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  • Acer

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  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Acer by clicking a star below.
Rating 2/10
1/5
2014-07-22

"I purchased an Acer Aspire PC in July of 2012. It has never performed properly. The Acer Technicians told me the PC was functioning properly (it was not). I purchased an extended warranty, thank goodness. I finally convinced them something was wrong. To make a long story short after fighting the problem for two years it was determined that the mother board had a problem. And guess what, a new mother board
is not available. So the warranty company reimbursed me
a dollar amount less the visiting technicians charges. I will never buy another Acer product.
"



Rating 2/10
1/5
2012-08-30

"I ordered an Acer Aspire One 756 on 8-23-2012 and set my shipping address to a local UPS store because I have standing signature waivers with the shipping companies and I didn't want to have the package sitting on the porch. They e-mailed me to have me call in to verify unspecific information on Friday after their offices had closed. I called in the following Monday and verified my billing and shipping address. They then told me that they can only ship to an address where I could sign for the package. I was forced to allow them to ship to my home address. It has been a couple days and I hadn't received a shipping notification with a tracking number. I called them this morning and they told me the product is on back order and should ship out in the next couple days. I didn't receive any indication of this when I called in previously on Monday or an e-mail stating it was back ordered and the website stated that this product was in stock when I ordered it. I'm *highly* upset. The only upside is that their customer service has been helpful and fairly responsive when calling in."


Rating 2/10
1/5
2012-07-27

"Acer is just an all around disappointment. I have 6 acer laptops that are less than 6 months old that all have varying issues.

I will give one example.

One netbook I have's hard drive just crap out all of the sudden. Acer told me to send it in, but I had to pay for shipping. Thought that was ok considering the cost of an all new computer. But when I received the computer back about 10 days later it had the same problem. The slip they included in the box said the hard drive was replaced but apparently not. So I called them up and they said that this time when I sent it in the shipping would be free because it was within 90 days of the last time. I thought was great until I got it back the second time. Now, not only does the hard drive continue to malfunction but the computer will not charge either! It will only turn on while plugged in and if the battery is removed. That is just one of the problems I'm having with one computer. My family all has acer computers and they each have their own problem.

Other things to note:
-They will not refund/exchange for you because they claim that they are "just the manufacturer"
-Like someone else stated, all of the support team is foreign and have thick accents.
-The same support team always jumps to conclusions and assumes what the problem you are having is like they didn't listen to a word you said.
"


Rating 10/10
5/5
2011-02-04

"I Bought that Laptop Pc. and it was very good. I also Registered it. I am getting other options to getting a cable lock and fingerprint reader to protecting my purchase.

I own the Acer Aspire Timeline 5810TZ
"


Rating 2/10
1/5
2010-02-06

"I've bought a Acer computer from another merchant but I believe my experience with Acer should be posted as well.

I received a defective Acer computer and my experience with Acer has been nothing but hell. I sent it in one time for a problem I was having with the sound and slowdowns. After being in the repair center for about a week I got it back and all they did was 'test' it. I guess test means reloading drivers. Who couldn't do that themselves? I wanted it fixed and they failed on their end.

So anyway, I was suggested by some people and encouraged by the store I bought it from to send it in again. The online store I bought it from said they could not help me unless I had the original packaging. So, I sent it in again and Acer failed once again. All they did was do a complete system restore because they claimed the OS was corrupt. Again, who could not do that themselves? It came back in worse shape then it went in. After just a few minutes of use I got the BSOD.

As it is now I have a very expensive machine that I can't use because it does not function correctly. I even asked before the second time I sent it in if I could get a comparable refurbished computer and the Acer customer service person told me that was not an option. It is very hard to understand support on the phone because they are not native, have accents and don't seem to speak English all that well.

I've also contacted Acer many times through email and they don't help me at all. I just get the same run around. They just tell me to keep doing system restores and update drivers. Customer service doesn't get much worse than that.
"


Rating 2/10
1/5
2008-12-31

"The worst customer service I've ever experienced in over 500 phone calls to more than 35 companies in over 10 years.

I spoke with all of the following people (identified by badge numbers and also names in two cases) over the course of 120 minutes trying to get a simple question answered.

I spent $1,000 on two computers (an Acer Aspire One and an Acer desktop computer) over two days and needed to find a recovery CD-ROM or DVD-ROM (not included in the package for the Aspire One) and after trying to get someone to help me with that for two hours and failing because of constant interruptions and infinite loops in the interactive voice response system and the human handling of my multiple calls, I'm returning both products because I refuse to support a company with such abysmal customer support service.

