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"Not at all happy with the Clark & Kensington paint I bought. Peeling everywhere. Not happy with the clerk I spoke to on the phone either. Very rude and not at all helpful, not answering my questions and quick to say I did not prep my wall correctly. I'm not new to painting, but would not recommend this paint at all!!! Too bad the 'hired help' is so rude too, not so good in the customer service area, hope he has a better day in the future!!"
"Yay, American Express saved the day and refunded my money. I placed an order with this "superstore" in late December 2012. Their website went offline a few days later for "maintenance" and it is still offline more than two weeks later. They never shipped me anything or bothered to send an e-mail explaining anything. I assume that the folks at Ace Hardware finally had enough of the constant consumer complaints and forced them to close down. Hopefully, they have gone away for good. If acehardwaresuperstore.com ever comes back on line, avoid them, avoid them, avoid them. Whatever small savings they may offer is not worth the risk."
"Here is a copy of the e-mail I sent them:I ordered 3 set of lights order#64389 on November 29, 2012. It has been two weeks and I have heard nothing. I needed them for outside lights for the Christmas Holiday. If they are back ordered, please cancel my order. If they are ready to ship or in shipment, let me know. They sent an e-mail that the lights were out of stock and my account would be credited. I tried calling their customer service dept and no one ever answers. Total rip off."
"This clearly is a scam site. I assumed that being an Ace Hardware franchise, they would be reputable. Boy was I wrong. Never even thought I'd need to check resellerratings.com for them. I placed an order on Dec. 2 and they charged my credit card immediately. After 5 business days I emailed them becuase I hadn't received a shipping confirmation. I also tried phoning them, but no one answered. Got an email a few days later stating the item as out of stock and would take 4-5 weeks to ship. It appears they don't actually stock many of the items they sell. And why it would take 5 weeks for them to get supply is ridiculous. So, I emailed them and asked them to cancel the order. They emailed me back and said my card would be credited. It's been 5 business days and I've not seen any credit. Will have to protest the charge with the credit card company. What a massive waste of time. Their price on the item I ordered almost seemed too good to be true. Now I know why. I URGE YOU TO SHOP ELSEWHERE!!! After reading these reviews, you can only be a real fool to shop at this site."
"Worst store ever! I truly wish I had read this site ahead of time!!!! Like every other customer, I ordered a product I needed for Christmas that I place at the end of November. By the time the 11th had come and I haven't heard from them I emailed them. It was t until three days later that they finally notified me that they were out of stock and had cancelled my order. The Better Business Bureau is hearing from me. DO NOT ORDER FROM THEM! Worst customer service I've ever received. Ace should be ashamed of themselves! They are a large company and allowing this to happen is disgraceful! The only reason they got a star is bc zero isn't an option!"
"I can't even describe how horrible doing business with Ace Hardware Superstore was. There customer service is completely horrible. They finally shipped my order TWO MONTHS after I placed it! They never notified me that my item was "back ordered" until I sent them an email asking them where the item was. They lied to me via email as to when this item would should ship. I waited the time they told me and still nothing. They never emailed me back when I told them I still hadn't received anything. Then they lied to me over the phone when I asked them when this would ship. They people are horrible. I fully expect my item to be broke or partially missing when I finally receive it. NEVER ORDER FROM THESE PEOPLE. HORRIBLE HORRIBLE HORRIBLE!!!!"
"same as all the other reviews took my money then sent an email stating they dont carry that product anymore and that i would be credited. Currently trying to get my money back"
"This Ace is SHAM! Do not waste your time or money with them. eKomi is also a SHAM - do not pay any attention to their postings, they are just as FAKE as the Ace Superstore B.S. I am so glad I used my credit card, I reported them as FRAUD and requested a formal inquiry. RUN AWAY!I placed my order, it never shipped. I called to ask, they said it was back-ordered, but they still charged me like they had filled and shipped the order. After several weeks, I cancelled the order and went with someone else. I recieved a cancellation confirmation, but no refund. I called to ask about the refund, they sent me to a "billing department" - completely separate company??? They never called me back, and I called American Express. "
"SCAM!!!! Paid for my items.It has been 10 days and still havent received a shipping confirmation. Called many times no answer!!! I thought I was ordering from the real Ace Hardware, It is a shame that this company has been allowed to continue to operate a web site!!!!"
"Order product (Over ~$900) I emailed 10 days later and ask about shipping confirmation- no Reply. I called and spoke to"customer service". I got a flippant attitude and was informed that my selection was back ordered. I gave up and contested the charge with my CC provider. I really wish I had researched this vendor prior to ordering and am writing this in the hopes someone will avoid the hassles I experienced"
"My order was processed credit card charge - received confirmation with an order number. Nothing since. Called, left message, emailed received auto reply to wait 2-3 weeks emailed after 2-3 weeks received same auto reply. Just called my cc company and disputed charge. Avoid them."
"Horrible service. Ordered product over four weeks ago. No fulfillment, little in way of proactive explanation. I have contacted them (because they never contacted me) asking after my order and was told, both times, it would be another two weeks.I believe I'm being lied to and that this merchant is unlikely to refund my money (which I asked for today). Avoid them at all costs."
"I had to write a review for this company because they are horrible. They steal your money, list products they don't have, and have terrible customer service. I thought it was ace hardware but IT HAS NOTHING TO DO WITH ACE HARDWARE. I'm so pissed I could say every cuss word imaginable. "
"this store just ripped me off for $45. They hit my credit card the day after the order was made, and like everyone else, there hasn't yet been a shipping notice 8 days later, and there has been no response to my email. I will never shop at ace hardware again because they are letting this go on. They are responsible for their trademark and business, and if they aren't going to defend it, then they don't have my business. Go to the real Ace hardware site and let them know that you will never be doing business with them and why. http://www.acehardware.com/helpdesk/index.jsp?display=store&subdisplay=contact&stillHaveQuestion=yes&csEmail"
"I wish I could rate them a zero. Worst online experience ever. Pretty much the same as everyone else. I got a confirmation email but 3 weeks later no indication that anything is going to be shipped. Emailed them again and they said I would receive the item in 3-10 business days. After that passed I emailed again and they said it was on backorder. I emailed again and told them to cancel and refund to my credit card. Will it happen? I don't know. I am going to dispute the transaction with the credit card company and also submit a consumer complaint to the state attorney general's office.FOLLOW-UP ON NOV 5: The company has stated on two occasions that I would receive credit within 48 hours. One was in response to a direct inquiry from me, the other via the Better Business Bureau. But the credit never happens. It's like their mode of doing "business" is to just charge your card and stonewall you, hoping you'll either forget or give up.FOLLOW-UP ON NOV 17: I had to follow through and file a consumer complaint with both my VISA company and also the state attorney general's office. One or both of them finally got action, as a credit finally posted to my account today.If you want your money back, expect to have to do the same. "
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