1/5

posted Dec-28-2011

"I just noticed that another reviewer has experience a similar issue with Abes which shows this behavior is endemic and not a one off.
I also purchased a 55" Panasonic Plasma from Abes during their black friday/ Cyber monday sales. Note that this Tv included free shipping. I then got the customary call asking me buy cables, warranty, a better mount e.t.c. I agreed to pay extra for the white glove shipping as I was told that this will ensure only one truck was used and will ensure the TV was delivered safely. Unfortunately for me, when the tv arrived everything looked fine from the exterior and I unwisely assumed the tV was fine. About a week later when my installers came around to install the tv on the wall, we plugged it in and it did not come on. We then looked closer on the screen and noticed hairline cracks all over the screen. I called Abes and was told to send pictures and they will try to file a claim with the shippers insurance, but because I called after 7 days it was late. I later had to call them back to find out the claim was denied was told to wait that they are still trying to work things with the shipper. Let me mention that every time Abes tells you they will call back, they are just lying to you. They have never once called me back during this process.
I called back again yesterday and asked to speak to a supervisor or someone who could at least give me more information on what was going on and was told that the supervisor was busy. I indicated I was willing to wait and asked if I could get the name of the supervisor in charge. The rep then told me that he does not know the name of his supervisor!!! At this point, it dawned on me that these guys are just set up to be confrontational and dont care at all about their customers.
After being put on hold multiple times the supervisor (Jason) finally gets on the phone and very rudely tells me he does not have time for games and that he is trying to do me a favor by pursuing the claim with the shippers that I have to wait and he will call me back. He does not offer any more information and is extremely adversarial while speaking to me. I again point out that they have never called me back but from his tone I know I am not going to get any useful information from them.

I will never buy anything anymore from Abes. If I had bought this TV from Amazon online, they would have sent a replacement the minute I informed them of the damage. Let me add that over the past 3 years, I have spent over $5000 at Abes, and the one time I have an issue- they treat me like crap. They are set up to sell up and sell as much as possible not to treat their customers with respect."

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1/5

posted Jun-13-2011

"People be warned....this company sucks. I ordered an "in stock" item a week ago, that still has not even shipped. Needed the item quickly for a photo shoot. Emailed customer service days ago - no response. Tried calling customer service 3 times this morning, and get disconnected after receiving a message "to call between business hours." What?? Can you people not tell time??

** update ***

Was contacted on Monday by Kobe (x254), and told my product would ship Tuesday for overnight delivery Wednesday. As I expected, that was just lip service - product did not arrive, and shipping status on the account did not change to reflect this, nor was I sent a tracking number. Now, I can't get in touch with them to cancel the order. 3 calls to customer service place me on hold, and after about 10 minutes, disconnect. Funny, when I call sales, they pick right up.....I repeat - this company sucks - do no business with them - they are the worst people I have ever had to deal with. DO NOT BUY FROM THESE GUYS!!!


"

This review was modified by bigfatloser on June 15 2011 01:32:49 PM

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1/5

posted Dec-23-2011

"Do not buy anything from this company!!! I ordered a 51” Plasma from Abe’s of Maine in October. The price was good, and I didn’t have to pay for shipping, so I took a chance and ordered online. Big Mistake!!! Their freight company delivered the TV at 8:00 p.m. using an office employee’s personal vehicle, rather than a truck. The woman that dropped off the TV did not give me a chance to inspect it and pretty much drove off before I was able to get the TV in the house. This is the “white-glove” service that Abe’s tries to up-sell you after you place your order. When I did get the box open, the television was very badly damaged. The glass on the screen was shattered. I called the company and filed a claim and was told that they would call back in a few days. This was in November and I still have not heard back from them, despite countless attempts to contact them. Their customer service department is simply ignoring me. They don’t even have the decency to tell me that my claim is denied. However, they still send me marketing emails, even though I’ve unsubscribed from their list several times.
It is definitely not worth buying a large ticket item form this company online. I buy just about everything I can online, and I’ve never had an experience like this one. You’re better off going to best-buy. The prices may be a little higher, but you are sure to get what you paid for. I’ve never written a review before, but felt the need to warn everyone to stay away from this company. I’m from Maine, and am embarrassed that they associate themselves with my state. Companies from Maine do not treat customers this way.
"

