4/5

posted Jun-11-2013

"Thank you Abe’s for reacting quickly and fairly.

I had a very nice conversation from someone at Abe’s moments after I posted my below stated comments. Abe’s is doing their part to keep me as a customer, kudos to them. Also, kudos to ResellerRatings.com for creating a mechanism that works (except that I tried to add some stars, but it doesn't seem to be added).

Will I shop at Abe’s again? Probably. By the time I want an additional lens (which I already do and if the up-sell salesguy had any chops, I would already have one), hopefully, they will have retrained, replaced, or outsourced their “customer service” people.

As I told ‘A’ in my phone conversation, they are inexpensive and their warehouse/order process people are quick…and that's what makes them good. The following review is what makes them bad.
----------------------------

I honestly feel bad for the owners of this company as their "customer service" department is going to kill their business. I have purchased some 'big ticket' camera equipment in the past from Abe's, but this is the first time I had to actually speak to someone over there. It will be my last time as well.
.
"The Up-sell"
My issue is not unlike all the others. First, I had to deal with the salesguy who tried to scare me into buying extra stuff while they held my camera hostage. Other than being a stupid marketing strategy, why didn't the salesguy look at my sales history to find out that I knew the extra $80 battery he was trying to sell me would last longer than one-hour of use? I also pointed out that Amazon would sell the same battery for $56. Sheesh. And no thanks to the extended warranty, which the salesguy dropped the $200 price fifty bucks in the first 30 seconds of his pitch. (read the reviews about Abe’s and warranties…eeek!)
.
"My $900 Nikon D7000 (Body Only) was missing the Battery Charger"
Without the BATTERY CHARGER, the camera is as good as a paperweight. Unlike the two minute wait for the sales guy to pick up, I was on hold over 90 minutes, in total, to talk with those folks for less than 10 minutes about a part NOT in the box. Half of those ten minutes was me pressing those folks to give me a straight answer, which never happened. The scenario went like this…I opened the box on the weekend. I had to wait until the weekday to call.
.
--First call, informed them of the missing part. We were told we had to contact the manufacturer...goodbye. What?
--Second call, received affirmation that they need to act responsibly...they will ship the part.
--Third call, two days later, confirmed that they received my call and...they will ship the part.
--Fourth call, to DM, Vice President, he was going to call me back "within the hour"...still waiting since 5/30/13.
--Fifth call, spoke to "customer service" (who the heck was I speaking to the other times?), I held onto him, even after he placed me on hold for no apparent reason other than to return from hold to ask me "is there anything else?"...yeah how about giving me a straight answer. Finally, he answered my question…that the part was in stock and that it would be shipped that day.
.
"You sent me a generic part!?!?"
Received my part...it was some off-brand universal travel charger...not NIKON! Arrgh! I give up. Maybe Nikon will show some compassion and help me. Hopefully, they will remove Abe's as a certified vendor.

ps. Is it just me, but after 11/2012, it appears there always is a flury of 'positive' reviews after a negative one so there is only one negative review per page."

report?

Is this review?… Helpful Cool Share

4/5

posted Jun-07-2013

"Ok. I was sure I was going to get screwed by Abe's after reading some of the negative reviews about this store online. I ordered two SDHC cards. Price was the lowest I could find... almost to the point of suspicion. I was so sure I was going to get screwed that I even called to cancel my order on Monday morning (I placed the order on Saturday). When I called, I was told the order had already shipped. I'd not been notified via email, so I assumed I'd been lied to in order to keep me from canceling, but I decided to give it a few days just to be sure. Low and behold, on Friday, I get a padded envelope in the mail. It's from Abe's, and inside are the SDHC cards I'd ordered. Aside from the lack of communication (no shipping notification; no tracking number), my experience with Abe's was as smooth as could be. Good price. No upsell. Fast shipping. Throw one positive review on the wagon to counteract some of the negatives."

report?

Is this review?… Helpful Cool Share

5/5

posted May-29-2013

"I ordered a new TV through Abe's Of Maine. When I ordered the TV the site said free shipping, I thought that was great. Later I receive a call from one of their representatives stating that I needed to pay an insurance fee for the shipping, which I was not expecting. Be aware of this, it was an additional $100 to the cost of my TV, but if I had read their site correctly this is a standard thing. They also try to offer an extended warranty that I did purchase (have not seen it yet because it is a direct from manufacturer warranty - may comment on this later).

Their site also talks about matching a price drop from their website. Found the TV on their own website 1 week after I received the TV and after a call and another email their fantastic service department took care of the issue (hopefully - This is being written before receiving any credit).

Also I was not very excited about White Glove Delivery. If I had known that it was someone setting down the box in my living room and cutting open the box and that is it, I may not have spent the extra money on it but everything did get to me in great condition and in a timely manner. Also if I had read the description on the website and understood what the White Glove meant I may not have had any issue with the delivery at all.

I am very impressed by their customer service and willingness to try to understand the customers needs, worries and frustrations. They have probably been one of the easiest customer services to deal with and willing to keep you as a customer. I cannot say that for many other places that I order from online.

