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"This place flat-out stinks and I will never make the mistake of doing business with them again. Amazon should permanently remove them. They outright lied to me about the shipment of an order and when I brought this to their attention, they lied yet again. This kind of condescending behavior is unacceptable. There is no good reason to trust this merchant. Take care of the customer, or else someone else will. "
"I linked to the Ace Hardware Outlet free shipping by clicking the icon that came up and it took me to the AG Hardware website. They do not honor the free shipping yet I tried again and was linked to their site again. I did a live chat and was told they do not honor the free shipping and to ignore the icon. Hard to ignore when you are trying to get to the Ace Hardware Outlet and use the free shipping stated and AG Hardware is all that comes up."
"I was looking for the best price I could get on "Culligan CW-F Sediment Filters - 10 Micron" 2 pack. The average price is $7-$8. I came across this site (acehardwareoutlet.com)and found a 2 pack for the price of $4.45, a savings of 36%-44%. AND if you you spend over $50, it is FREE shipping.
I used the "Live Chat" on the site to confirm that the price of $4.45 was for a two pack and not for each filter. The price was truly for a 2 pack as shown.
So I ordered 12 two packs, 6 years of filters for a total of $53.40. Where the price would have been $84-$96 not including shipping at other sites.
Granted, when I was researching this site of Ace Hardware Outlet, I was worried some due to the feedback of the site, but I figured that if the items were false or I did not get what I expected, I only lose $53.40; but if it was true, I would not have to worry about filters for the next 6 years and it would save me money.
I placed the order on 08/02/11 and it was shipped on 08/05/11. I received the package today on 08/10/11. I compared the packages of filters with one I bought from the store and it has the proper markings, labels, and appears to be the same.
This time, it appears that it worked out for me. I even suggested this deal to a friend who also has the need of these filters.
The company has a A- rating from the BBB. Here it is http://www.bbb.org/NYC/Business-Reviews/hardware-retail/ag-distributors-supplies-corp-in-brooklyn-ny-94135/
I would buy from again, at least on the filters for the great savings."
"All the negative reviews I have read about acehardwareoutlet.com are absolutely accurate from my experience. Ordered through Amazon. They sent us the wrong item, tried to make us pay for the return shipping, then decided they didn't want it back and issued a refund - but not for the shipping. Another phone call, and now we have to ship it back prepaid to get a refund on the shipping. Wow, what a great experience! NOT!"
"Went to their site and ordered this http://www.acehardwareoutlet.com/ProductDetails.aspx?SKU=998950180& because the original picture on the site had the can as black. I received blue cans and the seller refuses to do anything.
"I ordered 4 boxes of Christmas lights on December 12 and it was supposed to ship on the 16th of December. I received an email on the 17th that 2 boxes of the lights I order were not in stock and would I like to cancel that portion of the order. After speaking to the customer service rep. I was then told that the other 2 boxes of lights were not available either. Therefore they charged my credit card without ever having the merchandise in stock and I was assured that I would receive a refund within 10 days. Today is January 2nd and I have yet to receive a refund for a product that was not in stock to begin with. I'm really disappointed and will contact them tomorrow to get my money back."
"It has become apparent to me that acehardwareoutlet.com has no inventory whatsoever. It's as if they transmit all their orders to a fulfillment house somewhere in China, which would explain why it takes them weeks just to process orders, much less ship them.
"In stock" and "ships within 1-2 business days" are just lier statements they use to hook you into placing an order. Then customer no-service strings you along further with more lies and endless excuses. In the meantime, these slime-bags charge your credit card, which shouldn't happen until goods are shipped.
Having had enough of this nonsense, I called to cancel my order, and since you can't trust anything they say, I insisted on a conformation email and kept the rep on the phone until I received it. Also, I will be issuing a charge-back if they don't post my refund promptly.
There goes another customer, driven away by lies, BS, and stupidity.
"After placing my order I checked some reviws. I was disappointed reading the reviws but I don`t know what other people are talking about this company: I placed the order on Nov. 1. 2010. around 5:30 PM for 6 Key Storage Boxes and i received them ( in Canada ) on Nov. 3. 2010. at 6:00 PM. Fast and efficient service. I will recommend this company to my friends and other people and i will buy from them. "
"I ordered a replacement coffee carafe for my coffee maker. The web site claimed it would fit my model but when it arrived it didn't. When I called to return the product they said I would have to pay shipping back and a restocking fee. I recognize that this was their return policy that I saw before ordering, but they charged $13 to ship an $8 product and then made me pay to send it back when their description was incorrect. So now I've paid over $20 and wasted hours of my time and still can't make a cup of coffee.
