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"The item I received was defective. When I contacted their customer service, I received only automated answers, and it took them a week to answer. The issue has not been resolved."
"Item was broken. I have to pay for shipping to send it back for replacement! Since it was a $3 dollar item I did not bother, however I will never shop hear again."
"I ordered 3 mp3 to radio modulators from them. I recieved no email or invoice when they came. None of them work. Have tried to contact them with no success. I should of looked at resellerratings before I bought. "
"Got what I ordered but shipping took too long and getting a response from their customer service email took too long. I might order from them again, but would be concerned about the shipping and service."
"I placed two orders on the same day...One was for 2 items, the other was for 10 items. The one that was for 2 items arrived within 2 - 3 weeks. I'm STILL waiting for the one that contained 10 items. They sent me an email, finally, saying that one of the items had been shipped, shortly followed by an email saying my money for the item was being refunded because the item was no longer in stock. It WAS in stock when I ordered the item, and these emails arrived 3 weeks after I had ordered! I sent them an email asking why nothing has been shipped yet and my order was going nowhere, they replied that it was because an item was on backorder and my order would be shipped soon. that was almost a week ago, and it still has not been shipped, although the status of the order has moved forward. The status on their website of orders is confusing and inaccurate. If you order only one or two items at a time and you don't mind waiting 3 weeks to get them, you might be okay, but don't order any more than that on the same order or you'll probably wait "forever"...It's now been 4 weeks and counting for me with the order that had 10 items, and my order probably would not have moved forward at all if I had not emailed them threatening to cancel it. Also, when you order items, they say "x promotions left" on their site which is deceptive, because when I placed my order, the item they say is no longer available said the item was still available, yet now they tell me it isn't - supposedly that "x promotions left" is updated every 10 minutes or 30 minutes (can't remember which now), and I ordered them at around 1 a.m. which I would not expect to be a busy time of the morning. I also don't agree with their policy of charging your paypal as soon as they get the order rather than when the order ships. For those reasons, I cannot in good conscience recommend this site to anybody and there's little, if any, chance that I would ever order from them again. Cheap prices are great, but not if you have to wait more than a month to get your stuff, some of it never comes, and/or some of it doesn't work. I read one review where the person said 1 out of 10 of his items was defective - a 10% defect rate is NOT acceptable to me. I don't care what I pay, I expect the item to work as advertised or to get a replacement that does work or a refund. I just don't understand how anyone can think that it's acceptable to get a defective product just because it's cheap. No, I don't expect the same quality as I would if I bought name brands that cost a lot more, but I DO expect it to at least work."
"ordered an 8 LED flashlight that did not work, emailed support and they accuse me of both using old batteries and of not knowing how to install them, still being ignored
also ordered 2 28 LED flashlights and 2 Ipod Nano covers which have still not shipped, they have ignored all my emails
but they do withdraw your funds out of your Paypal account with the quickness..."
This review was modified by sonofsnood on October 09 2005 05:56:53 PM
"Boy I wish I had read these reviews before I placed my order albeit the order was only for 12 bucks, I placed my order on Oct 11 2005 and today is Halloween day Oct 31 2005 as I'm writing this review, THIS COMPANY IS A FRAUD, they DO NOT have any of the items advertised on their website in STOCK nor do they have an inventory warehouse of their own, once they get your money THEN they scrounge around for the merchandise, I suspect that they contact their relatives in CHINA to look for the items. All their items are very cheap and that's why most poeple would not check their rating before ordering because the amount is small, BIG MISTAKE
My recommendation to all of you who got ripped off by these crooks is to file a complain with PayPal and you will get your money back one way or another as long as the amount is within PayPal limit, my mistake was I used my checking account instead of credit card this time otherwise I would just call the CC company and that would be all I'd have to do, let the CC company duke it out with Paypal and the crooks"
This review was modified by webaccount on November 01 2005 09:44:08 PM
"I could not believe they shipped the defective merchandise (after long wait) and wanted me to ship it back at my own expense. I will never fall for these cheap store again since the shipping cost is almost the same as the cost of the merchandise."