Humans I spoke with before deciding to return $1,000 worth of equipment for my money back (their badge numbers and in two cases, also their names):

GWEM1931

GWTA321

TA116 (Johnny; a supervisor for the Aspire One department who interrupted me constantly, refused to allow me to speak with his supervisor, and ultimately hung up the phone on me)

GWGA274 (Kathy; a first level agent who interrupted me constantly)
"


Rating 2/10
1/5
2008-08-27

"Well, here is another dissatisfied customer. Purchased an Acer laptop in March 2008, then kept it unopened for a couple of months and eventually took it to Europe as a gift. The first CD I tried to burn reported a problem, and soon after I realized that the CD/DVD rom was broken (I NEVER experienced such a quality before, but what can one do...), but to call back the US and ask for a replacement. Long story short- I had to call the support 4 times; upon my return to the US I received another unit (CD/ DVD rom) which didn't work, shipped it back (pretty angrily), then received no response for almost two months. I called the support, they couldn't locate the item I returned, and they told me that I had to buy a new unit. The explanation was that I had not called them prior to shipping the unit back for the second time, and that I can't just ship things back like that!:( Sir, I said to the tech guy, I put in the package the crappy unit you offered as a replacement, along with the service number, along with my name, address and phone, along with a letter explaining the whole history of the case, and you say that I have to buy a new CD rom although the original laptop is still under warranty. Despite the kind and somewhat professional technical support I ended up having to purchase a replacement. My mistake was that I didn't keep the shipment's tracking number, but come on, what king of professionalism is to send a broken unit for replacement? Sorry ACER, this is just not the way to do business.

BP
"


No Avatar

Atlanta, GA
Rating 4/10
2/5
2008-08-05

"I purchased an Acer Extensa 5620-6266 laptop. It is advertised as having a 250GB HDD. There is a sticker on the laptop that also says 250GB HDD. However, the drive is only 232GB.

They tried to tell me that 250,000,000,000 bytes equates to 232GB. If they had advertised 250,000,000,000 bytes then I would expect 232GB. It is advertised as 250GB and PRINTED on the label on my laptop that the HDD is 250GB which equates to 268,435,456,000 bytes!

268,435,456,000
-250,000,000,000
-----------------
18,435,456,000 bytes MISSING. Which equates to 17GB MISSING!

Therefor I expect the HDD to compute to 250GB. This feels like a bait and switch method.

I don't expect them to send me another HDD, nor do I want to go through the hassle of returning this laptop. However, since the product is in fact not as advertised, I would like some form of consideration. Am waiting for their response...
=======================================
Unbelievable, here's their response:



You will not find a hard drive advertised as 250 GB that will exactly have a 250 GB capacity. We are not the one who created the logic about hard drives. If you want a hard drive to have exactly 250 GB then you may try finding a hard drive advertised as 268 GB, which as far as everybody knows, does not exist.
"


Rating 2/10
1/5
2008-07-28
ResellerRatings.com TOP REVIEWER!

"I purchased an Acer Extensa 5620Z laptop from Circuit City, but the problem with this unit is with Acer.

The laptop was sold and is listed as being able to support up to 4GB. The one I have will not work with 2GB chips, regardless of who manufactured them.

I contacted Acer and they refuse to even issue a RMA for the unit. According to them, they do not support upgrades.

This means that they warranty the original configuration only and that is all they will test. Since the original memory does work, in their eyes, there simply is no issue to look into.

So unless you purchased your laptop or desktop with all of the accessories that you will need in the future, including I am told the operating system, Acer's warrantee simply does not cover your computer.

Does this sound like fraud to you?

Update: I meant to post this sooner. I discovered that the tech I spoke to who gave me such fraudulent advise was a woman who purchased the assets of another company that she sold/ran on the side. I purchased a tablet from her and when the tablet failed she basically tried to tell me that I was SOL.

So sad that such a person would carry a personal grudge to another company. So sad for Acer at least.

"


Rating 2/10
1/5
2007-10-16

"I purchased a 9-cell li-ion battery for my Acer Laptop model 9300-5415 at Acer.com/accessorysales.
I selected Aspire 9300 series. A 9-cell and an 8-cell battery show up as compatible with this series.
I called tech support to verify compatibility and tech support said it is and told me the hours it would last on a charge.
I received the battery to find it is about 1/4 inch to short in length and is not compatible.
Each time I called no-one would know anything about the order and after some time they transfered me to some-else who did.
They wanted me to pay to ship it back.
I told them I wanted them to send a FedX return shipping label because it was their error. They finally said they would do it. They told me they would send out a replacement battery right away (Ground).I called back 4 days later to check and they had not sent the Return Shipping Label.I received the replacement battery the following week and found they had sent me the same battery as before. Not compatible.
I called again and they agreed to refund me for the battery and original shipping but they want me to pay shipping to return the second battery they sent. To this date I still haven't received the Return Shipping Label for the first wrong battery they sent (It might still come).
It seems like they are baiting people to buy non-compatible products that are listed as being compatible with their laptop models and then expecting them to pay to ship them back to Acer.com.

Acer refused to refund me until I sent the 2 identically wrong 9-cell batteries back to them.
It took 5-6 weeks for the refund. The female representative I talked with concerning the case would not even order the correct battery - she told me to re-order it.
I did not re-order it.
Acer representatives for the most part are nice on the phone but they are not knowledgable about their products.
"


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