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posted May-28-2008 “Please allow me to apologize for your recent ordering experience. It is not our intention to cancel an order without refunding a customer's money.
If you have still not received a refund at this point, please provide me with your order number so that we can contact you and refund you the appropriate amount.
You can contact me by email at caitlin_cecic@academicsuperstore.com.”
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![Share](javascript:share_rating({"review_body":"SPAMMER. Product in good shape with prompt delivery. BUT - I specified no contact except regarding the specifics of the order, set the appropriate checkboxes, and 3-weeks later ... SPAM \u0022Tech News: Get Organized for the New Year\u0022 headers are all theirs. WAY TO GO ACADEMIC SUPERSTORE - I\u0027ll be a \u0022repeat customer\u0022 now.<br><br>So, you\u0027re on my spam filter, but I\u0027m sure looking forward to the next few months as you \u0022monetize\u0022 my contact info.","link":"http:\/\/www.resellerratings.com\/store\/Academic_Superstore\/comment\/298508#comment298508","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Academic_Superstore.jpg","store_name":"Academic Superstore","username":"kamoffers","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It went great. I recieved my order confirmation a few moments after I placed the order and then they notified me by e-mail the same day that my order had shipped. The order shipped without delay and was ontime. AcademicSuperstore is awesome and I recommend them without hesitation.","link":"http:\/\/www.resellerratings.com\/store\/Academic_Superstore\/comment\/191806#comment191806","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Academic_Superstore.jpg","store_name":"Academic Superstore","username":"DHickman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"If it weren\u0027t for the educational discounts I would not purchase from this retailer again. On two sepearate occasions I have placed my order and waited weeks to receive them. Finally I called in only to find out the produts I ordered were on backorder. Isn\u0027t this the type of thing you should communicate to your customer? This site has one of the worse lines of communication I have ever seen. There\u0027s no way to track your order status and when the product does ship (if it ever does, for that matter) they do not provide a tracking number. The blame for the delays on both occasions was placed squarely on the manufacturer. I think the reason is because they keep nothing in stock and place and order with the manufacturer only after the customer has made a purchase. Even if this is the case, the least academicsuperstore.com could have done was send me an email notifying me of the delay. Overall I am very disatissfied with this retailer. <br>","link":"http:\/\/www.resellerratings.com\/store\/Academic_Superstore\/comment\/160597#comment160597","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Academic_Superstore.jpg","store_name":"Academic Superstore","username":"tfootball33","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered Vista AE Sunday night, 2.5 weeks ago, but had to wait until Monday to scan & email the student Id (of a friend\u0027s son) to validate the order for him. (a) They sent the order notice\/details to the child\u0027s email, not mine (the purchaser); (b) they lost\/never-processed the boy\u0027s Id, so the order hung; (c) a week later I phoned and re-sent the Id per their instructions; (d) a week later the order was still hung; (e) I phoned again two days ago and they said \u0022it should go out today\u0022; (f) two days later, it still hasn\u0027t (if their online order status information is correct). These are -nice- people, but this isn\u0027t sane order handling! Two and a half weeks and still waiting for Vista to leave their hands.","link":"http:\/\/www.resellerratings.com\/store\/Academic_Superstore\/comment\/313816#comment313816","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Academic_Superstore.jpg","store_name":"Academic Superstore","username":"JMac","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company appears to have very poor communication with their customers, procrastinators and will give you quite the \u0022run-around.\u0022 They do not seem to be \u0022up front\u0022 about their rules of what is a very lengthy ordering process (they need to be more specific about their ordering criteria on their website). Waiting close to an hour (twice) on the phone for customer service over an order, then finding out with the same order I still had more work to do to place it. After waiting 3 days and no response from 3 different emails and even a fax, I called and found out why my order didn\u0027t go through, so I made one more silly adjustment to my order (not explained by either the clerk who helped me on the phone, or on the web site).<br>So I figure, ok, finally I got this order settled last Friday. Well no. Four Days later I check the ordering status of my software only to discover there\u0027s a \u0022payment processing hold\u0022 placed on my order. I\u0027m thinking what the heck is up with that?! I read on some other review forum they place that as long as 7 business days?!