"THIS IS MY BELOW LETTER THAT WAS SENT TO THE SELLER. SELLER IS UNCOOPERATIVE AND REFUSES TO REFUND PAYMENT EVEN THOUGH THEY DO NOT HAVE THE PRODUCT ON HAND TO SHIP! THEY HAVE EVEN EXCEEDED THEIR OWN SHIPPING LIMIT, STATED IN THEIR OWN PRODUCT DESCRIPTION! THEY WROTE BACK REFUSING TO REFUND THIS GOOD FAITH PAYMENT! PLEASE HELP?) Date: Wed, 19 Oct 2005 05:35:41 -0700(PDT) ORDER FOR MONIFILM 15" LAPTOP OPTICAL GRADE SCREEN (PAID ON OCT 11,2005) To: sales@axshop.com I Placed this order (sory no order number, Infact nothing in anyform or communication style from you to indicate any attempt to recognize me as a paying customer) over a week ago! FROM THE CUSTOMERS VIEW, YOU HAVE TAKEN MY MONEY AND MADE "NO" ATTEMPT TO DO ANYTHING ELSE. VERY, VERY UNPROFESSIONAL! IF NOTHING HAS HAPPENED WITH THIS ORDER (AND I WOULDN"T KNOW BECAUSE OF ZERO COMMUNICATION) REFUND MY PAYMENT TO PAYPAL IMMEDIATELY PLEASE! NO CUSTOMER SHOULD BE TOTALLY IN THE DARK AS TO THE RECEIVING OF (IF AT ALL) THEIR "PAID IN FULL" PRODUCT. INTERNET TRANSACTIONS ARE BASED IN TRUST AND COMMUNICATION! IF YOU HAVE SHIPPED THIS PRODUCT, A COMMUNICATION TO THE CUSTOMER OF THAT ACTION, IS MORE THAN AN OPTIONAL COURTESY. IT'S AN ABSOLUTE REQUIREMENT IF YOU INTEND TO KEEP ANY CUSTOMERS AT ALL! IF I CONTINUE TO RECEICVE "NO COMMUNICATION" FROM YOU, TOMORROW I WILL BE CONTACTING THE PAYPAL FRAUD PROTECTION PROGRAM AND THE SECURITY REPORTING CENTER AT VISA. A CUSTOMER IS NOT HERE TO FEED YOUR COMPANY MONEY AND YOU DECIDE IF YOU WANT TO DO ANYTHING AT ALL FOR THEM! THIS IS A LEGALLY BINDING "SALES" CONTRACT.YOU HAVE BEEN CONTACTED AND ADVISED!"
"VERY POOR SERVICE. Ordered product 10/2/05. I was billed right away. Two requests for an order cancel result in same chain mail reply, "it will be shipped as soon as it arrives. Order usually takes 5 to 7 working days". Product has not shipped as of 10/19/05. BS, you take my money, you send me a product."
