We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Abt Electronics / ABT

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

  • Abt Electronics Abt Electronics / ABT Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1200 N Milwaukee Ave.
    • Contact: customerservice@Abt.com
    • Phone: 847-967-8830
    • Customer Support: 888-228-5800
    • Business Hours: Monday - Friday: 8am -10pm
    • Fax: 847-919-3790

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.94/10 7.94/10
    Chance of future purchase: Rating 7.33/10 7.33/10
    Shipping & packaging: Rating 6.88/10 6.88/10
    Customer service: Rating 6.59/10 6.59/10
    Return/Replacement policy: Rating 6.59/10 6.59/10
No Avatar

Verified Customer
Rating 2/10
1/5
2017-01-04

Didn't tell me it was backordered

"Ordered my in stock item, and after it was not shipped for 3 weeks I called customer service and was told it was out of stock. No notice from the company, as if it was my problem to solve. Canceled order. "

This review was modified by jcarr1289 on January 04 2017 09:32:52 AM
Rep reply posted Jan-09-2017

A rep from Abt Electronics / ABT, abt-cg, has responded

“We apologize for any confusion on your order status. The item purchased was marked “Back Ordered 7 to 14 days” at the time of ordering. This means that we didn’t have the item in our local warehouse and the delivery would take 7-14 days for us to receive. This information was noted on our website, in the shopping cart and as well as on your email confirmation notice. Unfortunately, during the window of this time frame the order was delayed. We agree the customer should have been notified prior to the end of the window. Unfortunately, this didn't happen with this order. We are normally more efficient with our services and it is never our intention to aggravate our customers in any way. We're sorry for any misunderstanding or confusion this may have caused. ”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-30

Free Shipping, No Tax

"What else is there to say? Great company to buy from - product arrived in great condition"


Rating 2/10
1/5
2016-12-24

You have failed on all your claims about customer service

"It's very clear that you don't care about your customers as long as you get your money. Over 3 weeks is an unacceptable amount of time for a delivery that was promised to take ~5 days. Blaming your shipping carrier for the issue does not justify the inconvenience. Likewise, a $50 credit to your store is a very poor attempt at an apology.

I understand the shipping issue was outside of your control. However, the way you handled the situation was not. You failed to gain my trust as a customer or to make me believe anything you have posted all over your site about customer service.

As a company you should be ashamed of yourselves!
"


Rating 2/10
1/5
2016-12-13

Fraud -- they just took your money never refund after order cancellation

"If you place an order and then cancel your order, watch for your refund daily. They will NOT actually give you refund and think you will forget the money.

I placed an order through this company on 11/23/2016 and they showed backordered afterward, so on 12/28/2016 I contacted them for cancellation since items will be arrive in more than a month. The rep cancelled my order and sent me receipt showing refunded, but I never received my refund after two weeks. I then contacted them but received no response at all, so I filed claim through PayPal and I hope I can get my refund in a few days.
"

Rep reply posted Dec-14-2016

A rep from Abt Electronics / ABT, abt-cg, has responded

“We apologize for any confusion on your order status. The item purchased was marked “Special Order 7-14 days” at the time of ordering. This means that we didn’t have the item in our local warehouse and the delivery would take 7-14 days business days for us to receive. The customer cancelled their order 5 days later and credit was issued the same day. We are happy to reach out to Paypal to make sure they have credited you back. In the future, if you need any assistance please do not hesitate to contact us directly we may be reached at 888-228-5800. ”


Rating 2/10
1/5
2016-12-11

Good prices, nonexistent service

"I would never purchase anything freight shipped from Abt again. I purchased a TV on Cyber Monday and it shipped two days later via AirGroup. That's where things turn ugly. AirGroup received the TV in their local warehouse on December 7, and they promise a 24hr window to make delivery arrangements. That window came and gone, and when I contacted AirGroup I was greeted with an gruff "Please hold" as soon as they answered the phone, never to return. After two attempts to contact the shipper, I sent Abt's customer service an email expressing my frustration. No response.

There are simply too many alternatives online to waste your time with a company that uses sub-par shipping and nonexistent customer service.
"

This review was modified by unwaith on December 11 2016 09:24:23 AM
Rep reply posted Dec-21-2016

A rep from Abt Electronics / ABT, abt-cg, has responded

“We're sorry to hear that we provided the customer with a bad delivery experience. The order was placed on Cyber Monday after our 2pm cut off time and shipped the following day. The transit time frame is 4-9 business. We agree the carrier should have contacted the customer once it arrived into the destination hub. We do apologize that there was such a long delay and bad service from the shipping company. We are no longer using them. Upon receiving this post we have been in communication with the customer, we have addressed their concerns and rectified the situation.”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-10

"All arrived safely and all is good with the fridge. Just as I expected. Still getting used to the logistics of it."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-11-30

"Ordering online was easy, delivery went smoothly. Happy with the fridge. Range of products was sufficient for me to find what I was looking for."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-11-28

Never had customer service support so fast, professional or easy!

"Ordered a new microwave thru Abt and had it here in two days. Lightning fast. It was discover that this lightning fast shipping caused substantial damage to the product. Used the Chat application thru Abt, sent some pictures from my phone to the support representative while she waited for me (Never have had a support rep wait for me Its usually call us back... Tomorrow). She reviewed the photos and "BAM" handled, New unit was shipped out the following day. Normally dealing with electronics returns due to damage is something I dread/hate more than going for a colonoscopy. This process was actually smooth, easy and I felt like the support staff cared. Not something you get very often, especially over web chat. I could not have asked for better.

Thanks Abt, you have earned my business for a long time.
"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-11-27

Great Service

"My order was well packaged and arrived two days earlier than promised, actually the next day. Price was the lowest that I found and product exceeded my expectations."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-11-27

Fast delivery

"Ordered microwave and received it very quickly. The item was exactly as described and all was received in great condition so can't ask for much more."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-11-22

2 generations of purchasing

"Having grown up on the North Shore, it is nice that we can get the same quality products and service down in Hyde Park. "


No Avatar

Verified Customer
Rating 4/10
2/5
2016-11-22

Baited

"Abt had the quickest shipping date of all the websites I researched and up to now have been unable to ship but still blame the manufacture for the delay.
I feel that this was a ploy to get my business without having to fulfill by the advertised ship date.
"

Rep reply posted Nov-25-2016

A rep from Abt Electronics / ABT, abt-cg, has responded

“We apologize for any inconvenience the customer experienced with their order. Upon ordering with the manufacturer, this was the latest information we received on this item. During the Back Order time frame (7-14 days), we reached out to the manufacturer for the status on this order. We were informed the back order status was extended and will not arrive within the stated time frame. Due to the inconvenience, we have upgraded the delivery at no additional charge. ”


No Avatar

Verified Customer
Rating 10/10
5/5
2016-11-17

Fast and reliable service!

"I love Abt and their staff. Very pleased with our purchase!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-11-16

"Good service and timely delivery!!"


No Avatar

Verified Customer
Rating 10/10
5/5
2016-11-16

Great Value, Great product

"This microwave was exactly what I needed without being overpriced. Thanks."


Ratings Calculation Change
Learn about Our Reviews

Share Abt Electronics / ABT's store rating

Abt Electronics / ABT is a Merchant Member! Learn more

Abt Electronics / ABT is a merchant member
Abt Electronics / ABT participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,446 merchant members.