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posted Jan-15-2010 “Thanks for the feedback. We apologize for any problems and inconvenience the customer may have incurred with the cancellation of the service appointment. Our records show we were unsuccessful in reaching the customer in regards to the repair of their unit. We did not receive any notification via phone or email from GE stating they would cover the parts on the unit. The customer's unit was outside the manufacturer warranty and would have incurred fees for labor. Due to the estimation of the total cost to repair their product, a complete replacement would have been more cost effective. After 30 days of no communication we had canceled the appointment.”
1/5
posted Mar-21-2011 
This review was modified by hurrymonkey on March 23 2011 01:25:59 PM 
posted Mar-23-2011 “We apologize for any confusion on your order. This item was purchased over the phone on 3/14. At that time, the customer was told we didn’t have them in-stock and agreed to Abt charging their card. When Abt’s web order verification department processed the order, the credit card company came back and said the information didn’t match so we contacted the customer to let them know. When we didn’t hear back from the customer, the order was cancelled 24 hours later and we immediately credited back their credit card.
When we did hear back from the customer, Abt offered an alternate method of payment (because of the address not verifying) which was a wire transfer once product was in inventory. The reason we have the “bill to” policy is to prevent identity theft and protect our customers.
We never received a dispute from the credit card company on this order. Abt is a family owned and operated business and has been around since 1936. We won an award from the BBB for marketplace ethics. Again, we apologize for any misunderstanding.”
posted Dec-11-2009 “Thanks for the feedback. We apologize for recalling the order and any inconvenience this has caused you. We are normally more efficient in our services and it is never our intention to aggravate our customers. The product was priced incorrectly on Ebay's web site; the TV was removed so we could update the product page with the correct information. Unfortunately, we were unaware that the orders were submitted and processed to ship. We regret the information was not relayed, an email should have been sent to the customer notifying the cancellation of the order. UPS did receive the notification to return the unit but the orders were still in transit to the customer. Upon confirmation the order was returning to Abt.com the refund was immediately processed. We can confirm the customer was fully refunded. (And a gift card was offered as compensation for our mistake) ”
posted Nov-25-2005 “We have contacted the customer and apologized for their inconvenience. Abt does not "false advertise to lure and cheat". The product went through a design change that we were not aware of. We have offered to exchange or have the item returned without any further inconvenience. ”
posted Dec-11-2009 “Thanks for the feedback. We apologize the email notification was not provided before the order was canceled. We are normally more efficient with our services and it is never our intention to aggravate our customers. The item purchased was priced incorrectly on Ebay's web site and the orders were canceled. It was a mistake on our end to recall the package that had already been shipped out. Upon confirmation from UPS that the order was en-route to us, the refund was immediately processed. We can confirm the customer was fully refunded at that time. ”
posted Mar-25-2011 “The order was actually for an Apple iPad. It was placed on the phone and the customer was informed that a signature is required (this is also stated clearly on our website -for high value items). If the customer is unable to accept delivery, we strongly suggest having the order shipped to an alternate address. The customer service rep never told this customer to “call in sick from work”. The customer was informed that due to security purposes this order had to be accepted at the delivery address. The customer was upset and did not like what he heard. Abt has been in business since 1936 and has won the marketplace ethics award from the BBB. We apologize for any misunderstanding.”
posted Dec-23-2010 “We apologize for the delay on the backorder notification. We had oversold on the item and did not have inventory to fulfill the order. We are normally more efficient with our services and it is never our intention to aggravate our customers. The Onkyo HTS3300B is currently on backorder. On 12/13 we emailed the customer to inform them the item that Onkyo said the product was shipping to us. On 12/20, a follow up email was sent notifying him of a delay (the same day Onkyo notified us). Due to the delay, the customer was provided the option of an alternate model at no additional cost or to wait on the Onkyo system. We are awaiting to hear back from the customer.”
posted Nov-18-2010 “We apologize but we did oversell the item you intended to purchase. The entire inventory on this product went very quickly. Our web site does provide real time availability on products, but the inventory on the camera had sold out by the time the order went through PayPal's approval process and was submitted to Abt. Normally, an automated email is sent immediately with the notification status. If there is a suitable alternative, we do try and offer it to our customers. We apologize for any inconvenience this may have caused. We are normally more efficient in our services and it is never our intention to aggravate our customers in any way.
