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ats-systems.com

Computer Hardware & Software

Rating 10/10 1 reviews
(28 lifetime reviews)

10/100 (6-month rating)
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All Customer Reviews (28)

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Rating 10/10 5/5
modified review posted Mar-12-2012

"Ordered a projector and couldn't be happier. Item was sent with upgraded shipping and I had it the next day. I am very happy with my purchase and would order again. Called prior to order and received knowledgeable pre-sales advice which confirmed what I already knew about the projector (which was good). A+++++ "

+ Read user comments
Rating 10/10 5/5
modified review posted Oct-26-2011

"Very pleased with the outcome of our transaction... look forward to working with them again!"

Rating 10/10 5/5
modified review posted Sep-21-2011

"Ordered a professional monitor and works great. Customer service was helpful as well. The box was a little beat up but thats probably due to Purolator/UPS; the monitor was packaged well so everything was fine. Item arrived fairly quickly as well. It would be nice if they provided a tracking number when shipping to the USA though. Overall, I was satisfied."

Rating 10/10 5/5
modified review posted Jul-26-2011

"I am not one to normally write reviews but the service was incredible and deserves to be shared.

Pleasantly surprised to receive my brand new factory sealed Lenovo notebook in 1 business day after ordering.

I was unable to connect to my wireless router so I called Lenovo tech support who was unable to resolve the problem over the phone. They told me that I should send my brand new notebook to a Lenovo service center to get my wireless network card replaced. Not happy.

I called ATS and explained the situation. The representative was empathetic and to my surprise offered a solution which deviated from the standard manufacturer response. The ATS rep told me that he would see what he could do to help coordinate an exchange with the manufacturer for a brand new unit. I was given the heads up that this would require special authorization from the manufacturer and if rejected would be offered a full refund on my notebook. Process took 3 business days, was kept posted everyday and am now writing this review on my brand new notebook.

I have dealt with many resellers in the past and I can tell from experience that this is a reseller that cares. From a transactional and pre-sales standpoint they were very courteous which is to be expected. It is the post support that amazed me after my money was taken. Will definitely purchase from ATS again.
"

Rating 10/10 5/5
modified review posted Apr-25-2011

"Very good service.

Please be aware that google engine do not understand that all prices stated in Canadian dollars."

modified review This review was modified by blz11 on April 25 2011 06:38:02 PM
Rating 10/10 5/5
modified review posted Mar-02-2011

"Great price and knowledgeable about the product when I called in prior to order. Ordered online and got the item fast."

Rating 10/10 5/5
modified review posted Feb-25-2011

"Very happy with my order. Delivered promptly and would order again."

Rating 10/10 5/5
modified review posted Oct-18-2010

"Incredible service. Monitor and scanner arrived in Laval in perfect condition within a week of ordering. I cannot get the same price level locally, so I took the plunge.

The whole experience was fantastic, very professional website, had a rebate that was nowhere else, even a video that answered almost all my questions. I called and asked them a question I had about the consumables and I got the information I needed.

In the end, the item were well packaged and arrived as promised.

I am really impressed, thanks."

Rating 10/10 5/5
modified review posted Oct-17-2010

"Great to deal with. Terrific customer service. Ordered a laptop computer. I was hesitant at first but i checked into the company and they have a great rating on here and an a+ plus rating on the bbb. Item arrived next day. Wouldn't hesitate to order again. "

modified review This review was modified by Rcarterwalk on October 17 2010 06:00:49 PM
Rating 2/10 1/5
modified review posted Oct-15-2010

"I ordered a simple tablet sheet on September 6th, and it didn't arrive until October 15th. It was a simple sheet that I really didn't need right away, but it literally took them over a month to get this to me. This kind of service is unfathomable and I would never order anything from them again.

EDIT: I really didn't appreciate the six missed calls on my phone 1 hour after this review went up. I got my purchase (over a month later) I don't want to do business with this site again. Calling my phone six times isn't helping, or very professional. "

modified review This review was modified by PeeGee on October 15 2010 12:56:50 PM
+ Read user comments
modified review posted Oct-18-2010

ATS Canada, ATS Quality Computers rep has responded

“We are sorry for the item arriving late. The item was sent to you by and was unable to be delivered. The carrier as well as us tried to contact you several times. There was never an answered call. The item was then returned to us.

The item (at no charge) was resent to you via regular mail, so that a signature wasn't required. Considering the fact that the item shipped from Canada, went through customs 3 times, once there, on the return and then once again on it's way back, the item arrived within a reasonable time frame. Had the item been able to be delivered when it was first sent, it would have arrived in 4 business days.

Again, we are sorry you are unhappy. If you would like to call in, we can credit you the shipping even though the reason for the delay was out of hands.

Thanks for the comments and we will strive to help you in any way we can.”

 
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