I ordered a Canon 50D, 430, speedlite, and extended use lithium battery. They were prompt, courteous and wonderful on the phone. They immediately refunded a warranty after I changed my mind. Vin, Frank, and Kenny thank you for your patience and assistance in getting me set up with what I need for equipment.

Very prompt and accurate service. Sheldon followed up with an email and phone call to confirm the billing and shipping address and to inquire about other potential items/supplies we might need. Note that his approach was low pressure and the prices were good.

I purchased a lamp for my Optoma home theater projector. The product arrived in good condition and is working well, and the price was OK...about in the middle compared to other sellers I found. I do have a couple of concerns about this company, however. First, the free shipping option is painfully slow...the Pony Express could have delivered my package quicker. Not sure how they even get UPS to work that slowly. They are upfront about it, but it's all a gimmick, because to upgrade to a faster deliver is astoundingly expensive. Many sellers give long shipping dates on their free service, but most only take a few days to get you the product; Abe’s said 12 days and they meant 12 days. Abe's also provides no way to track the shipping of your order, which leads me to believe that they ship it later than they state. The packaging of the product was unusual...three different boxes (two that were from other products) which looked like they were taped together by hyperactive monkeys. Product arrived intact, so I'm not really complaining, but it didn't look very professional (glad I didn't need to figure out how to ship it back if it would have been defective). One other factor that I discovered while waiting and wondering if I would ever receive my product was Abe’s location. I don’t know where they get the “Maine” from, because they are located in NJ...that seems weirdly deceptive. Overall, I'm happy with my purchase, but if I had to do it all over again, I would rather pay reasonable shipping costs to someone like Visual Apex and get my product in a more reasonable timeframe.

Ordered a SONY Cybershot DSC-HX1 and the whole process is fine, didn’t receive any upsell call and the item was shipped next day after PO placed. The UPS shipment took 7 days which is expected as I’m located in CA.  
 
The price dropped $30 after 4-5 days after my purchase; called the CS and asked for price adjustment since at that time I don’t even receive the camera. The rep tactfully turned me down which I don’t blame him, as this “no price protection policy” message is stated on their website. The rep is kind enough to offer me a $100 gift certificate for restaurants, which is probably worth nothing in terms of the dollar value, but I will wait till that comes and check it out.  
 
Received the camera on 7/1, packaging is a bit loose but ok, and surprisingly THE BOX IS NOT SEALED, neither are those accessories with bags (battery/cap, maybe it’s the way SONY packages?), other accessories (shoulder strap, cable, charger, power cord, 2 manuals & CD) are in place, and the camera itself looks brand new and shows no sign of usage.  
 
One thing bothers me is that there is NO WARRANTY CARD ATTACHED! Called the CS again and was told that SONY no longer provides the warranty card in paper form, but they can send me one if there’s concern, and also the US warranty itself is valid. Not sure about the warranty card thing, but did call SONY support for the US warranty, and confirmed the warranty is good for one year (labor+parts) as long as I have the invoice from the merchant.  
 
Another thing is the serial number on the bottom of the camera body does not match the one on the outside box UPC label. This is unusual and has never happened to me with my previous SONY products. The original label got removed (with the sign of residual sticker adhesive) and was replaced with a smaller sticker shows a set of # different from the S/N. Don’t know why they do this but this does make me feel anxious for a $460 camera I just purchased!  
 
Overall, the product itself is flawless and up to my expectation, but the way AoM packed and the so-called “open box for inspection” practice makes me feel uneasy about the quality of the product, I mean, customers always expect a newly-purchased electronics in a manufacture sealed with everything packed well inside the box, unlike the open box item I’m receiving.  
 
The webpage says “All products are Brand New and include every manufacturer supplied accessory and USA Warranty unless stated otherwise”. Yes, it is brand new, but it would be much better if they can clearly state like “Box is previously opened for professional inspection”, then it will leave no grey area for an anal customer like myself to nag.  
 
Personally I will NOT get anything from AoM again, rather stick with Amazon or other trustful online retailers. Maybe a little more $$ but get me a satisfactory product, and most importantly, a peace of mind.

I have ordered several items over the years from Abe's of Maine on line. The last order was on July 1, 2009 and I could not be happier with the entire process. Sheldon was very helpful and courteous, I received the correct item as described (Tamron Lens) and I received it when it was promised. I will do business with Abe's of Maine again and I would highly recommend this business to a friend or my relatives.  

I spoke with a representative from Abe's who confirmed the order details and provided the opportunity to pick up extra gear based upon current specials. He (Sheldon) was friendly and supportive without the typical aggressive and abusive tactics used by lessor sellers. First rate transaction. I look forward to the delivery.

This was my first purchase from Abe's of Maine. A couple of my family members recommended them to me. I am usually pretty hesitant making this kind of purchase online, but decided to try since my family had good luck. I received a call shortly after my order was submitted to verify my order and to let me know that it was on the way and that someone would be available to answer any of my questions. I was pleasantly surprised, and continue to be pleased with the exceptional customer service they seem to provide- something lacking from most online stores.

Sheldon took my order via telephone. He was very knowledgeable and was able to price match the SDHC card I ordered. Thanks for the outstanding customer service. I am sure to shop at Abe's again.

Online ordering process went fine. Received a call from Sheldon the next day, he was friendly but to the point. While he informed me of the current sales, I never felt overly pressured, and when I informed him that I wasn't the real decision maker in taking advantage of any additional sale items he gave me his number and extension to pass along. I'll be using Abe's of Maine in the future, and my experience with Sheldon is definitely a part of that decision.

Excellent service from Sheldon. Great price. Quick response. What more could you ask for? If shipping goes well, Abe's will be my only choice in online electronics.

Fantastic service! Ordered the AF-S Nikkor 50mm F/1.4G lens on a Saturday and was shooting with it by Tuesday. A great deal, excellent service (from Sheldon) and would most definitely order from them again. Thank you!!!

excellent prices compared to other competitors; placing order was very easy. Didn't have to wait long to get help from representative when I had questions. Received call from sales representative to confirm shipping address and items orderd. I like the fact they use the BillMeLater program. Will use Abe's of Maine in the future.

I bought a navigation threw abes. I was very impressed with their website. Very user friendly and very easy to navigate. Their service is great also.

Another disappointed customer - re: a gift certificate for half off and not the full value. This retailer gives half truths when selling!!!

I purchased a Panasonic FX-28K digital camera from Izzy. He was very helpful in answering all my questions and shipped the product when he said he would. It arrived in excellent condition, works perfectly and has met all my expectations. Great sales person...good store. I'll return to them for my next purchase! Skip