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"The price was too good to pass up, so I ordered an Olympus C-5060 camera. They called me back and “confirmed” my order (yea, I got the strong-arm sales pitch too). I asked if the unit was in stock when I “confirmed” the order and was told it would ship the next day; I wanted to be sure I got the camera in time for Christmas. A week later I became nervous about my order, since the web site was still showing it as “verified” but not shipped. I emailed “customer service” asking about when the order would ship, and also asked for a UPS tracking number, since I had selected UPS Ground shipping (for $18.99). I received an email back from “Mike Wallace” in “customer service” that said (and I quote): “ ONE WEEK”
Yup, that was it – a single line that said “ ONE WEEK” all in caps. I sent back a friendly email saying “Thanks for your quick response, but help me out – does that mean you will ship it in a week, or that I will receive it in a week? And if you have already shipped it, can I get the tracking number?” I got back an email that said “YOU WILL HAVE IT IN ONE WEEK”
I waited a few more days, and still the web site showed my order as “verified” status. I got nervous again and sent another email asking them to give me specific information about when the order shipped and what the tracking number was. I got another email back from Mr. Wallace about an hour later:
“Order cancelled
Thank You Very Much Mike Wallace Customer Service”
Apparently, if you don’t buy their accessories, they have no intention of shipping the product. They certainly had no trouble charging my credit card for $658.00 the same day I placed the order, which is odd, since my “invoice” from them shows a total of $559.99
I called AMEX and cancelled the charges. These guys are shady at best - apparently if you don’t order high-priced goodies, they will cancel your order or tell you that there is a massive backorder. DON’T Waste your time. For $60 more than the fake price quoted by these jokers I bought the camera from Amazon.com and had it in my hands in three days."
This review was modified by sbsyncro on December 15 2003 01:05:48 PM
"I have been purchasing camera equipment for a few years now both mail order and over the internet. Never in my years of purchasing, have I come across a company with such low prices and with such incredible customer service. Seriously, these guys have got their act together.
My order was through cnet and consisted of two limited edition lenses. After placeing the order, I noticed that there was an offer that included other items that I would need as well. When I called acesclub, they were still recovering from a computer virus. My customer service rep (mike wallace) was unbelievably friendly and allowed me to change my order and allowed me to add an additional item. The phone call was extremely personable and was not a pitch for more add on items. After I got off the phone with mike, I knew I would order from them again.
A few days later, a huge box was waiting for me when I got home. Everything was there, as promised, without substitution or excuses. The lenses showed up before my camera did (which I ordered from somewhere else a week before my order with acesclub.
The best part of this experience was not the fact that the service was top notch, the price was exceptional, or that the delivery time was lightning fast. It was the fact that this company could deliver on all three of these aspects seamlessly. There is no doubt in my mind that I will use these guys again. If you have been on the receiving end of poor customer service and shoddy online practices in the past, acesclub is a fresh breath of air.
"Great service saleshelp professional... would order again as soon as my needs dictate. Joe was great and friendly and does a great service to both his customer and company !!!"
This review was modified by frankscarpulla on December 04 2003 08:28:45 AM
"I don't even know where to begin, the experience I had with AcesClub was horrid. Extremely unprofesisonal and rude customer service. They e-mailed me to call and verify the order, and after doing so I waited a week for the order to be processed and it turned out I had to call again to verify (apparantly nobody entered the first veryfication into the "system"). Not to mentioned that both times I called I was lied to about the very short battery life span and pressured into buying accessories. The biggest turn off though is the price change from estimated $633 to $731 by the end of the transaction. When I called and asked about that, I was told that it is because of the $75 mail in discount. There was no indication of that on the web site, and when I confronted the customer service rep Tom he started screaming that I should look again because it is there and hung up. It turns out that they had a link to sony's web site where Sony was selling the product for $100 more with a $75 mail in rebate. VERY UPSETTING, i had waited almost three weeks before I received my product, and I hope this will help you STAY AWAY FROM THOSE LOW CLASS AMATURES."
