The short version: AVA Direct built a high quality PC for me to my exact specification at a reasonable price and delivered it on schedule.
The long version: Having been a customer of another custom built PC supplier for the past 7 years, they were the first place I looked at when it was time to buy a new PC. I found that they no longer offered a case that was suitable for my needs, nor did they offer the selection of parts that I required.
My search for a new vendor lead me to AVA Direct. I was impressed with the large selection of parts they offered (a choice of more than 200 PC cases) which included everything I required.
I researched what I needed and was able to come up with a design that matched my needs exactly.
The order process was smooth. I used the website to configure my order and receive a quote. I then called AVA to speak to a sales rep. Joe who took my call was friendly and a pleasure to work with. We reviewed my configuration to ensure compatability. He asked intelligent questions about how the PC was to be used and made helpful suggestions.
Joe explained the overall process, which includes the completion of a credit card authorization form, the ordering of the parts, build, quality assurance and shipping. The process took exactly the time quoted (three weeks) from order to delivery.
The PC arrived well packed, with a dual layer carton, lots of packing material and an air pillow inside the pc case. All of the extra accessories, manuals, cables, CDs, etc were included.
The PC included an OEM copy of Acronis True Image 10, used to backup / restore the initial configuration to a secure area on the hard drive.
If you do not already own a copy of ATI10, there is an option to upgrade to the full version (which I recommend).
The PC was installed with the minimum required software, the extras may be installed from the provided CDs.
I was impressed that I received a followup call from Joe after I had the PC for a few weeks, to see how things were and if I was happy with my purchase. This was a very nice touch.
AVA Direct is a company I would buy from again and I have no hesitation in recommending them.
This review was modified by its author, SRM1964, on
5/7/08 5:54 PM.