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posted Oct-02-2005 
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![Share](javascript:share_rating({"review_body":"Item was broken. I have to pay for shipping to send it back for replacement! Since it was a $3 dollar item I did not bother, however I will never shop hear again.","link":"http:\/\/www.resellerratings.com\/store\/AXShop\/comment\/223666#comment223666","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AXShop.jpg","store_name":"AXShop.com","username":"mellisn","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered 3 mp3 to radio modulators from them. I recieved no email or invoice when they came. None of them work. Have tried to contact them with no success. I should of looked at resellerratings before I bought. ","link":"http:\/\/www.resellerratings.com\/store\/AXShop\/comment\/235479#comment235479","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AXShop.jpg","store_name":"AXShop.com","username":"drifter106","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Got what I ordered but shipping took too long and getting a response from their customer service email took too long. I might order from them again, but would be concerned about the shipping and service.","link":"http:\/\/www.resellerratings.com\/store\/AXShop\/comment\/226552#comment226552","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AXShop.jpg","store_name":"AXShop.com","username":"wiersch","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed two orders on the same day...One was for 2 items, the other was for 10 items. The one that was for 2 items arrived within 2 - 3 weeks. I\u0027m STILL waiting for the one that contained 10 items. They sent me an email, finally, saying that one of the items had been shipped, shortly followed by an email saying my money for the item was being refunded because the item was no longer in stock. It WAS in stock when I ordered the item, and these emails arrived 3 weeks after I had ordered! I sent them an email asking why nothing has been shipped yet and my order was going nowhere, they replied that it was because an item was on backorder and my order would be shipped soon. that was almost a week ago, and it still has not been shipped, although the status of the order has moved forward. The status on their website of orders is confusing and inaccurate. If you order only one or two items at a time and you don\u0027t mind waiting 3 weeks to get them, you might be okay, but don\u0027t order any more than that on the same order or you\u0027ll probably wait \u0022forever\u0022...It\u0027s now been 4 weeks and counting for me with the order that had 10 items, and my order probably would not have moved forward at all if I had not emailed them threatening to cancel it. Also, when you order items, they say \u0022x promotions left\u0022 on their site which is deceptive, because when I placed my order, the item they say is no longer available said the item was still available, yet now they tell me it isn\u0027t - supposedly that \u0022x promotions left\u0022 is updated every 10 minutes or 30 minutes (can\u0027t remember which now), and I ordered them at around 1 a.m. which I would not expect to be a busy time of the morning. I also don\u0027t agree with their policy of charging your paypal as soon as they get the order rather than when the order ships. For those reasons, I cannot in good conscience recommend this site to anybody and there\u0027s little, if any, chance that I would ever order from them again. Cheap prices are great, but not if you have to wait more than a month to get your stuff, some of it never comes, and\/or some of it doesn\u0027t work. I read one review where the person said 1 out of 10 of his items was defective - a 10% defect rate is NOT acceptable to me. I don\u0027t care what I pay, I expect the item to work as advertised or to get a replacement that does work or a refund. I just don\u0027t understand how anyone can think that it\u0027s acceptable to get a defective product just because it\u0027s cheap. No, I don\u0027t expect the same quality as I would if I bought name brands that cost a lot more, but I DO expect it to at least work.","link":"http:\/\/www.resellerratings.com\/store\/AXShop\/comment\/246175#comment246175","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AXShop.jpg","store_name":"AXShop.com","username":"ageek","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"ordered an 8 LED flashlight that did not work, emailed support and they accuse me of both using old batteries and of not knowing how to install them, still being ignored<br><br>also ordered 2 28 LED flashlights and 2 Ipod Nano covers which have still not shipped, they have ignored all my emails<br><br>but they do withdraw your funds out of your Paypal account with the