<br>(No mention of this type of delay on their website).<br>I\u0027m not in a great hurry to get this software so I am patient but I could already tell after the third day of not hearing back from them that this company is not organized and not much into customer-satisfaction. If I do not receive my software by early next week you can bet my classmates and others in the Digital Arts department of my university be assured they will be discouraged from ordering from this company. Word does get around and we know there are other places one can get discounted software purchased from, more efficiently and more timely. ","link":"http:\/\/www.resellerratings.com\/store\/Academic_Superstore\/comment\/440285#comment440285","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Academic_Superstore.jpg","store_name":"Academic Superstore","username":"artar","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered. After completing verification of student status, billed credit card on 22May.<br>Week later I checked as order had not arrived. It was on backorder. I was never notified. There is no order tracking available on the web page. Did get e-mail responses. Order arrived two weeks after ordering and billing. Not worth the couple bucks saved over other vendors.","link":"http:\/\/www.resellerratings.com\/store\/Academic_Superstore\/comment\/143926#comment143926","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Academic_Superstore.jpg","store_name":"Academic Superstore","username":"coupalj","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"UPDATE: I received my refund yesterday, 6\/2\/08. My order was back in January. I also received a letter apologizing which included a couple of gift cards for me to use. I\u0027m happy to have my money back -- I recommend not purchasing something that is on back order, but otherwise I think they will be fine.<br><br>---<br>3.5 months later and I have NO PRODUCT, NO REFUND. I asked for a refund after 2 months of not receiving the item and they canceled my order but NEVER refunded my payment. I am completely dissatisfied and got cheated out of $335.65!!!!!!","link":"http:\/\/www.resellerratings.com\/store\/Academic_Superstore\/comment\/376058#comment376058","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Academic_Superstore.jpg","store_name":"Academic Superstore","username":"mattslyk","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Academic Superstore is actually owned by Journey Education Marketing also in Austin, TX. Journey Education is in turn owned by Digital River in Minnetonka, MN. They seem to strive to keep customers from actually calling them. The business web sites list several variations of phone numbers that all lead back to India. The phone number for Digital River corporate is 952-253-1234. The director of customer relations is Merry Kirk. Skip the Indian runaround and call Merry via Digital River. She has to be hiding somewhere..........","link":"http:\/\/www.resellerratings.com\/store\/Academic_Superstore\/comment\/880917#comment880917","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Academic_Superstore.jpg","store_name":"Academic Superstore","username":"zeke99","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My experience with them was terrible. I bought a San Disk 512 MB mini SD card, but I just found out that it has been backordered for about three months. That part is because of SD.<br><br>Academic Superstore did nothing to notify me that it would take a little longer than expected (the shipment screen still says that it will ship late January, and it didn\u0027t ship until early March). I called them on a few different occasions and they always told me that it would be coming. Their support seems to just read off the same status screen that I can see, and that must be updated by hand once a month (I finally got the item, but my status page says that it is still backordered. Also, until about mid to late Feburary, the page said that the item had already shipped!). At first I tried contacting them by email, but I never got any responses. If you contact them, only do it by phone.<br><br>You might get lucky when they have the item in stock... but if not then you might end up waiting 2 months like I did.","link":"http:\/\/www.resellerratings.com\/store\/Academic_Superstore\/comment\/195459#comment195459","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Academic_Superstore.jpg","store_name":"Academic Superstore","username":"maiios","rating":"1"}, "single");){kind=link}
"Ordered an item listed as "in stock." Then when I emailed a week later, was told item was backordered from the manufacturer and that I would receive it in another week. That week came and passed, and still no item. When I emailed customer service again, I received no replies at all.
Finally emailed their company President at nathan@academicsuperstore.com ... received a personal call from the supervisor of customer service. Item was backordered for another 2-3 weeks! I asked them to cancel it, and they gave me no hassles.
It's a shame that customers have to escalate to emailing the president to get help, but if you're in the situation, I recommend emailing the address above. They need to know!"