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  • AT&T Wirele

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 1.18/10 1.18/10
    Chance of future purchase: Rating 1.32/10 1.32/10
    Shipping & packaging: Rating 0.96/10 0.96/10
    Customer service: Rating 1.11/10 1.11/10
    Return/Replacement policy: Rating 1.50/10 1.50/10

57 Customer Reviews

Rating 2/10
1/5

"DO NOT BECOME AN AT&T CUSTOMER!! this company has lousy customer service and doesn't care about their customers. they tell you one thing and then charge you for another. the coverage area has gotten worse every year that I have been with them. I was a customer for 8yrs and have been on a month to month contract for the last 6. when I cancelled my service, they charged me a $105 early termination fee and said that one of my five lines was put on to a 2yr contract and that there was nothing they could do about it. my recommendation is stay away from this company and if its too late, get out while you can!."

This review was modified by SheltonGuy on August 25 2015 09:46:28 PM


Rating 10/10
5/5

"I actually had a good experience via chat - I neglected to buy an international data package when in Canada for a U2 concert a few weeks ago. I thought i was being careful, but apparently I used a lot of data, and was charged $138 for that 24 hour period on the network up there. I contacted AT&T Wireless via chat to see if there was anything I could do...after the fact. After I little negotiation, I got a $60 credit - not free - but a pretty good result for a 20 minute chat session while sitting at my desk. Most reviews on RR.com are gripe sessions, i thought I would add a positive experience."

This review was modified by SciGuy3210 on August 21 2015 05:40:09 AM

Rating 2/10
1/5

"AT&T is the worst service provider that ever existed. I've supported their services for years as an IT specialist. There isn't a service that AT&T offers that isn't a flat out ripoff, especially their wireless cellphone service. I've used their wireless cell phone service for 4 months now and I can't believe all the charges they tack on to my account. 3 questionable services fee every single month. Last month my bill was over $300 and I didn't even use up my minutes. My bill is ALWAYS nearly double what I purchased when I signed up. They get you so bad on fees and service charges you end up paying more then 80%-100% more than you should. Their terrible service doesn't compare to other providers. They are the worst company I've ever supported in IT and THEIR customer support is the absolute worst I've ever seen anywhere and I'm a service provider myself and I understand the difference between competence and incompetent support techs. I've spent alot of time on the phone with their tech support. These guys take the cake. If you question anything I'm saying, answer 1 question.. .is your cell phone bill far over the amount you understood it was going to be when you signed up. "


Rating 2/10
1/5

"I wouldn't even give them 1 star. Save yourself the trouble and go to a different wireless company. Customer service at the Culpeper store is awful. I had a worker there tell me she did not care if I switched back to Verizon. I then, had my phone broken for a month and received my bill where they charged me MORE for data. How can I use more data when my phone doesn't even work? I could go on and on. "


Rating 2/10
1/5

"I have never experienced more trouble in my life with a business. If you love hassles, scams, reluctance, blatancy, ignorance, you'll absolutely love this foul company. Ill give you my most recent try to get something similar out of AT&T's service line, with no success. All they want is for you to pay money. Recently I got an LG G3 from AT&T brand new, and not even a month later, its riddled with problems, due to AT&T's poor android developers. I had to do a factory reset today, but a bug in their coding lead it to erase THE ENTIRE OPERATING SYSTEM. I contact them and they give their kind way of saying f*** off over the phone, after i explained this to them, and stated it was still under manufacture warranty. After going through literally 20 different representatives, my call was disconnected. I'm now here trying to fix my advanced paperweight with no help whatsoever."


Rating 2/10
1/5

"AT&T has predatory practices and policies. My fiancee and I went into an AT&T store 2 days ago to sign up for the Next24 plan with new Samsung Galaxy 6 Active phones. I was primary on the account because we used a discount from my work. My fiancee traded in his Samsung Galaxy 4 phone for the $200 credit. We sign, everything seems ok, and we leave.

We get home and discover the phone quality service is poor. My fiancee decides it's too bad for him and he wants to return his phone. AT&T said we had 14 days to return, so it should be ok. He calls the next morning. The salesmen says the manager can authorize a return of his Samsung Galaxy 4 phone and that the manager will call him back. He doesn't. My fiancee calls again, but the manager is in a meeting. We decide to just go to the store.

Once we get there - less than 24 hours after we traded in the Galaxy 4 phone - the store says they don't have the phone anymore. They have already sold it and shipped it out. Apparently since I was the primary on the account, I signed a document saying AT&T gets to keep my fiancee's phone no matter what, no grace period.

