-01

Adorama is the best

"It was easy to use their website and ordering was a breeze. I love the products they sell. Shipment was fast and professionally packed. I have no complaints whatsoever about this business. I'm looking forward to more purchases from them in the future."


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