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143 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/AccessoryJack","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AccessoryJack.jpg","store_name":"AccessoryJack.com","store_rating":"9.33","total_reviews":"143"}, "store");)
reply posted Mar-12-2013 “There were a number of inquiries regarding authenticity of our products. It has been a sudden increase since we were starting to sell headphones and accessories online 7 years ago. I believe it is caused by this wrong accusation here illustrating heavily biased judgment and not trying to seek for official check. So inevitably I have to point out the critical points here to demonstrate the facts and hope people here will think and have their own conclusion.
We have been selling only genuine and 100% brand new items for 7 years online. Audiophiles like people on head-fi.org have had a lot of guys buying from us and very happy about our products and services. They are a bunch of people buying hundreds of dollars headphones a few times a year, so they all know what they are buying. Search our name and you will know.
After having this incidence, we passed the picture this customer provided to the Authorized Distributor in Hong Kong to question why the cable in the US are not the same. For those with no idea what an Authorized Distributor is, they are the representative of a manufacturer in a region, in this case Ultimate Ears. They appoint authorized dealers and sell official products in volumes to dealers selling to customers. After checking, their answer to us is “this is a new version”.
So look at the picture comparison, from the top, there is a retail sealed packaging versus a plastic zip bag. As explained carefully, the Vi cable is a sellable product in this region, not a parts, so a proper packaging and a bar code is needed. We can also see the Authenticity label with distributor’s name and contact number for customers to check for authenticity. They can call the number to confirm when in doubt. It also serves as warranty contact for any problem when needed.
Then the plastic tube wrapping on the connectors. They are merely the protective tubes for the pins on the cable to avoid damages when brand new. They are not part of the product. They are like the protective films on new LCD screens that you have to remove to use when received. Secondly there are plastic wrapping on the ear hook positions on the new version to provide better hook shapes on the ears. On the old version, you cannot find them.
On the mic control, you can see there are anti-bend protective from the two connection points with the cable. This measure can help to prevent too much twist and break the wire inside. The same measure has been provided on the Y-connector as well.
So looking at so many improvements on the new or Asia version, you might ask if it is a fake, why one will add so many quality assurance features in but not just do a direct copy in a plastic bag? Why would an authenticity sticker with contact phone number on it for everyone to check and for warranty? Why would a dealer ask the customer to send to manufacturer or contact them to check the distributor identity? Why not just offer a simple refund if they are selling fake items knowing that they are on reseller rating?
Also on the order questions, I firstly do not have a clue what is going on? This customer placed an order but failed the first paying process, so the first order has been canceled automatically by Paypal. The second order came through and completed. So there are two orders in the history list. And then on the completed order, there are there clickable links “Invoice” “Shipment” and “Refund” for customer to use. So I was not sure what the question was. But anyone paying better attention will understand immediately they are just part of the customer-end system. Of course unless one is heavily biased and everything is a scam for him.
At the end the Paypal mistake.
After the case is closed and favored to the Buyer in such a quick timeframe, I immediately called up our Account Manager in Paypal to question if a proper procedure has been conducted. Did a formal report by authorized personnel to confirm the authenticity of the product has been done? In the later afternoon, he called back and told me that the operative agent made a mistake clicking on a wrong button and issued refund to the buyer. Paypal is willing to reimburse the money for their mistake.
I told him on the phone that frankly $30 is not what we wish for to allow the dispute to escalate to a claim; it is justice and fairness that we entrusted Paypal to help to protect us. Buyer should go by the procedure to seek for professional report to confirm authenticity of a product if in doubt but not simply draw some diagrams based on comparing two versions of items and highlight the discrepancy which any high school student can achieve without problem. It will only cost the buyer to call or buy a stamp to send the product to manufacturer to check and that will be it.
We have been asking buyer to conduct formal confirmation in emails and in Paypal communications but have been refused to do so.
