Take the Tour »
e.g. Such as Zappos, Newegg | browse by category » or best/worst »
"It literally is a bait-and-switch - So I read a majority of the reviews on A Matter of Fax and noticed a lot of horror stories BUT also noticed MORE positive reviews... those positive reviews were a little too positive in hindsight - Like many who reviewed this company I too was given the bate and switch - I ordered a HP printer from there website and then next DAY received a phone call from a representative stating "We have a question or two to ask of you." The representative stated that "Since you're ordering a refurbished HP printer..." FIRST OFF NO WHERE ON THE SITE WAS IT EVER-EVER-EVER CONVEYED TO THE PURCHASER THIS PRINTER was indeed a "refurbished HP Printer" IN FACT this printer even qualified for "Free shipping" BUT the representative stated "... we need to send you the none refurbished HP printer with an additional $32 shipping fee... would you like to go ahead and get the none refurbished HP printer?" I politely said "No thank you, lets cancel the order since it can't be filled at the price stated to me on the website" which the representative stated he would cancel the order (I have yet to receive confirmation of cancellation)... long story short PLEASE DO KNOW THE COMPANY (not the people) are just baiting-and-switching... don't be so tempted by there prices"
"worst company ever, they obviously have the printer I wanted in stock but cancel the order several times when I tried to place order. then they raise the price and still say in stock on the website. will never do business with them again."
"Very happy with my purchase. Sales rep was helpful."
"Great Price. Fast Shipping. Fit Perfect on my TV and works Great! Excellent Customer Service"
"great price for the right product!"
"Bait and switch.Ordered a Kyocera FS-3540MFP for $1,213.95. Two business days later I get a voicemail and an email saying that the printer I ordered doesn't come with an automatic document feeder and it requires it to work. Do I want it for an additional $478.00?First off, the FS-3540MFP does come with an ADF. There is no version on the Kyocera US website that suggests otherwise. Secondly, even if it did come without it, and it "requires it", why wouldn't you say that on the webpage? I'm not ordering a spare part.Simply put, it's a bait and switch. Worse yet, it's of an old printer. This is not a new model by any stretch. If you don't want to sell it, then don't. But don't waste people's time by suggesting you have something for a price that you don't.I cancelled the order. I don't intend to do business with this company again."
"Fantastic ServiceI bought a samsung lamp at less than 1/3 of the price others were offering. Shipping was fast and they follow up with a call to check that I have received the lamp. Great AAA+++"
"Delivery was very fast and the price was very reasonable. Have not tried the cartridge yet."
"DO NOT BUY ANY PRODUCT FROM HERE!!! VERY BAD CUSTOMER SVC. AND MY ORDER WAS BACK ORDERED 5 DAYS LATER AFTER I PLACED MY ORDER. AND NEVER GOT ANY FOLLOW UP CALL FROM THEM UNTIL I CALLED THEM TO FIND OUT MY ORDER WAS BACK ORDERED. THEY SAID IT WILL TAKE ANOTHER 2 WEEKS TO SHIP OUT MY ORDER. THEN NEXT DAY, WHEN I CHECKED MY ORDER AGAIN TO SEE THE STATUS. MY ORDER GOT CANCELLED W/O ANY CALL OR NOTICE. THIS COMPANY IS TOTAL B.S"
"I placed an order that was misrepresented as new when in fact it was a refurbished unit. The gentleman explained to me that a refurbished unit was as good as a new one and would I like him to continue with the order. I then had to explain to him that the website, and in turn google.com had misrepresented the printer and pricing. He in turn responded “so you no what refurbished?” No I didn’t want a pre-broken printer that Xerox might have fixed. I did pass the story on to my other managers and employees, hoping they will never purchase anything from A Matter of Fax. The worst experience with a tech company I’ve had in a long time. This experience makes me loose a bit of faith in the Google stores ratings. "
"Just like nearly everyone else here who wrote a negative review; I placed an order online, it was cancelled due to no stock, and I was never informed of the issue.I tried to purchase a TY-LA1000 El Cheapo replacement bulb for my Panasonic TV (~$28). Because I read the reviews here I knew that they had a tendency to cancel orders of products that they don't actually stock while not informing the customer. So I called them after 7 days to check as I had received emails confirming both the validation of my credit card and that the product was in the warehouse. I never received an email stating that it was shipped though. The first message I left in the morning was not returned so I called again in the late afternoon (all based on their timezone). This call was answered, and I was informed my order had been cancelled one day earlier due to no stock. The lady told me they would probably have stock in the next 2-3 weeks. To their credit, the customer service lady was pleasant, and it looks like their pending charge has been withdrawn from my card so I don't have to fight to get my money back.Pony up the extra $5 and order from someone who is more reputable."
"Very proffesional.easy to deal with recieved product sooner then expected"
"Product was exactly as described, price was fair, and arrived timely."
"the item was as described the shipping was on time and properly packaged i will use matter of fax againe and will recomend them as well i give a 10 out of ten thanx"
"Very pleased with how fast I received my product and how well the product operates. Plus the price was un-beatable! I would rate A Matter of FAX A+++++"