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"The usual story with these guys apparently - placed an order, they charged my card, 10 days later I called them because it hadn't shipped, they said its backordered (website still says its available), they said I was sent an email about the cancellation but I wasn't. On the plus side, they did credit my card the full ammount - what nice scammers these guys are. I just wish I had checked the reviews before I ordered."
"DO NOT ORDER FROM THESE LIARS!! Ordered Sony camcorder 6/10. Charged to credit card 6/11. 7/18 "being shipped tomorrow" 7/30 "no longer available. Substituting another model. 8/12 "shipping it next week". Checked w/ Sony. Model not available until 9/3. Call to AcersClub on 8/16 "Shipping it to you next week" (even tho manufacturer says no one will have it before 9/3. I understand delays when models change, but being lied to repeatedly is unfotgiveable."
"DO NOT BUY FROM THIS VENDOR! This experience was the worst I've ever had. They billed my credit card the day after I ordered it, and over a month later, it still hasn't shipped. I have called the vendor again and again, and each time they would tell lead me on, stating that it would ship early next week, or after I'd gotten that story a few times, they said it'd be shipping in the next 2 days. This has gone on, and on, and on. After this had gone on for almost a month, they told me that this camera is very hard to get (I've been "number two" on their list for several weeks now). Today, they told me that they think Olympus no longer manufactures this camera (the C-765UZ), which is (at best) totally wrong.
These guys do try to sell you overpriced accessories (as was mentioned in an earlier rating). I even had one of their salepeople call me (since I didn't add any of those items to my online order) and try to get me to add it over the phone!
STAY AWAY FROM THESE GUYS! I expect they will be reopening under another online name/web site sometime in the future since so many of us are complaining about them now."
"DO NOT BUY FROM THIS GUYS!!!!!!!!!!!!!!!!!!!!!!! Here is my theory of what they do:
They post the lowest price for the camcorder I was looking for. Their price was lower than anywhere else by $100. When you call to ask if they have the item in stock they say YES! Short after you place the order the charge the credit card. Then they call you to try to sell you overpriced accessories to make up for the low price of the original item that you purchased. After you decline to buy any accessory they put your order on the eternal backorder pile, they inform u=you that your product is in backorder after a week. Note that no other vendor that I search for had my item on backorder. After a few calls they actually informed you that the item is in backorder for at least two to three weeks. At that time I cancelled the order and was informed that I was getting a refund to my credit card in the next few days. After a few calls where they give you a different story every-time (your refund was issue a week ago. Your refund will be issue today, etc...) I actually got an email confirming my refund after I threaten them with reporting them. I hope I will see the refund shortly in my credit card, but as you can imagine I am not very hopeful!
In conclusion save yourself a few weeks of aggravation. I purchased the item from another vendor for $100 more but I actually received the camcorder two days after I placed the order."
"Definitely unpleasant experience. They are awful and full of a lie. If your time and tons of patient are worth just a couple of bucks, then do deal with them. They gonna suck you.
Day 0: double checked the item availability on the phone. They said they have it. so I ordered.
Day 1: They called me early morning around 8AM and pushed me to busy very expensive accessaries. Of cause I refused that.
Day 3: Havn't heard anything from them, so called them. They said the item will be shipped next Monday. Asked them send me email when item shipped.
Day 6: Called them to check the shipping. They said they will ship the item tomorrow. asked email again.
Day 8: No email. Called them. They said the item was shipped yesterday. Asked give me shipping information again.
Day 13: No email, No demivery. Called them. They said the item will be delivered tomorrow.
Day 15 (Wed.): No delivery. Called them. They said my order was BACK ORDERED! and will shipped next Monday by Fedex, so I can get the item by next Wedneday. What the heck! I asked to cancel my order, then They said they will ship the item tomorrow. I asked to cancle the order agian. They cancled the order. Few minutes later I called again and check my order status. The order was canceled finally.
Every time when I called them it took almost 10 minutes to got answer. Sometimes never got answer the call.
"DO NOT USE THIS MERCHANT!!! THEY HAD A GOOD PRICE ON A NEW OLYMPUS C-765 CAMERA AND ASSURED ME IT WAS IN STOCK AND WOULD BE SHIPPED THE NEXT DAY. 1 WEEK LATER I BEGAN CALLING THEM ASKING WHERE THE CAMERA WAS. THEY THEN INFORMED ME THAT THEY WOULD GET IT SHIPPED RIGHT OUT. SEVERAL DAYS LATER IT STILL HADN'T BEEN SHIPPED THEY KEPT PROMISING THEY WOULD SHIP IT EVERY DAY FOR ANOTHER WEEK TILL I CANCELLED THE ORDER. THEY WILL JUST PLAIN LIE TO TRY AND KEEP YOUR ORDER. "
"I ordered a palmcorder on Friday June 18, 2004. On Saturday June 19th, they reduced the price by $9. On Sunday June 20, "Sal" called me to confirm my order and upsell me additional items. Since AcesClub had not yet processed my order, I asked him if he would reduce my cost by their $9 reduction. He assured me he would. On June 23, the full charge including the $9 showed up on my credit card by a company called PriceItForLess. I sent a detailed email to their sales department and never heard back. Several days later I telephoned, and hung up after 20 minutes on hold. My camcorder did arrive in factory new condition but I think they should have honored the $9 reduction. I will not recommend them nor use them again."
