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  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: General Office AVADirect.com 1750 Highland Rd. Suite 4 Twinsburg OH 44087
    • Contact: support@avadirect.com
    • Phone: 1-866-766-4629
    • Customer Support: support@avadirect.com
    • Business Hours: Business Hours: 10am - 6.30pm ET Mon-Fr, Sat-Sun Closed
    • Fax: 216-503-6355

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.65/10 7.65/10
    Chance of future purchase: Rating 9.17/10 9.17/10
    Shipping & packaging: Rating 8.71/10 8.71/10
    Customer service: Rating 9.30/10 9.30/10
    Return/Replacement policy: Rating 7.50/10 7.50/10

What is this?

1,145 Customer Reviews

Rating 10/10
5/5
modified review posted

"AVADirect is a stand-up company. I had a custom system built for my in-home recording studio and they got back to me very quickly with a few small suggestions to improve my system's reliability. I also asked for a change to the OS and they were able to accommodate me even though it was a last-minute change.

The system was delivered ahead of schedule and packaged securely.

Thanks to the folks at AVADirect!
"


Rating 10/10
5/5
modified review posted

"I just got the new PC yesterday and it is EXACTLY what I expected! It runs to perfection, the packaging was very secure, the assembly is incredibly efficient, and I set it up with no problems at all.

Some people may complain about the 10-14 day waiting period until they ship but trust me, it's worth it. Most of that wait is because they may need to order some parts that you want that they don't have in stock. They assemble it to perfection and stress test every component to make sure everything is stable. Couldn't ask for more!

The price? Yeah, sure you can buy the parts and assemble it yourself, making it cheaper. However, paying a little extra (not that much really) for EXCELLENT customer and technical service is worth every penny!

I'm glad my friend recommended AVADirect to me as this was a very pleasant experience and I'm determined to recommend AVADirect to anyone with PC needs with a desire for awesome customer service!
"


Rating 10/10
5/5
modified review posted

"Very happy with the laptop. Excellent build quality, clean install of Windows. I know it's got good components inside because of the level of customization AVADirect offers. This is my second Clevo based laptop I've owned, the internal speakers in this laptop are MUCH better than the speakers in my other Clevo laptop. The only software that was pre-installed were the drivers for everything. No adware of any kind, no need to reinstall Windows out of the box. Just ran Windows Easy Transfer to move everything over, ran a Ninite installer for all the basics, it was ready to go after that. Easiest new laptop purchase I've ever made. Machine left the factory within a few days, shipping was quick after that, no complaints there. My next laptop is going to come from AVADirect."


Rating 10/10
5/5
modified review posted

"After an initial misunderstanding I have to say I am highly impressed with the personalized service provided by this retailer. Thanks so much."


Rating 10/10
5/5
modified review posted

"Ordered a custom gaming PC from AVADirect and am extremely happy! Joe was great through the whole process, as was Eric and the rest of the team. I would highly recommend them and feel like I got a great value and was able to pick what parts I wanted, but didn't want to build the PC myself (because I don't have that skill). Leave it to the pros, in my opinion, it is worth it! Thanks AVADirect!"


Rating 10/10
5/5
modified review posted

"The "fan air-duct, 92 mm" has an i.d. of 92 mm. This is great because not many websites have an air-duct with an i.d. of 92 mm. "


Rating 10/10
5/5
modified review posted

"This was my first order with AVADirect, and based on this initial experience I wouldn't hesitate to order from them again. With a very decent turn-around time and reasonable price for a custom build, I have very little reason to spend the time it takes to build my own PCs from scratch."


Rating 10/10
5/5
modified review posted

"A very easy and good experience. One OEM part was delivered to AVA defective. No problem. The AVA guys exchanged the defective part for a good one while maintaining their delivery schedule to me."


Rating 10/10
5/5
modified review posted

"Very impressed with the service and had customer service always there to answer my questions. I wish the whole process was a bit quicker than 2 weeks but its worth them taking their time and doing it right."


