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  • AVADirect Custo

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: General Office AVADirect.com 1750 Highland Rd. Suite 4 Twinsburg OH 44087
    • Contact: support@avadirect.com
    • Phone: 1-866-766-4629
    • Customer Support: support@avadirect.com
    • Business Hours: Business Hours: 10am - 6.30pm ET Mon-Fr, Sat-Sun Closed
    • Fax: 216-503-6355

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.46/10 8.46/10
    Chance of future purchase: Rating 9.81/10 9.81/10
    Shipping & packaging: Rating 9.62/10 9.62/10
    Customer service: Rating 9.81/10 9.81/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

What is this?

1,158 Customer Reviews

Rating 10/10
5/5
modified review posted

"Dear Sirs,
My experience working with AVA Direct was truly excellent and memorable. I was assisted by Mr. Joseph Mundy who was very courteous and helpful. He patiently answered all my questions and even gave me some excellent recommendations.
He expertly assembled and prepared a computer suited to my specific needs. Mr. Joseph Mundy went out of his way to ensure that my requests were fully satisfied. I can say without a doubt it was truly a pleasure doing business with AVA Direct and I highly recommend them. I will not hesitate to contact them again in the future for my computer needs.

Sincerely,

Alex Phillips
TADI Investments, Inc.
"


jljr222's Avatar
CT, USA
Rating 10/10
5/5
modified review posted

"I have ordered custom laptops from a couple of different companies. I've tried both CyberPower PC and XoticPC and man does AVADirect put them to shame. The experience I've had from the moment I landed on their website to me sitting at home typing this review on my new PC has been fantastic. I was looking to upgrade my 3 year old PC with something better and I had a rather large budget. I'm pretty good with computers, but not nearly good to trust myself with building a computer. After reading the reviews here on Reseller Ratings for AVADirect, I decided to give them my business. What caught my eye first? Their website! It's awesome and I'm a web developer (it's actually responsive, go figure). If you do not have a nice website, I will not do business with you. Their configurator was easy to work with and I was able to price out and email myself what I thought was a good PC.

I decided to see if a sales rep could help me bring the price down (who wouldn't) and ensure everything looked good on the PC (compatibility wise). This is when ran into Eric Malcom. Let me tell you guys, this man is awesome! He helped me with getting my PC cost closer to my budget and gave me great recommendations on parts based off the motherboard I went with. He kept me in the loop every step of the way!

Keep in mind that after you order your PC, it will take quite a bit of time to get setup. Keep patient, it's worth it! The shipping and packaging was awesome. This thing was secured very tight and had no issues getting it plugged in and running. So far, my new PC is running great! I decided to wait a few weeks before posting my review to ensure everything was still good and it is.

The only issue I had was with the sound card (ASUS Xonar DSX). No fault of AVADirect, just probably should have picked a better one. The drivers stink for this one and I had to use some modded version to get it to work right. I contacted their support about when I couldn't figure out what was wrong and the support guy was kind of helpful, but pretty standoffish (almost as if he couldn't be bothered). His name was Mike Blystone. No offense to Mike, but he should work on his customer support skills.

Other than that, 5 stars for AVADirect. Thanks for the new PC guys! If you're on the fence, go with these guys. They're good and build good stuff!
"


Rating 10/10
5/5
modified review posted

"Ordered a very expensive piece of equipment but very well worth it their customer support is what sets them apart from everyone else, I would go with them every time."


Rating 10/10
5/5
modified review posted

"Just recently I found myself acting as the middleman, a friend of mine needed a trading computer, and I came across the Internet with AVADirect C.C. Which happens to be one of the BEST company that I have been able to make business with, the first call that I made was answer by Eric Malcom, and from that moment on it fell that I was in the right hands all along, now once the computer is been build, some of the parts that I have order in the first place were no longer available, the company made the upgrade without charging us anything extra. I have only one more thing to say, it feels good to know that when you have questions there's someone to help you with all the time, we had issues with the delivering address at the last minute, and their shipping department was very swift to help us on the spot, and Kasey was the personhow help me with it. Nowadays it's very hard to find that human warn sensation that technology has been wasting it away, now for all of you Gamers if you want to have a real game computer this is the place to be, or for anyone out there that likes to be treated like a human being. This is the right place to be
Sam.
From: Southern California
"


Rating 10/10
5/5
modified review posted

"Awesome service. From selecting my custom built computer to the day it was delivered I had lots of tech/customer support. All of my questions were answered even after the computer arrived and I needed assistance. They helped me create a machine tailored exactly to my needs and business for the exact amount of money I was looking to spend. All my questions and concerns were quickly returned via email or phone call by sales associate Eic Malcom. I love the machine they built for me. It came in the mail ready to boot and go to work. I would suggest this company for anyone looking to build a custom pc. As a mac user who has crossed over to PC for my needs in video post production they have made this a very easy and educational process for me. I will be looking forward to getting another machine from them soon. "


Rating 10/10
5/5
modified review posted

"I contacted AVA Direct to build a new computer for my photography needs. Not knowing much about the insides of a computer I relied on their expert knowledge and advice. Joe Mundy of the sales dept. understood what I needed and answered all my questions and recommended a system that fit my budget. The computer was delivered on time and works great! "