”
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![Share](javascript:share_rating({"review_body":"ordered an ipad - they explained that they are not sure when they will have it and will ship once it is available.<br>They charged my card for full amount. I called them up to check on status they informed me order was canceled because none of my billing information was correct and claimed that the charge did not go through. They never notified me by email or voicemail. Furthermore my information was correct, they \u0022LIED\u0022 to me when they said credit card company said information was not correct. After going back and forth between ABT and bank (where i re-verified my info as correct and that they did in fact successfully charge my card and did not refund me) they informed me that I have to wire them money for the order. Of course i declined and asked for my money.<br>Also here is the weirdest part to the story, they have made many claims about why my order was canceled. First because the credit card charge did not go through. Afterward they said it went through but credit card company told them to cancel because \u0022all my billing info\u0022 was incorrect (name address and telephone). This too was complete false (as stated earlier i verified this with bank 100 times). The ABT representative asked me to hold on line, i get a call on my parents house line and she asks for my father. How weird as my Credit card is not at all associated with my father or his phone number. Furthermore, even if it were true, credit card companies would NEVER give out private information about customers, only yes or no answers. Very shady company.<br>After a BBB complaint and a CC dispute, i finally got my money back.<br>Do not trust ABT electronics","link":"http:\/\/www.resellerratings.com\/store\/Abt_Electronics\/comment\/725266#comment725266","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Abt_Electronics.jpg","store_name":"Abt Electronics \/ ABT","username":"hurrymonkey","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed my order for an air purifier system through ABT Electronics and received the automatic order receipt. The order was placed on the 23rd of Jan. I never received any correspondence from a real person, but on the 26th when I came home from school\/work, the system was waiting for me. It wouldn\u0027t hurt to have been contacted with a tracking number, but I don\u0027t think that is really necessary when the item arrives 2 days later (I didn\u0027t pay anything extra for shipping, just the standard \u0022free\u0022 shipping). Seems like fine service to me. ","link":"http:\/\/www.resellerratings.com\/store\/Abt_Electronics\/comment\/242017#comment242017","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Abt_Electronics.jpg","store_name":"Abt Electronics \/ ABT","username":"jasonhal","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I paid for a \u0027Buy It Now\u0027 Samsung 32\u0022 LCD TV for $344 on 11\/22\/09. As requested by ABT, I provided two phone numbers where I could be reached. I received notice that the TV was shipped, and on the day it was to arrive it did not. I checked the UPS tracking number which indicated that the shipment had been intercepted that morning at the local UPS depot. Thoroughly confused, I called ABT, and was told they would not honor the price I bought it at. They offered to sell it to me for $399, which was the prevailing price for this item. They otherwise would not credit my Paypal account until the TV arrived back in their warehouse. Three aspects of this \u0027purchase\u0027 were unacceptable: (1) Despite having my e-mail address, my contact info through eBay, and two phone numbers for me, the company did not contact me to let me know what was going on - their priority was getting their precious TV back, screw the customer. They claimed later they had difficulty pulling up the names of those who bought this item on eBay, but they had no difficulty intercepting the TVs. Right. (2) The price I \u0027bought\u0027 it at was a price that was also offered at another well-respected on-line store later that same day. Since I had \u0027bought\u0027 from ABT I honored the transaction rather than buying from the other store; purchasers from the other store did report receiving their TVs with no problem. ABT, on the other hand, chose not to honor their commitment. They claimed \u0027price mistake\u0027. The other store offered the TV at the same price - which means that ABT felt it was much more important that they make more profit on these TVs than the other store. Because of their incompetence, I could not buy from the other store while the $344 price was in effect. (3) They refused to give me my money back until the TV was back in their warehouse. It was my money; I never even saw the TV, it was never delivered to my home, but yet they wanted to hang on to my money until their screw-up was resolved to THEIR satisfaction (not mine!).<br><br>I have bought from many places online, and from many sellers on eBay. I am careful to buy only from reputable sellers. Unfortunately I made a mistake by \u0027purchasing\u0027 from ABT, one that I will not make again. Their handling of this situation is indicative of their opinion that customer is NOT first!","link":"http:\/\/www.resellerratings.com\/store\/Abt_Electronics\/comment\/518058#comment518058","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Abt_Electronics.jpg","store_name":"Abt Electronics \/ ABT","username":"RMoy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought a refrigerator from ABT Electronics. ABT had it for $200 less than the retail price, and $300 less than anywhere else (Best Buy), including shipping.<br><br>The order process was easy. I received an email right away confirming the order, and one when the order was shipped. <br><br>I am in southern California. There were no problems using their freight shipping from Illinois. It was even much faster than I expected. Since it ships freight, I thought I\u0027d have to wait a couple weeks for them to have enough orders to send out here. For the price I was willing to wait, but I didn\u0027t even have to. I did not opt for the \u0022white glove\u0022 shipping. I think that includes moving it into place in your house. Curbside delivery brought it to my door, which was fine.<br><br>The unit arrived in perfect condition. It was very well packed. I am extremely satisfied with the price and service.