5/5

posted Jan-31-2012

"This was my first time shopping with AVA Direct. I was in the market for a desktop workstation (minus the workstation price). I ended up ordering a pretty beefy desktop that works as well as a fancy workstation would (thanks to nVidia CUDA tech - but that is different review entirely).

I searched long and hard for a custom builder online and found AVA to have the best selection of components at the best price as well.

There was a slight hiccup with my order when the case I had requested arrived at AVA damaged (though I get the impression that was the fault of whoever was delivering it to them and not theirs). However, they did offer me a free item to make up for the inconvenience and promptly built and shipped the computer soon after. Also, communication with AVA was really good. I have gotten used to dealing with HP and Dell over the years - which was just torturous. Here, all my questions were answered promptly and pleasantly.

Despite the fact that all of the custom builders I checked out ship via FedEx or UPS, AVA had the best price. Maybe I was just lucky that their location was closer to mine (Hawaii)? I don't know, but I am happy none the less.

It arrived on time and in a good amount of safety packaging with everything working and looking great.

I still plan on adding components to this system over time (like an nVidia Tesla)- So I will be returning and likely leaving with a smile :)"

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5/5

posted Jan-31-2012

"AVADirect did a custom gaming rig build for me (Intel I7 2600K, P67 mobo, 2x Nvidia GTX 570 video (SLI), 120 GB SSD). I was very satisfied with the experience.

Pros:
-- great configuration flexibility (could specify exactly what brand/model case, mb, psu, video card, CPU cooler, etc.). Best on the Web. #1 reason I went with them.
-- very competitive pricing. The price you pay for the build above the basic parts cost is quite reasonable. #2 reason I went with them.
-- great customer support. I had to go back and forth several times with parts changes, but customer support was very responsive.

Cons:
-- took several weeks to get the computer. Part of this was due to the fact that they were custom building every aspect, and thus had to order some of the parts. The initial delivery time was too optimistic.

Overall:
-- I would definitely buy from them again. "

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5/5

posted Jan-30-2012

"I had a wonderful experience ordering my computer through AVA, and I would recommend them to others. After placing the order, I had to change out the CPU due to availability, and it was easy to work with the customer service representative to so so. The only negative was the overall timeline. It took 24 days from the day I ordered to have it on my doorstep. However, everything on it worked well."

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5/5

posted Jan-30-2012

"Very easy to create a customized computer. I told them I had a hard drive I wanted to add to my system and they installed SATA cable and power cable for that purpose at no extra charge. Little things like that are appreciated. Shipping cost to Alaska was very high, but survived FedEx's 2-day service which took around 5 days."

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5/5

posted Jan-29-2012

"Everyone that I talked with was very professional and knowledgeable. Some of the best customer service I have had. I will recommend AVA to my friends when they need a new computer (custom or per-built)."

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5/5

posted Jan-27-2012

"Great price for a well build PC. Excellent customization and great selection. Will buy again and had recommended AVA to many friends. Only nick nag that bugged me is I had to wait 1 full month for PC to get process. Most other even with 4 days burn in testing turn around should be 7 days build at max. Regardless, Thank you for awesome PC."

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5/5

posted Jan-24-2012

"This was an excellent experience. I gave sales rep Joe Mundy my requirements and budget and AVA built a killer unit. They even installed a special sound card I sourced from a dealer in Florida - had to make sure everything worked. The wokmanship is outstanding, very professional, and the price was very competetive with the big name brands.
Thanks "

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4/5

posted Jan-17-2012

"I had some trouble with AVADirect purchasing a heatsink clip, but they have agreed to send me the correct product via one day mail and give me a full refund. This was the only way of resolving the problem that I would be happy with, as I am loosing time to finish my college work. It has not arrived just yet, (They sent it out this morning) but when it does I will edit my ad with a report as to the suitability of the product, though I expect no problems this time. I am also changing my rating due to the resolution they offered, though I feel I need to deduct a single star as the shipment required a resolution."

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5/5

posted Jan-16-2012

"excellent,friendly service."

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5/5

posted Jan-16-2012

"I am very pleased with the laptop I purchased from AVAdirect. I've had it for several months with no problems, and the speed is amazing, especially for the price. Customer service was impeccable and I experienced no difficulties in the ordering process."

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