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1/5

posted Sep-10-2010

"On August 31th, 2010 I took a chance and I have purchased from their website a 60" Samsung LED. The following day I recieved an e-mail from Lary Ext 272 to call him back well I did and was asking me to purchase a wall mount and a 3 year vendor garanty for a discount price. At first I did not want to purchase anything but the next day he called me again convinsing me that it will be neccessary and he will speed up the delivery to a 4-6 days maximum,so I went ahead and purchased all the items.
Today is September 10th and I only recieved the wall mount but not the TV or the warranty that supposed to come together within the same order.
I checked the UPS tracking and weight said only 15.16 lbs but the ICat Trucking says Chargeable Weight: 86. They also said the following;Icat customer service representative will contact you to schedule a delivery appointment prior to delivery but no one called, so now I ask my self where is my complete order. It looks to me that I have not recieve a complete order. I wanted to buy the TV before the football season started but now I don't have a TV to watch the games. I am a very disapointed costumer for doing business with them for the first time. Abe's of Main charged my Credit Card three days after the order and I don't know what have happened but I am not pleased. I tried calling them but they where closed. Now I need to track back the order and see what happened."

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1/5

posted Feb-02-2007

"!!!!!!!!! YOU HAVE BEEN WARNED !!!!!!!!!

I dropped $4,200 with Abe's Camera And Electronics, Inc. (d.b.a. Abe’s of Maine and Family Photo and Video) and specifically asked about their 30-day money back guarantee. Was told that it applied to the products I was purchasing.

I received the product, and it was bunk. When I tried to exercise my warrant rights, that was when the games began. I've called about 20 times, and each time I was immediately transferred to voicemail or told to try email. However, no one responds to voicemails or emails (as indicated on the other many, many complaints on this site).

Having worked for a fraudulent company before, trust me when I say that their tactics are textbook examples of consumer fraud.

I am drafting a class action lawsuit this weekend. Anyone want to join?

!!!!!!!!! YOU HAVE BEEN WARNED !!!!!!!!!"

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3/5

posted Sep-16-2010

"Update: VP called me. Said he would work on all issues I had and gave me cash credit & a few accessories. I appreciate that and will consider using them again.
---
Their prices are lower but they will profit on the extras. After paying for extra shipping, the shipper had problems. My TV did not arrive on a pallet and it took a week longer than UPS. I had to call the shipper to update the tracking. I also upgraded the wall mount, but it was no frills and I did not really need it. I got the extended warranty, but you might get it cheaper. In 2 cities I looked at, there was only 1 resteraunt that would accept it the gift coupons. Mine was for $XX off if you spend $XX. Maybe I could have gone to Best Buy, and got it the same day for a little more. My advice, when they call you, be firm and negotiate. If they are too pushy, cancel the order. BTW, their online competitors will do the same.
---
"

This review was modified by HI8R22 on October 28 2010 04:02:16 PM

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2/5

posted Sep-08-2010

"They have good price.Shipping was fast....But be careful if for any reason you will return the product or cantact their customer service...You will stay on hold for at least 20 minutes...The customer service upon requesting a return are not freindly.So will suffer if you will return anything to them."

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1/5

posted Sep-07-2010

"Very bad experience.
I ordered a TV, my credit card was charged, and I never received any communication other than the standard "order received" email.
17 days later (today) I called and a representative told me that he "checked with the distributor and the TV was in backorder so I had to choose between waiting for a very long time and getting a refund."
When I noted that I was the one who had to call to be given this important piece of information, the rep offered no apology and said that "this is a top company and this stuff happens."
Anyway, I told him to process the refund and, just to be sure, I also disputed the charge to my card with American Express.
It was my first purchase from these guys and also the last one of course.
I would recommend to stay away from them. "