"This company is horrendous! I bought from them because they had a good reviews on resellers.com and good prices. Maybe those reviews were fake, because my experience with this company is the worst I have ever had buying electronics. I ordered a camera online on December 9, 2003. Later that day, I received a phone call from a sales representative that pressured me to buy accessories. I let him tell me about them to see if I was interested, but in the end I told that I just wanted the camera. He kept trying to persuade me, but I continued to say no. Suddenly, he hung up the phone. After that, I never received a shipping confirmation and never received the product. I have e-mailed and phoned them about twenty times in total, but I never get a response. After two months, I still don't have my camera! One other thing to look out for: the restocking fee if you cancel!"
"These guys are shaddy!!! Ordered a camcorder on Dec 5th and should have recieved the "IN STOCK" item with in 10 days. About 8 days into the order I check there web site to find out it still had not shipped. I got concerned and call there 800 number and I complained to a manager, he said I would have it in 2 days. (right)
Four weeks later still no camacorder....
For the last two weeks I have called them about every day with no answer to there (800)810-4261 number. (Number is on there web page)
They tried to up sell me on addition high margin items and overnight shipping. I guess if you don't purchase these things they just walk away from your order. (not sure if there still in business, but as of 1/6/2004 I'm sure they have not answered my calls!!)"
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posted Aug-16-2004 
![Share](javascript:share_rating({"review_body":"The usual story with these guys apparently - placed an order, they charged my card, 10 days later I called them because it hadn\u0027t shipped, they said its backordered (website still says its available), they said I was sent an email about the cancellation but I wasn\u0027t. On the plus side, they did credit my card the full ammount - what nice scammers these guys are. I just wish I had checked the reviews before I ordered.","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/157762#comment157762","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"sirmqc","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT ORDER FROM THESE LIARS!! Ordered Sony camcorder 6\/10. Charged to credit card 6\/11. 7\/18 \u0022being shipped tomorrow\u0022 7\/30 \u0022no longer available. Substituting another model. 8\/12 \u0022shipping it next week\u0022. Checked w\/ Sony. Model not available until 9\/3. Call to AcersClub on 8\/16 \u0022Shipping it to you next week\u0022 (even tho manufacturer says no one will have it before 9\/3. I understand delays when models change, but being lied to repeatedly is unfotgiveable.","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/156123#comment156123","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"mdSpot","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT BUY FROM THIS VENDOR! This experience was the worst I\u0027ve ever had. They billed my credit card the day after I ordered it, and over a month later, it still hasn\u0027t shipped. I have called the vendor again and again, and each time they would tell lead me on, stating that it would ship early next week, or after I\u0027d gotten that story a few times, they said it\u0027d be shipping in the next 2 days. This has gone on, and on, and on. After this had gone on for almost a month, they told me that this camera is very hard to get (I\u0027ve been \u0022number two\u0022 on their list for several weeks now). Today, they told me that they think Olympus no longer manufactures this camera (the C-765UZ), which is (at best) totally wrong.<br><br>These guys do try to sell you overpriced accessories (as was mentioned in an earlier rating). I even had one of their salepeople call me (since I didn\u0027t add any of those items to my online order) and try to get me to add it over the phone!<br><br>STAY AWAY FROM THESE GUYS! I expect they will be reopening under another online name\/web site sometime in the future since so many of us are complaining about them now.","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/155808#comment155808","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"SkipLan","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT BUY FROM THIS GUYS!!!!!!!!!!!!!!!!!!!!!!!<br>Here is my theory of what they do:<br><br>They post the lowest price for the camcorder I was looking for. Their price was lower than anywhere else by $100.<br>When you call to ask if they have the item in stock they say YES!<br>Short after you place the order the charge the credit card.<br>Then they call you to try to sell you overpriced accessories to make up for the low price of the original item that you purchased.<br>After you decline to buy any accessory they put your order on the eternal backorder pile, they inform u=you that your product is in backorder after a week. Note that no other vendor that I search for had my item on backorder.<br>After a few calls they actually informed you that the item is in backorder for at least two to three weeks.<br>At that time I cancelled the order and was informed that I was getting a refund to my credit card in the next few days.<br>After a few calls where they give you a different story every-time (your refund was issue a week ago. Your refund will be issue today, etc...) I actually got an email confirming my refund after I threaten them with reporting them. I hope I will see the refund shortly in my credit card, but as you can imagine I am not very hopeful!