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Store Rating and Reviews A Matter of Fax

Homepage: http://www.amatteroffax.com/ Shop Now at A Matter of Fax
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can contact reviewers.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 9.06 / 10
Six-Month Reviews: 183
Lifetime Reviews: 1004

   


Lifetime Rating: 8.24 / 10
All Stores Avg.: 8.12
8.58 Pricing of Products and Services
8.51 Likelihood of Future Purchases
8.37 Shipping and Packaging
8.55 Customer Service
6.77 Return or Replacement
Show Reviews Read all 1,004 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
105 Harrison Avenue  
Harrison, NJ 07029
customer support email:
kelly@amatteroffax.com
phone:
973-485-6500
customer support:
973-482-3700
business hours (est):
10:00am - 6:00pm Mon-Thur  
10:00am - 2:00pm Friday  
Closed Sat  
Closed Sun

FAX: 973-482-0715


Trust and Ethics Policy
 A Matter of Fax Customer Reviews
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Reviews 1 - 15 of 1113
1 | 2 | 3 | 4 | 5 | .... | 75   Next Page
Very Satisfied
Reviewer: tiacaron
Click Here to See the Profile for tiacaron

11/18/09 5:03 PM
Buying from A Matter of Fax was a wonderful experience. I was especially impressed when I received a call to confirm the delivery address because it differed from my billing address. Thanks so much!

Very Satisfied
Reviewer: soniadeanne
Click Here to See the Profile for soniadeanne

11/18/09 4:08 PM
Item was just what we needed. The price was excellent and the shipping was fast. We will be ordering from A Matter of Fax again and again.

Very Satisfied
Reviewer: Donald Moe
Click Here to See the Profile for Donald Moe

11/18/09 3:08 PM
I ordered a replacement lamp for a friend's Sony KF-50WE610 TV and had it shipped to him directly. It arrived in good condition and works fine. He is very pleased. The price was very attractive with free shipping and no sales tax.

Very Satisfied
Reviewer: digitalsignal
Click Here to See the Profile for digitalsignal

11/18/09 12:09 PM
Great transaction and great products, thanks! I will return to shop!

Very Satisfied
Reviewer: irap
Click Here to See the Profile for irap

11/18/09 7:12 AM
Perfectly smooth transaction and extremely prompt delivery.

This review was modified by its author, irap, on 11/18/09 1:18 PM.

Very Satisfied
Reviewer: nuggetts
Click Here to See the Profile for nuggetts

11/17/09 10:58 AM
Unbelievably low prices, no hiccups with shipping and was amazed how well my product was packed. I will definitely order from these guys again.

Very Satisfied
Reviewer: williter
Click Here to See the Profile for williter

11/16/09 2:18 PM
Turn around time was great and when I needed to speak to customer service it was nice to easily reach a real person and not a machine.

Very Satisfied
Reviewer: fprinciotta
Click Here to See the Profile for fprinciotta

11/15/09 4:57 PM
Good price and good service. What more could you ask for in an on-line store?

Very Satisfied
Reviewer: mrosenman
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11/12/09 10:58 AM
Fully professional and expeditious in completing order.

Very Satisfied
Reviewer: jhanken
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11/10/09 3:06 PM
I can't quite articulate why, but when I ordered the replacement bulb for my InFocus X2, I wasn't absolutely sure I was ordering the correct bulb. It is not that the sight was unclear necessarily, I just had the feeling that there may have been conflicting information. For example, another projector that supposedly uses the same OEM lamp was directed to a different replacement part with a slightly different cost. Oh, well. I wish I could be more specific, but you can't ask me to remember details like that for more than a day or so. Good luck with your business and thanks for the help.  

Very Satisfied
Reviewer: raymoore
Click Here to See the Profile for raymoore

11/10/09 1:27 PM
I ordered this same item from another company before ordering from A Matter of FAX. When I placed the order, they said it was in stock and later said it was on back order. They could not deliver the item after about 2 months. I am extremely greatful to AMOF for their good and quick service. I will keep you in mind for any future purchases. Thanks again. Ray Moore  

Neither Satisfied Nor Dissatisfied
Reviewer: ORoy
Click Here to See the Profile for ORoy

11/9/09 7:12 PM
UPDATE: Shortly after posting a review detailing our problem with a defective bulb, we received an email from Akiva, a customer service person at A Matter of Fax. This person was extremely helpful in working with us to resolve our problem and in fact made sure that we received a new bulb and took care of everything. She stayed in contact with us throughout the process up until we received the bulb. This is truly good customer service. I still disagree with the company's 90 day warranty policy but am pleased that they worked with us to resolve the problem. I hope this bulb lasts as long as it is supposed to.

This review was modified by its author, ORoy, on 11/17/09 6:44 PM.

Somewhat Satisfied
Reviewer: jpjpjp-ratings
Click Here to See the Profile for jpjpjp-ratings

11/6/09 5:03 PM
Everything was great. The one minor nit I could think of is that I didn't get an email that told me the shipping status, an estimated delivery date or a way to track the package once shipped.  

Reviewer: TMCINC
Click Here to See the Profile for TMCINC

11/6/09 8:55 AM
Very happy with pricing and delivery time.

Very Satisfied
Reviewer: iachimo
Click Here to See the Profile for iachimo

11/5/09 5:49 PM
I was looking for a new projector bulb for my Mitsubishi front-projection TV. They tend to sell for about $300 each. AmatterofFax sold me one for $200, delivered it with reasonable promptness, and it works great! HIGHLY RECOMMENDED.

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