We weren't happy about losing the phone, but figured there was nothing to be done since it was already sold. Fine, AT&T can transfer the credit to my line (at this point I was still keeping my phone & line) or compensate us for the phone. They refused to do either. They made us call corporate to sort it out. We sat in the store for over an hour on hold with corporate. They told us the store had to help us. The store said corporate had to help us. In the end, no one helped us. They kept my fiancee's phone without compensating us in any way. We were AT&T customers less than 24 hours and this is how we were treated. In my book, it is called stealing to take someone's property and not compensate them in some way. AT&T stole my fiancee's phone. We are now both canceling our services with them and still very much in shock that this happened. How can a company justify taking property and not giving compensation for it?
"


Rating 2/10
1/5

"At&T is the WORST internet service provider by far. You can't even imagine the frustration and stress they will cause you. DO NOT ever sign up for their services. You can't ever even get a hold of them for anything. I cancelled my service and then they sent me a bill, which never showed up and then ended up charging me a late fee on top of that because my bill never arrived in the mail. Are you serious? What a joke of a company."


Rating 2/10
1/5

"Do not use ATT. They allow people to fraudulently open accounts. 10 years later these people hit my account with any previous notification."


Rating 4/10
2/5

"How difficult it was to procure a new iPhone has been MIND-BLOWING. I was given the absolute runaround in myriad ways by every customer service rep I talked to. It began with the woman in a Los Angeles AT&T store, who was astoundingly unclear about how to renew my two-year contract (she didn't even tell me it was possible to do online), sending me on a wild goose. I ended up ordering a new phone from a shockingly inadequate chat agent who sent the package to the wrong name, despite my having explicitly updated the shipping information, never sent me a shipping confirmation, and failed to tell me a signature would be required upon delivery, putting me in a near-impossible situation. I also had an exchange with a different, even more impossible chat agent who simply could not wrap her head around what I meant when I asked her to send me my tracking number. I'm horrified by how difficult this process has been. Purchasing things in the 21st Century shouldn't be anywhere near this harrowing."

This review was modified by amontell on June 29 2015 03:57:45 PM

Rating 2/10
1/5

"AT&T had a sale on an item, so I bought it as it was a good deal. Several hours later they cancelled my order (and from the looks of it several other people's) and had the gall to blame me for giving them invalid information. However, my name, address, and credit card information are all valid.

Thanks for mining my personal data, AT&T. Way to own up.

"

This review was modified by mizzack on May 18 2015 07:45:16 AM

Rating 2/10
1/5

"Att offers a promotions gets customers to order it and then Att decides to cancel orders for ridiculous reasons - this time they stated "Unfortunately, we are unable to verify your identity or run a credit check because the personal information that was provided does not match the information that is on file with the credit bureau. For your protection, your order has been canceled." I know my contact were correct. I checked 3 times! This is just their way of false advertising to gain some traffic on their site! RIDICULOUS! "

This review was modified by ruffless on May 15 2015 04:04:28 PM

Rating 2/10
1/5

"I ordered a LG G Watch from AT&T.com. They have plenty of the watch in stock and they cancelled hours later.
Here is their message.
"Unfortunately, we are unable to verify your identity or run a credit check because the personal information that was provided does not match the information that is on file with the credit bureau. For your protection, your order has been canceled."

Are you serious????? I am a AT&T Customer and have been for 12 years. I pay my AT&T bill with the same card I paid for the watch. And the AT&T statement matches the shipping and billing address on the card.

I think they let you place order and then they cancel the orders to obtain credit card information. They false advertise and scam credit card information.

AT&T is a horrible company. I will never shop there again.
"

This review was modified by jimbobby32 on May 15 2015 02:55:19 PM

Rating 2/10
1/5

"Cancelled an order for no reason.
This is not the first time this has happened with AT&T.
Avoid at all costs.
"


Rating 2/10
1/5

"Of necessity after a move, I've had to go with AT&T wirelesss and AT&T Uverse. I have never had worse service in my life. Just the other day, I couldn't get Netflix to work on either TV, so I called 611. In about twenty minutes, over the phone, the tech made a change in my router to avoid channel interference. It works now, but not always. But then when I got a bill, they had charged me $90 for the tech call. Why should I have to pay them to solve THEIR problem. I continue to get at least two bills from them every month, and the amount is never the same as the month before, which I expect it to be. Their website is horrible. You have to login several different times, with different login ids and passwords, to get to where you want. I've given up trying to use their website."


Rating 8/10
4/5

"Damon, contacted me and AT&T took care of everything and gave me an account discount. He saved the day. Thank you for someone who took the time to double check"

This review was modified by irishtlk924 on May 04 2015 01:57:45 PM

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