Rating 10/10
5/5
modified review posted

"AVADirect was a pleasure to work with, knowledgable about their craft and offer the ability to completely customize your computer quickly and for a fair price. I highly recommend them and will most certainly purchase through them again. "


Rating 10/10
5/5
modified review posted

"We have had a great experience with AVA Direct! We called them up after doing a trial configuration on their site, and told them what we wanted to use the new system for. They offered two rounds of recommendations (after questions post the first round), and then explained why they recommended each part vs. other alternatives. Nothing was rushed and we felt as though we were receiving their considered advice. The build was done and tested as promised, and all parts of the order were received in a very carefully packed box. The system internals were protected with molded styrofoam to prevent movement or damage. The system booted up and has run fine. We did have to unplug/replug some USB cables, but we received terrific support on this problem and it was resolved immediately upon reseating the cables. We recommend AVA Direct as a computer systems source where you can get exactly what you want and need, at a very fair price, and you also get prompt, pleasant, and effective sales and technical support from native English speakers in the USA who care about your satisfaction. In our book, this is really worth a lot!!!"


Rating 10/10
5/5
modified review posted

"Excellent company. I had a conflict in my selection of components and they didn't advise me to upgrade, but listened to my needs and actually suggested stepping down a tad to make things work together (RAM and processor speed).

Great communications. Excellent product. Better than building yourself and (I don't think) any more expensive.
"


Rating 6/10
3/5
modified review posted

"I have used AVA several times in the past, and although the building of the custom computers did tend to take more time than was quoted, I was always happy with the results. Recently I purchased a very high end gaming laptop. It had consistent blue screen errors from day one. After working with their service persons for over a month, I sent it back for repairs. It has been the worst customer service experience I can remember. After more that two months since returning the defective laptop I have only received any information as a reply one of my emails - a total of 3. Each time the response was that they were working on it, or had sent it to be worked on, and would update me. I was even told that because I sent it back 30 past ordering date I could do nothing but wait, even though it was more than 30 days to receive the computer initially. I would very much discourage anyone using this company.

UPDATE: Shortly after posting this review I was contacted by AVADirect and they worked with me to try to put things right. I was given an upgraded video card for the delay and received the laptop, error free, yesterday after a bit more than 3 months. Although I am undecided if use them again or recommend them to others, I am glad that they did reach out to me, though I honestly would have been satisfied had they communicated with me during the process from the beginning.
"


Rating 10/10
5/5
modified review posted

"So after looking through a good 20 or so different sites to find the best possible deal to suit my needs, I found AVA Direct. The absurd amount of different chassis available alone had me sold, but beyond that was the customer service, testing, and the ability and freedom to set up a gaming platform to suit almost any application.

Throughout the ordering, building, and shipping processes they never wavered on letting me know on the site and/or via email of any issues or concerns. Not only that, but the progress of the aforementioned stages of development as well and suggestions too.

I got my fully tested Frankenstein (so to speak) and I felt like a kid on Christmas!! It's virtually silent, powerful, and I was able to save so much compared to other builders. The quality never cut a single corner and I'm ecstatic with this investment.

To conclude, I absolutely encourage anyone reading this that is on the fence about what builder to order from to build a system with these guys. Do research of course and experiment with setups before you order, but definitely check out AVA Direct, you won't be disappointed.
"


Rating 10/10
5/5
modified review posted

"Repeat Customer- Very satisfied throughout the process. We are a value conscious small government and have now purchased 10 PCs from AVA for good reason.

Knowledgeable sales force listens to our needs and makes solid recommendations for our direct usage, from basic office PC to Dispatch Center/911 call answering work stations.

Quality build and proper testing before shipping. These PCs are not full of "trial versions" and clutter. They are purpose driven lean machines.

Keep up the great work!
"


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AVADirect Custom Computers is a merchant member
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