We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.
"Best Customer Service I have EVER had! I called in to advise them an expensive key box I purchased from them & cherished had fallen off the wall due to no fault of my own about a week after purchasing. I asked them could they possibly replace it; they said probably not because it was not their fault either. Which is correct because most companies cannot replace any item that did not already come damaged or malfunctioned on their end. They said they would call to advise me but probably not. 2 weeks went by & I came home yesterday to find a new one on the porch!!!! They surprised me with a new one. That was what anyone should call perfect excellent customer service satisfaction. I will definitely continue ordering from this company catalogue. I want to share this with everyone. Wonderful company!!!!"
"It took 6 long phone calls to make my order work. They wanted to add $20 to shipping because they have no way of estimating correct shipping charge initially, and they try to match phone number and shipping address, when we had forgotten that 17 years ago we had given a cell number instead of a home number. In other words, their poor set up caused very unnecessary glitches and a lot of wasted time."
"The fountain had a manufacturer defect (it leaked from the bottom). I called Touch of Class the same day it arrived (Wednesday) and spoke with Chris. He helped me, but he could have been friendlier. He told me that FedEx would come by on Friday; I was home, so I waited all day on Friday (didn't want to leave the box outside unattended). FedEx did not come. I called Touch of Class back; Chris answered. He apologized and said my return authorization was still under management review. I asked to speak to a manager, and he transferred me to some woman's voicemail. I left a message and then followed-up with an email. On Saturday, I received an email from FedEx with the call tag pickup #. On Sunday, I received an email from Touch of Class, apologizing for the problem. FedEx picked-up the return on Tuesday. Within a week of it being delivered to Touch of Class, they refunded my order in full. Thank you. "
"BAD EXPERIENCE!! Needed item on 15th. Placed order at 10:30 am on the 5th w/standard shipping (7-10 days). They didn't even ship until the 10th. THEN the 7-10 day shipping STARTED. I ordered this early in the morning so it would ship that day or the next.
Customer service's response was that "when you order something on the web, it takes up to 5 days to ship it". Customer service said 5 days seemed a normal time frame when you order something off of the internet!
Now I am being spammed with their sales fliers. Just say NO to A Touch Of Class!"
This review was modified by ierickson on May 17 2011 01:54:17 PM
"ordered area rug on the 3rd of jan 2011. got an email from them saying my order shipped out on the 7th. provided me with a usps tracking number that does not work. i contacted their customer service and was told that i have the correct tracking number but tracking info was not yet uploaded (whatever that means). it's been 2 weeks now and i still can't track my order. emailed their customer service again but, so far not heard a thing."
"Ordered bedding which was supposed to be "in-stock" according to the website. THey called after three days to tell us that it was back ordered and would ship out in 2 weeks. Two months later it still had not shipped. Customer service is so poor that I will never shop here again."
"Product ordered was not the same color as pictured on website -- and I dont mean a shade off, I mean it was pictured as dark brown and the item received was off-white. Here's where the real trouble began: it took over a month and 10 phone calls plus getting my credit card involved for them to authorize the return; then another 2 weeks of phone calls to get the refund for the return!
I have a friend who loves this company; but she has never had a return! Personally, I would never order from them again."