Bottom line: their shipping prices, return policy, and customer service are awful. I'll never order from them again. And I hope you don't either. "
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![Share](javascript:share_rating({"review_body":"I linked to the Ace Hardware Outlet free shipping by clicking the icon that came up and it took me to the AG Hardware website. They do not honor the free shipping yet I tried again and was linked to their site again. I did a live chat and was told they do not honor the free shipping and to ignore the icon. Hard to ignore when you are trying to get to the Ace Hardware Outlet and use the free shipping stated and AG Hardware is all that comes up.","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Outlet\/comment\/1206377#comment1206377","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Outlet.jpg","store_name":"Ace Hardware Outlet","username":"WEM3873553","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was looking for the best price I could get on \u0022Culligan CW-F Sediment Filters - 10 Micron\u0022 2 pack. The average price is $7-$8. I came across this site (acehardwareoutlet.com)and found a 2 pack for the price of $4.45, a savings of 36%-44%. AND if you you spend over $50, it is FREE shipping. <br><br>I used the \u0022Live Chat\u0022 on the site to confirm that the price of $4.45 was for a two pack and not for each filter. The price was truly for a 2 pack as shown.<br><br>So I ordered 12 two packs, 6 years of filters for a total of $53.40. Where the price would have been $84-$96 not including shipping at other sites.<br><br>Granted, when I was researching this site of Ace Hardware Outlet, I was worried some due to the feedback of the site, but I figured that if the items were false or I did not get what I expected, I only lose $53.40; but if it was true, I would not have to worry about filters for the next 6 years and it would save me money.<br><br>I placed the order on 08\/02\/11 and it was shipped on 08\/05\/11. I received the package today on 08\/10\/11. I compared the packages of filters with one I bought from the store and it has the proper markings, labels, and appears to be the same.<br><br>This time, it appears that it worked out for me. I even suggested this deal to a friend who also has the need of these filters.<br><br>The company has a A- rating from the BBB. Here it is http:\/\/www.bbb.org\/NYC\/Business-Reviews\/hardware-retail\/ag-distributors-supplies-corp-in-brooklyn-ny-94135\/<br><br>I would buy from again, at least on the filters for the great savings.","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Outlet\/comment\/830564#comment830564","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Outlet.jpg","store_name":"Ace Hardware Outlet","username":"Sgt David","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"All the negative reviews I have read about acehardwareoutlet.com are absolutely accurate from my experience. Ordered through Amazon. They sent us the wrong item, tried to make us pay for the return shipping, then decided they didn\u0027t want it back and issued a refund - but not for the shipping. Another phone call, and now we have to ship it back prepaid to get a refund on the shipping. Wow, what a great experience! NOT!","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Outlet\/comment\/776778#comment776778","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Outlet.jpg","store_name":"Ace Hardware Outlet","username":"fuse111","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Went to their site and ordered this http:\/\/www.acehardwareoutlet.com\/ProductDetails.aspx?SKU=998950180& because the original picture on the site had the can as black. I received blue cans and the seller refuses to do anything.<br><br>Stay away from these New York crooks.","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Outlet\/comment\/771129#comment771129","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Outlet.jpg","store_name":"Ace Hardware Outlet","username":"RmcGirr","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Total bait and switch rip off outlet. I clicked on their Google link for an Orion cooker, price on Google was $111.00, go to the site, $123.00?","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Outlet\/comment\/715792#comment715792","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Outlet.jpg","store_name":"Ace Hardware Outlet","username":"jerryponce","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered 4 boxes of Christmas lights on December 12 and it was supposed to ship on the 16th of December. I received an email on the 17th that 2 boxes of the lights I order were not in stock and would I like to cancel that portion of the order. After speaking to the customer service rep. I was then told that the other 2 boxes of lights were not available either. Therefore they charged my credit card without ever having the merchandise in stock and I was assured that I would receive a refund within 10 days. Today is January 2nd and I have yet to receive a refund for a product that was not in stock to begin with. I\u0027m really disappointed and will contact them tomorrow to get my money back.","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Outlet\/comment\/669940#comment669940","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Outlet.jpg","store_name":"Ace Hardware Outlet","username":"my1pigeon","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It has become apparent to me that acehardwareoutlet.com has no inventory whatsoever. It\u0027s as if they transmit all their orders to a fulfillment house somewhere in China, which would explain why it takes them weeks just to process orders, much less ship them.<br><br>\u0022In stock\u0022 and \u0022ships within 1-2 business days\u0022 are just lier statements they use to hook you into placing an order. Then customer no-service strings you along further with more lies and endless excuses. In the meantime, these slime-bags charge your credit card, which shouldn\u0027t happen until goods are shipped. <br><br>Having had enough of this nonsense, I called to cancel my order, and since you can\u0027t trust anything they say, I insisted on a conformation email and kept the rep on the phone until I received it. Also, I will be issuing a charge-back if they don\u0027t post my refund promptly.<br><br>There goes another customer, driven away by lies, BS, and stupidity. <br><br>Sheesh!<br>","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Outlet\/comment\/640392#comment640392","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Outlet.jpg","store_name":"Ace Hardware Outlet","username":"deciphering BS","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After placing my order I checked some reviws.<br>I was disappointed reading the reviws but I don`t know what other people are talking about this company:<br>I placed the order on Nov. 1. 2010. around 5:30 PM for 6 Key Storage Boxes and i received them ( in Canada ) on Nov. 3. 2010. at 6:00 PM.<br>Fast and efficient service.<br>I will recommend this company to my friends and other people and i will buy from them. ","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Outlet\/comment\/631931#comment631931","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Outlet.jpg","store_name":"Ace Hardware Outlet","username":"lotzy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a replacement coffee carafe for my coffee maker. The web site claimed it would fit my model but when it arrived it didn\u0027t. When I called to return the product they said I would have to pay shipping back and a restocking fee. I recognize that this was their return policy that I saw before ordering, but they charged $13 to ship an $8 product and then made me pay to send it back when their description was incorrect. So now I\u0027ve paid over $20 and wasted hours of my time and still can\u0027t make a cup of coffee. <br><br>Bottom line: their shipping prices, return policy, and customer service are awful. I\u0027ll never order from them again. And I hope you don\u0027t either. ","link":"http:\/\/www.resellerratings.com\/store\/Ace_Hardware_Outlet\/comment\/614320#comment614320","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Ace_Hardware_Outlet.jpg","store_name":"Ace Hardware Outlet","username":"nolaa","rating":"1"}, "single");){kind=link}
"This place flat-out stinks and I will never make the mistake of doing business with them again. Amazon should permanently remove them. They outright lied to me about the shipment of an order and when I brought this to their attention, they lied yet again. This kind of condescending behavior is unacceptable. There is no good reason to trust this merchant. Take care of the customer, or else someone else will. "