"Tom was great. He had great personality and helped me out tremendously. I wish they had more employees like Tom and more companies like Aces Club. Tom, ext. 412 helped me."
"These guys are shaddy!!! Ordered a camcorder on Dec 5th and should have recieved the "IN STOCK" item with in 10 days. About 8 days into the order I check there web site to find out it still had not shipped. I got concerned and call there 800 number and I complained to a manager, he said I would have it in 2 days. (right)
Four weeks later still no camacorder....
For the last two weeks I have called them about every day with no answer to there (800)810-4261 number. (Number is on there web page)
They tried to up sell me on addition high margin items and overnight shipping. I guess if you don't purchase these things they just walk away from your order. (not sure if there still in business, but as of 1/6/2004 I'm sure they have not answered my calls!!)"
"Recieved part of shipment from this company. Some parts where missing, some parts were wrong. Sent back thru RMA, Now have been waiting 3 weeks for this company to return correct parts from the original order.
Suggest not buying from this company based on lack of capable service."
This review was modified by sreber on December 15 2003 12:11:54 PM
"DO NOT ORDER FROM THESE LIARS!! Ordered Sony camcorder 6/10. Charged to credit card 6/11. 7/18 "being shipped tomorrow" 7/30 "no longer available. Substituting another model. 8/12 "shipping it next week". Checked w/ Sony. Model not available until 9/3. Call to AcersClub on 8/16 "Shipping it to you next week" (even tho manufacturer says no one will have it before 9/3. I understand delays when models change, but being lied to repeatedly is unfotgiveable."
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![Share](javascript:share_rating({"review_body":"I have been purchasing camera equipment for a few years now both mail order and over the internet. Never in my years of purchasing, have I come across a company with such low prices and with such incredible customer service. Seriously, these guys have got their act together. <br> <br>My order was through cnet and consisted of two limited edition lenses. After placeing the order, I noticed that there was an offer that included other items that I would need as well. When I called acesclub, they were still recovering from a computer virus. My customer service rep (mike wallace) was unbelievably friendly and allowed me to change my order and allowed me to add an additional item. The phone call was extremely personable and was not a pitch for more add on items. After I got off the phone with mike, I knew I would order from them again. <br> <br>A few days later, a huge box was waiting for me when I got home. Everything was there, as promised, without substitution or excuses. The lenses showed up before my camera did (which I ordered from somewhere else a week before my order with acesclub. <br> <br>The best part of this experience was not the fact that the service was top notch, the price was exceptional, or that the delivery time was lightning fast. It was the fact that this company could deliver on all three of these aspects seamlessly. There is no doubt in my mind that I will use these guys again. If you have been on the receiving end of poor customer service and shoddy online practices in the past, acesclub is a fresh breath of air. <br> <br>Excellent work from an A+ company!","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/106045#comment106045","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"dvd512","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great service saleshelp professional... would order again as soon as my needs dictate. Joe was great and friendly and does a great service to both his customer and company !!!","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/109132#comment109132","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"frankscarpulla","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My purchase was late an did not do what was advertised. It was returned with permission and they declined the return. They are crooks.","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/159444#comment159444","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"SAPerkins01","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I don\u0027t even know where to begin, the experience I had with AcesClub was horrid. Extremely unprofesisonal and rude customer service. They e-mailed me to call and verify the order, and after doing so I waited a week for the order to be processed and it turned out I had to call again to verify (apparantly nobody entered the first veryfication into the \u0022system\u0022). Not to mentioned that both times I called I was lied to about the very short battery life span and pressured into buying accessories. The biggest turn off though is the price change from estimated $633 to $731 by the end of the transaction. When I called and asked about that, I was told that it is because of the $75 mail in discount. There was no indication of that on the web site, and when I confronted the customer service rep Tom he started screaming that I should look again because it is there and hung up. It turns out that they had a link