quickness...","link":"http:\/\/www.resellerratings.com\/store\/AXShop\/comment\/224583#comment224583","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AXShop.jpg","store_name":"AXShop.com","username":"sonofsnood","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Boy I wish I had read these reviews before I placed my order albeit the order was only for 12 bucks, I placed my order on Oct 11 2005 and today is Halloween day Oct 31 2005 as I\u0027m writing this review, THIS COMPANY IS A FRAUD, they DO NOT have any of the items advertised on their website in STOCK nor do they have an inventory warehouse of their own, once they get your money THEN they scrounge around for the merchandise, I suspect that they contact their relatives in CHINA to look for the items. All their items are very cheap and that\u0027s why most poeple would not check their rating before ordering because the amount is small, BIG MISTAKE<br><br>My recommendation to all of you who got ripped off by these crooks is to file a complain with PayPal and you will get your money back one way or another as long as the amount is within PayPal limit, my mistake was I used my checking account instead of credit card this time otherwise I would just call the CC company and that would be all I\u0027d have to do, let the CC company duke it out with Paypal and the crooks","link":"http:\/\/www.resellerratings.com\/store\/AXShop\/comment\/227624#comment227624","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AXShop.jpg","store_name":"AXShop.com","username":"webaccount","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I could not believe they shipped the defective merchandise (after long wait) and wanted me to ship it back at my own expense. I will never fall for these cheap store again since the shipping cost is almost the same as the cost of the merchandise.","link":"http:\/\/www.resellerratings.com\/store\/AXShop\/comment\/228527#comment228527","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AXShop.jpg","store_name":"AXShop.com","username":"lymamdad","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"THIS IS MY BELOW LETTER THAT WAS SENT TO THE SELLER.<br> SELLER IS UNCOOPERATIVE AND REFUSES TO REFUND PAYMENT EVEN THOUGH THEY DO NOT HAVE THE PRODUCT ON HAND TO SHIP!<br> THEY HAVE EVEN EXCEEDED THEIR OWN SHIPPING LIMIT, STATED IN THEIR OWN PRODUCT DESCRIPTION!<br> THEY WROTE BACK REFUSING TO REFUND THIS GOOD FAITH PAYMENT! PLEASE HELP?) Date: Wed, 19 Oct 2005 05:35:41 -0700(PDT)<br> ORDER FOR MONIFILM 15\u0022 LAPTOP OPTICAL GRADE SCREEN (PAID ON OCT 11,2005) To: sales@axshop.com<br> I Placed this order (sory no order number, Infact nothing in anyform or communication style from you to indicate any attempt to recognize me as a paying customer) over a week ago!<br> FROM THE CUSTOMERS VIEW, YOU HAVE TAKEN MY MONEY AND MADE \u0022NO\u0022 ATTEMPT TO DO ANYTHING ELSE.<br> VERY, VERY UNPROFESSIONAL!<br> IF NOTHING HAS HAPPENED WITH THIS ORDER (AND I WOULDN\u0022T KNOW BECAUSE OF ZERO COMMUNICATION) REFUND MY PAYMENT TO PAYPAL IMMEDIATELY PLEASE!<br> NO CUSTOMER SHOULD BE TOTALLY IN THE DARK AS TO THE RECEIVING OF (IF AT ALL) THEIR \u0022PAID IN FULL\u0022 PRODUCT.<br> INTERNET TRANSACTIONS ARE BASED IN TRUST AND COMMUNICATION! IF YOU HAVE SHIPPED THIS PRODUCT, A COMMUNICATION TO THE CUSTOMER OF THAT ACTION, IS MORE THAN AN OPTIONAL COURTESY.<br> IT\u0027S AN ABSOLUTE REQUIREMENT IF YOU INTEND TO KEEP ANY CUSTOMERS AT ALL!<br> IF I CONTINUE TO RECEICVE \u0022NO COMMUNICATION\u0022 FROM YOU, TOMORROW I WILL BE CONTACTING THE PAYPAL FRAUD PROTECTION PROGRAM AND THE SECURITY REPORTING CENTER AT VISA.<br> A CUSTOMER IS NOT HERE TO FEED YOUR COMPANY MONEY AND YOU DECIDE IF YOU WANT TO DO ANYTHING AT ALL FOR THEM!<br> THIS IS A LEGALLY BINDING \u0022SALES\u0022 CONTRACT.YOU HAVE BEEN CONTACTED AND ADVISED!","link":"http:\/\/www.resellerratings.com\/store\/AXShop\/comment\/227549#comment227549","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AXShop.jpg","store_name":"AXShop.com","username":"wadeduck58","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"VERY POOR SERVICE. Ordered product 10\/2\/05. I was billed right away. Two requests for an order cancel result in same chain mail reply, \u0022it will be shipped as soon as it arrives. Order usually takes 5 to 7 working days\u0022. Product has not shipped as of 10\/19\/05. BS, you take my money, you send me a product.","link":"http:\/\/www.resellerratings.com\/store\/AXShop\/comment\/225855#comment225855","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AXShop.jpg","store_name":"AXShop.com","username":"Bill_A","rating":"1"}, "single");){kind=link}
"The item I received was defective. When I contacted their customer service, I received only automated answers, and it took them a week to answer. The issue has not been resolved."