1/5

posted Mar-05-2012

"Deplorable customer service. My order was put on hold to verify my academic eligibility. I had to fax the information in, because I needed the software I was ordering to restore e-mail capability to my computer. No one could verify for me whether or not the fax had been successfully received. Finally on the fourth day after my order they told me they could not locate the eligibility information. I had to cancel the order and buy the software somewhere else, because my need was urgent."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Feb-29-2012

"My experience with the Education documentation review has been fine, I uploaded my Son's Report Card and it was approved within 24 hours. But they sent me a link that does not work. I was told that it will work in 30min. It has not worked so fat after 4-5 hours of my trying and after two days of placing the order. I'm holding their 1-800 line for almost an hour now to seek an order cancellation and refund of my money !!"

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Feb-23-2012

"Oh how I wish I had read the reviews...
THEY ARE DEAD ON!
Just went through the EXACT SAME THING...
placed order, provided eligibility proof once, twice, three, four, now five times, to no avail.
a phone call was pointless as the rep only repeated the same refrain about sending proof...
this is seeming more and more like a huge sham."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Feb-18-2012

"I placed an order and submitted eligibility letter on 2/10/2012. on 2/14/2012 I received and email "reminding" me that I needed to submit eligibility--I resubmitted the letter on 2/14/2012 to be safe. On 2/16/2012 I contacted customer service via email stating it had been a week and wondering how long it normally took to receive verification of eligibility. I received an email back the same day stating that unfortunately they had no record of the eligibility documentation. I replied attaching the document AGAIN, as well as copying and pasting into my email the page on their website showing 2 submissions on the 10 and the 14. I also included my order#. Now today on 2/18/2012 I get an email stating that I have to have placed an order before they look at eligibility.
I again copy and pasted from their website this time the page with my order. I then went into my account and deleted my payment method as I could not see anywhere to delete the order itself. I informed them that since they couldn't find my order anyway it shouldn't be a problem, however if they do happen to find a way to come across it that they should CANCEL the order as I am no longer interested in purchasing from them. This much confusion equals disaster waiting to happen. Frustrated beyond belief I Googled reviews (which I should have done in the first place instead of just taking one word of mouth) only to find that this seems to be the norm of the company. I only wonder if the owners aren't purposely trying to run it into the ground. It is the only explanation I can come up with."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Feb-07-2012

"DO NOT buy from this site! It was a nightmare dealing with them and my order didn't come on time, which made my grade suffer in a class. There were too many hoops to jump through to get the student discount anyway, not worth it!!"

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Feb-07-2012

"I won't buy from this retailer again. I purchased Adobe Creative Suite as a download. I never received an email with a download link. When I called about this, they took my info (as if for the first time) and sent me a download link, etc. The customer service rep who took my info didn't verify the spelling of my email, etc. She was very brusque and kept cutting me off, so I didn't push it with her either. In the end, the download code didn't work. I called repeatedly to customer service over the next 3 days. Each time I had to give my full information, as if they had no record of me. Each time I had a highly confused, and RUDE customer service rep who would either resend the original email with the (incorrect) download info, or who forwarded me to Adobe Product support (I had yet to receive the PRODUCT!). Each time they would end the call with, "Is there anything else I can help you with?" I had to laugh - "YES! You can help me with the problem I am calling about." FINALLY on Day 4 (my 6th attempt) I connected with a customer service representative who was able to understand the simple fact that the download key they provided wasn't working. She informed me that she would have to 'make a report for the resolution team', and it would be up to 72 hours before the issue was resolved (earlier that day a gentleman had told me I would have a resolution by end of day, which I didn't). At this point I had been waiting over two weeks for my 'instant download'. When I finally got a phone call from the 'resolution team' it turned out that my email had been entered incorrectly by the original rep. I entered the incorrect email and my download worked. MANY lost hours and LOTS of frustration because of a typo on their end, followed by multiple contacts with clueless and customer 'support' reps. WORST CUSTOMER SERVICE EVER. NEVER shopping here again."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Jan-13-2012

"I wouldn't recommend buying any software from this reseller. I paid $150.00 for the software and when I tried to download it, a message came out saying that the software might harm your computer. And when I contacted both the manufacturer and reseller they gave me a lot of promises saying they will try to resolve the problem and give me a call once they already have."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Jan-06-2012

"I have ordered from Academic Superstore before with excellent experiences. I ordered an electronic download of software several days ago, I uploaded proof of eligibility twice. It was received but never reviewed. I sent three emails asking what the hold up was, never got a response, other than one email saying my order was waiting proof of eligibility despite their own website stating that they had what I had already uploaded on file. I have canceled my order and asked them to remove me from their mailing list. I do not know what happened to them but they are not the same company I have dealt with in the past. AVOID!"

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Jan-04-2012

"I've ordered from here a couple times before without issues, but this time I didn't receive a download link, now well after the original order date. I called customer service to ask why my DOWNLOAD order had now been put on "backorder," after I was charged, despite its original listing as in available, and all they could tell me was that they made no promise that it would arrive soon, though the website says it should take 1-3 business days. Never buying from again, particularly after seeing that my experience is apparently quite common with this seller, it's pretty scary that once they get your money they'll readily tell you they don't make any promise your product will be delivered in a reasonable timeframe."

comment! report?

Is this review?… Helpful Cool Share

1/5

posted Dec-24-2011

"very terrible merchants. Item backordered for 30 days. Call to cancel, pretend to issued refund. They sent me notice of cancellation and refund notice. The refund was pending for a few days, then refund was removed without any notice. That is lucky I checked the status. Otherwise, I lost money."

comment! report?

Is this review?… Helpful Cool Share