36,421 stores
1,204,129 reviews
5881 shoppers online now
Rating
Full Rating Profile
3 reviews 
Visa / Mastercard
American Express
Money Order
COD
Check
Standard Next Day
posted Jan-13-2012 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Ordered some artwork, it was delivered promptly and in good shape via Fed Ex. No problems, item as described.","link":"http:\/\/www.resellerratings.com\/store\/A_Touch_of_Class\/comment\/1153487#comment1153487","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A_Touch_of_Class.jpg","store_name":"Touch of Class \/ touchofclasscatalog.com","username":"SmithGear","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought seashell wall hooks for my bathroom. They go great with rest of my decor in there. Reasonably priced as well.","link":"http:\/\/www.resellerratings.com\/store\/A_Touch_of_Class\/comment\/1144037#comment1144037","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A_Touch_of_Class.jpg","store_name":"Touch of Class \/ touchofclasscatalog.com","username":"ycgehlhausen","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It took 6 long phone calls to make my order work. They wanted to add $20 to shipping because they have no way of estimating correct shipping charge initially, and they try to match phone number and shipping address, when we had forgotten that 17 years ago we had given a cell number instead of a home number. In other words, their poor set up caused very unnecessary glitches and a lot of wasted time.","link":"http:\/\/www.resellerratings.com\/store\/A_Touch_of_Class\/comment\/873482#comment873482","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A_Touch_of_Class.jpg","store_name":"Touch of Class \/ touchofclasscatalog.com","username":"HeleneEisenberg","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The fountain had a manufacturer defect (it leaked from the bottom). I called Touch of Class the same day it arrived (Wednesday) and spoke with Chris. He helped me, but he could have been friendlier. He told me that FedEx would come by on Friday; I was home, so I waited all day on Friday (didn\u0027t want to leave the box outside unattended). FedEx did not come. I called Touch of Class back; Chris answered. He apologized and said my return authorization was still under management review. I asked to speak to a manager, and he transferred me to some woman\u0027s voicemail. I left a message and then followed-up with an email. On Saturday, I received an email from FedEx with the call tag pickup #. On Sunday, I received an email from Touch of Class, apologizing for the problem. FedEx picked-up the return on Tuesday. Within a week of it being delivered to Touch of Class, they refunded my order in full. Thank you.<br>","link":"http:\/\/www.resellerratings.com\/store\/A_Touch_of_Class\/comment\/835289#comment835289","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A_Touch_of_Class.jpg","store_name":"Touch of Class \/ touchofclasscatalog.com","username":"backcountrybum","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"BAD EXPERIENCE!! Needed item on 15th. Placed order at 10:30 am on the 5th w\/standard shipping (7-10 days). They didn\u0027t even ship until the 10th. THEN the 7-10 day shipping STARTED. I ordered this early in the morning so it would ship that day or the next. <br><br>Customer service\u0027s response was that \u0022when you order something on the web, it takes up to 5 days to ship it\u0022. Customer service said 5 days seemed a normal time frame when you order something off of the internet!<br><br>Now I am being spammed with their sales fliers. Just say NO to A Touch Of Class!","link":"http:\/\/www.resellerratings.com\/store\/A_Touch_of_Class\/comment\/761850#comment761850","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A_Touch_of_Class.jpg","store_name":"Touch of Class \/ touchofclasscatalog.com","username":"ierickson","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"ordered area rug on the 3rd of jan 2011. got an email from them saying my order shipped out on the 7th. provided me with a usps tracking number that does not work. i contacted their customer service and was told that i have the correct tracking number but tracking info was not yet uploaded (whatever that means). it\u0027s been 2 weeks now and i still can\u0027t track my order. emailed their customer service again but, so far not heard a thing.","link":"http:\/\/www.resellerratings.com\/store\/A_Touch_of_Class\/comment\/684131#comment684131","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A_Touch_of_Class.jpg","store_name":"Touch of Class \/ touchofclasscatalog.com","username":"jingkikay","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered bedding which was supposed to be \u0022in-stock\u0022 according to the website. THey called after three days to tell us that it was back ordered and would ship out in 2 weeks.<br>Two months later it still had not shipped.<br>Customer service is so poor that I will never shop here again.","link":"http:\/\/www.resellerratings.com\/store\/A_Touch_of_Class\/comment\/671285#comment671285","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A_Touch_of_Class.jpg","store_name":"Touch of Class \/ touchofclasscatalog.com","username":"kkammer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Product ordered was not the same color as pictured on website -- and I dont mean a shade off, I mean it was pictured as dark brown and the item received was off-white. Here\u0027s where the real trouble began: it took over a month and 10 phone calls plus getting my credit card involved for them to authorize the return; then another 2 weeks of phone calls to get the refund for the return! <br><br>I have a friend who loves this company; but she has never had a return! Personally, I would never order from them again.","link":"http:\/\/www.resellerratings.com\/store\/A_Touch_of_Class\/comment\/481712#comment481712","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/A_Touch_of_Class.jpg","store_name":"Touch of Class \/ touchofclasscatalog.com","username":"L8blumR","rating":"1"}, "single");){kind=link}
"Best Customer Service I have EVER had! I called in to advise them an expensive key box I purchased from them & cherished had fallen off the wall due to no fault of my own about a week after purchasing. I asked them could they possibly replace it; they said probably not because it was not their fault either. Which is correct because most companies cannot replace any item that did not already come damaged or malfunctioned on their end. They said they would call to advise me but probably not. 2 weeks went by & I came home yesterday to find a new one on the porch!!!! They surprised me with a new one. That was what anyone should call perfect excellent customer service satisfaction. I will definitely continue ordering from this company catalogue. I want to share this with everyone. Wonderful company!!!!"