<br><br>In conclusion save yourself a few weeks of aggravation. I purchased the item from another vendor for $100 more but I actually received the camcorder two days after I placed the order.","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/155534#comment155534","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"aaronwe","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Definitely unpleasant experience. They are awful and full of a lie. If your time and tons of patient are worth just a couple of bucks, then do deal with them. They gonna suck you.<br><br>Day 0: double checked the item availability on the phone. They said they have it. so I ordered.<br><br>Day 1: They called me early morning around 8AM and pushed me to busy very expensive accessaries. Of cause I refused that.<br><br>Day 3: Havn\u0027t heard anything from them, so called them. They said the item will be shipped next Monday. Asked them send me email when item shipped.<br><br>Day 6: Called them to check the shipping. They said they will ship the item tomorrow. asked email again.<br><br>Day 8: No email. Called them. They said the item was shipped yesterday. Asked give me shipping information again.<br><br>Day 13: No email, No demivery. Called them. They said the item will be delivered tomorrow.<br><br>Day 15 (Wed.): No delivery. Called them. They said my order was BACK ORDERED! and will shipped next Monday by Fedex, so I can get the item by next Wedneday. What the heck! I asked to cancel my order, then They said they will ship the item tomorrow. I asked to cancle the order agian. They cancled the order. Few minutes later I called again and check my order status. The order was canceled finally.<br><br>Every time when I called them it took almost 10 minutes to got answer. Sometimes never got answer the call.<br><br>Still wanna dealing with them? ","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/154303#comment154303","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"jehoon","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT USE THIS MERCHANT!!! THEY HAD A GOOD PRICE ON A NEW OLYMPUS C-765 CAMERA AND ASSURED ME IT WAS IN STOCK AND WOULD BE SHIPPED THE NEXT DAY. 1 WEEK LATER I BEGAN CALLING THEM ASKING WHERE THE CAMERA WAS. THEY THEN INFORMED ME THAT THEY WOULD GET IT SHIPPED RIGHT OUT. SEVERAL DAYS LATER IT STILL HADN\u0027T BEEN SHIPPED THEY KEPT PROMISING THEY WOULD SHIP IT EVERY DAY FOR ANOTHER WEEK TILL I CANCELLED THE ORDER. THEY WILL JUST PLAIN LIE TO TRY AND KEEP YOUR ORDER. ","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/151788#comment151788","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"SFALBERT","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a palmcorder on Friday June 18, 2004. On Saturday June 19th, they reduced the price by $9. On Sunday June 20, \u0022Sal\u0022 called me to confirm my order and upsell me additional items. Since AcesClub had not yet processed my order, I asked him if he would reduce my cost by their $9 reduction. He assured me he would. On June 23, the full charge including the $9 showed up on my credit card by a company called PriceItForLess. I sent a detailed email to their sales department and never heard back. Several days later I telephoned, and hung up after 20 minutes on hold. My camcorder did arrive in factory new condition but I think they should have honored the $9 reduction. I will not recommend them nor use them again.","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/149177#comment149177","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"Glideslope","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company is horrendous! I bought from them because they had a good reviews on resellers.com and good prices. Maybe those reviews were fake, because my experience with this company is the worst I have ever had buying electronics. I ordered a camera online on December 9, 2003. Later that day, I received a phone call from a sales representative that pressured me to buy accessories. I let him tell me about them to see if I was interested, but in the end I told that I just wanted the camera. He kept trying to persuade me, but I continued to say no. Suddenly, he hung up the phone. After that, I never received a shipping confirmation and never received the product. I have e-mailed and phoned them about twenty times in total, but I never get a response. After two months, I still don\u0027t have my camera! One other thing to look out for: the restocking fee if you cancel!","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/122096#comment122096","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"projam101","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"These guys are shaddy!!! Ordered a camcorder on Dec 5th and should have recieved the \u0022IN STOCK\u0022 item with in 10 days. About 8 days into the order I check there web site to find out it still had not shipped. I got concerned and call there 800 number and I complained to a manager, he said I would have it in 2 days. (right)<br><br>Four weeks later still no camacorder.... <br><br>For the last two weeks I have called them about every day with no answer to there (800)810-4261 number. (Number is on there web page)<br><br>They tried to up sell me on addition high margin items and overnight shipping. I guess if you don\u0027t purchase these things they just walk away from your order. (not sure if there still in business, but as of 1\/6\/2004 I\u0027m sure they have not answered my calls!!)","link":"http:\/\/www.resellerratings.com\/store\/Aces_Club\/comment\/116619#comment116619","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Aces_Club.jpg","store_name":"Aces Club","username":"sseiter","rating":"1"}, "single");){kind=link}
"My purchase was late an did not do what was advertised. It was returned with permission and they declined the return. They are crooks."