ATS Quality Computers Reviews - ats-systems.com Ratings at ResellerRatings

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ats-systems.com

Computer Hardware & Software

Rating 9.33/10 25 reviews

9.33/100
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All Customer Reviews (25)


Rating 10/10 5/5
modified review posted Feb-28-2013

"Smooth and easy from the start. ATS customer service helped me figure out the exact item I needed, offering related product knowledge and transaction procedures. My order arrived safely sealed, and in great condition. It was the exact item I needed and ordered as promised. "

Rating 10/10 5/5
modified review posted Feb-14-2013

"Had a hard to find part that I searched for weeks to find. I had it on back order with other vendors and it never arrived. The part is for our Panasonic Screen that we use at conventions and we needed it right away. It arrived promptly. Would do business again. Impressed and happy with the service."

Rating 10/10 5/5
modified review posted Nov-28-2012

"They were extremely helpfull placing an order on a very rare high demand item. They held the item in inventory while waiting for credit card to clear to make sure that I would get the item. The item shipped from Canada to California USA, and they were very communicative of the status of the package along the way, when asked. Top notch customer service and williness to communicate to me, made a very pleasant experience for me."

Rating 10/10 5/5
modified review posted Oct-18-2012

"Very helpful online representatives. They matched a competitor's online price without hassle. Shipping was a bit slow (two weeks from time of order to delivery). But overall very pleased with the transaction!"

modified review This review was modified by PaulU on October 18 2012 01:27:24 PM
Rating 10/10 5/5
modified review posted Aug-23-2012

"I am a first time buyer and first timer reviewer. I ordered a Toshiba touchscreen tablet and a hard to find Peerless mount for the tablet so I can mount it to my desk. The sales person when I called was very helpful and confirmed that the item would work with the item. I had called a couple of other store and they didn't know if it would work. The sales person took the time to get the dimensions of the tablet and open the mount and confirm that it would fit, which made me very happy. I thought about the purchase for a couple of days and when I called back I asked for the same sales person and he remembered our conversation and took the order for me on the phone. The order went off without a hitch and was delivered to me in Indiana in 3 days. I am very satisfied with their service. When I was dealing with the sales rep I told him that I was going to write this review if I was happy with the service and I am fulfilling my promise."

Rating 10/10 5/5
modified review posted Oct-26-2011

"Very pleased with the outcome of our transaction... look forward to working with them again!"

Rating 10/10 5/5
modified review posted Sep-21-2011

"Ordered a professional monitor and works great. Customer service was helpful as well. The box was a little beat up but thats probably due to Purolator/UPS; the monitor was packaged well so everything was fine. Item arrived fairly quickly as well. It would be nice if they provided a tracking number when shipping to the USA though. Overall, I was satisfied."

Rating 10/10 5/5
modified review posted Jul-26-2011

"I am not one to normally write reviews but the service was incredible and deserves to be shared.

Pleasantly surprised to receive my brand new factory sealed Lenovo notebook in 1 business day after ordering.

I was unable to connect to my wireless router so I called Lenovo tech support who was unable to resolve the problem over the phone. They told me that I should send my brand new notebook to a Lenovo service center to get my wireless network card replaced. Not happy.

I called ATS and explained the situation. The representative was empathetic and to my surprise offered a solution which deviated from the standard manufacturer response. The ATS rep told me that he would see what he could do to help coordinate an exchange with the manufacturer for a brand new unit. I was given the heads up that this would require special authorization from the manufacturer and if rejected would be offered a full refund on my notebook. Process took 3 business days, was kept posted everyday and am now writing this review on my brand new notebook.

I have dealt with many resellers in the past and I can tell from experience that this is a reseller that cares. From a transactional and pre-sales standpoint they were very courteous which is to be expected. It is the post support that amazed me after my money was taken. Will definitely purchase from ATS again.
"

Rating 10/10 5/5
modified review posted Apr-25-2011

"Very good service.

Please be aware that google engine do not understand that all prices stated in Canadian dollars."

modified review This review was modified by blz11 on April 25 2011 06:38:02 PM
Rating 10/10 5/5
modified review posted Oct-17-2010

"Great to deal with. Terrific customer service. Ordered a laptop computer. I was hesitant at first but i checked into the company and they have a great rating on here and an a+ plus rating on the bbb. Item arrived next day. Wouldn't hesitate to order again. "

modified review This review was modified by Rcarterwalk on October 17 2010 06:00:49 PM
Rating 2/10 1/5
modified review posted Oct-15-2010

"I ordered a simple tablet sheet on September 6th, and it didn't arrive until October 15th. It was a simple sheet that I really didn't need right away, but it literally took them over a month to get this to me. This kind of service is unfathomable and I would never order anything from them again.

EDIT: I really didn't appreciate the six missed calls on my phone 1 hour after this review went up. I got my purchase (over a month later) I don't want to do business with this site again. Calling my phone six times isn't helping, or very professional. "

modified review This review was modified by PeeGee on October 15 2010 12:56:50 PM
+ Read user comments
modified review reply posted Oct-18-2010

ATS Canada, ATS Quality Computers rep has responded

“We are sorry for the item arriving late. The item was sent to you by and was unable to be delivered. The carrier as well as us tried to contact you several times. There was never an answered call. The item was then returned to us.

The item (at no charge) was resent to you via regular mail, so that a signature wasn't required. Considering the fact that the item shipped from Canada, went through customs 3 times, once there, on the return and then once again on it's way back, the item arrived within a reasonable time frame. Had the item been able to be delivered when it was first sent, it would have arrived in 4 business days.

Again, we are sorry you are unhappy. If you would like to call in, we can credit you the shipping even though the reason for the delay was out of hands.

Thanks for the comments and we will strive to help you in any way we can.”

Rating 10/10 5/5
modified review posted Jul-29-2010

"Great prices, their customer service department was very professional."

modified review This review was modified by dezenutz on July 29 2010 12:21:08 PM
Rating 10/10 5/5
modified review posted Mar-06-2010

"Bought something and was worried about the purchase because the price was lower then other places. I was concerned that the item was used. Called and representative was polite and responsive to my questions. I called three times before the item arrived (just paranoid first time shopper and almost a first time internet shopper).

When the item arrived 3 days after order I was ready to be disappointed, but I wasn't. Item was perfect. I ordered some Bose headphones and they were in the manufacturer box, with the manufacturer seal. And they sound so great!!! I am very impressed.

I called and they said that I was happy, they said there is many places on the internet to write a review and this is what I found when I googled reviews. So here is my review.

I am very pleased with my purchase and my ability to save some money on my order.

I would glad do business with them again.
"

Rating 10/10 5/5
modified review posted Mar-05-2010

"Very impressed. Would order again. Selected parcel post and got the item by air. Very happy. "

Rating 10/10 5/5
modified review posted Jan-25-2010

"ATS comparative pricing, great customer service, item ordered was received in the time frame as selected. would order from them again.
"

 
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