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"I've been disappointed twice by this company, on some very important collectibles. Fool me once, shame on you, fool me twice... Let's just say I won't be ordering again from AFX and I highly recommend you don't either, unless the collectibles you're ordering aren't all that important to you.I first ordered a large number of items in 2007 and was told a few were on backorder and would arrive "in 1-2 weeks". It is now 2010 and these items have NEVER been fulfilled by AFX, nor did they ever respond to my inquiries. These items are now all but unavailable, and when they are, would cost me 5-10 times what I ordered them for originally. I pre-ordered again in 2009, a case each of two different figure waves; one set of figures was delivered and the other never arrived. AFX canceled the entire wave of figures ordered on their site. Although the wave was available from other retailers, due to AFX's complete lack of communication, customers didn't know to purchase them elsewhere, having already pre-ordered through AFX. By the time we realized we wouldn't be getting them, they were sold out everywhere else.Twice burned here, and what another reviewer stated IS true, their shipping charges are extremely high. I just can't recommend this retailer. They just aren't reliable enough to be selling limited-availability collectibles."
"Not very pleased with this seller. Products are good, great selection, prices are full retail, no considerable discounts on most items. Shipping is terrible, i ordered 6 small items, weighing approximately 1lb, which required a box no more than 14 inches on any side, and was charged $11 for shipping based on how much i spent on merchandise. If i had spent a dollar less shipping would've dropped a few dollars, but package weight and size would be the same. The packing was decent, but there is no excuse for such terribly high shipping prices for no useful reason.Customer service was also unresponsive when one of the items i ordered wasn't shipped to me. They fixed my problem, but never kept me informed of what was going on, i had to contact them numerous times to figure out what was happening to resolve my botched order.Nice exclusives and selection, sometimes there are nice discounts, overall this merchant has a long way to go."
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