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"AVOID! Online back up software does not work and customer support is useless. Do not purchase their product."
"Acronis sucks! I have been screwing around with True Image for months now and now the "what to back up" window shows no drives. Previously backed up stuff will not restore and support is impossible to get. Do not buy Acronis products!"
"I have to agree with the majority of the reviews here. This has got to be the worst company to do business with - EVER. NO customer support to speak of! Buyer beware!"
"I find it interesting that all of the negative reviews of this product are redirected to a positive one with 'read more'! This is nothing more than the old IOMEGA one step backup program! I relied on this product to recover my hard drive, files and programs. I spent hundreds of dollars on peripherals to hold the backups and months of jumping through Acronis' hoops -everythng from uploading the backup to their server to taking pictures of the screens. In the end, the software had made corrupted backups and I lost everything. Then they made a backup of the corrupt clone (of the hard drive), and when it did not work, told me that *I* had made the backup and couldn't expect it to work! Acronis finally bailed altogether - I was too much trouble. But not before leading me on for 9 months with false promises of success. I feel sorry for them. I should have bought the Norton product."
"I'm not sure what has happened to the other reviewers and why their dealings with Acronis have gone so poorly, but all of the times that I've dealt with them everything went perfectly. Their software (True Image) has been working very well for me for about 5 years now. Sometimes, the major releases will cause some issues, but the Acronis developers usually get any serious problems worked out fairly quickly.Based on my own experience with this software store, I must give them a good rating, and I do appreciate all the help their software has been for me.Thanks, Acronis!"
"Avoid Acronis, I used Acronis True Image for years with multiple backups on external hard drives, when I finally needed it all were corrupt. They say you get customer support back one version, I never used it before but tried lately and no go, my last upgrade was in 08. They send out promos all the time for upgrades, if you don't upgrade and your software is more than one version old, your out of luck, no support. If you care about your data and your sanity don't buy from this company. It's worse than no backup at all, false security then nothing when you need it. And it's not just me, read some other reviews, most are having the same sort of problems, just check the reviews at Amazon, they're consistent with what you read here. I wish I'd never heard of Acronis. "
"I bought Acronis True Image and Disk Director. I haven’t really tried to use the Disk Director software yet, so I cannot comment on that. I really wanted Acronis True Image to work for me and tried over and over to use the software. Unfortunately, the software is just terrible. I have tried everything I could to get it to work and it just doesn’t work right. (3rd year of IT degree). I tried to contact Acronis Tech support and no one got back to me. After a month of waiting I tried again with the same result. I am forced to believe that Acronis is just a bad company. Anyone who treats their customers this way does not deserve to have a business at all. I am shocked that they lasted long enough to get to a ‘version 11’. Please, do yourself a favor and avoid this software at all costs.P.S. Truly, truly bad software. EDIT: I was reading through my reviews and noticed this one. I feel it only right to say that Acronis did finally get back to me and while they didn't fix my problem with the Arconis 2008 version of the software, they did give me a free copy of the 2009 version. I cannot comment on whet hr it works or not though-- I got Windows Home Server which backs up all the computers in the house every day automatically. I did finally try the Disk Director software though. It works well and is easy to use, so there is that going for them. Because of this I will change my rating of them to something higher (it was 1 check). "
"Software does not work, Vendor will not respond, Refund impossible it seems. AVOID!"
"Purchased from NewEgg.com The software package Acronis MigrateEasy states it works with and supports Windows 2000 and 2003 servers. What is not disclosed is that this support is limited. Unlike other drive migration utilities that support Windows 2000 and 2003, MigrateEasy will not work with dynamic drives (like those used for RAID 1). The fact that this is documented nowhere on their site or in the product literature is a problem. You have to use the software in order to discover this. Since Acronis offers another package that does support dynamic drives (for $600+), they do not see the failure to list this limitation of MigrateEasy as a problem.Advertising a software package works with Windows 200 or 2003 server and not disclosing such a limitation is like selling a virus scanner for email and not disclosing that is does not scan attachments.Save your time and money. Go with Ghost or ANY other drive migration software designed for Windows 2000 and 2003 server. They may be more expensive, but they actually work. Contacting customer service is a waste of time, although I enjoyed the insult I received when one of the customer service reps accidentally CC'd me in a response meant for a fellow employee."
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