Rating 10/10
5/5
modified review posted

"Top notch company!!! It had been almost 9 years since I searched for a new computer so I was a little nervous about having one custom built. After searching for days for a company to custom build my system, I ran across AVA Direct and I'm so glad I chose to go with this company. First off, their customer service is OUTSTANDING!!! I worked with Eric Malcolm during the entire order process and he immediately made me feel like a valued customer! Having never custom built a computer before, I sent numerous emails to Eric and made multiple phone calls and he always immediately answered any questions I had without an issue. He never once made me feel as if I was a "bother" or "annoying". Top notch service!! It took a few weeks for the rig to be built which Eric definitely explained up front; however, once it was built and ready for shipment, I received my new rig in 2 days. It was packed perfectly in an extremely large box with no damage at all. All extra software, manuals, cables, screws, etc that came with the internal components were included in the MOBO box. After receiving my rig, I've even called Tech Support with questions and they've always been more than happy to assist me. This company is amazing and I would definitely recommend them for anyone wishing to custom build a PC. I built an very high end system, and I'm really glad to know I have a company that will be there for me with any assistance I might need."


Rating 10/10
5/5
modified review posted

"Our company has ordered from AVADirect multiple times, and it's always been a positive experience. Their customer service is always quick, friendly, and helpful. They definitely go above and beyond when it comes to helping out their customers. Highly recommended. "


Rating 10/10
5/5
modified review posted

"Great service and I love the new computer! Coming from Canada I had to arrange Fedex delivery which they were very helpful with and worked with Fedex to get it sent here safely. Overall great experience, would recommend them. "


Rating 10/10
5/5
modified review posted

"I ordered a $4500 workstation computer from AVA and my expectations were exceeded. This was one of my best consumer experiences as everything was so well done. The build quality was exceptional and the entire process could be monitored on their website from order placement through shipping. They immediately provided a tracking number and the computer was shipped with fantastic protection/packing. I have previously built my last 2 PCs but after experiencing AVA's options, price and quality, I will never build another!! This is a top notch outfit."


Rating 10/10
5/5
modified review posted

"Excellent built with rapid service, keeping to the promised timeline. "


Rating 10/10
5/5
modified review posted

"I ordered a very high end gaming rig from Joe Mundy at ava direct. Joe was very professional and helpful just as he was when i ordered my first build from him 5 years ago. The system arrived in perfect condition just as i ordered. There was a problem with the tri sli configuration i had ordered in which i and ava's tech over the phone could not get to see more than 1 video card. As a result the system had to go back. When they got the system back they quickly fixed the issue which seemed to be an issue with the slots the video cards needed to be in for this motherboard. It's still a new platform and so i understand there are hiccups sometimes. All in all they got the system back to me in a few days and it has been awesome.
Through it all the guys at ava were very professional and i would definetly recommend them to anyone. Things happen sometimes but what matters most is how problems are handled. The guys at ava handled it well.
Their systems and configuration choices are second to none and the pricing they offer really can't be beat. I will definetly order another system in a few years from these guys.
"


Rating 10/10
5/5
modified review posted

"My experience so far with AVA-Direct has been nothing but positive. First of all, they offer amazing customer support from before you order to after the product is shipped. They are extremely quick to reply back. The tech support on the phone has been great as well which is expected due to the nature of products they sell, but also appreciated given the cost of each call to the company and the size of the company. I had trouble removing the hdmi and display port plugs because they were partially obstructed by a metal bar. I was advised to open the case, loosen the thumb screws and let the video card dip slightly. This worked fine for me. I appreciated the advice. Aside from this very minor problem, the machine is so far (after one week) running flawlessly.

Due to my good experience working with this company so far, I would highly recommend them to anyone and I plan to continue to do business with them in the future.
"


Rating 10/10
5/5
modified review posted

"AVADirect is a stand-up company. I had a custom system built for my in-home recording studio and they got back to me very quickly with a few small suggestions to improve my system's reliability. I also asked for a change to the OS and they were able to accommodate me even though it was a last-minute change.

The system was delivered ahead of schedule and packaged securely.

Thanks to the folks at AVADirect!
"


Rating 10/10
5/5
modified review posted

"I just got the new PC yesterday and it is EXACTLY what I expected! It runs to perfection, the packaging was very secure, the assembly is incredibly efficient, and I set it up with no problems at all.

Some people may complain about the 10-14 day waiting period until they ship but trust me, it's worth it. Most of that wait is because they may need to order some parts that you want that they don't have in stock. They assemble it to perfection and stress test every component to make sure everything is stable. Couldn't ask for more!

The price? Yeah, sure you can buy the parts and assemble it yourself, making it cheaper. However, paying a little extra (not that much really) for EXCELLENT customer and technical service is worth every penny!

I'm glad my friend recommended AVADirect to me as this was a very pleasant experience and I'm determined to recommend AVADirect to anyone with PC needs with a desire for awesome customer service!
"


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