1/5

posted May-21-2012

"Wow. Yup. Every comment except the 5 stars is correct, I've ordered through them a few times, one time the products showed up 3 weeks later, the next time they showed up 3 days later, the next time ? we'll see when it arrives (going on 22 days). Called and was told, yup! shipping next week, called 6 days later, yup! shipping next week, I called bull$hit and she says ' oh! well if it hasn't shown up by weeks end, call me, *insert fake name* I'll make sure it's all set. OH yes, and all the managers are 'in a business meeting' or 'out to lunch' or dead, who knows.

LOL *sigh* mess with douche bags, and prepare to get dirty.

"

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1/5

posted May-15-2012

"ordered an item from them, they immediately charged my credit card. then they sent an email saying there would be an additional $9.99 shipping fee, and they would wait for confirmation before proceeding. i asked them to cancel my order and refund my money. they sent an email saying the item i ordered was no longer available, and my account had been credited. it had not been credited. two more emails from me requesting my money, and they replied each time saying the money had been credited. but, they have not credited my account. horrible company, don't waste your time or money."

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1/5

posted May-10-2012

"I placed an order for 3 different items. First I got an email that one of the items is no longer stocked. I said ship the rest. The next day I get an email that no item I ordered is in stock and they are cancelling my order! Thanks for wasting my time."

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1/5

posted May-07-2012

"I placed an order for about $50 worth of products which cost over $20 to ship. Four days later, I received an e-mail that they couldn't honor the order unless I agreed to pay another $20 because the items weren't in their warehouse and had to be special ordered. So I could get $50 of product for over $90 if I wished. They are nuts. Their web site should indicate the price you pay as a customer accurately and they should stand by the price, don't you think?"

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1/5

posted Apr-27-2012

"Don't trust ekomi-us reviews for this company. ekomi will not allow you to post a complaint until you have completed a transaction, so everybody who was baited and switched doesn't count as a customer to them.

"Order Number: #51932

Thank you for ordering from AceHardwaresuperstore.com Due to UPS restrictions and regulations contingent upon item dimension, weight or your location; an additional cost of $89.99 is required to ship your order via freight service. Please contact customer support at 1(888) 230-2323; for your security we do not keep credit card numbers on file.

Sorry for any inconvenience this may have caused and thank you in advance for your kind understanding of this matter.""

This review was modified by haroem on April 27 2012 02:08:49 PM

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1/5

posted Apr-24-2012

"Ordered because the price was a few bucks cheaper. Bad idea. Paid (a lot) extra for expedited shipping. Got nothing. And nothing. And nothing. After waiting a week I emailed (no response) and called (what a coincidence, it's shipping today!). Then, got an email that shipping was delayed.

Suggestions: Don't sell items you don't have. Don't lie to customers."

This review was modified by electronrancher on April 24 2012 06:21:10 PM

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1/5

posted Apr-22-2012

"Not a happy camper with this company. I ordered a product from this company and it was past due for delivery, I call and ask about the order. They tell me that they took the order, took my money, and refunded it all the next day because the item I wanted was out of stock. They said that they sent me an e-mail letting me know, but I did not receive that e-mail. I will not ever use this company again!!!"

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1/5

posted Apr-20-2012

"Wish I could give 0 stars. Ordered 25 electrical outlets, seems simple enough. Was told the items shipped, was told they confirmed they shipped, was told they reshipped, was told they confirmed they were reshipped, and now 20 days later was told they weren't shipped. Was told today they were shipping again, I am skeptical if I will ever see these. My advice is to pay an extra couple dollars and buy from a more competent store."

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5/5

posted Apr-19-2012

"I'm really suprised to see bad reviews here. We order things often from them online, even with shipping their prices are normally better then elsewhere (at least on the stuff I've seen, if they aren't I simply don't order that). We always get an email with shipping info & etc. We've twice needed to return an item, both times the return was our fault for not ordering the right thing but they didn't care, they took the product back (convienently in store for us here in town) for a full refund of the product cost & then helped us find what we did need. We've had very good luck with them it seems ;-) but either way I will definitly be shopping with them again. It's unfortunate they've been so terrible for others :("

This review was modified by KayZc on April 19 2012 06:16:31 PM

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1/5

posted Apr-17-2012

"Ordered item and was charged high shipping then received email after order demanding more money for shipping

Email demanding more money
"Thank you for ordering from (URL removed) Due to UPS restrictions and regulations contingent upon item dimension, weight or your location; an additional cost of $12.99 is required to ship your order via freight service. Please contact customer support at 1(???) ???-????; for your security we do not keep credit card numbers on file.
Sorry for any inconvenience this may have caused and thank you in advance for your kind understanding of this matter.""

This review was modified by bhmal on April 17 2012 04:53:18 PM

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