to sony\u0027s web site where Sony was selling the product for $100 more with a $75 mail in rebate. VERY UPSETTING, i had waited almost three weeks before I received my product, and I hope this will help you STAY AWAY FROM THOSE LOW CLASS AMATURES.","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/104165#comment104165","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"artijpl","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Tom was great. He had great personality and helped me out tremendously. I wish they had more employees like Tom and more companies like Aces Club. Tom, ext. 412 helped me.","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/106729#comment106729","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"Dreamgoods","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"These guys are shaddy!!! Ordered a camcorder on Dec 5th and should have recieved the \u0022IN STOCK\u0022 item with in 10 days. About 8 days into the order I check there web site to find out it still had not shipped. I got concerned and call there 800 number and I complained to a manager, he said I would have it in 2 days. (right)<br><br>Four weeks later still no camacorder.... <br><br>For the last two weeks I have called them about every day with no answer to there (800)810-4261 number. (Number is on there web page)<br><br>They tried to up sell me on addition high margin items and overnight shipping. I guess if you don\u0027t purchase these things they just walk away from your order. (not sure if there still in business, but as of 1\/6\/2004 I\u0027m sure they have not answered my calls!!)","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/116619#comment116619","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"sseiter","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Recieved part of shipment from this company. Some parts where missing, some parts were wrong. Sent back thru RMA, Now have been waiting 3 weeks for this company to return correct parts from the original order.<br><br>Suggest not buying from this company based on lack of capable service.","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/105970#comment105970","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"sreber","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great service. Product came fast. Joe was very helpful.","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/108719#comment108719","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"turnitup1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT ORDER FROM THESE LIARS!! Ordered Sony camcorder 6\/10. Charged to credit card 6\/11. 7\/18 \u0022being shipped tomorrow\u0022 7\/30 \u0022no longer available. Substituting another model. 8\/12 \u0022shipping it next week\u0022. Checked w\/ Sony. Model not available until 9\/3. Call to AcersClub on 8\/16 \u0022Shipping it to you next week\u0022 (even tho manufacturer says no one will have it before 9\/3. I understand delays when models change, but being lied to repeatedly is unfotgiveable.","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/156123#comment156123","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"mdSpot","rating":"1"}, "single");){kind=link}
"The price was too good to pass up, so I ordered an Olympus C-5060 camera. They called me back and “confirmed” my order (yea, I got the strong-arm sales pitch too). I asked if the unit was in stock when I “confirmed” the order and was told it would ship the next day; I wanted to be sure I got the camera in time for Christmas. A week later I became nervous about my order, since the web site was still showing it as “verified” but not shipped. I emailed “customer service” asking about when the order would ship, and also asked for a UPS tracking number, since I had selected UPS Ground shipping (for $18.99). I received an email back from “Mike Wallace” in “customer service” that said (and I quote): “ ONE WEEK”
Yup, that was it – a single line that said “ ONE WEEK” all in caps. I sent back a friendly email saying “Thanks for your quick response, but help me out – does that mean you will ship it in a week, or that I will receive it in a week? And if you have already shipped it, can I get the tracking number?” I got back an email that said “YOU WILL HAVE IT IN ONE WEEK”
I waited a few more days, and still the web site showed my order as “verified” status. I got nervous again and sent another email asking them to give me specific information about when the order shipped and what the tracking number was. I got another email back from Mr. Wallace about an hour later:
“Order cancelled
Thank You Very Much
Mike Wallace
Customer Service”
Apparently, if you don’t buy their accessories, they have no intention of shipping the product. They certainly had no trouble charging my credit card for $658.00 the same day I placed the order, which is odd, since my “invoice” from them shows a total of $559.99
I called AMEX and cancelled the charges. These guys are shady at best - apparently if you don’t order high-priced goodies, they will cancel your order or tell you that there is a massive backorder. DON’T Waste your time. For $60 more than the fake price quoted by these jokers I bought the camera from Amazon.com and had it in my hands in three days."