5/5

posted Feb-17-2012

"Adequate information re.the lens I purchased and the delivery was timely. In general, I would rate the experience as highly satisfactory.
A suggestion:- make it easier to narrow down the choices while navigating the page for the article in question i,e, by mount, by price range, technical specifications etc."

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1/5

posted Feb-17-2012

"This company's customer service is the worst. It's great while you are ready to buy something....but to call back with a question after they have already received your money is the worst. I will never buy from this company again."

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5/5

posted Feb-17-2012

"Great Service by Steve Glenn!"

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5/5

posted Feb-17-2012

"Steve G, who took my order, was very courteous. He was quite patient over the phone and helpful with the process, and gave me a good deal. I am quite happy with the Panasonic FZ150 camera I bought and surprisingly pleased with the spare battery he recommended (a Nikura pack which, apparently unlike some other third-party batteries, the camera recognizes and displays charge level).

The prices for the merchandise were overall quite competitive. The high-speed memory card price wasn't the absolute lowest but was still substantially better than at Best Buy.

I was able to track the shipment's progress via the UPS website. With the holidays and standard (free) shipping (I had placed the order Friday December 23), it arrived in California after New Year's but before the UPS estimated arrival date.

Kudos to Abe's for stocking a camera that was hard to find in my area. All in all, I'd do business with Abe's again, and would be happy for Steve to take the order."

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5/5

posted Feb-16-2012

"Great price, fast shipping, overall great shopping experience thanks to Steve G."

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1/5

posted Feb-16-2012

"so i ordered a tv... didn't choose the expensive handling or a warranty...i get a call with the sales pitch ohh you should do the expensive white glove type shipping that way the package will arrive in perfect condition. Well being that it was an expensive tv and i had the funds i accepted. I was also told to do the warranty but was hesitant but later said oh what the hell... so 350$ more that's ok i can do that. I start reading how others were pressured into that and i said wow pretty similar story. I decided the way customer service was on the phone and the horror stories i read about dealing with the shipping company they use i was going to cancel. I called back 20min later and waited on the phone for awhile. Well i guess once you decide to cancel you have to get transferred to 3 different people. They told me it was canceled. I checked my paypal and it wasn't. I called paypal and the lady told me once they cancel it should show up instantly. Well i found out that's true with a recent order of tires that were back ordered. The guy canceled my order for hankooks and i ordered toyo's but that showed up instantly.. So i wake up 2 days later look at my checking account the transaction was never canceled and i'm out 2grand. I call up they said it will be refunded in 2 to 3 days thank god the pay pal lady said the refund was issued. They don't do confirmation numbers as proof they did so again i wasted another 20 min on the phone with paypal just to verify the refund. I canceled the order right after i made the purchase so the funds should have never left my bank account thank god i had the funds to cover it. I was pretty furious at the amount of time they took to try and convince me to rethink my cancelation. With past companies it was pretty instant and a sorry was usually issued and a we hope we can do business with you at a later time. I got the hang up and had to call back to verify the cancelation was done. Moral of the story i bought the same tv through B&H photo and it's already on it's way with the same shipping and 3 year warranty for a 100$ cheaper. I really caution people who have second thoughts about abe's. If you don't want a headache and money taken from your checking account because someone can't do a simple cancelation take your business else where, i did."

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1/5

posted Feb-16-2012

"I ordered a Bosch microwave from Abe's of Maine, on 10/20. Abes was closed for a religious holiday, and is also closed on the weekends, which delayed the delivery many days more. After several calls to Abe's and to the shipping company, I was told by Abe's that it was delivered and to call the shipping company. Shipper said they hadn't received it yet, which was the truth. Abe's basically told me it was on it's way when it wasn't, and put the job of calling shipper, several times, when they knew it wasn't there.

I had to wait over 2 weeks. Finally, I received it 15 days later, the evening of 11/4/11. There was no hardware to install the wall bracket, no manual with the microwave. The two bolts that did come with it were stripped and the edges were marred as if installed or removed with channel locks or pliers. My husband spent hours to install, buy the hardware, just to find out that it wasn't working - at all. Abes is not open on weekends, so we had to wait some more.

It was supposed to be a demo model, not a return, there is no reason that a demo model should not work. Quite obviously it should have been sent to me working. I called Abe's and they basically said there was nothing he could do except I could return it to Abe's after waiting all this time. He gave me Bosch's contact if I wanted to get it fixed and told me that he would send a $100 restaurant gift certificate, which I never received.

Bosch put me to a few choices on servicers, and my husband took off a day of work to meet with one. They stated the problem is with the circuit board, which they would have to order. After waiting over 30 days (part was on backorder with Bosch) my husband took another day off of work to meet with the servicer again, on 12/9. They brought with them the replacement circuit board and now it is yet another part that is broken, which will have to be ordered, and lose yet another day from work.

So, after waiting almost 2 months (and 3 lost days of work) since order, I have yet to have a working microwave. I do believe Abe's sold an item that they knew was not working, and/or should have checked it before sending it out to the customer. I believe it was a returned product that Abe's tried to pass off. What demo doesn't work? What demo would not have included the installation hardware or manual? Of course Abe's has taken my money at the onset. I am disgusted at how Abes operated in this manner - uncaring and unethical. "

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5/5

posted Feb-12-2012

"I'm very happy with my panasonic Digital Camera. It takes great pictures and is very easy to operate. I want to thank Steve G. for his helpful and professional service."

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5/5

posted Feb-12-2012

"Great merchant! Best prices and super fast order processing and shipment!"

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5/5

posted Feb-10-2012

"I have bought a camera with Abe's of Maine and all went well.I would recommend this shop.Good job."

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