Overall, I felt like I got a great item for a great price and I will definitely shop through Abe's of Maine again. "

report?

Is this review?… Helpful Cool Share

5/5

posted May-22-2013

"Alfred gave me a fantastic deal on the 64F8500, and the deal totally made my day. In addition, I also purchased the white glove for the TV and that honestly made me extremely happy. The overall experience here was utterly phenomenal, and highly satisfying on virtually all levels. Easy, safe, and fast for sure."

report?

Is this review?… Helpful Cool Share

4/5

posted May-16-2013

"Ordered all my appliances for my new kitchen from Abes. Everything was in stock and ready to ship. Better prices than competitors and delivered promptly. Would definitely shop here again."

report?

Is this review?… Helpful Cool Share

5/5

posted May-11-2013

"Joey gave me a great deal on the new Samsung 60f8000 television with the white glove service. Delivery came really quick and in a very professional way. I recommend!!"

This review was modified by Chrisbarnes26 on May 14 2013 08:33:25 AM

report?

Is this review?… Helpful Cool Share

5/5

posted May-10-2013

"Purchased a Canon 5d mark 3 from this site. Price was rite and service was top notch! Got free overnight shipping and a brand new factory fresh camera that I love"

report?

Is this review?… Helpful Cool Share

5/5

posted May-10-2013

"Alberto helped answer all of my questions about a couple of televisions I was interested in purchasing. He took an order for the new Panasonic vt60 2013 model. I got the television within three days of ordering it, and the clarity of the picture left me speechless. Really good job by AOM."

This review was modified by bchase7 on May 10 2013 12:26:43 PM

report?

Is this review?… Helpful Cool Share

5/5

posted May-10-2013

"I made a number of calls to Abe's of Maine to get my order done -- checking on shipping and returns. All things were handled quickly and efficiently."

This review was modified by RUTHWASHERE on May 10 2013 07:39:17 AM

report?

Is this review?… Helpful Cool Share

1/5

posted May-06-2013

"I have purchased a LG 47LM7600 TV ten days ago. My order is still in process. I tried to contact them, sending several mails but no response except automatic mails."

This review was modified by Ledine on May 06 2013 02:43:14 PM

report?

Is this review?… Helpful Cool Share

5/5

posted Apr-22-2013

"I placed my order for a TV on-line. There was a small misunderstanding but they made it right."

This review was modified by RoberE on April 23 2013 11:46:04 AM

report?

Is this review?… Helpful Cool Share

3/5

posted Apr-17-2013

"This is an edit to a very negative review I have recently posted. To be fair, I am updating the review to reflect the current status of my transaction with Abe's of Maine.
I have received a damaged product, refused the delivery and immediately contacted the store to let them know. I've talked with customer service multiple times, was promised that a replacement will be processed in a timely manner. With no sufficient communication from the store i eventually found out that the replacement product was to be shipped 10 days after I initially reported on the damage. It looks like the shipping company messed up more than once (damaging my initial product and then not properly communicating the tracking information for the second one). Due to this miscommunication the impression I got is that the product hasn't shipped as promised. After a lot of back and forth between the store and the shipper they received the correct tracking number to assure me the product was on it's way.
Bottom line -
It is now 1 month after the original order and still don't have the product but it is supposed to arrive in the next few days. Lower than average shipping company, both damaging my product and mixing their shipment records - I would recommend Abe's of Maine to use a different shipper. Poor level of communication from customer service on the status.
On a positive note, on a call today I received all the requested info and was assured everything was shipped. I also received a minor compensation for all the trouble I had to go through. Hopefully the replacement product arrives in 1 piece so I don't have to update this review."

This review was modified by sagig on April 18 2013 01:05:34 PM

report?

Is this review?… Helpful Cool Share

5/5

posted Apr-11-2013

"Purchased a Sony Digital Camera from Abes of Main and am satisfied with the product. Abes had the Camera I was looking for a few dollars cheaper than other places on the Internet. Happy with my Purchase from Abes."

This review was modified by Harley Renegade on April 18 2013 09:24:10 AM

report?

Is this review?… Helpful Cool Share

5/5

posted Apr-11-2013

"Easy site to use. Purchased the 60vt60 Panasonic new 2013 model and was shocked that theses guys actually had one. Just received a shipping tracking number and very excited for my tv"

report?

Is this review?… Helpful Cool Share

5/5

posted Apr-09-2013

"My shopping and customer experience has always been outstanding with Abe's of Maine. Their prices are very competitive and their customer service is simply fantastic. In fact I recently had the pleasure of being helped by Bella who went far beyond the call to help me. In today's world of online transactions it so comforting to know a company (and Bella in particular) cares about me on a very personal level. Although I reside in Hawaii, literally thousands of miles away, it was as if the distance did not matter. Thank you again very Abe's of Maine and Bella for making me once again a happy and extremely satisfied customer. I looked for to future shopping with you!!!"

report?

Is this review?… Helpful Cool Share