The captured email reply from Paypal has been attached for reference.
http://www.accessoryjack.com/images/PP-Case-01.jpg”
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![Share](javascript:share_rating({"review_body":"I ordered the V-Moda M100 from AccessoryJack. they were about \u00a3100 cheaper than any where else they arrived in 6 days from dispatch. I emailed them about the custom duty and they said they would send it as a 40USD so if I have to pay it would only be \u00a38. But they arrived today and I didn't have to pay any thing.<br><br>Would highly recommend to any one 10\/10 ","link":"http:\/\/www.resellerratings.com\/store\/AccessoryJack\/review\/2948021#comment2948021","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AccessoryJack.jpg","store_name":"AccessoryJack.com","username":"SpreadTheJam","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Shipped my headphone 1 day after my purchase and it's really well packed (lots of bubble plastic to protect it)","link":"http:\/\/www.resellerratings.com\/store\/AccessoryJack\/review\/2562959#comment2562959","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AccessoryJack.jpg","store_name":"AccessoryJack.com","username":"daora007","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently ordered a pair of Klipsch S4i (II) and get them posted to Australia. I was very surprised that they arrived within a week at the door. The product is great and as described on the website. <br>Highly recommended!!!","link":"http:\/\/www.resellerratings.com\/store\/AccessoryJack\/review\/2544891#comment2544891","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AccessoryJack.jpg","store_name":"AccessoryJack.com","username":"ysgreat","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought my Philips Fidelio X1 headphones from AccessoryJack.com because they had the cheapest price I could find by far. I received my headphones in 3 days! Sadly the headphones had a channel imbalance, I emailed AccessoryJack and got my email replied to in less than a day. They had me send the headphones back and reimbursed me the return shipping! I received my replacement headphones faster than I thought I would get the original product that was ordered. I will definitely be ordering from AccessoryJack.com again! Thank you Johnny, you are truly stellar.","link":"http:\/\/www.resellerratings.com\/store\/AccessoryJack\/review\/2498379#comment2498379","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AccessoryJack.jpg","store_name":"AccessoryJack.com","username":"Transformatron","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased a Triple fi vi cable only because they were selling it $10 cheaper than Amazon.com. I've received a fake cable but AccessoryJack claims it is authentic and will not refund. <br><br>So I had to get an authentic cable and produced this: http:\/\/borako.net78.net\/aj.jpg<br><br>Basically, they are selling fake cables and apparently does NOT know that they are fakes. Apparently in their words, the same supplier also provides headphones for them. <br><br>As soon as I started claim on Paypal, they immediately cancelled the order and created another one with status "refunded". Well I did not receive the refund. Weird, never seen such practice before. <br><br>I was surprised to find this shop has such high ratings here, and looks like a lot of them were on headphones. Here's a question for you: Are you sure your headphones are authentic? Because I have seen some real good fakes. If you visit that address above, you'll know what I mean. <br><br>My experience has been nothing but terrible obviously. Shady business process. No refund no matter what. I would avoid at all costs. <br><br>* Update regarding reply below"<br><br>So I have authentic cable from authorized dealer and put up the comparison photos. What more proof do you need to prove that it is not authentic? Did you even look at the pictures? Do you really think Logitech would provide different, crappy cable in a suspicious packaging to different regions? <br><br>Please tell me this: Why is my order "cancelled" and there's another order that says "refunded" in your website?