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Stores > Abt Electronics / ABT

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  • Abt Electronics Abt Electronics / ABT Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1200 N Milwaukee Ave.
    • Contact: customerservice@Abt.com
    • Phone: 847-967-8830
    • Customer Support: 888-228-5800
    • Business Hours: Monday - Friday: 8am -10pm
    • Fax: 847-919-3790

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 8.57/10 8.57/10
    Shipping & packaging: Rating 8.04/10 8.04/10
    Customer service: Rating 7.92/10 7.92/10
    Return/Replacement policy: Rating 6.67/10 6.67/10

11,283 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-27

Fast and Furious

"Online ordering a snap and delivery above expectations"


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Verified Customer
Rating 10/10
5/5
2016-06-27

"no hassle order, fast shipping, best pricing on the item ordered. very happy with everything. THANK YOU!!!! "


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Verified Customer
Rating 10/10
5/5
2016-06-27

Great bubble wrap

"Shipment arrived on time as promised and was very well packaged. No after order service required."


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Verified Customer
Rating 10/10
5/5
2016-06-27

Quick delivery, very easy website, good price.

"I would order from them agian."


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Verified Customer
Rating 10/10
5/5
2016-06-27

Sony TV Mom's Bday present

"My mom love her new Sony 32 LED from ABT. It came prompt and was a good deal."


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Verified Customer
Rating 2/10
1/5
2016-06-26

They sent me a used vs new part

"The subzero air filter I ordered did not come in a sealed bag as all other filters I've purchased from other venders did. Rather it came inside an old box and had filter residue and scratches all over it. It looked as though it was used for months and then sent to me as a used item. The phone rep I spoke with was very polite and forwarded a return label. She went on to explain they would forward a new one. I returned the "used" filter on June 17th. As of June 28, I still have not received the new replacement. I'm not impressed. "

Rep reply posted Jun-28-2016

A rep from Abt Electronics / ABT, abt-cg, has responded

“We apologize for the condition of the product when you received it. Our products brand new and factory sealed. If there is any damage or defect to the unit we will gladly take a return or exchange as explained on our policies page. The original unit was returned on 6/27 and the replacement is shipping on 6/28. The customer will be emailed tracking information within 24 hours of shipping. ”


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Verified Customer
Rating 8/10
4/5
2016-06-25

Known for Customer Service, didn't get customer service

"Ordered a refrigerator on line. Followed up with Abt Customer Service, requested fridge door to be flipped, so it opens from the other side. Received a response advising there was extra charge for this service. I agreed to the extra charge. Fridge delivered and set up, door opens on wrong side. Can't blame the delivery team, they were above average. "

Rep reply posted Jun-28-2016

A rep from Abt Electronics / ABT, abt-cg, has responded

“We pride ourselves on our customer service and our goal is your complete satisfaction. We apologize the service was not added to your order. We are normally more efficient with our services and it is never our intention to aggravate our customers in any way. We’re unaware of any issues until seeing this posting. We will reach out and follow-up with the customer. ”


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Verified Customer
Rating 10/10
5/5
2016-06-24

Impressed and Cooler

"Customer Service rates more than 4 stars!! Emails, phone calls, personal service - Wow! I would certainly order from them again and recommend them highly. Air conditioner arrived in one day,"

This review was modified by cattlinpj on June 24 2016 07:09:43 PM

No Avatar

Verified Customer
Rating 10/10
5/5
2016-06-23

Very nice and knowledgeable delivery/installation gentlemen

"Kept me updated on delivery time. Arrived when they said they would. Did an awesome job installing and explaining what they we're doing."


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Verified Customer
Rating 10/10
5/5
2016-06-23

Everything was great!

"I had to return the item because I mis-measured. They were so unbelievably helpful."


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Verified Customer
Rating 10/10
5/5
2016-06-23

"Item was delivered promptly, and as described. Excellent pricing. Would recommend that items be placed in overpack box to minimize risk of damage and wear to retail packaging."


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Verified Customer
Rating 10/10
5/5
2016-06-23

JL Audio speakers

"Excellent price & FAST shipping. Speakers were a big improvement to the speakers that came with the boat. Good bass and excellent sound. "


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Verified Customer
Rating 2/10
1/5
2016-06-22

Very strange Company

"Ordered a Maytag microwave and Maytag Oven, they cancelled order several times -- said were afraid of fraud, finally ordered, delivery ser for today, arranged to meet trucker, got call, order cancelled, no explanation. Called ABT, they said vendor cancelled order and they would figure out what is happening. No return calls, nothing.
I paid for these items 3 weeks ago via Master Card and I have paid my MC bill. I have nothing, crazy!!!!
"


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Verified Customer
Rating 10/10
5/5
2016-06-22

Great dreyer!

"Arrived just like promised and had no problems with the machine. This is the second time ordering and am very pleased.
Thanks
"


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Verified Customer
Rating 10/10
5/5
2016-06-22

"Great company to do business with!!"


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