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Abt_Electronics\/comment\/309835#comment309835","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Abt_Electronics.jpg","store_name":"Abt Electronics \/ ABT","username":"ics","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Coolpix S4 camera case (item #5692). The picture of the camera case was on the website. When I received it today it was entirely a different case. It says on the black case \u201cfor coolpix camera. The photo they put on the web was entirely a different one. I can\u2019t even fir the camera in the small case. They basically cheated me by selling the wrong item to me. I went to their website and they put the Item #5692 camera case as discontinued. This is false advertising to lure people in and basically cheating. I will never order anything else from this store.","link":"http:\/\/www.resellerratings.com\/store\/Abt_Electronics\/comment\/228913#comment228913","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Abt_Electronics.jpg","store_name":"Abt Electronics \/ ABT","username":"joematt","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased Samsung TV on Nov22 thru abt\u0027s ebay store. Called CSR on Nov23 to verify order and was told the order was canceled. The CSR claims that I was notified on Nov 22, but I didn\u0027t got any notification about cancellation until I called. Since this is a ebay Buy it now auction, the seller should request a cancellation and get buyer\u0027s approval before cancel the bid. But they just simply ignored the customers without any notice (there were 11 people who bought this and got canceled). <br>It\u0027s been a week and I still haven\u0027t got my refund. <br>Horrible seller who doesn\u0027t care about their customers. I don\u0027t suggest anyone doing business with them.","link":"http:\/\/www.resellerratings.com\/store\/Abt_Electronics\/comment\/517592#comment517592","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Abt_Electronics.jpg","store_name":"Abt Electronics \/ ABT","username":"jszair","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company does not understand the very basics of customer service. I ordered an MP3 player and everything seemed just fine and dandy... then I get home from work one day and there is \u0022Sorry we missed you\u0022 slip from UPS. The slip says the package requires a signature and they will attempt delivery two more times during the week between 10-2. Now I have a job that requires my presence during normal business hours (9-5 M-F)how am I going to sign for this? I called UPS first who told me the shipper(ABT) has blocked all possible options for alternate delivery. So then a phone call to ABT customer service turned up a great response... \u0022call in sick from work\u0022.. well considering I am not paid for sick days, nor am I sick, that is not an option. <br><br>ABT should work with a customer that can not be home to sign for a delivery. The fact that they disable all options UPS has (like holding it for pick-up) is doing harm to their business. <br><br>DO NOT waste your time looking at their site or placing an order if you aren\u0027t home during the week. And considering their customer service dept recommended I lie to my employer I doubt that they are a very trust worthy company to spend you money with. <br><br>AVOID THEM!","link":"http:\/\/www.resellerratings.com\/store\/Abt_Electronics\/comment\/726999#comment726999","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Abt_Electronics.jpg","store_name":"Abt Electronics \/ ABT","username":"techupdates1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The worst online shopping experience I have ever had. I placed an order, in stock, they took my money via paypal. Five days later it\u0027s on backorder, money is taken from my account. It\u0027s been 17 days now with no hint of a delevery day and they are still selling the same item. They have pretty much ruined Christmas for me. If I am lucky I hope to receive delivery next year. There is no way to get my money back into my checking account in time to make a new purhase because of the paypal delays. <br><br>Update: 1\/9\/11 Finaly received item just before the end of the year. Product ok.Just to be clear no discounts or coupons were EVER offered by ABT for what the did to our family. I am sure there is a name for people who sell things the do not have.","link":"http:\/\/www.resellerratings.com\/store\/Abt_Electronics\/comment\/660467#comment660467","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Abt_Electronics.jpg","store_name":"Abt Electronics \/ ABT","username":"moldmakr","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed an order on November 11 for a Nikon, before placing the order I did have a live chat with one their online representatives to make sure they had it in stock and not back ordered..rep said it was in stock..so placed the order. I then talked to the rep after the purchase and was assured that it was in stock. TWO days later, I get their famous \u201csorry item is backordered\u201d email that most everyone seems to get from them. <br><br>I called and was informed that their web site really has no idea what they have in stock!! I know that they have been in business since the 1930\u2019s or something. But that doesn\u2019t mean that they have to have a 1930\u2019s inventory system. They need to invest some money on going REAL TIME. It is 2010 and they seem to have a real hit and miss on inventory. Still, I know several, if not most on line companies have achieved real time inventory. <br><br>They seem to feel that their defense is that their online inventory is not up to date, sorry. I pointed out that perhaps they should be honest and let people know this up front. But, most of us online purchaser rarely encounter this buy from us at all costs attitude. So they, ABT, live on the coat tails of those who have made the investment and have integrity to do it right. <br><br>They did refund my money, but I lost the chance to purchase it from a reputable dealer that does have real time inventory. Basically, until this comes to a stop, I will not do business with them. It is way to common of a theme for them. They need to address this issue or they will just get more complaints from all of us. SHAME on them!!!!<br> <br><br>PLEASE update your computer systems!!","link":"http:\/\/www.resellerratings.com\/store\/Abt_Electronics\/comment\/638735#comment638735","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Abt_Electronics.jpg","store_name":"Abt Electronics \/ ABT","username":"nothappywith abt","rating":"1"}, "single");){kind=link}
"SERVICE IS LACKING
OREDERED PARTS FOR A TOP OF THE LINE GE WASHER JUST OVER A YEAR OLD-- $818.20 IN PARTS THAT GE WOULD COVER AND AUTHORIZED. HOWEVER, ABT DECIDED TO CANCEL THE ORDER. WE HAVE BEEN WAITING FOR OVER 30 DAYS WITHOUT A WASHER. WE WILL NEVER, EVER PURCHASE ANYTHING FROM ABT AGAIN. "