This review was modified by PA1964 on September 07 2010 09:12:22 PM

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1/5

posted Dec-17-2006

"I ordered a Macbook Pro on November 22. The ordering process went smoothely enough, but then I got an email saying I needed to call to "verify". I am in Iraq and I don't have regular access to a phone, but as luck would have it, I did that day. I called and spoke to a "Larry". He immediately tried to sell me stuff that I don't need. He told me flat out lies. He said things like "Consumer Reports suggests having 2 gigs of RAM per processor core" which is complete BS. He also sounded like he was reading from a script. I declined and he said "You will only be using one core unless you upgrade". He then told me that since I'm in the military, I get a $300 discount. After he said this, I agreed to the RAM upgrade only to find out that he was going to charge $600 for it. Coincidently, a $300 discount would bring the price down to match Apple's. Whatever, I wanted him to just place the order so I could get on with things. (I was going to get the extra gig aftermarket anyway)

He was then very persistent about purchasing an extended warrenty. I repeatedly declined even after his "special deals" and he finally placed the order. He said that I would be sent a new invoice via email and that it would be "shipped right out".

It is now December 18 and I have yet to see an invoice or the laptop. I cannot call them (and wouldn't if I could because I don't want another sales pitch), so I sent them an email. 3 since December 1 to be exact. Despite their 24 hour reply guarantee, I have not received a single email from them. I am now working with my bank to get my money back from this "company".

This store is a scam. Their positive reviews on various sites are all paid for no doubt. They tout their bizrate.com customer satisfaction badge only because they are paying more people to post positive things to that site. The last I checked, the BBB currently has Abe's under review. How ironic is it that bizrate is "unable to accept reviews at this time"? Abe's won't reply to my emails, but maybe they will reply to some negative remarks since they seem to care more about that than their customers.

Avoid this company at all costs. It's not worth it. "

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1/5

posted Jan-22-2010

"I orded a plasma TV, they had a good price and free shipping. After I order I get this sinking feeling I should have checked into them more, after some Googling around I get really nervous. So the next day I call “customer service” just to find out the status of my order. I give a woman my order number and she says “Oh ok, your on Larry’s desk, let me transfer you.” Larry, who referred to me as “dude” (real professional and confidence-inspiring on a high-ticket item, “bro”) goes into his sales pitch. I need cables.. I need an extended warranty.. blah blah blah, I decline. Now, the TV was advertised as coming with a FREE Wall Mount ($149.95 value!). Turns out you don’t get a free wall mount, you get a 149.95 CREDIT for a wall mount, and the wall mount he suggests is around $300. I decline, figuring they are just going to send an $80 dollar wall mount that I end up paying $150 bucks for (minus the $149.95 credit, of course :P )

As expected he tries to sell me on upgraded shipping. Making it sound like if I go with the free shipping they are going to dump the TV on the side of the road. From reading around the internet, research tells me their free shipping and “White Glove” delivery service is one-in-the-same, so again I decline. He puts me on hold to talk to his “manager” and comes back with some more “great deals”. I emphatically state I just want the TV , and repeat my mantra of “I’ll take my chances” in regards to not having an extended warranty and not using upgraded shipping. I finally get off the phone. A couple hours later I get some badly-formatted email that is supposed to resemble an order confirmation.

The next day I get an email from “Sean” who informs me that the TV is not actually in stock, and it won’t be in stock for another month. He offers me two choices: wait until they get it , at which point they will ship it via air for free, or cancel the order. I’ve had enough at this point, so I tell him to cancel the order. He replies back that he cancelled my order. All this was over the course of 3 days, and was a giant waste of time. I go to another site, suggested to me by people I trust, make my purchase and it is shipped the next day.

Abe’s of Maine, like a bad STD (are there good ones?), won’t go away. I get an email that my TV has in-fact SHIPPED. How can this be? I was told that it wasn’t in stock, and I was told my order was cancelled. I email them back and tell them not to ship it because I will refuse delivery. I’m in California, so it’s too late to call them. So the stench of Abe’s will hang over my head for the weekend leaving me with a possible dilemma of having to send a TV back while my money is tied up in this mess.

Please, if you are going to order any kind of electronics online, look elsewhere. No one should EVER have to speak to a high-pressure salesmen just to place an order online. Abe’s of Maine is the complete opposite of what your shopping experience online should be. Abe’s of Maine is the “Jersey Shore” of the online retail world, dude."

This review was modified by roygbiv75 on January 22 2010 05:21:59 PM

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