5/5

posted Jan-26-2012

"I WOULD ORDER AGAIN FROM ABT ELECTRONICS AND I WILL RECOMMEND ABT ELECTRONICS TO FAMILY AND FRIENDS.
On January 19, 2012, I ordered a Whirlpool Stainless Steel Double Oven from ABT Electronics in Glenview, IL. Just one week later January 26, 2012 my ovens were delivered and I live in Las Vegas Nevada. Great Job ABT !!!!

ABT Electronics was able to accomplish in one week what US Appliance couldn't do in more than a half of a month. Shame on US Appliance. "

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1/5

posted Jan-25-2012

"Monday at approximately 10:00 AM MST I placed an order over the phone with Dennis Bimel for a dumbbell stand priced at $109.99 with free shipping. He stated there were 2 in the store and that, in addition to the email with my order information, I'd get a subsequent email with the tracking information. At the conclusion of the call, my checking account showed the proper debit amount for the product.

Tuesday my order status on the ABT website did not show the item had shipped, nor had I received the email with tracking info. According to an evening Live Chat session I had, my charges hadn't been paid. I advised the rep I provided my card information the previous day and my account showed the $199.99 had been subtracted. She then checked with the processing department to verify. The rep then replied the item would be shipped out the following day (Wednesday). The order status changed to "Order Scheduled for Shipment".

Wednesday evening I still had no email with tracking information and the order status had not changed. Another Live Chat session to check when the item would be shipped was futile. The rep stated, "We have just received this model in stock. In order to ship out your unit, we do need a method of payment. Please contact our customer service department...to provide payment." JUST received in stock? On Monday it was there when I ordered and nothing was mentioned Tuesday about the product being missing or delayed. Need a method of payment? After the card information had already been given at the time I placed the order AND verified with the rep the day before?? The rep responded a "pending authorization" was placed on my card, but the charge hadn't actually been put through. However she'd ensure my card was authorized again and the item shipped out tomorrow. Sorry. I already heard that one yesterday. I directed her to do nothing else with my card and to cancel the purchase.

I'd much rather drive 30 miles one way to pay more from a local store than play an online shell game and wonder when my product may or may not even ship.

Wednesday night update: My bank account now shows a 2nd "pending authorization" for the same amount. As such, I do not have access to over $200 of my money. I called CS and was told a 2nd authorization had been placed on my card prior to having the order cancelled, but they have submitted the funds to be placed back into my account. Completely unacceptable practice to withhold funds a second time without authorization from the customer especially when I expressly said to not submit any further charges to the account. The rep said it should take approximately 4 business days to have my funds "released". As today is Wednesday, that puts my money on hold until possibly Tuesday of next week. Just got an email invoice showing a refund AFTER I completed the phone call. However, the invoice is for only 1 charge. I replied and said I needed an additional refund invoice for the 2nd charge as well."

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5/5

posted Jan-13-2012

"I bought a Haier 2.7 cf mini refrigerator. I was concerned becaue I had never even heard of Abt before. But their prices on line for new units weres lower than anything I saw for similar refurbuished units on eBay. Even teh shipping cost was half the price of most eBay sellers. The refrigerator arrived remarkably fast - just 3 days after I placed my order! It came in perfect condition. No dings or scratches. Works great with no noise at all. "

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1/5

posted Jan-12-2012

"Just bought 5 Sony Readers on their website. Next day recieved email:
"Thanks for placing an order with Abt.com.

We are e-mailing to inform you the order placed on the Sony
eBook Reader - the special price offer is only for a quantity of 1.
We are unable to honor the order placed for quantity of 5. If you would like
an additional 4 the price would be $129."

Now you know how to make extra profit holding customers money.
Will be reported to BBB and will provide negative feedbacks everywhere is possible."

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1/5

posted Jan-11-2012

"Terrible customer service. Terrible order processing times. Do not trust their "estimate dates" and their claim to process your order if received before 2pm. In fact, they are closer to 2 day turnaround (and this was NOT during holiday season). I paid for expedited shipping and they still didn't rush the "processing" then when I brought up the issue, they asked me to pay more for shipping to get the product to me on time (based on their estimate)

STEER CLEAR OF THIS RETAILER!

I am shocked they pride themselves in customer service. "

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5/5

posted Jan-11-2012

"I bought a brand new expensive HDTV which started to exhibit serious problems shortly. ABT worked closely with me to get the manufacturer (Sony) to replace or repair the unit. The response of Sony was very disappointing (with added frustration dealing with a Customer's Service which is now apparently based in Central America). In the end, ABT stepped in and exchanged my TV. I want to commend ABT for taking good care of its customers (Thank you, Judy!). Do not hesitate to purchase locally or online with ABT."

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5/5

posted Dec-30-2011

"I bought a Sharp Air Purifier from ABT because they had the best price when I did research online. It was shipped out the same day via free ground shipping and I got it 2 days later in the East Coast. Wonderful! Ordering was smooth. Email communication was excellent. I'm probably going to buy a few more of these Air Purifiers from them!"

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5/5

posted Dec-25-2011

"Abt is easily the best and most reliable place to buy electronics and appliances. I bought a computer there in early 2010 but in August of 2011, it unfortunately (and at no fault of Abt's) had a major issue with the mother board that couldn't be fixed. I spoke with Alan M. in their computer/Sony department and he said "Let me see what I can do." I then received easily the best customer service ever. Alan contacted Sony and they replaced my computer at no charge, even though it was out of warranty. The level of service you receive there is a rarity in this day and age, but you can tell that the employees and the Abt family still care about each and every customer. As they alwasy say, they appreciate my business and that's why they will always have it!"

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5/5

posted Dec-18-2011

"Ordering this item through ABT was amazing once I found where I could get this part. Needed the part before the washer & dryer were delivered. I will return if all goes well. Thank you!"

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2/5

posted Dec-18-2011

"First I have to say that they ship fast and have been good to me in the past, but as someone who tried to use their Price Match policy for the first time, some true colors came thru...and not pretty ones.

I ordered an Canon 5D MKii camera from them on 12/8/11 and on 12/17/11 (well within the 30 day policy) I contacted them because an authorized Canon dealer (B&H Photo) had the item for $200 less than what I purchased it for.

So I call ABT and provide them with the link thru techbargains.com website. They respond by telling me that external links can't be used for price verification despite the fact that the link takes them straight to B&H web site. So I hang up not happy.

I then find the actual item number at B&H and call back ABT with the info. It indeed comes up for them while I speak on the phone with ABT customer service. Get put on hold and then was told that a manager says that 'this is below our cost' which is utter nonsense, flat out lie actually, since they want me to believe that B&H is selling below cost. Hung up very unhappy.

Moral of story is ABT will not honor their Price Match Policy."

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