1/5

posted Jan-13-2012

"I wouldn't recommend buying any software from this reseller. I paid $150.00 for the software and when I tried to download it, a message came out saying that the software might harm your computer. And when I contacted both the manufacturer and reseller they gave me a lot of promises saying they will try to resolve the problem and give me a call once they already have."

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1/5

posted Jan-06-2012

"I have ordered from Academic Superstore before with excellent experiences. I ordered an electronic download of software several days ago, I uploaded proof of eligibility twice. It was received but never reviewed. I sent three emails asking what the hold up was, never got a response, other than one email saying my order was waiting proof of eligibility despite their own website stating that they had what I had already uploaded on file. I have canceled my order and asked them to remove me from their mailing list. I do not know what happened to them but they are not the same company I have dealt with in the past. AVOID!"

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1/5

posted Jan-04-2012

"I've ordered from here a couple times before without issues, but this time I didn't receive a download link, now well after the original order date. I called customer service to ask why my DOWNLOAD order had now been put on "backorder," after I was charged, despite its original listing as in available, and all they could tell me was that they made no promise that it would arrive soon, though the website says it should take 1-3 business days. Never buying from again, particularly after seeing that my experience is apparently quite common with this seller, it's pretty scary that once they get your money they'll readily tell you they don't make any promise your product will be delivered in a reasonable timeframe."

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1/5

posted Dec-24-2011

"very terrible merchants. Item backordered for 30 days. Call to cancel, pretend to issued refund. They sent me notice of cancellation and refund notice. The refund was pending for a few days, then refund was removed without any notice. That is lucky I checked the status. Otherwise, I lost money."

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1/5

posted Dec-22-2011

"Academic Superstore
In August I purchased three programs from Academic Superstore. One of the programs arrived as expected in early September. The other two never arrived so I called the company. They said there was nothing they could do about it and to contact the shipper. I contacted the shipped who said they already delivered it. I’m not sure if it was stolen off the porch but it never came. We live in a pretty typical suburban area and have never had problems with theft. Academic Superstore still said there was nothing they could do. This poor customer service surprised me in this day and age compared with other similar companies.

To my surprise, yesterday the package with the missing programs arrived. I don’t know if it was lost on a truck, or what, but lo and behold, it was on our porch. Obviously, I had had to repurchase the programs as they are needed for our work so I called Academic c Superstore to return them. They said they could no longer accept them due to a 30 day return policy. I understand there must be policies etc but this I felt was a different situation. The packages are all unopened. Despite sharing my story and asking to speak to others, they said they could do nothing.

I will certainly never be shopping at this retailer again.
"

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1/5

posted Dec-04-2011

"WOW! I thought I was all alone in this dilemma, but I see that this is a pattern that keeps repeating over and over again. Like many others, this store never sent me a serial number for Photoshop CS5 which I bought for my daughter in October 4th of 2011. They keep bouncing me over to identit-e.com who does the same thing and keeps sending me back to them. I have not received a serial number on this product yet, and on top of that they sent me the wrong version. I ordered a Mac version and they sent me a Windows version. I'm sure it's all part of the scheme. The back and forth has taken me over 30 days, which I also think is part of their operation to avoid having to return any purchased items. I will never buy from this store again. What angers me even more is that ADOBE has this merchants as their vendors and they don't want to deal with any of these issues either.
I so much wish that someone else would create a better program that PHOTOSHOP, or an alternative to it, so this people can have a competitor that will take business away from them. I will switch so fast...I think the reason why they have undesirable customer service is that there's no competition for them. I hate this large corporations who sit on their monopolies and offer low standards of customer service. Well, I'll lost this money to a bad experience. "

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1/5

posted Nov-16-2011

"Like others have said, this company is horrible. I bought Acrobat X Pro from them. They never said I wouldn't receive a serial number. However I didn't. They keep writing me saying it's up to identi-me to verify my credentials. Well...my credentials were verified and I still haven't received my serial number. I've paid over $100 for a trial piece of software. I've dealt with them in the past and I've never had problems but I will NEVER use them again and will tell every living soul that they suck."

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1/5

posted Nov-14-2011

"I always check out the seller ratings for all my online purchase except this time. I was too excited to order the software for my daughter and I forgot to do my normal checking. Now, I know why almost everyone else has the same problem. From the un-functional web site "upload" for the eligibility verification to the non-exist customer service. If I don't have the elibility verification in another day, I will cancel the order and stop payment. It is such a waste of time and cause frustration."

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1/5

posted Nov-03-2011

"Was longstanding customer & college prof. - purchased Adobe CS5 Design Premium for home 5/13/2010. Registered it with Adobe & account recorded my serial number on Adobe site. PC crashed 10/2011-purchased updated machine- CDs don't let me do this & Adobe does not honor d/l to reinstall from their site since I purchased from AS. Multiple calls and e-mails to AS--they told me yesterday that they sold me a "one-time" installation and it was my tough luck that computer crashed 15 months later. No support. I repurchased same software from Adobe site direct as download and learned a painful and costly lesson. NEVER will order from AS again--will buy software direct from Microsoft or Adobe and get the same educational discount with them. It was cheaper w/ Adobe last night-- in 2010 AS charged $27 shipping for my original purchase."

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1/5

posted Oct-22-2011

"After 3 frustrating business days of trying to get my order validated and numerous emails and phone calls where their responses all repeating the same script to be patient as it takes them one business day to conduct the verification I asked for a supervisor. I was left on hold the first time for 40 minutes and I called back and was left on hold for another 30 minutes. I was told that the wait time was due to the fact that there was only 1 supervisor and they were on call. So after the second wait I hung up and called back to cancel my order. It seems as if this is the only thing the customer service staff is capable of doing. I don't get it. You pay all that money to have an online store, hire a staff in the Philippines to take the calls and the only thing they can do is cancel orders. How does this business model work? Save yourself the aggravation and shop somewhere else."

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