<br><br>* Update regarding payment<br><br>Fortunately, Paypal agrees with my claim and the amount was fully refunded. The fake is heading to trash. ","link":"http:\/\/www.resellerratings.com\/store\/AccessoryJack\/review\/2434463#comment2434463","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AccessoryJack.jpg","store_name":"AccessoryJack.com","username":"borako","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Found an excellent price on headphones, and they were delivered internationally, immediately, at no charge. Couldn't be happier, recommend Accessory Jack to everyone.","link":"http:\/\/www.resellerratings.com\/store\/AccessoryJack\/review\/2399081#comment2399081","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AccessoryJack.jpg","store_name":"AccessoryJack.com","username":"alippit","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very good price, and received headphones quickly and in perfect condition.","link":"http:\/\/www.resellerratings.com\/store\/AccessoryJack\/review\/2373183#comment2373183","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AccessoryJack.jpg","store_name":"AccessoryJack.com","username":"Dellu","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"very fast shipping, I have received fine with low price write on the box, thank you very much, would recommend to anyone","link":"http:\/\/www.resellerratings.com\/store\/AccessoryJack\/review\/2345603#comment2345603","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AccessoryJack.jpg","store_name":"AccessoryJack.com","username":"EYgt","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a Sennheiser HD600 at friday and it arrived, here in Canda, in the monday! So, very fast delivery, low priced and, obvious(as mentioned on website), the headphone is original! I have plans to buy again there! I just can not say anything about the warranty.","link":"http:\/\/www.resellerratings.com\/store\/AccessoryJack\/review\/2337225#comment2337225","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AccessoryJack.jpg","store_name":"AccessoryJack.com","username":"SauloP","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Brilliant service. Item received as described and well on time. Great prices for headphones. ","link":"http:\/\/www.resellerratings.com\/store\/AccessoryJack\/review\/2187191#comment2187191","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AccessoryJack.jpg","store_name":"AccessoryJack.com","username":"leomavin","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered some Special Edition Shure SE535s after close of business on Saturday. They were despatched first thing on Monday morning, and I received them today (Tues) in London. Admittedly I paid a bit extra for express shipping to avoid the Xmas delay, but it\u0027s still fantastic service. The box was in a polythene sleeve, inside two layers of bubble-wrap and a padded envelope, so arrived in perfect condition.","link":"http:\/\/www.resellerratings.com\/store\/AccessoryJack\/review\/2178407#comment2178407","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AccessoryJack.jpg","store_name":"AccessoryJack.com","username":"Dom81","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My second purchase from jack.First is Audio Technica CKS90 now Sony MDR XB90EX ,Great product,fast shipment within 1 week.","link":"http:\/\/www.resellerratings.com\/store\/AccessoryJack\/review\/2162597#comment2162597","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AccessoryJack.jpg","store_name":"AccessoryJack.com","username":"etemelkuran","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought some Special Edition Shure SE535s from AccessoryJack in June 2012. Having worked perfectly up until mid-November, I started to experience distortion and crackling due to a fault in the cable connection. I contacted AccessoryJack via email and explained the issue I was having with the cable. They said that they could help me as my Shures were under warranty. I was asked to send them back to Hong Kong which I duly did. The guys at AccessoryJack tested them for me and even though they found no problem with the cable, they sent them back to Shure and got a replacement cable for me. They then shipped them back to the UK at no cost to me. All of this was done in a really short period of time especially when you take into account the distance between Hong Kong and the UK. Quality customer service.","link":"http:\/\/www.resellerratings.com\/store\/AccessoryJack\/review\/2136621#comment2136621","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AccessoryJack.jpg","store_name":"AccessoryJack.com","username":"PJUK","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"First purchase from AccessoryJack for a pair of Sennheiser HD600s. Sure they\u0027re grey market goods, but the price was cheap and shipping was very fast (6 days from HK). Contacted them regarding a missing sticker and they were quick to respond. Definitely recommended.","link":"http:\/\/www.resellerratings.com\/store\/AccessoryJack\/review\/2132303#comment2132303","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AccessoryJack.jpg","store_name":"AccessoryJack.com","username":"xviruz","rating":"5"}, "single");){kind=link}
"I recently ordered a pair of Sennheiser HD600 headphones and a FiiO Montblanc e12 portable amp. The HD600s were $90 off MSRP, and shipped ultra-fast to South Korea. Shipped Wednesday morning from Hong Kong, got here Thursday afternoon. Unbelievable. Quality stuff, no disappointment. "