“We are sorry for the item arriving late. The item was sent to you by and was unable to be delivered. The carrier as well as us tried to contact you several times. There was never an answered call. The item was then returned to us.
The item (at no charge) was resent to you via regular mail, so that a signature wasn't required. Considering the fact that the item shipped from Canada, went through customs 3 times, once there, on the return and then once again on it's way back, the item arrived within a reasonable time frame. Had the item been able to be delivered when it was first sent, it would have arrived in 4 business days.
Again, we are sorry you are unhappy. If you would like to call in, we can credit you the shipping even though the reason for the delay was out of hands.
Thanks for the comments and we will strive to help you in any way we can.”
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