5/5

posted Jan-31-2012

"thank you very mach, nice job. Everything is perfect!!!"

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1/5

posted Dec-18-2011

"If you want horrible customer service this is what you'll find! I have not had to deal with such awfulness in all my life. I ordered a camera/laptop bag for my new camera to travel with for the holidays. It's been 11 days and I still don't have a tracking number (Ace Photo's fault UPS said). The people in customer service said I would receive it "probably by Friday." That was two days ago and I leave tomorrow for the holidays. SO PISSED!! No matter what, do not ever order from this company!!!! I had to order the bag through another company and will return the bag from Ace Photo IF I ever receive it. Pathetic!"

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1/5

posted Dec-14-2011

"I ordered my kid an MP3 player for xmas. They charged me the same, but sent a different model than pictured. Through Amazon. I am so PISSED I can hardly contain myself!! I am sitting here waiting for one of the two to contact me. NOBODY ever contacted me to ask if they could just pick a different one for me because the one i ORDERED was out of stock. I can't believe when I googled them, I found a whole website dedicated to dogging them out. I have never had a problem with Amazon or any sellers they use. But this is just EFFed up!! How can you just pick something else and ship it??? "

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1/5

posted Dec-05-2011

"Ace Photo & Digital was the worst company that I have ever done business with on the internet. The price that I was charged was more then the advertised price on the Amazon site and when I contacted Customer service I did not get a reply for 4 days and the reply stated that that was the going price at the time and they do not adjust prices. Customer service is terrible and I would not ever do business with them again."

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1/5

posted Aug-03-2011

""My worst online shopping experience so far.  I have ordered Epson printer with the next day delivery. Not only it didn't come next day - it never came. Focus  camera People claimed that it got lost with UPS and didn't want to reship the printer before UPS will "find" it. After two weeks of waiting UPS called and told that Focus camera actually never shipped the printer....  What a waste of time...""

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1/5

posted May-04-2011

"My item still has not shipped and they have not answered my emails. Stay away from this horrible store. The only reason I happened to order from them was due to them being on Amazon. Honestly, Amazon should banish them from their website. If you go to Ace Photo Digital's actual website, you will notice that it is very unprofessional and quite sloppy, just like everything else about this store.

Avoid at all costs."

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1/5

posted Mar-31-2011

"I purchased a wireless shower speaker that broke within a month. I received a replacement from the manufacturer that broke within a month. Ace will not refund the money, instead they expect me to get another inferior shower speaker. This speaker cost $78.00. I would expect better customer service. When I asked for a supervisor, they refused to put me through and there is no information on their website regarding how to contact any management. Do not do business with this company!"

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1/5

posted Mar-10-2011

"The company is crap, I placed an order with them a week ago and it has not been shipped yet. I tried to call them several times and only heard promises. Stay away from them!!!!!!!!"

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1/5

posted Feb-14-2011

"Through Amazon.com, I ordered a pair of Sennheiser PX 100 headphones. What I received instead was Sennheiser PX 100-II headphones, which is a different product with separate listings on both Amazon's and Ace Photo & Digital's own website. If I had wanted the PX 100-II, that's what I would have ordered. I specifically ordered the PX 100s because that's what I wanted. I see that at least one other Amazon customer has experienced the same bait-and-switch tactic. "

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2/5

posted Feb-13-2011

"Merchandise arrived opened, damaged.

Phone rep. difficult to persuade, presented me with low level arguments. Finally agreed to a return but resisted paying for return postage to the point that I had to demand to speak with her supervisor.

It is worth noting that she had mentioned it was a last inventory item which might have been a previous return. Hence, an exchange was not possible.

Reluctantly she connected me to an impersonal voice mail box.

I called back demanding for a live supervisor or manager.
Courteous gentleman rep. this time put me on hold. An equally understanding supervisor agreed to e-mail me a prepaid return label.

There was no need for such energy and time consuming effort on my part in order to receive what I was entitled to.

The reason for this review is my conclusion, reading between the lines from my conversation with the first rep., that it is company policy to resit returns or refunds even to reasonable requests.

NOTE TO READER: Please do not confuse with another unrated merchant called ACE PHOTO."

This review was modified by tk541 on February 13 2011 09:37:59 AM

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